Take a really good look at the photo attached below this is what you can expect when you order food from Chipotle on Chocolate Ave. in Hershey, Pa. Since I ordered this online, I can't speak for the service or ambiance however anyone with one bad eye can see what they deliver. It was supposed to be a Sofritas bowl. Chipotle, shame on you for this one. read more

Chipotle Mexican Grill - I ordered a sofritas bowl from Chipotle on Chocolate Ave and this is what arrived at my doorstep. - Mexican Near Me - Hershey, Pennsylvania

Well - I said I wouldn't come back to this specific location bc of previous experience. But I said hey - I really want Chipotle and I am in Hershey give them another chance. Right off the bat - cleaner - and food looked recently cook. BUT fckn Audrey! LOL - that girl hates life and her job. Was not friendly. Answers were short - it was almost to the point I said to her 'who pissed in your wheaties this morning'. Not once made eye contact First time EVER went to a Chipotle and my bowl of food did not touch the inside of the lid. Very skimpy for $18 And why tf did they put all that oregano all over the veggies. SMH - that doesn't taste good go back to Chipotles recipe bc that ain't it. It's cool - I definitely won't be back to this location. Save your money and energy bc customers service there ain't it. It will piss you off. read more

I walked into this establishment hungry and ready for the positive and yummy chipotle experience that I always get and strive for. But quickly I became so wrong. This establishment is the opposite of the chipotle way no ingredients (no corn, no cheese, no steak, no chips, no lettuce, no queso, no ice and more) I accept high and stocked up quality ingredients and sadly was mistaken. After this I headed to grab a refreshing drink after a long day and there was no ice in site. After this I went into the bathroom and the smell of chemicals was unbearable. I was so exhausted and ready to eat my meal when I was met with a whole avocado as so called guacamole. I have been a loyal costumer to chipotle for years throughout the us and respect them as a corporation and just want what is best for the industry. So overall I hope this location can get the help it needs. read more

This is the cleanest, nicest Chipotle I have ever been to! I don't know why they have so few stars, the ingredients were fresh, the staff was kind and accommodating, everything was clean! The rice was the most delicious, so flavorful and fresh! You definitely want to come to this location! read more

Located within the main section of Hershey, the parking lot is tough to get in and get out. The store is maintained well, and the food is fresh here. The staff is friendly and helpful. read more

I had an excellent experience in the store ordering my food. We ordered two bowls the young men Behind the counter were very nice and polite. The food portions were very acceptable. Especially the proteins. My only complaint is. Is anyone measuring the amount of sodium being added to the food. This could be such a delicious meal if we could just get less salt.way way too salty. read more

I do love some Chipotle on occasion. They were so much better when they first came out & served organic food. It has been downhill ever since to original owner sold out. That being said, every time I come to the Hershey Chipotle I question my judgment. Today, there was a sign on the door that said, "Sorry, we are out of white rice." then handwritten "and forks." How does a restaurant run out of forks when that is how your customers eat your food? If I were a manager or franchise owner, I would make a trip to the nearest club store to buy a case of forks using petty cash. White rice? No big deal because they had brown rice & they taste the same to me. But it must make a difference to others because they left after reading the sign. Back to my food. I ordered a burrito (how was I going to eat a bowl or salad with a spoon). Looked over the proteins to find the freshest one that wasn't dried out from sitting on the line. I chose the shredded pork and all the toppings. It was delicious. My issue was the way it was served to me. A delicious, overstuffed, juicy burrito wrapped in one piece of foil was given to me. No tray, basket, or bowl. Shouldn't be a problem but the foil isn't big enough to keep the burrito together so it's falling apart as I eat it while holding it. What a mess. I'm glad that I was sitting at a table outside the restaurant. Cleanliness: they must have been hit with a rush before the hockey game because the soda and condiment area was wiped out and a mess. People are slobs. There were a few forks in the utensil area but since I ordered a burrito, I didn't think I would need it. The tables were clean. The lady's room was a mess & had a broken paper towel dispenser. On the way to the bathrooms, there is a bulletin board with their inspection report. Everything was in compliance except the temperatures of the hot & cold food. But everyone is aware of that because it was on the news due to company-wide issues. The staff were courteous but looked like they were beaten up and fighting a losing battle trying to smile through the comments about the forks and rice. My recommendation would be to get your food to go if you can. Focus on the good food but have access to your own forks. I will give them another chance since the food is so good. read more

I love Chipotle. It is my go-to for a scrumptious and reliable meal. Never in my days have I been to a Chipotle so pathetic. I ordered a quesadilla just for the employee to come back and tell me he forgot they are out of cheese. Then, as I was ordering, they happened to not just be out of cheese, but they were out of steak, corn, lettuce, queso, chips, and ice. I was so disappointed. It was a horrible representation of Chipotle's usual politeness and service. Not to mention, the restaurant was a mess: straws all over the place, melted ice on the soda machine, and overflowing trash cans. I understand that it was near closing and they had run out of food, but this was diabolical. The service, the lack of toppings, and the overall service from the employees was very disappointing. Thank you for your time in reading this review. I do not come from a place of hatred, just telling my honest emotions and experience there. read more

Ambiance: 3/5. Typical chipotle. Service: 1/5. Small scoops, it's like begging for more than half a scoop of rice and beans. They almost never have steak or fajitas. Food: 1/5. My beef was salty and tasted stale. The salsa was the worst chipotle salsa ever. Overall: 1/5. Worst chipotle I've been to. You're lucky if they even have your desired topping, even more lucky if its fresh/tasty, and even more lucky if they give you more than a half a scoop. SAD! read more

