Good people, decent prices (market value) convenient location. I'll definitely shop there again

Came in for my husband's birthday to browse trading cards. Definitely a decent selection of Magic the Gathering cards. Unfortunately, they didn't have the card that he was looking for but he was super excited to find a Doctor Doom Magic the gathering deck box. The two staff members were super friendly and willing to answer the questions we had. Definitely close to us so I'm sure we'll be back. read more

Great value for a low price. Love coming here to play guitar hero with my friends. Staff is always kind and welcoming.

A gem of a joint in Claremont. I enjoyed the games downstairs and browsing the cases upstairs.

This is a nice video game store in the Claremont Village center. They sell new and old video games. Many old games seem overpriced. They also sell trading cards and other novelty items. There is an underground video arcade with a small collection of classic video games. read more

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It was a fun experience for our birthday party! We rented the place for 2 hours for a party of 12. The party was for a 57 year old and it brought back a lot of memories. The arcade has the old pac man, centipede, and other old style games plus cool pinball machines. read more

What a great time my kids & my big kid (husband) had here! The establishment was clean & easy to navigate. If you're into retro games it was really fun. The cost for the all day is the way to go!!! read more

Great vibes, value and nostalgic games! Great way to spend an hour of your time if you're bored. read more

Lost Levels - Star Wars Trilogy Arcade - Video Game Stores Near Me - Claremont, California

It's a lot of fun. We've been there three times recently with just my family, as well as a group of friends. It's very affordable considering that we are entertained for a full hour for $10 per person. I have no complaints. We've all definitely be back again. read more

This place is awesome. I have been coming here every other weekend for almost 4 years now. Very friendly staff. If I'm looking for a game they dont have, Steven and Jessie keep an eye out for me if it comes in. Which helped me complete my N64 Collection. The Arcade is a very cool experience. As you walk down those stairs, you feel like you walked back in time 30 years. If you're into trading cards, if it be, pokemon, sports, magic, etc. They got it up stairs in their card shop. read more

After unexpectedly having a GameStop preorder canceled for this same joystick, I recently stopped by Lost Levels to ask if they could place special orders. I thought it'd be worth asking since I've had trade-in credit for quite some time. Steven told me that they did have an order out for some sticks, and he'd put aside one for me. On a followup visit, one of his staff members took down my name and number to ensure that I'd receive updates on the status of the shipment, and I got a call from the Fullerton location letting me know that the shipment was en-route! I got a call from Steven yesterday indicating that the shipment arrived, and I went to pick up the stick today. From stopping by to see what could happen, to being updated of the shipment status of the stick, and finally being able to pick it up and bring it home, the experience with Steven and Lost Levels staff more than made up for the previous one as well as rectify the snafu from GameStop. This place is definitely worth your trust and business. Thanks again all! read more

Lost Levels - Street Fighter 6 Hori Fighting Stick - Video Game Stores Near Me - Claremont, California

Always welcoming and clean. The guys that work there are always helpful and knowledgeable of their games and accessories they sale. You can also pay a few dollars to play downstairs in their arcade room. Unlimited plays for a duration of time. My daughter and I go from time to time and love it. read more

Terrible scalped up prices Probably won't ever shop here again Wanted to get the new Gundam TCG box hoping it was at a fair price but nope Not even a full box and still charged 240 dollars like what the heck! read more

I went to the original location in Fullerton yesterday and noticed Lost Levels opened another location at the Claremont Packing House, so just had to make a trip out here to check it out. I like this location more than Fullerton because it has more of my favorite games. This is a bigger location and has more classic arcade games, which is located underground. It almost looks like an underground dungeon, and a little bit creepy. Wouldn't be surprised if it's haunted. I counted about 24-25 games, and 3 pinball machines. It has all my classic favorites like Pac Man, Ms. Pac Man, Centipede, Galaga, Donkey Kong, and even Space Invaders. You have to purchase a pass to use the arcade. It currently charges $10 for one hour of unlimited play, and $15 for all day. There is a Yelp check-in offer for 5% which just started. Just like the other location in Fullerton, this place also sells new and used video game consoles and accessories. read more

I come every other week or so and everyone is so helpful and nice! My gf and I went a few times for cards and always enjoy going!

