Gloria and Alesha turned what could have been a disappointing experience into a 5-star one! We stopped at CAVA in Cross County Mall. Normal ambiance - place was packed, normal chatter in the air from all the dining in and customers in line. It was 3 of us - my wife, my daughter, and myself--and unfortunately they were completely out of steak. Not only steak, but they were also out of SuperGreens! Those are two pretty important parts of my usual order, and what made it more disappointing was that we weren't made aware until we had already started building our bowls. But then Gloria and Alesha came to the rescue and completely turned the experience around. Normal ambiance- The place was packed, normal chatter in the air from all the dining in and customers in line. Gloria was smiling, attentive, patient, and genuinely kind throughout the process. That kind of attitude makes a huge difference, especially when a customer is already disappointed about missing some of their favorite ingredients. Then we got to the register where Alesha was working and were told we'd have to wait about two minutes for our Harissa Pita slices. While we waited, Alesha offered the three of us a cup so we could share a drink in the meantime. It may sound like a small gesture, but THAT is customer service! She didn't make it seem like a big deal, wasn't bothered at all, and handed us the cup with a smile. Customer service like that just doesn't seem to exist as often anymore, and when you experience it, it deserves to be recognized. Despite no steak, I still put together a great bowl: spinach, black lentils, harissa and fiery red hummus for my dips, harissa chicken (normally I do half chicken and half steak ), fiery broccoli, Persian cucumbers, feta cheese, Kalamata olives, a little corn, and garlic dressing on the side to go with those Harissa Pita slices. Being out of both steak and SuperGreens--and not finding out until we'd already started our orders--could have easily made this a much different review. Gloria and Alesha are the reason it isn't. Great customer service can absolutely change an experience, and these two proved it. Give them their flowers! 5 stars because of Gloria and Alesha. They earned them! read more

CAVA - Cava - Mediterranean Near Me - Yonkers, New York

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After visiting a location in NJ three months ago and seeing the line, I now understand the hype. During my visit to this location, there wasn't a huge line. I let the server behind counter know that it's my first time trying Cava and she explained the different bases and toppings. She was so nice. There aren't many vegetarian protein options besides lentils, falafel and a cauliflower medley. I chose lentils and falafel on my rice bowl. The bowl was delicious although the falafel could use a tad bit of salt. It was great seeing their fresh juice selections. The blueberry lavender drink is not very sweet and the flavor is earthy, fruity and aromatic just how I like it! The prices are very reasonable for entrees. read more

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First time trying. We don't have these in Vegas. Line was wrapped around the restaurant but moved pretty quickly. Built my order on the website so I could move through quickly. Employees were friendly and the food was good. I recommend. read more

