If you are to stay cool handling a bumpy conversation, you are definitely to enjoy the speed and quality of service! Brought the vehicle on time and parked it at the entrance. Chris took it right in and it was done in less than expected 30 minutes of time. Recommendations of the needs, corrections that were made during the alignment were made at the very polite and not insisting manner. Alignment is perfectly done and vehicles behavior drastically changed on the road. Thank you, City Alignment, Chris, for the quality and excellence of service. If you don't mind, you got yourself a customer. read more

Unprofessional, and Completely Disrespectful I rarely leave reviews, and as a matter of fact, the reviews I did post were all 5 stars. This experience was so unprofessional, stressful, and mishandled that I feel obligated to warn others. I brought my car in for an alignment because my steering wheel was shaking. The owner started the alignment, came back and said he had "bad news," that the right front strut and another part attached to it was damaged, which he showed me. He explained the repair; I told him I would bring the car the next day and needed it completed by the end of the day. I asked him what time I could bring it in, in order to have it completed. He gave me a specific drop-off time, promising it would be done by the end of the day. That was the last time I heard from him. I waited all day for a call and when I didn't receive any updates, I called at 6:03 PM--just after their posted closing time--and left a voicemail. I followed up later that evening. Still no response. The next morning, I left more voicemails at 9:17 and 9:32 AM. Again, nothing. With no communication and no car, I asked a neighbor to drive me to the shop. We waited for over an hour outside a locked door even though their posted hours say they open at 9 AM. No one showed up. No call. No text. No accountability whatsoever. Eventually, we gave up and went home. I continued calling. Left another voicemail at 11:59 AM. Still nothing. I finally got through to the owner at 12:13 PM. He casually said the wrong part had been delivered, so he had to go pick up the correct one, and it would be ready by 4:30. He claimed he had tried to call me but said it went to voicemail. That was simply not true. I had my phone with me the entire time - no missed calls in my call log, no voicemail. I asked him why, if he got my voicemail, he didn't leave a message, he had no answer. His story didn't add up, and his tone showed zero concern for the situation he had created. I was stranded for over a day, stressed, and completely in the dark. I even started wondering whether the shop had shut down altogether. The total lack of communication, ownership, or even basic courtesy made an already frustrating situation so much worse. This shop had been recommended by America's Tire; I've since contacted them and asked that they stop referring customers here. I understand that delays happen. But not updating a customer, ignoring calls, failing to show up to your business during posted hours, that's not a delay; that's a complete lack of professionalism and respect. A simple call or text, that would have taken less than a minute letting me know about the wrong part, could've saved me hours of unnecessary stress. And unbelievably, it didn't end there. After finally completing the repair, the owner told me I'd need to come back the next week for an alignment, once the new parts had "settled." He vaguely apologized, saying he had "forgotten" to call me--an excuse that's just as careless as the rest of the experience. We set a follow-up appointment for 1:00 PM the next Thursday. A friend who was with me at the time asked him "are you definitely going to be here?" He promised he would be. When I arrived: locked doors, empty office, no sign of anyone. I called--no answer. I sat there for half an hour. At 1:30, I tried again and got a message that the voicemail box was full. Finally, at 1:35, the owner called and said he'd be there "in 10 minutes." That turned into over an hour of waiting - 2 PM. A different guy eventually showed up, unlocked the door and said the owner was "on his way." When he finally walked in, incredibly he didn't apologize - he just asked for my keys with an attitude like I was the one inconveniencing him. The total lack of concern, accountability, and basic respect for my time throughout this entire ordeal was inexcusable. The owner showed no sense of urgency, no ownership of his repeated mistakes, and no regard for how much time and stress he was causing. If you value your time and your sanity, avoid this place at all costs. There are plenty of reputable shops out there, this isn't one of them. Lesson learned. read more

He doesn't make appointments and tells you to drive down to his shop only to turn you away. Complete waste of time.