Fantastic local game store with a large used inventory. Was looking for resident evil umbrella chronicles for the wii and they not only had a working copy but it was lower than any other shop I found or eBay. Also they had cool polishes and other items. I even saw a resident evil 4 GameCube controller in box which was an amazing find to see. Honestly it was like being in a video game museum. This store is what others wish they could be read more

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Really disappointing experience. Came in looking for help with a game issue and got nothing but attitude. The young guy working -- curly hair, clearly new -- had no idea what he was doing and made no effort to find someone who did. Just stood there looking lost and uninterested. When I asked for the manager, Steven came out and somehow made things worse. Completely dismissive, didn't listen, and acted like I was bothering him for expecting basic customer service. Between the untrained new hires and an unhelpful manager, it's clear this place is going downhill fast. Won't be coming back!!!!!! read more

On a Sunday, around 12;30 p.m., my wife and I drove to Claremont to play some classic arcade games at Lost Levels. This was our first visit, and we didn't know what to expect. Upon entering, the upper floor is the retail area where you can buy retro and modern video games for home consoles. We discovered the classic video games were downstairs. The employee explained how things worked and that we had an hour or so to play the games. I believe it was 10 dollars per person. The employee was very friendly and welcoming. When you go down the stairs, the room containing the classic video games is somewhat dark that pulls out of the lights and artwork of the video games. They had Galaga, Pac Man, Ms. Pac Man, Centipede, Tron, Donkey Kong, and others. All of the games were functional and clean, but the sound on Ms. Pac Man was too low or off. It was fun playing the classic video games, and an hour was plenty of time to experience the nostalgia once again. Next time, we will eat and drink nearby, then go and play the games! read more

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I went to visit this card shop for the first time after finding it on Instagram. I was able to buy 2 booster packs of Lorcana and some MTG singles. I have social anxiety and it's very hard for me to go into spaces that are new for me because I am not sure what to expect. I was anxious going in, but as I walked around I started to feel more at ease as soon as I saw that their products have stickers on them indicating their prices. All their products were labeled, even the singles in the display cabinets. This was a game charger for me because it meant I didn't need to ask for prices on multiple cards that I was wanting and feel like I was a bother to the staff. I was able to find what I wanted and head to the register. I was helped by a staff member named Steven, as I got his name after I heard the other patrons there say "Hey Steven", he was nice and easy to talk to. He asked how I was doing, if I found everything okay, and if there was anything else he could help me with. He told me "Here take these too" and gave me 4 Daisy Duck promos and a Lorcana sticker! I was surprised and very grateful for such kindness. I felt comfortable enough to ask about their Lorcana events as I just started playing the TCG and he told me they were trying to build up the community to get more events at their shop. I had such a positive experience and was blown away by the kindness I received that I felt like I had to leave a review which I rarely do. I will be sure to tell my other anxiety-prone support group friends how accessible the shop is for people like us who are hesitant to speak up to strangers. I will definitely be coming back after my experience today. read more

This is for the Lost Levels Pokemon TCG store; Not the Arcade. Employees at the Lost Levels TCG Shop were very rude and impatient. They talked to me, the customer, in a way that made me feel offended and unsafe. Do not recommend going to this store due to poor customer service / communication skills. read more

My fiancé randomly found it in a Google search and we were glad he did. We didn't expect it to actually be underground. That was such a cool aspect. The best part about it was that you pay for the hour or all day vs putting money into each game. The only downside is that I wish it had more pinball machines. Our boys really wanted more options on those. It was awesome playing the retro games they had though. It's been awhile since I got to play The Simpsons. We plan on going again soon. We had a great time read more

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I've spent a little over $1100 in this store in the past 60 days. Yesterday we bought a few games and controllers along with some other things from the Fullerton location. We get it home and my son played it to find out the game does not work. We took it back to this location and wanted to exchange it for the same game. They said they could not exchange it because I didn't have the receipt from the other store. The other store never gave me a receipt because they said it was all stored electronically and attached to my number. (I'm 99% sure he's the owner) would not do the exchange for us on a game that was $13 (1% of what we spent there in the last 2 months). STAY AWAY FROM THIS STORE THERE ARE TONS OF OTHER GAME STORES WHO APPRECIATE CUSTOMERS. We are here on a weekly basis so he knows we aren't some random customer trying to pull a fast one. Just happy they wouldn't help us before we bought the $500 Nintendo controller 3Ds. Side note we have been in the arcade downstairs. It's trash stay away. read more

