First of all, I want to thank this location profusely for such a wonderful birthday party for my daughter. It really means the world to me because I was deployed in the Middle East during my daughter's birthday last year and I was under a lot of pressure to make it up to my 6 year old Princess. I always love the pizza at Chuck E Cheese? The Dippin Dot option after the cake was a hit with the kids. If someone missed out, they cried and we had to get more. They allowed us to dress up and dance with the kids and Chuck E and decorate the tables. They were great at redirecting nicely if something didn't work. I wish we'd had more time to set up but as a parent it's important I understand there are multiple parties and many uncontrollable factors I'm not taking into account and it's my choice to have a party here after someone else just had theirs and probably left late. So I recommend keeping that in mind. If your party is in the morning, get there early. If it's after 1, and no one is going after you, tell guests it's a little later so you're not trying to set up in 15 minutes. It's like that at every location. This management was so reasonable and accommodating. I called ahead of time to make sure they were prepared for my giant order and they were! They gave us the time of our lives!!! read more

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This place consistently had no one watching the entrance - which meant no one was checking the stamps on kids/parents. The place seemed incredibly understaffed. No one was monitoring the bouncy area, no one on the floor where the games were, 1 cashier, 1 person at the prize section. When my order was ready there was no one directing the food to the correct people so anyone could theoretically walk up and talk whatever they wanted. Honestly, it was my first time ever at a Chuck E Cheese and it was not worth the money paid. This place specifically just seemed to be really lacking in oversight and staffing. Wouldn't come here again. read more

I wanted to give positive feedback for Jessica the supervisor that in the past review i was not happy. I am noticing alot of positive changes. She is smiling when me and my nephew walk in and more helpful and kind. I came back due to her positive approach and I believe everyone deserves second chance. I like this positive,happy,friendly ,hard working Jessica. I am glad i renewed my monthly pass today since this is 5 min away from my house and my nephew thats 3 years old loves. I see her multitasking and overall positive vibe. Keep up the good work. I also notice pizza quality and taste is better now and glad they are able to do thin crust. read more

Horribly understaffed. Came by on a Sunday afternoon around 1:30. Ordered food to go at 2:15 pm. I placed the order before we were done playing games. We finished playing games and waited for the food to come out. The food came out at 3:15. It took exactly an hour from ordering. They had a bunch of birthday parties going on and lots of people waiting for food. Ordered 4 orders of wings. 2 lemon pepper, 1 bbq and 1 sweet chili. They didn't tell us they were out of lemon pepper until 2:45 pm. Smh. When we finally got them, they were the smallest wings I have ever had in my life. More like parrot wings. I never had wings smaller than my pinky and my pinky is not that big. Don't judge. All around a horrible experience. I would never order food from this location again. read more

Chuck E. Cheese - Pizza Near Me - Burbank, California

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This location is a hot mess... quite literally a mess. They are so understaffed that there wasn't enough people working to buss the tables, check tickets, stamp the door, take food orders, manage the trampoline park. This location doesn't have nearly as many games as other locations so it was quite disappointing to come back and see it was still lacking after their grand reopening. Many of the games were out of order too. From the moment I entered I couldn't wait to leave. It was pure chaos with one person running the cash register, then to the door to stamp folks then back. Brianna helped us check out and count our tickets for the prizes. She was patient and kind and the only reason I gave two stars instead of one. Overall, if you have a chance trust me go to another location. read more

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Honestly way better than I expected. Took my kids and ended up having fun myself. The place was clean, games were working, and the staff was actually really on top of things. My kids didn't want to leave and are already asking to go back. read more

Chuck E. Cheese - Pizza Near Me - Burbank, California

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This location looks great now but it seems like they might be a bit understaffed. There are many moving parts within a a Chuck E. Cheese and one of the most important aspects is the front gate. I noticed there was often a queue of people waiting to get in and sometimes it was easy for people to leave without getting their stamps checked. The game machines are new but there is not as much variety versus other locations. I hope this location can continue to mature after their recent refurbishment. All the staff are very nice and work hard. read more