Came here for an alignment. Having an old car it was about time to do a long awaited alignment. Called the day of and was able to set up an appointment right away. It was a hot day luckily there was a place for me to sit with AC. Service was quick and transaction was quick! read more

City Alignment - Auto Repair Near Me - Concord, California

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Response time they kept our car for 2 weeks no calls back and go to find out they are getting evicted for not paying rent for months. read more

City Alignment - Auto Repair Near Me - Concord, California

Best place for alignment. Not even close. Literally had Firestone, Honda and other shops not even try doing alignment on my lifted CRV. Then when les schwab did it, the first time I had a "death wobble". Second attempt they left the bolts loose so the adjustments came off. Finally I was recommended by a friend to try city alignment. Should've went there first. Took them 20 mins and price was even a few dollars cheaper than les schwab. Literally never going to let anyone else touch any of my cars alignment from now on other than Jose and his crew. read more

City Alignment - The owner Jose adjusting the caster on my lifted crv. Honda and other companies said it couldn't be done. - Auto Repair Near Me - Concord, California

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GO TO CITY ALIGHT BEFORE YOU GO ANYWHERE ELES!! Before i went to city alignment i went to big 0 knowing they dont have the knowledge or equipment to give a car a proper alignment the before sheet states big 0 let me leave with -0.11 toe causing my steering wheel the be way off to the right 20 mins a city alignment they corrected that and my car drives better than ever thanks to them having a real alignment rack and proper car knowledge dont be fooled by the other guys city alignment will take care of ya read more

City Alignment - Before after - Auto Repair Near Me - Concord, California

SUMMARY: Agreed upon work, agreed upon time. I arrive there 10 minutes before my appointment time, he arrives late, and then the owner *without explanation* takes some kid in front of me for a "quick job". Well that quick job left me waiting (and my wife) 20-30 minutes to install a part on said kid's car. The owner gets to me and says he only has so much time because of other jobs. So literally I pared down the list of items I need taken care of down to an alignment----and now 3 days later it drifts to the right. $90 down the toilet. I'm not even going to bother returning. Oh yeah he was so harried that he handed me a copy of a Buick alignment (the customer before me). Jeez I tried to be cool to this owner and laugh it off, but in the end I'm the one w/ a crappy alignment. Deleted my previous 5 star review and now 8 days before moving out of town, I'll need to get this aligned properly. read more

City Alignment - Auto Repair Near Me - Concord, California

Customer beware! I only trusted this place because America's Tire had their business card on their desk so I thought they could be trusted and reputable. Please don't be like me and make an assumption. I am an owner of two small businesses so I don't like to do this but I feel it is a public/social service duty to share what I experienced. I took my 2014 Kia Optima Hybrid in for an alignment. I thought, well, what could go wrong? It took much longer than promised. There was no communication until I got there. Once I got there, I could tell something was off, strangely off. The owner, Jose, pulled out his printout to show me how "bad" it was when he got it and then how "good" it was now that they "fixed" it. But you see, the bad news was that something was now broken and because of that, he was such a nice guy, he wasn't going to charge me. Hmmmm, red flag number one. I said, okay, well, how much does it cost to fix the broken something? Well, he couldn't give me an answer as prices do vary rhetoric came flowing out of his mouth. He promised to check prices and call me back. What do you think happened? You guessed it. He never followed up. Red flag number two. What a joke. I smell something dirty. Do not go here! I am going to write a letter to America's Tire Corporate and management to let them know that their little promotion of this corrupt crook probably cost me a lot of money. Stay far far away if you're wise. By the way, he makes a pretty penny. He drives a very nice sports car to rub it in. read more

I had my tire's rotated and balanced at Americas Tire in Pittsburgh. I asked the owner who recommended for alignment's, and without hesitation he recommended City Alignment. Even though my Infiniti only had 15000 miles on it, the tires are over $500 a piece. so I wanted to get the most wear I could out of them. I called and Jose the owner answered and said to come on down, that they don't take appointments it's on a first come first serve basis. I got there, waited maybe thirty minutes and he got right on it. Forty five minutes later it was done, he showed me the before and after measurements and charged only eighty dollars. One nice thing I noticed about there new alignment rack, is that the sensors hook on to the tire not the edge of the rim so that was cool. Two weeks later same thing, I took my 2010 Taurus to Americas tire had the tires rotated and balanced. Called Jose went down and no one was there. They put it up on the rack inspected it, and unfortunately they found that the front struts were bad. We had the rears replaced last year, so I figured yeah it was bouncing slightly,and one time it bottomed out on me over a bump so it was time. I was so astounded that Jose had two quotes ready for me, one with the OEM equipment and the second one with a Monroe strut and spring. I went with Monroe after Jose said it's not only cheaper but it comes with the spring and all bushings. Ten minutes later they arrived and the mechanic started the job. Once installed he put it back up on the alignment rack, adjusted it and said come back in two weeks and we will check the alignment once it breaks in. Immediately I felt the difference in the way the car drove. I needed an oil change and asked Jose if he could do it while I was there to check the alignment. I bought a gallon of Mobil 1 synthetic oil and an oil filter. Brought it in, the mechanic changed the oil and filter checked all fluids and air filters, replaced the in cabin filter and readjusted the alignment. I was quoted $25.00 for the labor which was great. At the end Jose said don't worry about it no charge. I would not hesitate one second coming to this place for engine work, alignment or other services they perform. Jose is honest, his team are great mechanics, and he doesn't sell you anything you don't need. Thanks again Jose! read more

