Worst place ! Cashier and customer argued for ever just for cashier to go mad to the back . She then got in a speaker to yell about food taking 2 hrs and people not picking up their food . Super unprofessional behavior will never go back first and last time going to this place. read more

Went here last week with the 21/2 yr old granddaughter and the cost of 1 token gives you literally a 30 second ride it's just ridiculous & on top of that some machine just take your tokens for no reason so keep an eye on that The pizza was super expensive $13.99 for a medium (thin cracker crust )and just a waste of money don't get sucked in to buying it you are better off just going for the games then go elsewhere for pizza, that's what we did second time around. Pizza Hut $12.99 w/3 toppings and way better... Fix you machines chuckee cheese and stop ripping everyone off. The least you could do is put a longer timer on the rides. One good thing here is at this location is they have great security so no one can come in or leave without being checked so that's definitely a plus... read more

I had a negative review at Chuck-E-Cheese and basically that waited for the right time to get it fixed and this was their response Thank you for taking the time to email us. We apologize for any inconveniences you experienced in the past at our Lancaster Chuck E. Cheese's. We see this review was posted on July 10, 2018. Maddie, our Marketing contact replied to you on July 11, 2018 asking you to reach out to Guest Relations for further assistance. Since it has been almost a year since your experience, it will be more difficult for us to address the particular incident, however, we will share your feedback with the District Management team to address the overall service at this location. Chuck E. Cheese's always strives to provide a wholesome, safe experience across our more than 560 locations, and we will never stop working to improve how we operate our business. Again, we apologize for your negative experience and hope you will visit us again very soon. read more

I'm so happy with our experience here. I was really worried to go because of all the bad review. My daughter really wanted to go for her birthday, and had asked for weeks... i finally gave in. We went on a Friday night at 5:30. I was sure it was going to be crowded, loud, and awful. I was completely wrong! We got there, everyone got a matching glowing stamp (which the kids were thrilled with) we did combo #5 for our family of 4 and the lady helped us with an online coupon for tokens, so we got 2 stuffed crust pizzas, 2 hours of unlimited play on our cards, 4 soft drinks and 2 beers for $140. We found a nice table in the back and started one card. The kids loved the big giraffe ride and all the cars. For it being a Friday night, there was only maybe 6 other family's there. They got to high five Chuck E. Cheese, and take a picture with the robot one on stage. The food was good, soda bar was clean, all the games worked besides one and while we were there it looked like they were working on fixing it. The staff was helpful and showed us how to pause our card so we would eat and not run out of time. They were constantly walking around sweeping. They had an armed security guard the whole time. Bathrooms were clean and stocked. All in all it was a fantastic experience and I'm really happy we gave it a chance. read more

Food was Really good and tasty you guys had really fast service and everyone was respectful .

I rarely have negative reviews in a restaurant i been going as kid. I been in the restaurant industry for years and I am an assistant manager so when i see something that management needs to work on i will say it. First thing i notice was the whole location was beyond filthy There was no supervision what so ever. The bathrooms were so disgusting that there was a dirty underwear in the boys bathroom. I spoke to management because i had a lot of concerns i spent over 116$ just so i can have crappy service, come to a dirty facility and go to a bathroom that is disgusting. All he can express is That they are short staffed. I thought that was a lousy excuse to tell a guest being in the industry for years. It all start with management making that change and making sure their facility is nice and clean so guest can come back. I won't be coming Back or recommended this location to anyone. Even when i was about to leave they made sure to have someone scan us out to bring someone out but there short staffed right? Too short staff to clean this location. read more

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Filthy & unsanitary. We didn't see any employees cleaning or maintaining the place together. Took us longer than 40 mins to place an order, whole the cashiers hanged out. CANT EXPRESS HOW DISAPPOINTING THIS PLACE IS!! NEW MANAGEMENT NEEDES ASAP read more

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One of the worst! I didn't know you could fuck up Chuck E. Cheese pizza! Half my pizza was missing cheese and cut into uneven tiny slices. Bathroom was dirty Salad bar was non existent. Only two flavors of soda were working... $100 for 4 game cards not including pizza and drinks and half the games didn't work may I suggest driving down to Santa Clarita or SF valley read more

The wait for food at this place is ridiculous 3 hours for 2 pizzas and one medium order of wins. Please don't come here if you are very hungry and want to eat quick. read more

Chuck E. Cheese - Pizza receipt. 3:25 pm and is 5:03 pm now and I have another 2 hours to wait according to the kitchen employee. - Pizza Near Me - Lancaster, California

