I am writing this letter LIVID. I have had many issues with this location before, yet have continued to come back because i really do like your products. However, I have never in my LIFE received such poor service and professionalism EVER. Mcdonalds employees are more professional than the ones at this location. I placed an order at 11:16 am with seamless. I ordered 3 salads for myself and my coworkers, one of which is PREGNANT. I waited an hour and 10 minutes before i called wondering where my order was. I was told by Crystal the manager that it was with the driver and had left awhile ago and should be here momentarily, that the driver was probably driving cautiously as it was raining out - which it was NOT. I waited another 20 minutes. At this point it was an hour and a half. This time I was put on hold for 10 minutes while Crystal called the driver Malcolm (she thinks this is his name). She came back only to say she could not reach him, but could remake the salads and send them out, which makes NO sense seeing as how the driver was mysteriously missing. She also offered to send the salads tomorrow, but we do not work tomorrow, or credit the account - which was still not done yet. She also said not to worry, as the order would still come anyway. Well...I am writing this 43 minutes after our lunch hour has ended and 2 and a half hours after the initial order. Apparently our order just isn't coming and the "manager" crystal "doesnt know what to tell us because she just got on shift an hour or so ago". Did Malcolm go to GUAM to deliver these salads? I DO KNOW that I expect not only my credit card to be refunded ASAP, but free salads for all 3 of us. My poor pregnant coworker had to go get lunch else where on her own time, losing pay, and is so hungry and light headed. I hope you are not satisfied with the quality of service that is at this location. When it first opened and had the male manager/owner there constantly, the service was EXCELLENT. In the past year it has gotten so poor it is ridiculous. Staff and train your location properly, and expand if necessary. If you cannot do that maybe you should consider closing this location or seeking new management. read more