I feel bad for this Chipotle with such a low star rating! My family had a delightful time here. It was cleaner with fresher food than other Chipotles we had recently visited. Friendly employees, bathrooms were more than acceptable as far as cleanliness, and plenty of inviting seating. No complaints. Standard Chipotle menu. Always add guac. Very kid-friendly. read more

The only time I can pass judgment on a chain restaurant is when they kinda fail at everything. So here goes - I was in the car for 10 hours no food and wanted something a bit better than the king or the Golden Arches before I crash landed at home. I got in to retrieve an online order pick up which went smoothly enough but I was shocked at how GROSS the whole store was as I was waiting. The doors/windows all were painted up like kindergarten and finger paint but with grimy smudges of god knows what all over everything - the counters, tables, trash area had food and debris piled up. When I retrieved my food I saw zero napkins , asked for some and was given a good amount but went back to the utensils area to find no forks (or spoons or knives for that matter) and had to ask for that as well. I wanted to chill there after I had ordered take out since it was a long day in the car but after seeing the condition of the place I had no desire and just got back in the car. I know since Covid they have been skimping on portion sizes but man this was the saddest chicken bowl ya ever saw. Barely any rice I was so let down. Having never been to this location before (and really not to chipotle that often ever) I won't be rushing back sadly. read more

The changing of the chipotle ceo seemed like it has helped. We have returned and the portions sizes have improved. I always order on the app, it if I don't, I send my very large, built husband in to guarantee the largest portions possible. But I feel the service and quality at this chipotle has improved enough to warrant an update. I also appreciate that corporate reached out (I didn't see it until I came to update). read more

Chipotle Mexican Grill - Extra charge- don't waste a drop- you definitely paid for it - Fast Food Near Me - Southbury, Connecticut

Saturday 2PM service was fantastic. Respectable older gentleman starting the line and an outgoing younger lady at the cashier. Previously I have ordered in-person from here mid-week and I received really poor service-- the younger guy making my burrito cut me off to ask about what topping I wanted next everytime I spoke, like he was in a rush apparently. Then as he packed my paper bag he threw it on top of the counter like it was garbage. That's how I felt about the service that day-- garbage. It just made me want to walk out without paying tbh. I decided to hold off on writing a negative review because maybe it was an off day for that ignorant human being. But today was a really positive experience so I will write this review. (Take out) read more

If I have never been to a chipotle before I would have walked out. It was filthy. All the tables were dirty, the trash was overflowing. There were 5 people there you think someone would be cleaning it was not bust since it was after 8:00pm. I took some pictures but don't know who to post them. I think I figured it out. read more

I'd give it a zero if The app would let me. Disgusting! Walked in and the place was trashed. Garbage piled up. Gross. Definite violations here. Better clean it up before you get shut down. read more

I stopped going here a while ago. My son asked if we could try it again, so we gave it a shot. The same problems that made me stop going last time still exist. Filthy tables, trash cans full to the brim and overflowing, no napkins, skimpy on the chicken and the rice in my burrito. I mentioned that all the napkin holders were all empty to one of the staff but 20 minutes later when we left, they were still empty. This place is a complete disaster. read more

This location knows how to give proper portion sizing, good service, and of course the food is good If your in between two locations, would definitely come here read more

DISGUSTING. I came with my sister on 8/29 and we walked into a MESS. We should have just walked out but she really wanted a bowl. There were bugs dead on the side of the containers ... flies EVERYWHERE. We waited a long time for someone to come serve us. She ordered and we sat at a table that may have never been cleaned.. the floor was COVERED in squished food. There is no way this place won't be shut down by the health department. I've never seen somewhere that was that blatantly dirty. And as I predicted, she was throwing up an hour later .... Chipotle corporate, please step into this location and help them do better. I used to order on uber eats from here.... Never again ... read more

Thought I would give chipotle a try again. Well another mistake. How do you sell stale food. Had an entree that was ok. I love chips and queso so ordered that too. But it was a mistake I received a bag of stale chips. Is there no quality control. Or do the just not care read more

They could not give me anything close to what I ordered through the app I ordered a chicken burrito with rice instead I got a steak burrito with guacamole, lettuce pico and had to wait 10 minutes after the time that it was supposed to be done. read more