First impression as we walked in was that I was bothering the employee at the gate. No welcome, no hi kids, no greeting what so ever. But as we were leaving ALSO...no goodbye no nothing ...someone hates their job or over worked. Not sure what their problem is. Where is the enthusiasm? Give me that job I'll show them how to run that place. Further more the person responding Maddie B. Don't bother to respond because by this time you already know you have a problem at that location ...send the crew and fix it!!! Chuck E. Cheese "where kid can be a kid" Oh by the way I love the video surveillance camera in the middle of the children's play area indicating "your under surveillance"... I really felt SAFE! read more

Haven't been in Av for long been here 3 times 1st time soda machine broken we were not allowed to bring outside drinks 2nd time the manager was rude to a girl in training she made her cry 3 rd time today on Wednesday No one here yet they said 20 min for pizza it was well over 45 min ! The manager same as the one who made new employee cry didn't seem to care we waited long no apology didn't offer us anything for the delay . Instead for check out she was rude and had a nasty attitude read more

Chuck E. Cheese - You can see it's lonely - Pizza Near Me - Lancaster, California

I don't know if it's my age or what but this place sucks. I ordered my food at 10:08 they opened, I was number 4 and it took over an hour and a half to get one pizza and a platter. After spending over $60 I will not be back here again and the pizza is nasty and the salad taste like soap read more

Chuck E. Cheese - Time I ordered my food - Pizza Near Me - Lancaster, California

Came for kids day party and music was so loud you can't hear yourself think, no reason to have it so loud. Then we try to cash tickets and we have been waiting over an hour. read more

Haven't been to a Chuck E Cheese in years but thought it would be a great idea to visit with my little brother to kill some time on a Saturday. Worst idea EVER. I've been to Chuck E Cheese before however I've never in my life been to a Chuck E Cheese with armed security or a 3 hour wait for food! Workers are not very approachable nor willing to help. It's a disaster. The place is also extremely dirty especially in the bathrooms. $30 for an hour of unlimited play. Place does have a large selection of games for all ages but you'll wait in line forever to redeem your tickets. Definitely needs improvement because what I saw on Saturday was a perfect example of horrible management. This place needs a new game plan on how to operate. For the price, it is definitely not worth coming here anymore. Cheap prizes you can buy for less $ at the 99 cent store and basically out of all the prizes anyway. I would avoid this location at all costs though, I still can't get over how Chuck E Cheese had 2 armed security guards. If you value your health, don't eat from the salad bar. read more

Overall really good job, with the small staff everyone was helpful even the manager was working, have to tip my hat off everyone was really helpful! Great job! Appreciate the effort! Keep up the good work! read more

Cool Staff!!! read more

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The new Chuck E, Cheeses is nice and BIG, i love how they brought some of the old video games, Back, like the Jurassic Park and the SKieing one, that brought back some memories!! Deal or No deal is addicting!! lol! its sooo much more spacious, compared to the old place..!! I have to admit, the Pizza used to be better, for some reason today it did not taste like chuck e cheese pizza!! Good Place to take your kids!! :) read more

Chuck E. Cheese - Pizza Near Me - Lancaster, California

Yesterday, my family and friends celebrated my nephew's 1st birthday at the Lancaster chuck e cheese. Everything was awesome and exciting until darkness struck. The overly aggressive security guard named MS. SUMMERS, decided to harass and assault my 6 year old cousin simply because my cousin fetched soda in a water cup. Ms. Summers, grabbed my cousin's cup from her tiny hands, said something mean and threw the child's cup in the trashcan. My cousin ran and begun crying on the floor near the trashbin. I took noticed and asked my little cousin why is she crying, and she explained why. I then reported the incident to the mother of my cousin, and our entire party was upset. I then went to Ms. Summers and i politely asked her to please not snatch items from any child including my cousin and to please consult the child's family or the manager of chuck e cheese if there are concerns involving a child in this establishment. Ms. Summers begun to become very irate, obnoxious and loud and she begun to disrespect me in an embarrassing manner all while in front of other chuck e cheese customers and patrons. I repeatedly kept asking Ms. Summers why is she yelling and saying disgusting things. Summers says I do not owe you abything, I'll do whatever i want and i said to Ms. Summers, no you cannot do whatever you want you have no right to touch peoples property and you have no right to touch people's children. By this time a huge crowd came about, Ms. Summers got into my face and i was afraid she was going to strike me with her hand. My family members came to see why Summers was yelling and acting crazy and Summers begun attacking my family members as well. The chuck e cheese staff came to stop Ms. Summers from attacking me and the male security guards were apologetic about Summers conduct. They gave me her name and urge i file a complaint with their corporate office. The manager of chuck e cheese apologized for Summers behavior and replaced our water cups with regular cups and he also urge we call the corporate office of chuck e cheese and file a complaint against this woman for coming close into my face around all these children and families. This was very embarrassing and unnecessary for Ms. Summers to stage. I was attacked simply by nicely pleading she not touch my cousin in that way ever. Summers said with hostility "YOU PEOPLE MAKE ME SICK". That comment made me feel as though me being African American that my business is not acceptable nor appreciated simply because I'm Black. I am upset and very hurt by this experience. No one should have to experience such blatant racist and obnoxious service anywhere. We spent hundreds of dollars yesterday and visited from Los Angeles. This was very sad. Chuck E cheese needs to reevaluate their Lancaster store security guard named Summers. read more

