My family and I are DONE with this McDonald's location. They have messed up our orders (minor things) in the past, but today takes the cake. Today, there were 3 meals in our order...two were incorrect and they completely forgot to put one in the bag altogether. The receipt reflects what we ordered, but not what we received. I attempted to call the McDonald's and speak to a manager multiple times. The staff refused to put the manager on the line and then stopped answering the phone. What's worse, the order they forgot was for me, a Type 1 Diabetic whose blood sugar was on the edge of low, so I had to scrounge up snacks around the house instead of eating a meal. Thanks for that! I will be disputing this charge with my credit card company, especially since I am being ignored by a manager. We paid for food and didn't receive it. Completely unacceptable and unprofessional. read more

There was no drive through but take a step into the 90s. Everything you would imagine for a McDonald's l. They have lots of stuff. Bathrooms were huge. read more

My tour group stopped here on the way to NY. Very interesting/unusual Mcdonalds, in that its in a shopping plaza, but not on a pad site, but in the actual out leigh of the plaza and without a drive through. Other than a Mcdonalds at a highway reststop I had never seen one before without a drive up. Been here a couple times with the tour groups and both times the food was done fast and people were friendly. No complaints. read more

McDonald's - Coffee & Tea Near Me - Southbury, Connecticut

People are always hard on McDonald's for every little thing like trash etc etc, people you need to realize if there is trash you know you are at a McDonald's. Food is always good and service is fine read more

McDonald's - We the people sign and some werid wall art - Coffee & Tea Near Me - Southbury, Connecticut

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Clean restaurant Nice staff Good food Bathroom is kinda nasty though Takes a little too long for food to come out read more

Foods is OK, My biggest gripe is they consistently YELL out your number even though everyone is standing RIGHT there. Even if you are a micro second grabbing your bag they YELL even louder. Very annoying even more so if your dining in (Wear ear plugs!!!) OH and I swear they cant count ask for 5 ketchup's they give you 3 EVERY time.. read more

I ordered a Mc delivery from McDonald's in Southbury. They forgot an order of fries. They forgot the ranch dressing. They didn't even put napkins and straws in the delivery. Worst McDonald's ever. read more

Located off the exit 15, in a strip mall, the McDonald's is clean, the bathrooms are messy, and the front is busy with travelers passing by. I wanted a large iced tea, unsweetened, and they gave me a medium cup to start, then a large after I asked, and the tea was out. They brought a new one out which was sweetened despite the unsweetened sign in it.. sigh. I've been at better served locations. read more

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I got off the highway to grab an ice coffee today, and they were nice enough to throw in coffee grounds absolutely free. read more

McDonald's - Iced coffee with coffee grounds - Coffee & Tea Near Me - Southbury, Connecticut

You know, I only go to McDonalds in situations of absolute necessity -- let alone think twice of writing a review for one, but this experience was top notch for what fast food is! We came right at 10:25, five minutes before they switched over to the lunch menu so we just waited. After placing our order to dine in, we got our food maybe ten mins after which was fine since they were switching from breakfast to lunch. One of the workers rolled our tray out in a cart and presented us with our food that was very nicely plated. Seriously, whoever was in charge of that really put in some effort. The lady then greeted us nicely and offered even more sauces than what we placed. I don't go to fast food often, but did not have the best memories of it when I did. This place definitely has quality at its highest priority! Even the food tasted as fresh as fast food gets, fries were crispy, etc. Overall, happy we stopped by! read more

The Food was good but there are 3-4 kids vaping in the corner and the place has a bunch of stuff up on the walls like a "we the people flag" but anyways yeah i got yelled at for looking around. read more

Nice clean McDonald's never seen one without a drive tru until today fast service friendly staff read more

McDonald's - Coffee & Tea Near Me - Southbury, Connecticut

Y'all seem to have a lot of complaints about this place, first off what mcdonalds do you walk into that's cleaner than your house? Please. I gotta say this Mcdonalds has the BEST fries, whoever is back there they like it crispy too thank you. read more

i been so drunk and faded in this mac donald's, and the service always been good and i have gotten an extra chicken nugget in my shii so this mac donald's are goated read more

The staff is friendly and are constantly trying to keep up with place. So it is usually clean

