In short, this is the worst drive-thru experience I have probably had in over a decade from the food to the service.
I had never been to a Frosty King, so I decided to give it a go last week. I wish I hadn't. I ordered several things from the list for my wife and I to sample, to find out what we'd like here (turns out none of it):
We tried the burritos (they were buy 2 get one free). We have had microwave burritos that were better, and at the price point of 2.29 each they come nowhere near competing with burritos you can get from places like Taco Bell or Del Taco for $1-$2. They were dry, flavorless, and the contents were just a mush of pasty stuff you couldn't really identify.
We tried the chili cheese fries. The chili has one particular seasoning/flavor that overpowers the taste of everything else. You can't taste the fries, and they put so little cheese you can't taste that either (not that it would have mattered with so little on top). Here is a tip for them and anyone who packages french fries; don't put them in a container that can't breathe. If you put fries in a sweaty styrofoam container and don't punch holes in it to let the air circulate, you are going to make your fries soggy (and anything else in the container) because they end up steaming themselves in there.
We tried the Bacon Cheeseburger. The best part of anything we tasted was the meat in the burger - not to say it was great, it just wasn't bad. The bacon though had been cooked or stored improperly. It contained strands that were rock hard, almost like strands of wire in the bacon. We had to take the bacon off to be able to eat the burger. It was a horrible experience.
We tried the french fries as a separate order. We learned the reason you can't taste the fries in the chili cheese fries is that they are under cooked and bland on their own. They have the ridged types of fries that are thicker than many other chain drive-thrus. The reason these types of fries are unpopular at most fast food places is that they are thicker and take longer to cook properly, so it slows down service. Frosty King has avoided this problem by just not cooking them as long as they need to be and serving soggy fries to their customers.
Even the soda we got along with the combo tasted wrong. It had a chemical taste and lacked carbonation.
Lastly, we were told Frosty King was all about the ice cream, so we got a chocolate dipped ice cream cone. When you chocolate dip an ice cream cone it is really important to make sure your ice cream is super cold, so that when it is dipped in hot chocolate and needs to cool down the chocolate so that it hardens, it can do the job right. Once again, Frosty King seems to neglect this preparation and instead serves a dripping mess right to your car window! They only provide one of those small little cone napkins, so if you enjoy having a car free from ice cream stains and sticky residue - this is one to avoid.
In summary, it was all some of the worst product we have ever been served at a drive-thru. I'd like to let you know about the service as well. When I pulled up to the drive-thru I was greeted by a panhandler begging for change, that I had to ask multiple times to allow me to order. I told the drive-thru attendant that I was new and asked for anything they would recommend. They had no recommendation. I then asked if their Colossal Burger was a bacon cheeseburger (I couldn't' tell from the menu photo and there was no text description). They told me that the Colossal burger was pastrami, and I replied that I would like a bacon cheeseburger - they then said "okay so you want the colossal burger". I corrected them. We arrived at the window. Now, maybe it's just me, but I'd figure if you were going to hand someone an ice cream cone you would do it after you handed them bags full of food. It's difficult to juggle an ice cream cone and bags of food, amirite? First thing I was handed was a dripping mess of a chocolate dipped cone to contend with that immediately got all over myself and my car interior. They gave me one small cone napkin, so I reached into my glove box where I keep spares and immediately started trying to clean my clothes and car. They then handed me the rest of my food about 2 minutes later. As I was pulling away, there was a trash can on curb to the left, but it wasn't far enough to use without blocking the next person attempting to pull up to the window - so as I was trying to clean up the mess in my car caused by their dripping ice cream and throw away the napkins they didn't provide me, the next car became insistant and flashed me with their brights. Fun, right?
It was an all around horrible experience. I urge anyone to never go here. Please let them fail so a place worth going to is put in their place on Ave I. Another Jack n' the Box would be better than this - and I am not a fan of Jack n' the Box. read more