1/29/2020 - I went in today after a long time and nothing changed, it actually got worse. Workers were fighting at the counter in front of customers. She just pushed my plate across the table and doesnt even look at me, cuz they were busy fighting read more

Look. It's Chipotle. My expectations aren't high to begin with, I just want to leave with the food that I ordered. With that said the staff is hit or miss. There's one lovely woman there (I'm assuming the manager) who swiftly rushes to take care of errors. On the other hand there are some staff members who barely have a pulse. The food is FINE. I've had instances where the food is cold or extremely salty, but again-- it's Chipotle. I am not eating at a fine Mexican restaurant. I am paying no more than $10 for food that is (kinda, sorta) healthy-ish and filling. This location routinely has lines out the door so that's saying something. All in all...it's Chipotle. It's a standard three stars. If you're really lucky you might visit on a day when it's a solid five stars..but those days are so rare. read more

Pathetic & unresponsive! They sent the wrong order and would not respond; someone would answer the call, then literally put the phone down to never address you or the matter at hand! The manager/owner should be appalled! They're an embarrassment to the Chipoltle brand. read more

Very inconsistent quality here. Sometimes rice is too salty, sometimes meats are too dry. We've also had guacamole that looked too brown. For the last two years we have been coming to this location less and less. Today is probably one of the more disappointing experiences. After picking up our order and getting home, two bites into our food we realize that the rice had been undercooked. Undercooked rice can be a cause of food poisoning as it can contain spores of Bacillus Cereus. Please make sure your employees are more diligent with food control quality. read more

1. Workers are unprofessional, They don't have proper customers service skills. 2. They don't focus on customers while serving, always serve the wrong thing. 3. Quality of the food is doubtful. A employee was cleaning right next to the food with a wet sponge. 4. Cashier doesn't have a the right attitude he will disturb you multiple times asking you what you are getting while you are building your meal at the serving station. It will be worth the money if throw it in a trash can that is out there than going in there for food. read more

Quick line, nice employees, and they serve you LARGE PORTIONS. Chicken al pastor was insanely good. Rare W for chipotle

Noses out of their masks, dirty gloves, dirty counters, ripped and dripping burritos. The manager is on his phone and his hands are dirty.

This should be "slow food", not fast food. The most inefficient and unprofessional Chitpole I've ever been. The staff there all looked miserable. They all seem to hate each other. One of the ladies was messing up every single order which was causing significant delay of the line (I wonder if she was doing in internationally coz it's difficult to believe that someone could be that bad). They should really send her to a different station. I was excited about the queso but it wasn't even liquid-y like the other places. Really poor customer experience and definitely won't return again. read more

Worst experience, waited for 20 minutes for my mobile order to find out it was taken by someone. The food prep worker makes me go to the cashier to get the meal instead of just making it, had to wait another 10 minutes for him to print my order out and then had to wait in line behind another 15 people to wait for my order which was supposed to be ready at 5:20.. it's now 6:10. Didn't offer anything for the inconvenience. read more

This Chipotle was terrible. The worst I have seen. I walk in and the line was pretty long. Now, I understand that they want to be swift and move the line along, but they are sacrificing quality. The workers had a bad attitude, and rushy. They looked like they did not want to work there. There was no white rice, or chips. Like seriously? The guy behind the counter rushing me by telling me that he's assuming the order is finished because I keep stopping. In reality, I was making sure that he was doing it right because I didn't want him to screw up the orders. The food quality was kind of bad. Very little flavor, and the steak was a bit dry and tough. My girlfriend asked me why there was cilantro in the guacamole and apparently guacamole doesn't have cilantro. The whole place had a bad vibe and I would not go back again. read more

Popped in with my wife for a quick meal to go at 8.30pm. She got a bowl, I got a burrito. The steak looked like it had been sitting in its bin for half a day so went with a dry and burnt chicken instead. Portions were pitiful compared to other Chipotle locations on the west coast and down south. Despite that the man behind the counter still struggled to wrap my burrito, spilling some of its contents out onto a countertop and then pushing them back inside with a knife. Peering over the kitchen looked in disrepair, food spills and stains all over the floor. I was a little surprised, not what I expected from a Chipotle in this zip code. read more

ordered a burrito with just chicken and steak online 40 minutes later the workers were very rude and did not make my food worst resturant expericne ever do not recomend read more

don't go to this location. i got my usual bowl. i remember having one bite that was particularly sour. didn't think anything of it until i got really sick a few hours later. never thought i'd get food poisoning from chipotle but here i am. gross. read more

Ordered a chicken bowl that was 80-90% rice with a tiny amount of beans and pico mixed in. There were 7 or 8 chunks of chicken in the entire bowl. Bowl was decently heavy but it was 90% just rice. if I wanted a bowl of white rice I would just go to a Chinese takeout place. pretty sure they should worry less about over portioning chicken than losing their customer base for good... read more

Worst service! I wish I could give them ZERO stars! They are out of food most of the times. I experienced this several times. Employees will serve whatever is leftover with limited ingredients with the attitude like they are doing a favor to you. Do not go to this place! I would never recommend this place to anyone. read more