I grew up going to this CEC in the 90's so I can't help but to compare it to then... let's start with the food: The food is overpriced and taste is okay. I asked the lady at the counter if the appetizers come first and she said they come at the same time as the rest of the food-_- so we skipped that and ordered wings instead, sweet chili and got a medium pizza with two drinks. The wait was reasonable and they brought it to our table. They don't have good soda options besides Pepsi. Everything else was a brand I've never heard of. The drinks are all kids size but it's free refills so plan on making many trips to the soda machine. Fairly clean place, I did see some staff members going around sweeping the floors so that's good. So the "show" is every 30 on the hour and so we were excited to see what was in store. To my surprise, it was the tv. Remember the days when Chuck E would come out and you could dance with him?! Or when the gang was there playing? And it was every 30 min? Okay yeah, those days are long gone brother. I hyped my daughter up for nothing. I witnessed parents screaming at their kids,parents letting the kids climb into the basket ball machine and knocking those little clowns down... the ones you're supposed to knock down with a ball. So yes, this place is ghetto as hell. I spoke to the manager to let her know that children where climbing into the games and she said she would talk to them. It's in their hands now. Staff was friendly though. Overall I wouldn't call it a CEC (how we all use to know it before). I'd call it a kids arcade, although they have a tiny little slide that's soooooo greasy... but yeah. No I don't recommend it unless you like thin overpriced pizza and arcade games with cheap prizes. read more

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So under-staffed, no wings or salad both times I've been here in the past month. I get why they can't serve salad bar but a lot of items on the menu also not available and a lot of the games aren't working or take your money. All I ordered for food today was a side of cheese sticks and it's been 1 hr 30 min and it's still not here. Where is management? I'm so frustrated but I feel worse for the few workers here working a circus all by themselves. To help these workers out, I don't plan to come back. Thank you management for forcing me to think of my own solution to this problem. read more

It's a kid's place, so of course there are kids everywhere! However, it wasn't out of control (it was a weeknight, not weekend). I will say the pizza was pretty good. I don't go often, but I usually order the salad bar, so I was pleasantly surprised when my daughter let me have ONE piece of pizza. If you like quiet and adults only, don't even think about it. If you can tolerate kids and noise, go for it. read more

This is the only location in the AV so it's understandable that it is busy most days. We come about 2-4 times a month and my food is always good and my order is accurate. BUT...today the manager, Cynthia, went above and beyond for us. The games are in good order and clean. The restrooms are for the most part clean and in functional order. They really try to keep the salad bar full, but with such high volumes coming through here of course it runs low to empty some times. I would give 5 stars but on this particular day there was a smell of urine that made the visit unpleasant. read more

Chuck E. Cheese - Pizza Near Me - Lancaster, California

Well, Chuck E. Cheese's is Chuck E. Cheese's! Children, noises and fingerprints all over the place! I like the new tap cards much better than those tokens. The salad bar, chicken and pizza wasn't so bad. I'll even say the pizza was surprisingly decent. Good place to let the kids be kids and get all the extra energy out of their systems. I even started to enjoy the arcade myself! read more

Chuck E. Cheese - Pizza Near Me - Lancaster, California

Smells like feet and butt in this place... I'm ordering to go because it's the only descent pizza in calif besides big mommas and poppas. But dammit it's musty as hell in here. They should take note from holister and walk around their store and deodorize the store. Well in this case - restaurant. It's that bad... Don't get me started with the website and trying to get a phone for a Chuck E. Cheese location. Fire upper management- empower front line workers to make changes according to business needs (local). If locations are franchised, owners should be ashamed and corporate has to step in and demand changes. Ultimately your name is on these franchised locations. read more