WASTE OF $14! First of all this dish barely has any rice or chicken. Its a bowl of tomatoes. Absolutely atrocious. Secondly they were out of chips (i prepaid on the app). They offer me a drink when i paid $4.70 for chips and queso. This dish was inedible. What an absolute waste if $$. Its already overpriced, and this bowl was DISGUSTING. I want mostly rice and chicken, not a bowl full of tomatoes. Even worst i wasted $4.70 on chips and queso.. THE APP SHOULD TELL YOU THAT ITEMS UNAVAILABLE!!! Thats what other apps do for places that don't rob you for your $$. I will be complaining to corporate to get my $15 back for this garbage. AVOID. read more

Chipotle Mexican Grill - Wheres the rice and chicken? This was DISGUSTING - Fast Food Near Me - Southbury, Connecticut

Dirty, half the food is mixed due to the workers just slinging it around. You ask for double chicken and half ends up on The counter

Value should be a thing...right? When you pay $12 for a burrito or bowl it should be full. Well....It isn't! If this were the first time I could likely overlook it and convince myself it was the one line cook working at the time. Unfortunately this continues to happen at this location. Please see the photo. Is this is $12 worth of food...well... then Bidenomics have done exactly what they are intended to do...drive us all into the poor house. Holy crap! I can't post a photo. That's a shame. Suffice it to say there is almost nothing in the bowl. This is the Southbury CT location at 100 N Main street. They're terrible. Ah...there we go. Now I can attach the pics. See what I'm saying??? read more

Chipotle Mexican Grill - Fast Food Near Me - Southbury, Connecticut

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Pathetic. So many hairs I picked out of this bowl with over cooked steak. This has been a reoccurring issue. Place is a gimmick, wish I could zero star. read more

Pretty bad. How hard can it be to A) get an order right (fajita veggies left off my burrito bowl, & chicken tasted "off" B) get a meal that doesn't appear to have been half eaten. Get it together, guys, or you won't last! ***This is the 3rd time my order was bad. read more

I love chipotle anytime I want a quick, yummy meal. I tried the new seasoned chicken they recently added to their menu and it was super flavorful! My go to is the burrito bowl loaded with brown rice, chicken, corn, cheese, mild salsa and guac of course! I have had good experiences so far at this new location in Southbury. I haven't had to wait long, the food is always fresh and hot, the service is quick and efficient and I always leave with exactly what I ordered! Love this addition to the plaza in Southbury and will defintely be back! read more

Chipotle Mexican Grill - Chicken burrito bowl with guac - Fast Food Near Me - Southbury, Connecticut

Ordered today after taking a break cuz it was getting bad and even though I haven't had it in a while, it still wasn't like it used to be. Gave me fatty meat and stale chips. Disappointed! read more

This is worst chipotle I've been to in years, every time I come they are always out of something and the last two times I come they either don't have chicken or steak, it's absurd that they can't keep up with such a slow traffic area, I've been to NY and other chipotle's and they always have all types of meat ready or just coming off the grill. I try to give them another chance but they just ruined it. I love chipotle and this store is makes it tough on the brand. Needs better management. read more

My experience at this establishment (if you could even say that) was quite frankly atrocious. At 5:30 on a friday they are out of chicken and steak. Then the employee has the audacity if I would like it to go. My money will be spent at Moe's from now on. read more

Young Smart Staff, Pleasant Polite and Kind. Very Helpful for a New Fan of Chipotle. So most to pick and so I recommend you study before getting in line. Brown Rice Bowl with Proteins Green Veggiez. read more

Total mess!! We've seen it all here. Showing up to closed with staff inside to out of major ingredients. Today we arrived to online orders only. "We're understaffed" was the story. Half the crew were just standing around talking. Is corporate listening at all? read more

I pulled into the chipotle parking lot at 9:33, the website and door both say they close at 10:00. I drove 20 minutes to get there just to be disappointed. Me and my girlfriend were going to order food and there were 3 more customers standing in the rain willing to order. Closing the store 30 minutes before stated is embarrassing for a business and shows terrible management. Hopefully whoever is in charge of this store feels like I do and can get this resolved. read more

Best Chipotle I've ever been to! Don't listen to the negative reviews on here. My food is always made fresh and the employees are always friendly. Restaurant has always been clean when I've eaten there, and the atmosphere is nice. read more