They own up to the bad reviews. The shouldn't get any stars except for one particular worker, Diana (5 stars individually goes to Diana for her amazing service). Everyone walks around showing how much they hate theirs jobs. No one is ever at the entrance in which creates a safety concern for the kids. The food was disgusting and cold, the place was dirty and the tables never get cleaned. I had ask multiple times to have my table cleaned and the guy that looks Philippino with almond shape eyes with a lakers face mask ignored all my requests and proceeded to do other things although I did ask if they can provide me with something so I can clean it since he clearly didn't want to do his job. I highly recommend to stay away from this place. read more

Came here on Friday with my god daughter, it was nice that it was not busy at all! The pizza was actually very tasty for my first time. Quite a few of the games were under maintenance which was a bummer. Warning to adults, parents that go here don't hold their kids accountable when they lie and hit a kid in the face. Keep your kids close and if you have one of don't kids that do hit and then lie. Hold them accountable! My kid did not hit her face herself! Other than that... it was a decent time. read more

Chuck E. Cheese - Gluten free pizza - Pizza Near Me - Burbank, California

we go to the one in Laurel Canyon and roscoe this was us WAY better, smaller but better. has slides and the AC is not broken read more

Chuck E Cheese, emerging from a second bankruptcy a few years ago, touted a recent 300M overhaul of all locations to make it a better experience "where families would want to come everyday, not just for a birthday." I took two of my kids a few weeks ago to see these "improvements." It was unbelievably awful--complete chaos from the staff and a really depleted atmosphere. There was a ton of customers, but no one seemed to know what was going on. No one to take your order, no one actually making your order after someone finally did take your order, no ice, no straws, no basics. No games the kids were even interested in playing. We ended up getting nothing but a tiny personal pizza (which took 40 minutes to actually come out) and a root beer (again, with no ice or straws because they ran out, it was warm root beer) then we left. I looked over at the salad bar and it was totally unsanitary; I also looked into the kitchen because I could not find a human being to ask why the tiny pizza I ordered had not come out after 30 minutes of waiting (in fact, I saw no pizzas or food at all come out) and the kitchen was completely empty...no staff of any kind. And yet, there were a ton of people there. Why? I have no idea, I guess the bar is just really low for anything in 2025 to be tolerable. Will never return. read more

Sure I loved Show Biz Pizza and the Rock-a-fire explosion more - but this is what we got. Gotta make the best of it in all situations. Sure I miss Linda a whole heck of a lot too... but Tiffany is what I got. And she knows how to make the hot dog spaghetti that I love so much. We come here for the games and the pizza and the Chuckmeister himself. We always get a picture with Chuck. Sure I want one with Mickey, but this is the mouse we get. The last time I was here I got a cool balloon that shouldn't pop this time. Thank you. read more

Chuck E. Cheese - Trying to smile but someone tooted - Pizza Near Me - Burbank, California

My daughter's birthday was a success!!! THANK YOU JESSE!!!! You were attentive, approachable, courteous and just awesome! You made my daughter's birthday great. Jesse checked in on us throughout our celebration. She did everything with a smile. I am thankful that we were assigned Jesse. The place was clean welcoming and ready to go when we first arrived. I really enjoyed the food. The pizza was good, the wings were good. I think I might order to Go from chuckee cheese for game day.... Wings were really good... thank you chuckee cheese for making my daughters day great!!!! Jesse deserves a raise!!! read more

Do not come here. Save your money and look into another location.Save your time and energy. The place was super chaotic and huge mess. Kids ran around, it smelled bad, and nothing looked organized. I ordered an XL pepperoni pizza and a medium combo pizza. The total was 60 dollars. Both pizzas were only slightly bigger than a regular plate. And tasted old . I placed my order at 4 p.m. The system said fifteen minutes. When I showed up, they told me it would be another thirty minutes. I got the food 45 minutes later. Definitely learned my lesson LOL. read more