Chipotle Mexican Grill - Chipotle, Riverside CT - Mexican Near Me - Riverside, Connecticut

How hard is it to cook rice? Every time I come here it's a dice roll on whether or not it's like eating pebbles. Everything is fine except that they literally don't cook the rice all the way through. If you get a bowl that's undercooked rice (I.e. hard rice) you should not eat it! Undercooked rice contains bacteria (bacillus cereus) that causes food poisoning. Chipotle please read this and get your act together. read more

The food at other locations is great but we've been finding improperly cooked ingredients, hair, and large chunks of unripe avocado in our meals the last three visits. There hasn't been any response from Management so I'm guessing this location is just falling apart. read more

Staff was friendly, but very small portions. I can never eat a whole bowl myself and was still hungry. One small scoop of rice does not work. I've been to almost every chipotle in the area and this has never happened read more

Was craving Chipotle but was very worried to try it out because of the reviews, food turned out fine. Line was out the door but went by quickly. read more

Found a hair in my rice bowl and the food is always cold. Why can't the cheese be melted or warm!??

Terrible customer service. Went last night and at 8:30pm, there is an announcement that there is no more rice. No rice at chipotle?! Smh. Mind you, they close at 10pm. Not sure what their policy is with replenishing food items that run out but with 1.5 hours left of business, that seemed unreasonable. Even more annoying was the unprofessionalism of the employees. Celebrating in front of customers that there was no more rice seemed confusing. Cursing behind the register and laughing when customers decided to leave because there was no more rice. I was appalled by the behavior honestly. I've been to this Chipotle many times over the course of a few years now and last night was the worst I've seen it. They need to hire individuals who are respectful and actually want to work. read more

Absolute worst and slowest service ever! Took us 40 minutes in line to order a bowl and quesadilla. Only 2 people were working the food assembly line and fulfilling online orders in between every person physically in the store. I was also extremely upset at the lack of covid precautions. At least 15 people in line all on top of each other. This location needs way better improvement! Do not recommend going here - go to ANY other chipotle. Additionally we were charged for extra sofrito? I got a normal Barbacoa bowl... again- don't go here. AND THEY DIDNT CUT THW QUESADILLA... is that the new normal?? It's a huge tortilla with cheese that's literally unmanageable to eat easily. Total clusterfuck of a Chipotle. read more

Needing a quick take away meal to take back to work, tried Chipotle which was located near the office. It is nothing fancy but I like Mexican style food and this was both filling and tasty. Being my first visit and not knowing the food it was a bit of a rush deciding what to add to the plate, but it turned out all good and would recommend. read more

This was the worst Chipotle I have ever been to. It was not clean and there was a roach that crawled right next to my head. It went behind their soda machine that had mislabeled drink choices. Food wasn't half bad but not really hungry after seeing all of that. read more

The worst Chipotle I have ever been to. Terrible customer service, terrible looking lettuce, EXTREMELY stingy with all of the ingredients, dirty tables, and to top it off...the water literally tastes like mold. read more

If I had to give this location a movie title it would be called nightmare on East Putnam ave- because not only is this location a nightmare to deal with but the people who work there (much like the actors in the film) are just tragic. My friends and I placed an order on Grubhub and our driver was sitting there for about 30 minutes. At first they told him it was coming but then after 30 minutes they told him they never got the order. We then called chipotle and they picked up the phone and hung up. We then called again and began explaining what happened and the associate just hung up on us. The grubhub driver then went inside chipotle when we were on the phone with him and talked to the manager who halfway through the conversation she just walked away... who just walks away mid conversation. He then started talking to someone next to him and it turned out to be another driver who had been waiting for an HOUR AND A HALF. I eat a lot of take out and at a lot of restaurants as well as I am a manager in the hospitality industry and would be fired if I ever just walked away from a transaction let alone hung up on two separate phone calls with out trying to resolve the issue. Shame. read more

To say this is the absolute worst CMG establishment would be an understatement. It has been over 4 years and the employees are still as clueless as day one. All the employees are constantly bickering, super slow service, POOR POOR POOR manners and etiquette. I don't trust the employees prepping let alone cooking the food. I love Chipotle but this town deserves a better run restaurant. read more

I have never had such a disappointing experience. I understand how things can happen and orders get messed up. The staff at this restaurant was just rude disrespectful and incompetent never again. After an hour they tell they don't have my order. Ridiculous read more

You know that feeling when you're dead tired and you have an even more tired kid who just finished intense sport practice, and all he wants is his weekly Chipotle burrito. I thought my husband put in the online order. He did not.... And my kid, who is awesome, stood with me in line, with no complaints for 20 minutes because he loves his Chipotle burritos (with extra chicken!!). The kitchen and production line looked fully staffed and were working very hard. They were in constant motion. The workers looked exhausted but kept making burritos and bowls. While waiting in the serpentine line, I spoke with moms trying to get dinner for their families, a ton of hungry teenagers, a cute couple on a date.... They all got fed. A big thank you to the staff for your hard work. See you next week! read more