Lost Levels - Crap sold by this business business - Video Game Stores Near Me - Claremont, California

Come back! To the Lost Levels: Donky Kong, Contra, Street Fighter, Mario Bros, Sonic, Tron, Galaga, Montezuma's Revenge, PacMan, Spy Hunter, Duck Hunt, Centipede, the list or should I say... The levels go on and on!!! LOL $10 bucks gets you 1 hour- unlimited play, $15 bucks is good for all day! Your 1 hour starts when you go down to the Lost Level! read more

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I have been an avid collector of video games for over 35+ years. I have purchased games from all over the world. I am a particularly difficult collector to please as condition, completeness, and price are all critical factors in my buying process. I can honestly say that Lost Levels (both locations in Claremont and Fullerton) are the best stores I have ever been to in those 35+ years. The owner Steve has created a store that is like a mini trip back in time for me. Lost Levels carries a wide assortment of games from virtually every generation in gaming. It is not unusual to find mega rares in virtually unused, gem mint condition. For instance I enjoy collecting for the Vectrex which is extremely difficult to find in complete and mint condition. The console is very esoteric and rare, yet low and behold Steve has it! I am also a huge collector of Sega Saturn, Neo Geo, Turbo Grafx 16, and Sega Mega Drive which Lost Levels has in abundance. In addition to finding extremely rare and mint games at a fair price, Lost Levels also has a brilliant rewards program that rewards all your purchases (not just certain items like other stores). The program has great discounts which when you get to a certain threshold can be as high as 25%. I love it! There is also a full blown, legit arcade with the top 30 games of the 80's and 90's at both locations. Growing up as an "arcade kid" I can honestly say it's like going back to 1991. You want Street Fighter 2, Donkey Kong, Forgotten Worlds, Snow Bros, Star Wars pinball, Neo Geo Candy cabinets? They are there are your disposal! Finally there is the extremely courteous and grateful staff. Everyone is great and remembers your name. They treat you with gratitude and appreciation. Thank you to Jesse, Jesh, Justine, Jonathan, Miriam, Mike, Matt and especially the owner Steve for creating such a wonderful experience. read more

I'm not sure how to rate this place. When they first opened, I had the opportunity to meet the owners and get to know them. Old time gamers such as myself with old school games. This place has donkey Kong, pac man, frogger, Mario Bros, Tron Street Fghter and many others. We could play any game for a quarter. They really got me hooked. Now it's been several months and I return to a new young girl seated outside and offering me a payment plan as if I were buying a new car. I was no longer going to enjoy a relaxing time with my son and having memories of the old days; buy trying to convince myself to pay the money for an hour of play because I promised my son that I would take him. Disappointed! Won't be returning. read more

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Great hour spent... brought me back to my childhood days! Cool little spot! I was hoping for some games added/changed out, but I still had a blast with the games there! Can't go wrong with this place! read more

Pretty cool place to hang out and chill there have old school video games which is pretty cool.

Cool shop/arcade combo in Claremont! Hubby and I took our kids for a Saturday night family date, and our sons had a great time. My four year old was a little too small but he was happy with his plush Mario we bought for him. The first level is a shop with consoles, games, accessories, toys, etc. the basement level is the arcade. $10 a person per hour. It was nice not to hassle with coins, tickets, like at other locations. We paid the fee and the boys had free range to try any game that was available. There were about 6 other patrons there so we had plenty of room/ opportunity to try many of the amazing classics from the 80s. Definitely recommend for a little nostalgia and some fun family time. read more

Lost Levels - Some of the vintage arcade games, many more throughout. - Video Game Stores Near Me - Claremont, California

Love this spot. Just stopped by for the first time today, what an awesome selection of games and consoles to choose from. The basement arcade is really cool too, my son and I had an absolute blast at this place. If you're into retro gaming, just go! read more