I remember Chuck E. Cheese from when I was a kid. I was never that into the food or the animatronic band, and even then, I recognized a difference between the cute, bubbly Mickey Mouse and Chuck, the giant gray pizza rat. Now that I'm an adult, I have the tiniest bit of nostalgia for that janky band, which only exists in a few last locations across the country. I went back to Chuck E. Cheese a couple weeks ago for the first time since childhood, for a fifth birthday party for one of my older son's classmates. It was in a giant strip mall in Burbank, next to an abandoned Kmart. Parking was easy. This Chuck E. Cheese didn't look anything like I remembered, which is probably good, as it means this location has been renovated sometime in the last thirty years. It was a loud, colorful arcade with a large seating area in back, presided over by a dead-eyed, stationary Chuck. We were with our two boys, four and 21 months, and minus a bit of moodiness from our older child, they had a great time running around enjoying unlimited play from tap cards provided by the birthday boy's family. The toddler didn't even need the arcade machines to run. He was happy just looking at screens and rotating steering wheels, and was caught off guard when the little bus he was on started rocking. (He did love it, though, and stayed on for several rides.) Our four-year-old got into the Skee-Ball, though we let him count it as a win whenever he got the ball all the way up the lane and into the gutter, which might technically be zero points. He was less into the actual birthday party, refusing to sit at the table and eat his pizza. His baby brother, on the other hand, loved the pizza, and clapped his hands when a live Chuck E. Cheese came out for the birthday song. There were two parties going at once, and the entertainment was for both of them. There were like ten more empty tables, which makes me think this place can book a dozen parties at once. Nice hustle, pizza rat. I was pleasantly surprised by the cheese pizza, which was pretty tasty, maybe thanks to a liberal amount of garlic. I also enjoyed the Chuck E. Cheese appearance, since whoever was inside that costume seemed to find my toddler adorable, giving him what felt like a special amount of attention. We stayed for a couple of hours, then realized we'd been accumulating points on that play card, which we could redeem for garbage prizes I absolutely did not want in my house. I was so happy when my kid wanted to spend most of his points on lollipops. We got away with just one junky toy, and it isn't even a choking hazard. The lady at the counter tried to get us to keep the card for our next trip, but I returned it, since I'm not planning to spend a lot of time at Chuck E. Cheese. I'm sure we'd all be happy, though, to go back for another party. read more

I come to Chuck E. Cheese for my son but every now and then we get food this is the only place where I've waited over an hour for my food and it looked so bad. I'm almost 99% sure that they just forgot our order because like I said this is the longest I've ever waiting for one single pizza at a Chuck E. Cheese. The games and area for kids is nice and spacious too I'll give them two stars for that. read more

Chuck E. Cheese - The terrible looking pizza they gave me after waiting more than an hour - Pizza Near Me - Burbank, California

Amazing store! The staff are extremely nice and took time to talk with me. The food was delicious and came out quickly, the games were fun and in working conditions. And of course they had the main attraction the studio c alpha animatronic! It's such a nostalgic and cool Chuck E. Cheese's I 100% recommend visiting this location. read more

Chuck E. Cheese - Pizza Near Me - Burbank, California

Zero stars. Terrible service. Top to bottom every employee is trash. They turned all power off without warning so they can close, nobody was their to check the kids exiting so anyone can walk out with the kids but when you get there its like TSA to enter. Pure Garbage. read more

We started coming here during the summer during a fundraising event. We then found out they have a monthly membership so we subscribed as a way to do something fun during the summer heat and when it got dark early during the fall. This location seems to be understaffed during the weeknights so service can get slow. However, the staff are all very courteous and helpful. The games were great for kids, fun and in working conditions. read more

Short staffed and poorly ran . Long wait to get in , out , order , get anything needed . read more

Chuck E. Cheese - Pizza Near Me - Burbank, California

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This is an older Chuck E. Cheese and it's on the smaller side. It's prime location in the heart of Burbank's shopping district makes it a good reprieve for parents with antsy kids in tow. We came here for my kids' cousin's fourth birthday. Parking was ample in the old K-mart mall. The actual buildings in the mall looked tired and could have benefited from an exterior refresh and were a stark juxtaposition to the more modern shops and eateries across the street. The main play area was smaller than most and the party area followed the same profile. My kids all had fun and didn't mind or really notice the difference in size compared to OC Chuck E. Cheese's as they were more concerned about playing with their cousins and having a good time. The pizza, according to them, was good. I, personally, am not a fan, not just of this location, but all. It's good kids' pizza and we'll leave it at that... read more