I needed to get all four brakes done and had a tire sensor issue come up. Jose was happy to help. He lifted my car and showed me how worn my brakes were. He gave me an estimate quickly. Pricing was the best pricing I could find around Concord. Took my car in the morning, picked it up in the evening. He showed me my old rotors and pads and the bad tire sensor. In the middle of the day he texted me a video of how loose my rear wheel bearing was. I had him replace that as well. For more than a year and half, my car cabin sounded like I was in an airplane and no one could figure out why. When Jose replaced my wheel bearing in the rear, the loud noise was gone and I can have a conversation in my car again. Jose is a great mechanic; knows what he is doing. Super chill and upfront with what needs to be done. I like that he showed me the work that needed to be done and I appreciate that. No other mechanic has ever bothered to explain their work. Wish he was open earlier or later and maybe on the weekends but I can't have it all. I'm an appointment type of girl but going here is totally worth dropping my car off for the day. 10/10 highly recommend. read more

I called at 10:am, they made me come back 4 hours later, but wouldn't give me an appointment. I gave them my van, and after waiting 90 mins, they told me they couldn't align my mini-van. Told me I needed a set of camber bolts which they didn't have - They didn't attempt to get them, or to have me come back at a later date to complete the job. Waste of time. Update: I called Concord tire center, got an appointment for the alignment - they did the whole thing in one hour and it turned out I did not need the camber bolts anyway. read more

Very honest with the work they do. They had to remove extra panels on my Tesla and told me exactly what needed to be done. Very professional and great service. read more

City Alignment - Auto Repair Near Me - Concord, California

These guys are great. Honest, quick and efficient. My boyfriend used them, and was super impressed, and so I just gave them a try. I asked the owner why his YELP score was so low, when he does such great work. He said, for some reason YELP has hidden 8 five star reviews and when he called YELP to find out why, they said it was a "system glitch" and offered for him to pay for their business service. Not cool YELP Your "glitches" keep great us from finding great businesses like this one. Don't be fooled by the inaccurate YELP rating. This business is 5 stars all around. read more

Jose was very professional, if your looking for any suspension work, brakes, or motor work this is the spot. Prices are VERY fair and he takes care of his customers! read more

I have had two alignments done here. They are fairly priced, short wait, convenient, and precise.

From alignments to motor swaps they do everything jose will take care of you and make sure your happy with everything 100% recommended read more

City Alignment - Quality work - Auto Repair Near Me - Concord, California

Came here for an alignment. The owner Jose was professional, on time for appointment, the price was right, service was great and would definitely recommend. read more

I have an older lowered car and had problems getting my car properly aligned at other shops. They got me in with no waiting and had me in and out in less than 30 minutes. These guys are pros and I will be going back with my other cars. read more

Best prices for also the best quality , came to Americas Tires where they recommended City Alignment got more car driving straight and also gave me a whole inspection of my vehicle to make sure I didn't need anything else . Would definitely recommend Jose was very professional. read more

I've been here twice and will definitely come back. Jose is always professional and responsive. Great experience and his pricing is very very fair. He takes car of our Tesla like it is his own car. I'm a cofounder is the Tesla Owners East Bay Club and I'll be recommending this shop to our members that live here locally for sure! read more

City Alignment - Tesla Model 3 Performance - Auto Repair Near Me - Concord, California

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I don't know how I haven't found this spot before, but I'm glad I did! I called all over east bay for an alignment and everyone was "too booked" these guys got me right in. They even entertained my kid during the wait time with letting him take over there T.V. Highly highly recommend them. They where quick, they had a great price and the best customer service! read more

Great service & great prices. Jose (the owner) knows what he's doing. Come in and tell him what's wrong with your vehicle and he'll get the job done! I will be back for sure ! Thank you ! read more

The owner replied back to me saying it was 3:00. Here is the time stamp when they completed my alignment at Big O. The picture shows 2:32. The owner has been caught being dishonest. I tried to make an appointment to avoid exactly what happened. I would have waited and kicked rocks in the parking lot, but I guess business is good as he turned me away and potentially lost a life long customer for not staying 30 min past 5 as I was NOT trying to cut in front of any customers just b/c I drove 45 min. I would have gladly waited to be the LAST customer served. read more

There's nowhere I'll ever go for my alignment needs. Jose's a stand-up guy, does great work, at a fair price. Highly recommend.