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Have been a loyal customer of this establishment, unfortunately greedy business practices , made up rules , and a horrible lead (Steven, stay away from him. Very greedy) have lead up to my unfortunate departure from this place. Unfortunately nows the time in which I'll never be going back here. Was nice to have a local games store but since they can't seem to move their over priced basic category they have to screw the average buyer over and leave a sour taste in their mouth. Will steer anyone I can AWAY from this place and myself never spend any more money or time here again! Sorry read more

Lost Levels - Video Game Stores Near Me - Claremont, California

I called earlier today to have pikachu 2ds and earthbound on snes put on hold and fire emblem. I walked into the store and the guy was confused, i don't recall the name over the phone but i believe it was David if i remember correctly. I drove an hour because i was going to use my discount to purchase all 3. When i got there, nothing was on hold and they didn't even have earthbound. Why would you BS me and waste my time and act completely oblivious and not try to figure it out when i drove all the way down here specifically for that. And he says I'm sorry it could have been a misunderstanding, how is it a misunderstanding when you don't have the game and nothing was put on hold when i got there? Honestly whoever it was you're a POS, i don't care who it is but as long as the company knows thats good enough for me. Thanks for wasting my time idiot. Also full disclaimer i didn't want to write this because every time I've come to purchase products Jesse has always been a great help i just dislike that this random drove me to wrote a review. read more

My son loves Super Mario/Nintendo so we frequent Lost Levels to look at their toys and games. The arcade is fun as well.

Updating my review! Matt was such a pleasure. We came today to buy some new games. He answered all my questions and was super friendly! Although we didn't go into the arcade this time, we were very happy with the service. Will be returning for future ps4 games :) read more

Lost Levels - Upstairs - Video Game Stores Near Me - Claremont, California

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They have an amazing selection of videogames and their card store is impeccable. Their customer service was super good they made sure to make me feel welcomed and asked me if I have any questions. Amazing store a lot better than some other places ive been to. read more

Really cute spot to come to. It's somewhat small, but for $10 bucks it's a nice little stop If you have nothing to do.

I found this place after having dinner with some friends. We came across some old game systems. We have wanted Super Nintendo for ever and ever. We wanted the old system and not the new one or the China made one that is the fake Nintendo system. Of course they had it and we tested it. It worked so we bought it. They did not have any of the games I wanted so we bought the system. It was dirty but it worked. That was the important thing. I can clean it myself. read more

Lost Levels - Our new toy - Video Game Stores Near Me - Claremont, California

First time may be the last time. I came down on recommendation from a coworker to check out the inventory, and buy some extra gifts. When checking out, I had inquired about the downstairs arcade, and went ahead and paid for an hour session. The arcade is actually just about a dozen or so cabinets, no quarters - free play machines, a few machines were off, but what was available was immaculate and extremely well maintained. Though perhaps I now know why. While I was on the pinball machine, one of the employees came downstairs to notify me of "aggressive/excessive use" of the flippers/buttons and that "they could break". I was in disbelief, and did not know what could be defined as such? I didn't believe I was being particularly rough on the machine, was not tilting or nudging. First time any operator told me that I was rough on their machines. Unbelievable, that simply playing a game as intended would break the machine. It definitely killed my vibe and took me out of the zone. I went over to go finish the last half of my hour on MK and SF, but soon after left, because I didn't want to be accused of button mashing, be kicked out, or worse than that. I can definitely understand the owner, the pride that is taken in the operation of business, and the desire to keep these machines in pristine condition (and they are), but this venue is being operated as a pay to play, not a museum. At the very least, disclose that information to you customers prior to playing. read more

Not impressed for an arcade. All the games were old school and these type of games are usually available to play on Xbox 360, etc. This just means you can play these arcade games in the comfort of your home. - HOT, uncomfortable especially downstairs. - Needs more stool to sit on. - Needs more modern arcade games. $5 for 30 minute play, $10 for unlimited play. Felt kind of bored even with unlimited play though... read more

When we got there the cashier was nice and knowledgeable regarding all games and consoles. Once downstairs it was clean, and a friendly atmosphere. Really brought us back to the nostalgia feeling of going to an arcade and playing the games that we loved. read more

My son and I enjoy coming here for a couple hours at a time. Sometimes all you need is to battle zombie bots to clear your mind