Worst chipotle ever. This is the guacamole on my tacos. This is truly disgusting and no one should ever be serving this at any restaurant. read more

Chipotle Mexican Grill - steak tacos with guacamole - Mexican Near Me - Riverside, Connecticut

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Witnessed a health violation two days ago. Very unsanitary restaurant. Worker with tons of sweat dripping off his nose going directly into the rice he was cooking. Called the restaurant to bring to their attention. Manager Jose did not care and suggested its due to new employees and that it is a training issue. Very concerning response given general hygiene is a basic standard. I will be going back later for a refund and the Greenwich health department has been notified of the violation. read more

a sat. night at 6pm... i ordered online, a sale bowl with light rice, carnitas, cheese, xtra sour cream. order was said to be ready by 6:20pm. I arrive at 6:25pm. the store is EMPTY, and there are 6 workers working. I receive my bag of food by 6:30 (10 min late, but whatever, I get it). I finally get home, excited to eat. I open the container and there is only lettuce, maybe half a handful of rice, and 1/4 handful of meat. NO cheese, NO sour cream. also, no urensils and no napkins. WTF!!! I spoke with a few friends about my frustration and they said this chipotle specifically messes up their online order every. single. time. ...1 star. super annoyed and when I tried to get my money back through the franchise they only offered me a "buy one get one free" on my next order. you really think I'm coming here again? nah. moes or salsa fresca all day. read more

Chipotle Mexican Grill - Mexican Near Me - Riverside, Connecticut

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This might be the worst run Chipotle I've ever set foot in. Took over an hour to get through the line tonight. I may be the biggest idiot alive for even waiting. Go to literally any other food establishment in the plaza. I had to make a Yelp account just to post this. read more

My boyfriend and I ordered two burritos through the Chipotle website for pickup at the Riverside, CT location. Upon arrival for pickup, the order was not available. Cashier was unable to find the order in the pickup queue. After my boyfriend showed the cashier the confirmation email from Chipotle of the two burritos, the cashier then answered the phone and walked away, no longer helping us. We then left the store. Never have I experienced such disrespect - especially after a food order has already been paid for in FULL. Will not be ordering from this location ever again. read more

Ordered two burritos (1 chicken 1 steak) and thought they messed up my order due to the lack of meat in both burritos. my thoughts after the first 3 bites was that this must be veggie burrito as 75% of the flippin burritos was rice/veggies. the problem was so severe that i couldn't even finish the two burritos so now i type this review with a pit in my stomach. shame on you chipotle for you have sinned. read more

I'd give this 0 stars if I could. I was there on a Friday night stopped in because I thought it would be better than eating at a rest stop. Wish I had eaten at the rest stop!! The lettuce was old and not chopped the food looked like it had been sitting. The place was dirty no clean tables the floor had stuff all over it. The bathrooms were disgusting. I wish I had read reviews before going here. I will not be returning. With this many terrible reviews how in the world has nothing changed?? read more

Rating it 1 because I can't give it 0. This restaurant has the absolute worst, most incompetent, terrible, awful, abysmal, set of employees I've ever witnessed in my whole life. if I was in charge here, I'd be working open to close, cashing out, cooking, and building bowls and crap by myself thanks to the gross and utter stupidity of this set of workers. I have never, and I mean never gotten what I ordered, fresh, as a whole, at this restaurant. I am one bad order away from going in there and chewing the donkey out of whichever employee talks to me first. At this point, I am convinced they do this on purpose. If I could get a hold of them by phone, I would've absolutely annihilated them by now. I work a job where I don't get to eat at work, making my dinner my only meal of the day, and chipotle is some of my favorite food. So it's an absolute smack in the face to walk away each time more and more upset by this group of complete and utter losers. READ, ITS NOT THAT HARD. read more

Tonight I decided to stop by to order to go 6 quesadillas, 1 was chicken and the other 5 were carnitas. To start I had to repeat the order around 3 times. The store was understaffed and the employees seemed to be in something else... they did not mark the chicken quesadilla as such, as they normally do.. anyway not a big deal. When I got home (I live about 20 minutes from this store) I realized that they only gave me 5 quesadillas but they charged me for the 6. I then called to the store to simply get the credit on my card for the missing item... the manager told me to go back to the store because she was not able to provide me with the credit if I am not there.. (for my own security..) I celebrate their food but their service in this store is noticeably poor... read more

So very unprofessional, me and my husband sat there waiting for ten minutes straight to be helped no one else was being helped. Instead continued to do the Togo orders that were there. Looked us up and down still no help. So we walk out, we go back to look and everyone's been helped. So what was the reason why she couldn't help us? We have masks on? We sat waiting. Wth. Find better customer service employees. This is important today. Coming from a manger to a manager I'd be embarrassed of my location. We serve who is in front of us first. Like come on. read more

Gross. I love chipotle but this one is dirty, staff is not friendly and they are always out of chips. Pans haven't been washed... ever! There is old food laying in the bins. The salad was warped and rotten. I'm not sure how this place hasn't been shut down by the health department. They've ruined my love for chipotle. read more