Chuck E. Cheese - Chuck E and the birthday boy - Pizza Near Me - Burbank, California

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Came in to the Burbank location and Jonathan greeted us at the door. He flexed over to the counter and assisted with using my coupon on the app. After we were finished playing for 2 hours he helped us get the prizes. It was amazing the patience he had when put under pressure w customers at every station, however he handled this with grace and patience and treated us all well. The girl manager also assisted him w the input of the coupon. Thank you Johnathan for your patience and excellence. Will be coming back to the location read more

Chuck E. Cheese - Clean game area - Pizza Near Me - Burbank, California

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We celebrated 2 of my kids birthday last weekend. We had Daniel as our server, he was amazing. He went above and beyond for me and my party. He had a smile from the moment he introduced himself and had nice positive energy. We didn't feel rush like other occasions when we had parties or felt like the person didn't want to be there it was such a good atmosphere. The food was good, served hot and overall I'm grateful we had Daniel and he made our party feel welcomed. I hope he gets recognized for his amazing hospitality. read more

Renovations are nice and the new monthly plan is really reasonable at $7.99/month if you do the cheapest option. Just go a few times a year and you've basically made your money back. read more

I brought my brother here who has autism. He doesn't do too well with loud noises and a chaotic environment. This location is small and it's perfect during the weekday or in the morning, it's super quiet during those times. I love bringing him here! The person who helped us was Spencer, he was super sweet asking if we needed anything read more

Food was good. The kids had a lot of fun playing the games and dancing to "music". Service was a bit slow, but everyone was very helpful and communicative. David at the cashier was amazing and super patient with our annoying boys. Will come back and recommend solely because of David and everyone else working tonight. read more

Chuck E. Cheese - Chuck E. Was super nice and gave the kids a lot of time to greet him. - Pizza Near Me - Burbank, California

Let me tell you, I remember Chuck E. Cheese used to be the best place. Now with some new changes, it has really downgraded. They got rid of a lot of good games that actually were rewarding (tickets wise) and got rid of the playground apparatus thing and put a jumper they could make money off of. First of all, let me tell you how stingy this place is. They charge so much money for their new play cards, and are monetizing a jumper for the kids, almost $20 for some socks and a band that allow them to jump in the jumper, while we see other families that don't have the socks or the bands jumping in for free, meanwhile they allowed our family to be charged. They also got rid of one of the key factors that Chuck E Cheese had when I was a kid, which was the animatronics. The once well known stage that had them all speaking and everything is now replaced by screens, which aren't even playing really interesting things... just Kidzbop. During our whole stay here, for about 2 hours, I never once saw Charles Entertainment Cheese come out. I overheard a lot of kids looking forward to seeing him (even if us adults know it is just a mascot and costume, it meant a lot more to kids so it was sad.). I especially miss the dance that they used to make Chuck E. Do with kids, and throw out tickets.. but now I guess with their cards, there is no point. Let's talk about the service. It's not the greatest, but not the worst. The employees are doing their job... sort of. I saw only about 3 workers working when we came in, and they were slammed before they could stamp us and let us in at the gate. Additionally, for their new jumper, they are supposed to have an employee supervising it, but all they put was a small closed sign in which everyone ignored because they left the gate wide open. My family tried doing the right thing because we knew we had to pay for our kids to use the jumper, but I saw other families kids using it without having the band or socks. I only complain about this because of how much they charged us but don't use any enforcement and everyone else uses it freely. Also the salad bar sucked, wasn't clean, and wasn't refilled during our stay. Let's talk about the food. IT SUCKS, so much. Their pizza is mediocre, and they cut it into really thin slices to make it seem like it's a lot, but it isn't. They're super cheap, as we got an order of 10 wings, but they skimped out and gave use really small ones and counted it as 1 wing out of the 10. I compared it to the celery sticks, the wing is about as big as my pinky finger. Super cheap business that charges way too much for mid food. Also, I saw so many dirty tables and no one cleaned any of them for customers. Lastly, the games. All good games have been replaced with really bad, cheap payout games. I remember the payout for games, even the kiddy ones, gave at least 10 tickets. Now they're all really cheap games, with impossible goals, and even if you do well, each game averaged about 2-4 tickets as a reward. But the prizes cost a lot of tickets, which no kid could really achieve when receiving 2-4 tickets. I tried looking for a game that could have a nice payout, and the only game that I could find that had a nice payout was skii-ball, one of the OG games, which I usually got around 12 tickets per play, and I abused this game on a a 30 minute play card because it's the only good one. But most kids can barely get a high score on this game, so they'd only get about 4 tickets. Everything sucks. Remember the Big Bass wheel?? Remember how in the past it used to pay from 10-30 tickets? And how the bonuses were like 100, and the big one was like 1000? Yeah now the big one is like 100. All of these games give bad payout and their prize booth has prizes worth 3000 tickets.. and they're not even good prizes. They got rid of everything that was good about this place. My advice is that those looking for getting tickets to get a timer based amount of play on your card instead of the tickets, finding the best machine that they may have, and just play that. But for most kids, the points on the card is better since kids don't have the best understanding of time usage. I know this place is for kids, but this was miserable. This business used to be a good place, now it's really gone down and will most likely close down if they continue to be cheap skates, with mid service, ever worse food and small food portions, and bad games. This is the equivalent to the establishment being a cheerful, colorful, young place to a now depressing middle aged adult (but as a building/business.). Chuck E. Cheese business really fumbled, at least at this location. If anyone knows a way better one please let me know. My advice is to find a hopefully better location, or don't come at all. Go to Dave & Busters instead. read more