City alignment is the best. They took real great care of me even tho my car was a hassle. They're very professional and took amazing care of my car. They are very responsive and keep you up informed every step of the way. read more

City Alignment - My M3 getting taken care of - Auto Repair Near Me - Concord, California

Could not have been treated more disrespectfully by this company. I was recommended to them for a lift for my truck, I called them to inquire on pricing and availability and the phone went to a full voicemail. So I drove down there to talk to them, I walked in the office at 5:23 PM in about five minutes somebody walked in from the shop and said That they were closed. I told them that they should update their yelp timing because it said 5:30 PM. He responded with remark to me " what do you want me to fix your car right now?" The attitude I received tells me they don't want my business, ok, works for me... read more

The owner was super nice and got my truck in and out with no issues I had a 2017 Silverado alignment was so bad because of tires being warn. They got me taken care of and even helped with another issues I was having with electrical. Best shop in concord 10/10 would recommend! read more

Great place. Jose took great care of me. So honest. America Tires referred me. Best referral ever!! Don't wast your time going anywhere else. It took him 10 minutes to tell me what I needed. He showed me my brake pads. They were so bad. It was a blessing that I stopped o. Thanks Jose for all your honesty and helping to get my car in a safe condition. read more

I had went to them to get an allignment and had asked if they do allignment for drift cars with am parts and they said yes . Went and they cut my tie rods and made them shorter saying they would still benfit me and give me more angle . Drove home next day took it to the track my tie rod completely came out because they forgot to tighten my bolt... If the bolt had came out while I was driving I could of toatled my car crashed and got hurt , luckily it happened on a closed course hadda pay to get the car towed and order completely new inner tie rods . I asked for a refund and all they said is come pick it up no type of apology and no type of customer service or remorse for me almost crashing my car. Wouldn't go to them . read more

I have brought many cars here for wheel alignment. Chris is the best in the biz. He will go above and beyond to make sure the job is done right. read more

I got an alignment for an almost 20 year-old Audi project car that was previously sitting for a couple years and very rusted. They took some time on my car and did work that should have ultimately been my responsibility. At the end, they did the best they could do with that much rust. They spent maybe 1.5 hours on my car trying to correct all issues. I was not charged over my $90 quote. Very professional and a great value! read more

I went here to get an alignment on my lifted 4runner after reading a good review on yelp. They did a great job! My truck drives straight and seems better than it ever has been. They are very reasonably priced too. I highly recommend them for any custom suspension vehicles whether lifted or lowered. I will be back for sure! read more

Brought my 2013 Viper GTS in to have 4-wheel alignment to TA specs. Jose and his alignment tech did a great job dialing everything in.

I have a Tacoma (Fox 2.5, SPC upper control arms on 37s), they were able to align it with no issues and they seem to be familiar with aftermarket configuration. Very personable and they worked with me when I had a special request regarding tire position. $80-120 read more

City Alignment - Auto Repair Near Me - Concord, California

Ignore the Karen's!! This place is full of hard working honest people! This shop was recommended to me after I endured a horrible incident where my wheel snapped off while cruising down the freeway. The shop owner Jose remained kind and honest while working late nights to ensure my car was safe to drive again. read more

Great service. They did the job quick and my Tahoe is finally driving straight after dealing with it pulling itself a bit to the side

Jose did an excellent job aligning our car. Great value and was quick & painless. Definitely coming here for future alignments!!

Very good quality work here at city alignment i highly recommend them for alignments or any mechanical repairs , they swapped out my transmission on my Lexus no questions asked ‍ read more

Went in for car alignment because the tire was bald on one side. Met the new owner Jose. What a great guy with customer service, price, and his new HawkEye Precision Wheel Alignment toy. Appreciate for his prompt service and advice. read more