Food bowls are great but let it be known that Chipotle no longer give first responders a discount on their food purchases ! Outrageous ! 24/7/365 the ambulance stands at the ready to help the sick, the injured and the elderly ..... they expose themselves to viruses like Covid .... without hesitation to help the local community as well as surrounding communities..... now Chipotle doesn't acknowledge the Ambulance Crews and honor them with a discount ! Boycott Chipotle ... as they are not a member of the Community but only here for their own corporate profits ! read more

Please stop salting your chips and salsa so much, it's like the fourth time i've ordered here that the amount of salt was revolting. One order of chips and salsa here could single-handedly solve the world's iodine deficiency problem. You could preserve everything in that kitchen for an entire millennium with that amount of salt. read more

I ordered pickup for a steak burrito bowl. The steak was inedible but the rest of the bowl was ok. THe actual inside was really gross and dirty. It looked like the tables have never been cleaned- there was food all over the tables. read more

Not a single table was clean and the utensil section was disgusting. I walked in and immediately left.

Manager with purple ends on her hair was very condescending to her employees. There was an issue with an order and the other customers were very calm and understanding but the manager was stressing the poor cashier out! So unnecessary read more

Ordered here multiple times. Last week my husband's burrito was cold, and the chips weren't chewable. Never been to a chipotle this bad!

Chipotle in Southbury CT: stale chips at both visits. Rude staff and dirty fountain drink station. The teas looked like they had old sludge in the bottom and my drink tasted fermented. Went to use the bathroom, mind you they just opened for the day about 20 mins prior, the bathroom was trashed and someone had bamboo sprained the toilet and wall with fecal matter. I'm not expecting perfection just basic safe serve practices and cleanliness. read more

Why even bother ordering ahead on the app? Arrive to be told my order would be 15 min late because there was a big order. There is literally one person in line. I could have walked in, ordered and left 15 min faster then ordering ahead on the app. This place straight up terrible. Legit will never order from here again. read more

Went there today and was very disappointed. There was not a clean table to sit at. Garbage all over the counter where you get utensils and the cabinets underneath that were filthy. The cabinet where they put the to go orders has not been cleaned at all. So disappointing since it's such a nice area. It was a couple of hours after the lunch rush so there was no reason for it to look like that. Only one other customer in there at the time who was complaining about the same thing. It Needs management. read more

Honestly I'm baffled at the fact that this restaurant is even open. If I could give it a zero I would. First I went in on a Sunday around 7 to grab dinner for my family. First time trying this location despite the reviews I decided to give it a try. Worst idea ever! First it's run by kids who are clearly untrained. The cross contamination issue is health department needs to intervene level. Besides being out of everything because as one employee said "we missed the shipment" the customer service was horrific. But okay I'm trying to be optimistic it's a new place with young workers, they don't know how to properly wear a mask but then I check out and the person taking cash (dirty pandemic disgusting cash) is wearing gloves. He asks if I want chips with my child's meal and I say yes. So he takes these disgusting contaminated gloves sticks them in the whole container of chips and tries to put them in a bag. I call him out immediately! He stares at me and give me a dirty look and huffs and puff as he changes his gloves and puts them back in the already contaminated chips. I told him forget it I didn't want them and just to check me out. Oh and of course they had no bags that fit the food. He forgot my kids apple juice. But they didn't forget to charge me. No discount no apology just rude, disgusting customer service. I'm so disappointed that this place was this bad. And the whole "it's still new" excuse is played out and potentially making people and children Ill is unacceptable. Oh and food was cold and honestly we were so disgusted at what they did in my face God know what goes on in the making of the food when no one is looking. A complete waste of $30.00 read more

miserable quesadillas. they taste delicious but for 15 bucks I get two sad little quesadillas. other then the food is great but the tables are always dirty read more

my burrito was kids size, i ordered a normal size burrito and the one they gave me was smaller than my hand. get your moneys worth right

Very sweet workers, good service and good food! I was skeptical because of the reviews but they proved them wrong! The space was clean, and food was fresh. read more

It's as good as any other chipotle. Cleaner than some not as clean as others. My only question is how much money are they banking every week from claiming a change shortage and not giving coin change back to cash paying customers?! How do all the other merchants have coins but not chipotle? read more