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CAVA is newly opened at the Cross County Mall. They held a community event last week, through Eventbrite. You would have had to claim one ticket per diner ahead of the event. They had two serving times for lunch and dinner. We opted for dinner, which was between 5-8P. Parking was fine because there are huge lots nearby. I arrived ahead of my family but went inside since the line looked deceptively long. When I got to the door, one of the staff asked if I had my ticket. I said I did but I had to get it out of my phone. It was raining heavy and I was juggling my phone and my umbrella. The manager was very pushy and off-putting. He rushed up to me after the other employee asked for my ticket. I'm assuming they had a lot of people try to enter that did not have tickets. He was very excited and said he could get the ticket with my name. He was blocking the entrance. I gave him my name and asked to move inside so that I could get settled, as it was raining and I was getting very wet. He finally moved back and gave me space and before he could do whatever he was trying to do, I brought up my ticket and let him scan it. I mentioned that I was waiting for my family and we had 4 tickets altogether. He said I couldn't block the doorway. Not sure why. I asked if it was OK to sit at a table. He repeated that we can't block the doorway. I asked again if I could sit at a table and he finally said that was fine. He was giving extremely nervous energy and had a bit of a power trip, which I observed with how he handled other guests that arrived. My family arrived and parked right out front. I approached him and said they were coming in, and pointed out my two kids and husband. I told him again that I had the tickets but he ignored me, opened the door and asked them for tickets. I repeated myself and he scanned my phone. We walked to the line and for some reason, he stopped my husband and asked him for his ticket (I'm assuming because he doesn't look like us). I again said that he scanned the tickets (4 in total). He was weird. I don't like his energy and he should definitely curb it in this location. People in this area will not be willing to put up with that kind of treatment on a daily basis. It's funny because he was touting to so many people that they needed tickets, but one couple tried to enter, didn't have any tickets, and the he let the guy pretend to show him a ticket on his phone yet did not scan it, so he was definitely showing favoritism to some diners. That happened right before my family entered. I was standing next to them when it happened. We ordered, the food was good, and the rest of the staff was very nice. This manager, however, treated different people very differently. We were eating our meals right in front of the entrance so we saw his interaction with everyone that arrived. I think they could have saved a lot of confusion by having a sign outside of the entrance, explaining that it was a private event and that tickets were required. That would have prevented people form trying to enter. They had takeaway bags ready to give people that did not have tickets, and he picked and chose who to give those bags to, was very standoffish with some people, and a little nasty to others. He was ridiculing one woman who did not understand that it was a private event, who asked questions. He was not trying to be helpful. Instead, he held his hand up to his ear when she said that he wasn't listened to her. It was quite unnecessary. Another woman stopped by without tickets, and he gave her two bags of food and a cup for a beverage even though she was by herself. He seemed like he was on something. He was extremely high energy. He picked up the A-frame sign they had and placed it outside only to turn around and bring it back in. He was rushing people to ask for tickets. It was a lot. I liked the food but if that guy is there on a regular basis, I probably won't visit. I'd have to drive to get here and it's honestly not worth it to deal wtih someone like him. Despite it being a free event, they asked for donations to help with food insecurity which puts a damper on the way this particular manager was treating people that did not have tickets. read more

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CAVA continues to be my fast-casual go-to spot for the past decade after my first experience in DC. I was so delighted to see it open up in the city a few years after and have not gone back to a Chipotle, Dig Inn, or Sweet Green ever since. The ingredients are so incredibly fresh and the variety really has me coming back every time. I'm happy to spend a little bit more for the better flavour and quality of offerings. My friend had never had it, so I was excited to accompany him to this location which had been open for a few months. Even at 3PM on a random Saturday, the place was *busy* { as were most eateries, for some odd reason }. We waited in a long queue and there was a confluence of bad situations -- a staff switch out, the person in front of us ordering for another person on the phone, them running out of falafel and trying to make it right for the customer in front of us, and something wrong with the register...it was a whole mess that the 12 employees who were all young (early 20s) were unable to handle... I think they'll eventually get it together, operationally, but right now, it's suffering a lot of growing pains. We eventually decided to take it home to eat because the environment was just too chaotic, but thank god the food was still as good as it is in DC and New York. We'll come back in the near future and see if this CAVA location can get that extra star. Otherwise, come when it's not a big wait. read more

Been waiting for this place to open ever since I heard they were coming to Cross County. I came in last Sunday opening weekend and came early to beat the crowd. Place was nice a clean upon entry and no line. We both wanted steak so we chose to wait for a fresh batch since we both creating our own bowls. It was the first time my partner was trying Cava eating healthy is so important now a days. Staff were very respectable and I really enjoyed my bowl. read more

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Had the chicken and rice bowl. Everything was fresh, well prepared and nicely seasoned. The space was clean and service was efficient. Solid option for a quick lunch. Will definitely be back read more

The food was sub-par and this restaurant had no diabetic friendly options for drinks. All the drinks were sugar based except water from a fountain not even a bottle of water. I can't. I will not be back to this place unless they add more diabetic friendly options for drinks. I am not a bottle water fan but would gave drank it with my meal. I refused to drink water from a fountain like I am in a high school cafeteria. read more

I first posted about how bad this cava is but i came in on a monday and it was pretty good.