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I used my Groupon for $3 off my $19.99 for their flash deal and it hasn't expired yet but I was still forced to pay the additional charge read more

Chuck E. Cheese - Receipt - Pizza Near Me - Burbank, California

Food was fine and so was the venue. Packed and smelly like any Chuck E. Cheese. This one star review is because a prize my son (whose birthday party it was) got and opened up on the way home didn't work the moment he tried working it. Went back and told them and they told us nothing they could do and that we were out the 5k tickets and the $10 we spent on it. Never coming back. read more

The place use to be amazing! I use to come here quite often. The people were friendly, food was good. The place stood out. Even as a kid, I always loved coming here. I brought in my two nephews, the place was gross! Not sure if it was just because I'm older or what? But the table was sticky. The food we got was cold. The prices were high. Honestly, probably would have been better to go to dave and busters you know? read more

Alright I got the first party package which is 6 kids no host 2 hours of games. Not the worst price wise for the games and the extra tickets. Of course you gotta buy food. Which 4 lg pizzas coming to $100 and some change is ridiculous. The fries basket was about 15-20 fries look up the price it's disrespectful. $13 for the salad bar which is basically cottage cheese iceberg lettuce and moldy ranch dressing. the service, was terrible, I get it, a certain point you pay for what you get and it's Chuck E. Cheese not the best place when it comes to games and food. But wow these workers were just lazy, unmotivated, lacked enthusiasm and gave no energy. I believe my receipts said bri was working. I won't put all of the blame on her but someone that day told me the show would be in 5 minutes 4 separate times. It was infuriating, if it was going to take 20 minutes just tell me that so I'm not going back and forth with my guests and the staff. To further the miscommunication examples on the staffs part, my son did the ticket blaster. And about 10 minutes later another team member offered my partner the ticket blaster. For a second she thought about taking the offer but she explained we already had the experience and the team member was dumb founded. I recommend not getting any packages with a host. If I had paid for a host and got that energy with the worker I would have been even more upset. Lastly chuck gave nothing as well whoever was in the costume, no high fives, barely any hugs, no waves, no energy. Not worth it at all. If you are getting A party here just have everyone show up and get games and food as if you are a walk in. It's nearly always empty at this location anyway and now I see why. read more

I go to so many Chuck e cheese as this is my sons favorite place and let me tell you this location in Burbank is the BEST not cause of the location but because of a staff member named Terry Payton. My son is special with ADHD and he can be ALOT at at times and usually staff always gets frustrated having to deal with my son, but Terry goes above and beyond to try to help calm my son down with his kind actions and words where my son calms down, listens to him, and goes back to having fun! Terry is extremely attentive, cares about the kids safety and needs specially with the special ones who need just a little bit more patience and care then others. Thank you Terry for having patience with my son and always checking in on our table and providing assisting if needed. You are a great asset to chuck e cheese and world!! Thank you for caring!!! read more