Should be able vote NO stars. Watched the cashier eat chicken nuggets with her open mouth in the food area; did not wait on me. Watched a hair netted employee stock dipping sauces with a gloved hand only to inform me they were on kiosk only. Both registers were just manned. Disgusting employees- so glad I left and spared my digestive tract. Watch the tape for 10.25.22 @ 2110 hours. I'm the guy in yellow leaving after receiving ZERO service from sanitation violation workforce. read more

extremely poor service! it's unnecessary to repeatedly tell your customers that you cannot understand what they're saying; there are so many other approaches to this problem so get an upgrade read more

Went in order #9 two cheeseburgers. Got to the car took a bite tasted rancid. Went back in waited for them to recook tried at the counter. Rancid again. Told the manger who couldn't care left didn't even go over to check the beef. Go somewhere else and quickly. read more

not bad, although they did mess up my order by putting cheese on it, friend i was picking up for is highly allergic to cheese. I'm sure it was a simple mistake, so id go again read more

The Pom frites were well salted. My female companion appreciated the ability to shove fistfuls into her gaping maw so good work Macdonald. Then sandwich was good, not great. My main issue was temperature, which was not quite as toasty as I'd want. Also the vibe felt "a little more like chipotle" and by that I mean prone to giving me norovirus and slipping in additional charges without me knowing. 3.6 round it to 4. read more

I have ate here twice now and the first time the AC was out. The second their was a new girl trying to figure out how to run the till and no one helping her. I then asked the manager for some picante sauce, I like it for the breakfast sandwiches, and every time I ask for it by name I get a double look like "what are talking about????" I say picante again and she says "you mean hot sauce?" Then grabs exactly what I wanted and hands it to me. It has picante written on the damn packet!! What should I have asked for? Between that and the total lack of understanding how the till works... witch is as easy as using a cell phone, I'm not going to be frequenting this location. read more

McDonald's - Picante sauce - Coffee & Tea Near Me - Southbury, Connecticut

I stopped in here on my way back home from a weekend in New England. I was a quick stop for a pit stop and a coffee but I would end up with a breakfast sandwich too. The sandwich and coffee I would rate a two on the fast food scale but I rate them a four based on decor/ambiance and restroom and dining room cleanliness. Net is three stars. It is not a stand alone place and therefore does not stand out in the shopping plaza. It's sandwiched (ha ha) between two storefronts like TJ Maxx. No big Golden Arches here. Follow the little signs. read more

McDonald's - Coffee & Tea Near Me - Southbury, Connecticut

Terrible experience. I am in no way impressed w being forced to use the kiosk to order. It took at least 3 times longer to order my food and then the kiosk wouldn't take my CC had to go back and forth w th employee who Dj sky used my card at the register and it worked there. Screw that. I'm all set for now now it's Denmos down the road where I can place my order w a person and pay at a register. Hate this experience and won't be coming back. read more

Drove to Southbury, CT tonight to try McDonalds new limited time only Lobster Roll. It's only offered from Southbury, CT and east up to Boston (so I'm told). We thought it was VERY overpriced for what we received. Even Stew Leonards offers cheaper lobster rolls. Lobster roll alone came to $8.50 with tax. As a meal about $11.30 with tax. Both are estimates. Lobster looked like it was literally dumped out of a bowl, and on to a roll. With a large piece of claw meat on the top of each roll. I understand they must have it prepackaged but at least maybe spread it out in the roll a little. The taste was pretty good, but it was a shame how poorly it looked and made it less appetizing. Would I buy it again? Not likely. read more

McDonald's - Two round bowls or containers of lobster was literally dumped on top of the roll. - Coffee & Tea Near Me - Southbury, Connecticut

Ew!! Is all I can say. We waited forever while one person was working in the front, while another worker was texting and flirting with someone in the back. Another worker came out of the back, we thought it was to clean up the mess at the soda station, because it was completely gross, but it was to fill her cup with some coke and then walk back into the back. If you ignore the really bad condition of the restaurant the food was a good temperature and tasted like McDonald's food. read more

McDonald's - Pretending to work hard, while we wait for the one hard working worker in the front. - Coffee & Tea Near Me - Southbury, Connecticut

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Just purchased an Oreo McFlurry. I could see she was struggling with machine malfunction, but she went ahead and served me a half melted one. It was more like melted milkshake rather than soft serving ice cream. Disappointing. read more