This CAVA opened up about a month ago or so at the Cross County Mall, and I was lucky enough to be a part of an exclusive community event for its grand opening. We arrived and parked right outside to meet up with a family member who already had our tickets. As we entered, a man who appeared to be security opened the door and asked for our tickets, to which our family member responded and had their phone scanned for them. Despite this, he stopped one of us and asked him for his ticket, even though said ticket was--of course--already scanned; this behavior was made even more odd by what appeared to be "selective security." He told potential entrants that they needed their tickets, but there was one couple in particular that tried to enter without them that he let pretend to show him a ticket--without scanning. Indeed, very odd, selective behavior--hopefully not a regular occurrence. Other than this experience, the food was great, and the staff otherwise very helpful. CAVA usually has a fantastic set of options to choose from for bowls and wraps, with great flavor, texture and relatively healthy caloric content for a fast casual restaurant. While that initial experience somewhat put a damper on things, I'd say it's definitely a good place to frequent if you need/want something quick that also tastes great and doesn't kill your macros, so long as staff interaction with patrons match it. read more

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Ordered the steak bowl and received cold steak and some pieces weren't fully cooked. It was my first time and this location and that was the main issue I had there. Any other location I've been too I never had this issue. Also the other ingredients didn't taste fresh it was a bit stale. Disappointed with this hopefully they hire the right people to fix these issues read more

I know they are new but they are very slow. They seem to have no order or someone in charge to keep things in order. As I watched the guy on the grill I wanted to scream " clean that grill" that chicken had pure black burnt from that grill. Who want chicken with all this burnt blackened pieces like charcoal. read more

CAVA - Burnt pieces of chicken - Mediterranean Near Me - Yonkers, New York

Food is okay. Place is unkept. Please do have someone wipe the table and mess on the floor read more

CAVA - Someone needs be clean the dining area. Please! - Mediterranean Near Me - Yonkers, New York

Every time I order from this restaurant my order is NEVER fully correct. The staff closes the restaurant before it's actually closed. Would not recommend this place. read more

I had a great experience at CAVA! The food was fresh, flavorful, and made exactly how I wanted it. There were plenty of healthy options to choose from, and all of the ingredients tasted high quality. The staff was friendly, patient, and kept the line moving efficiently despite it being busy. read more

the staff is so professional and the food is always fresh and just how I like it. Thank you Moises for your help at this location.

So happy they put a Cava in the area! It was crowded when I went but the line moved pretty fast.

The restaurant was clean and well-maintained, and my order was prepared quickly. I especially loved the variety of toppings and sauces that allowed me to customize my bowl. Everything tasted delicious, and the portions were generous. read more

Stopped by CAVA Yonkers and had a great experience! The food was fresh, flavorful, and made exactly how I wanted it. The ingredients tasted high quality, and every bite was delicious. read more

I had a disappointing experience at CAVA. The portions were much smaller than expected, and I felt like I wasn't getting the amount of food that I paid for. On top of that, the man who checked me out seemed rude and kept rolling his eyes while helping me, which made me feel uncomfortable and unwelcome. Good customer service and fair portions are important, and unfortunately this visit did not meet those expectations. read more

Horrible service! Skimpy food for a high price! Just left this Cava and no professionalism and no real direction. They're always well behind with their online orders and don't tell you if they sell out of something. I ordered the pita chips as a side dish. After they gave me my order 25 minutes past the pickup time, the server handed me the bag without the pita chips. When I asked about the missing pita chips the server said they didn't have any. When I asked for my money back, she said they can't do that for online orders. The servers were very nonchalant about the delay, missing food, and refund policy. The worst Cava I have ever visited. Will not be back at this or any other Cava. I'm done with this chain! read more

This is absolutely the worst cava location in the country. They always forget ingredients and always forget your sauces. So lazy and careless. If you ever decide too order on uber eats or doordash just be ready too not have your order that way you want it. Dont bother ordering or even going here!! read more

phenomenal service from the staff! Makes the trip worth the wild. Food and music selection was very chill. Will definitely look forward to coming back next week! special shout out to Ouja and Hailey read more

I bought a kids meal around 7:00 pm. I love the Bronx and my food arrived cold. also the drink was missing. so was the crumble feta and my garlic dressing. the pita bread was so hard I thought it was chips. read more

Great service and amazing food! It always turns out good and i go there almost everyday!

It was my first time there. The mint cumber drink was AMAZING! However, when I got home to eat. I took a bite food and felt something in my mouth, and it was a long (about 12 inches) straight black hair in my mouth. Needless to say, I was sick to my stomach. I will never go there again. read more

great services and really good food. store is always busy but crew members are always happy to assist.

My first time there and it was delicious. Literally I will now go at least twice a week. My my only complaint is why they use a teaspoon to put the ingredients in the bowl. I had to ask for extra everything. I can't wait to go back. lol read more