Its the most i sanitized place to eat and specially take your kids to play all the machines have never been cleaned.. lets not talk about how gunky the soda machines are.. Its so ghetto and dirty Ps i really hope staff reads this and makes this place more inviting for the kids read more

Dirty a** pizza was cold they got weak customer service made me not even like chuckee cheese no more pizza hut for the win

Honestly for a kid's place, they serve excellent food. Their pizzas are great, and their salad bar is pretty good too. Generally speaking, the staff are courteous and friendly. The establishment as a whole is a good place. It's the other customers and their lack of control over their children that can ruin your experience. read more

Chuck E. Cheese - Pizza Near Me - Lancaster, California

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LOVE this place! Way cheaper than dave and busters... SORRY had to say it. Pizza is good too. Also they serve beer!!! Not sure if all parents know that. https://www.youtube.com/watch?v=fYSi5HVEdzs read more

We waited in line for over 30 min just to order. 2 cashiers and a lot of employees just in the back standing around. Train more employees on the register. read more

Simple they got 1 star from me because the service was horrible. And I couldn't give them zero. Let's start with when we entered we waited 20 minutes just to get stamped at the door, then waited 32 minutes to order our food. And as we ordered we used a coupon with I will post, and it included a salad. At the time we came their lunch buffet was still going on the man told me they would have the salad bar open by 2:45 pm and it's currently 3:08 pm and don't even have the salad items out, yet there is an associate standing there on his phone where the prizes are but no one looking to get a prize. I decided to ask when they salad stuff would be better and was told not for another 20 minutes. Not friendly associate and very unorganized. read more

Chuck E. Cheese - Coupon I used - Pizza Near Me - Lancaster, California

I haven't been to this Chuck E Cheese since before it moved locations and since I was young. I took my son there today for the first time, he loves running around but sadden no more ball pit or jungle area for younger kids but just arcade games. My son hated the rideable ones and even the other ones for his age he wasn't interested. I feel it's more directed for older children these days. The pizza was burnt and barely able to eat it. The drink size was a joke. read more

Dirty ! For the amount of money you spent they take forever with food . Restrooms are gross ! Salad bar dirty !

Really dirty bad service n really ghetto they are always understaffed shakers is better and cleaner read more

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We had a great experience! Staff was attentive and friendly. Place was clean. Kids had a fun time and were able to enjoy the games.

One star is by far too mich for this ghetto place . Customer and employee fighting held the line for an hr. Employee yeñled atvus through the microphone with our kids on site. Ended up leaving hungry and disappointed after being mistreated . read more

Went to this chucky cheese Saturday and had the worst experience waited in line for 45 mins because a customer was arguing with a cashier. She then walked away from the customer to go on the microphone and yell at everyone through the mic . We have kids listening to this and it's unprofessional! Then she continued with yelling it's a 2 he wait for food we left the such hostile environment:/ I'm disappointed with chucky cheese and the employees showing poor bulgar behavior I will never go back worst experience I ever had read more

Ill start off with saying , with those prices youd expect a good time. Dont get me wrong The pizza and games are great! However the customer service is horrible!! The manager "Eliza" is so unprofessional! She really needs to get re-trained cause that girl has an ATTITUDE problem!!! Its not the customers fault she hates her life! Find another job , take a vacation , or a shower but lose the fucken attitude homegirl! read more

This place had the worse service ever they made me wait 50 minutes for some churros that were cold and they said it was my fault that the buzzer didn't go off when I was holding it the whole time and the churros weren't even good and looked bad ruined my visit and this place just isn't for kids anymore it's dirty and the food is bad. read more

Very thankful for a response to reach out to the corporate office on more detail about my experience at the Chuck E. Cheese. However and unfortunately I am unable to click the link provided or input it into my browser due to an error saying invalid address. If I can get an email or proper web address I would be more than happy to provide detailed information along with photos of the experience my son and I had to hopefully improve this locations atmosphere. The staff I have to say were very friendly and attentive to the best of their ability. read more

Service was not very good..Pizza orders took a very long time..need more host to help with tables and orders for the $500 we paid, Chucky needs to be more friendly with the kids not just walk around..Salad bar was terrible for $12..need a refund...No more bdays at Chucky.. read more