The drama no one asked for lol. I took a few days to write this. My bf and I took his daughter there a few days ago. This other girl who's clearly older and bigger than her pushed her down the slide & our kid got stuck in the middle of the slide. My bf yelled out to her to not push another kid. In return she looked him in the eye and slid down with her SHOES On into our kid's back, pushing her again. Our kid was obviously hurt. The dad of the little B said he didn't see anything and carried on with his phone so my bf bumped into him. We got ratted on, my bf told the manager what happened: his kid pushed our kid twice. And the manager just tried to mediate- fair. It's your job. My bf had some choice words for him and we got kicked out. But that's not my issue. I get why you kicked US out- but why would you also let this other family who displayed HORRIBLE parenting stay there and get to play while their dog of a daughter isn't well trained. I started off understanding but then I got mad thinking about it over the last few days. I'm sure management would take issue with anyone whose kid (who btw was old enough to know better) hurt their own kid. Maybe next time you can excuse the "parents" whose child has no regard for others. read more

Very nostalgic and excellent customer service! The food is still iconic and tastes the same as when I was a kid! I especially appreciate the staff member, Sam, who was very kind and attentive to my family! Highly recommend! read more

Do you know I never set foot on any of Chuck E Cheese's locations? Not until I was invited to a kiddie party for my nephew. I was actually debating to go or not because I knew the party was mainly for kids but in support of my brother, I went. The experience wasn't actually too bad. Except for screaming and running kids all over the place, I actually had a good time reuniting with family members, entertaining guests, and socializing with friends. Who knew adults can also have a lot of fun here. We were served subs, pizza, and fries. Food was actually a lot better than I thought. Sure it wasn't gourmet but good enough to feed all the guests. We also had a birthday cake which was served by the mascot, Chuckie. read more

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I only gave a star to post this review because it was necessary otherwise I would give none. Service is terrible, workers have no personality and look like they hate the job.First impression was as good as the last one, walked in and waited in to empty line, 4 workers in the restaurant, one on consolation station and the other 3 sitting down on a corner table chatting and celebrating something. Their nonchalant demeanor was surprising as She seemed to be a manager, approached me slowly to stamp my hand and let me in. Waited another 15 minutes before I was attended at the register to spend over $100 and not get my points for purchase. That's sucks, the girl said points don't accumulate anymore so how would I be able to use my rewards? No reward at all. I let it past me and tried to enjoy the day. Machines only see give max 4 tickets. And need 1000 tickets to redeem for something. nothing like I remember as a child. Pizza got hard as a rock by the time my kids came to eat. It was a crunchy as a cracker. Salad bar just about empty. Chuck E. Cheese really lost its touch. read more

in regard to the food they didnt make announcements to pick up our food like they said they would and let others take it. The lady at the door was so rude. in general their customer service was terrible. this place is supposed to be kid friendly, but there was nothing friendly about it. Aware of my parent needing to be there, I tried to walk out to my dad, but insisted I couldnt leave even though he was on the otheside of the door they had a really bad ambiance they also have no respect for u or them self when i tried to walk out my parent was waiting at the door for me over food is greasy and they use left over pizza they have nothing good to eat and the vibe is a very bad vibe overall 1 star dont bring ur kids here read more

I love this place there is no ghetto people here never crowded a lot of parking everything is clean and all machines work which is amazing prices did go up .. but that's at all chucky cheese locations read more

Yo their deals are legit. The pizza is thin crust but for five freaking bucks it's super tasty. I feel bad they're going bankrupt. The wings were great too. I think they were probably frozen but I don't care for $5. The mozzie sticks not bad for $3 as well. TIP THEM! Bummer you can't tip on card though. read more

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I was very upset to see the Chuck E Cheese animatronic completely lifeless. His sounds were still running but he wasn't moving at all, just standing there with his eyes open, not moving. Not only was it creepy but it was also sad. Please restore this beautiful animatronic. It may be old technology but it still makes the experience. read more