If I could leave a half star, I would.. you can order via Kiosk, up at the front, problem is processing the orders and congestion of people waiting over 10 minutes for food. Our food sat there over 15 minutes, was waiting for an ice coffee... never showed up, when we asked where the rest of our meal was, I'm assuming the manager or assistant manager said she's been calling our number multiple times, despite the fact I was standing there along with my husband. When asked about the ice coffee, response was, I don't know, somebody probably took it. read more

Despite what their website says they are not open 24 hours. They close at possibly 10pm. If I go there during normal hours it's an adequate McDonalds. read more

They got the coffee right. Stoped for a break couldn't get a salad do to lettuce recall . Just had an iced coffee the got it right so the get 3 stars . read more

They have a nice bathroom? (Seriously, I only came in here to use their bathroom on the drive from Boston to NY). When we came in, one of the employees was celebrating his birthday with his friends that came and brought him cake. They offered us some cake, so I guess that was nice. But I guess that's how relaxed this McDonald's is, they let their employees have their cake and eat it too. Literally. read more

I went to lunch here on Thursday, 3/7/13, for my quarter pounder and french fry fix. The restaurant was clean, I had fast and friendly service and my food was hot. What more can you say, It's McDonalds. read more

No drive through but its McDonalds so the food only takes a few mins anyways as for quality well its mcdonalds so I'd say its pretty darn good read more

It's not very often that I review fast food, but I think this McDonalds deserves a good review. It is the only McDonalds that I've ever seen that deserves a 4 star rating. I won't get too much into the food because you know what to expect, but what I can say is that it seems like this one provides better portions and fresher food than most. The service is good for fast food standards, I still have yet to get a wrong order in the 7 years that I have lived in the area.... which is exceptional since at most other Mcdonalds getting your order wrong is a once every three time occasion. My biggest complaint is that the setup of the interior is kind of "clustered" almost like a maze. It's not wide opened or large enough. So there you have it people, the only 4 star McDonalds I've ever been to. read more

The food is slightly fresher than your typical McDonalds, which was nice, and the dining room was exceptional for a fast food place. read more

McDonald's - Coffee & Tea Near Me - Southbury, Connecticut

Workers here are so friendly. You just feel welcomed once you walk into the place! I couldn't recommend them enough. The food is fresh. The prices are great! Everyone is so friendly. One of the few places I actually enjoy eating at in the town of southbury! Such a great community. If I ever move away I will forever miss this place. read more

The food is the food, but the loud mouth "manager" barking orders to her staff and calling them lazy and stupid is unnecessary. My 5 year old son is asking questions about the loud boss lady as she yells at customers to use the kiosk. There is no one in line, yet they force the kiosk on you which takes twice as long. This lady has to go! read more

coffee had funny taste and was lukewarm as well as breakfast sandwich. They messed up my husband's breakfast order which was simple, they did replace it with correct sandwich. Tossed my coffee. read more

Great food, pleasant staff, clean tables, floors, bathroom. My only complaint is how hard it was to find the restaurant. There was a sign on the interstate indicating a McDs off the exit, and there was a directional sign at the end of the ramp. I saw no additional signage. I eventually pulled over in someone's driveway and opened Yelp, which I used for directions. Turns out, the restaurant is a storefront in a shopping center. read more

If you don't like/cant eat dairy, do NOT eat here. They will NOT "Hold the cheese". (Even if you say "sostener el queso", because practically no one speaks English!!! ) Consistently any "special" request I make is screwed up I also note that they regularly mark orders as "ready" on the wait-list, even when they haven't finished putting it together, to falsify "ticket completion times". UPDATE: These 'clowns' now have RANDOM HOURS. Everywhere on the internet it says this location is open 24 hours a day, but it really means they close at 8pm on Sundays (Really???) and 9:45 on Thursdays, or whenever the lazy night manager feels like. They tape a piece of paper to the locked doors with a childishly scrawled "StOrE ClOsEd". read more

This is probably the worst McDonald's I have ever been to in my entire life! We arrived at approximately 8 PM with four people. We were driving through the drive-through with two hungry gymnasts and two tired adults! We ordered two burgers and a big breakfast and they made us wait to the side, along with 3 other vehicles, to wait for our food. They then said they didn't have eggs for the big breakfast so we asked if we could get an extra hash brown and they said they couldn't do that. After all that we ended up getting an egg in the big breakfast anyway! After almost 15 minutes of waiting for the food we finally got our food and no napkins not forks or spoons or butter for the hot cakes! Horrible McDonald's. Highly DO NOT RECOMMEND! read more