Chipotle Mexican Grill - Steak bowl. - Mexican Near Me - Hershey, Pennsylvania

Genuinely the worst Chipotle experience and employees i've ever dealt with. They were so skimpy with the ingredients i was still hungry after eating the whole bowl. Legit 1/2 scoop of everything. Even with all the ingredients the bowl was still less than halfway filled. The chicken made my stomach hurt and the juice tasted like an orange peel too. Do NOT buy the queso either it crusted into a weird white mass just invading the bowl. This chipotle felt like a school cafeteria. It's felt hostile like i was about to get my phone taken. read more

I went with my family when it was not busy, after dinner rush and was disgusted by how much neglect the employees and Manager had in this place. During my visit, I noticed the following issues: 1. Food preparation counters were visibly dirty and not being cleaned between uses. 2. Trash bins were overflowing, with waste spilling onto the floor in areas accessible to both employees and customers. 3. Employees appeared unconcerned about maintaining cleanliness and were standing around rather than addressing these issues. Additionally: * Employees were not wearing gloves or practicing proper hygiene when handling food. * The restrooms were unsanitary, lacked soap, or had other issues compromising hygiene. * A strong odor of spoiled food or trash was present in the establishment. I believe these conditions pose a serious risk to public health and safety. I did not see 1 person out of the 7 or 8 that were there to clean anything up. They were all just standing around laughing and talking. I will be contacting the PA department of health to investigate this facility. read more

Chipotle Mexican Grill - Disgusting counter that was there who knows how long at chipotle. - Mexican Near Me - Hershey, Pennsylvania

No salt or flavor on the chicken or rice. Out of half of the food. No forks to eat with. Burritos wrapped poorly

Very clean and well kept. Staff were kind and helpful. Food was great. Overall, a great experience!

Cold meat !!! Terrible! Looks like it would be great til you eat it and it is cold!!

This was an unbelievable one! Sent my child to Chipotle to get dinner When we opened what we got was very sparse I asked my child "what is this? " Apparently the girl with glasses serving was not in a good mood Shorted me and my child I called the location furious I took these photos - spoke to a female manager -cassie I believe She told me to come back. I resealed it to give back to her She told me to keep it. She kept the promise My child was just too shy to speak up These employees at this location are just hit or miss read more

Chipotle Mexican Grill - a bowl of rice and beans - Mexican Near Me - Hershey, Pennsylvania

Turnarounds are possible! It appears that this location received the message and stepped up their game. I have no complaints about the last two burritos I ordered. Well done! read more

Chipotle Mexican Grill - Abomination of a burrito that I was served today. It's clearly half full. $5 bill for scale. - Mexican Near Me - Hershey, Pennsylvania

I ordered the bowl to go. The rice was either undercooked or dried out from being out for so long. The beans had a lot more pepper than I'm used to. The chicken tasted freshly cooked. And the service was fast. read more

I do not like the food they gave me three pieces of chicken there Was also gum on the floor. This is my food after I ate it twice read more

Chipotle Mexican Grill - Mexican Near Me - Hershey, Pennsylvania

Stopped in today for lunch disregarded the reviews they already had figured I'd try it for myself. First the lady in front of me had never been to chipotle before and didn't understand the ordering process and the girls behind the counter were rude to her. When it was my turn to order I asked for steamed white rice and they did not have any they only had brown rice that was on the counter Not heated. I got a bowl with the brown rice chicken corn guac and light lettuce. The food looked good but once I started eating it it was cold, the chicken taste it old, and The avocados in the guac were not even ripe!! I was so upset that I wasted $13 on this food that I couldn't even eat. I will not be back to this chipotle! UPDATE: chipotle called me to refund my money and get the whole story. This is such a professional move! I'm very pleased by how much they care. read more

Chipotle Mexican Grill - Bar - Mexican Near Me - Hershey, Pennsylvania

Order was half beef barbacoa half chicken DOUBLE rice cheese corn salsa and guacamole. I got no corn salsa and no chicken. $15 for the bowl. this is the third time this has happened. read more

Chipotle Mexican Grill - Order - Mexican Near Me - Hershey, Pennsylvania

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We went Saturday for lunch. Counters had food everywhere. Grill needed to be cleaned hours ago. Under the drink station was filthy. The food itself was ok but for 3 items it cost me $40. That's crazy. No prices on the board anywhere. One and done for me. The commercials you see on TV with fresh this and that are only for TV. When you get the actual food it is no where near what the TV shows it should be. read more

I've tried this location twice and would not recommend. I love Chipotle but this location is absolutely filthy. On both visits the food prep area was not wiped down during the entirety of either of our stays, with bowl components strewn everywhere. I'm gluten and dairy free and seeing the shredded cheese in the guacamole and lettuce was contamination of those ingredients. The floors in the kitchen were loaded with food and garbage. This location needs attention and training. read more

I order some food and when I got home and ate I got food poisoning and threw up because all the food was all raw!but the service was ok tho.and I don't recommend eating here. read more

I don't know if the employee who made my bowls had a bad day or what but I asked her to put extra chicken into my bowls and I kid you not she put 2-4 pieces "extra" in one of my bowls. She also just had some kind of attitude especially after I asked for extra chicken. This is by far the worst experience I've had and considering it's in Hershey I would've thought it would be a great spot. This chipotle needs to work on their customer service. And the worse bowl by far too, all the proportions are off, I mostly got rice and sauce :/ Would not recommend this specific chipotle, do not come here cause I definitely won't come back here. Edit: I also wanted my receipt and she didn't even ask if I wanted one, I was still stuck on how much "extra" chicken that I forgot to ask.. read more

While the food is good, the employees working on the line need additional training in food hygiene and safety. I went in recently and ordered a bowl and wanted queso. I looked into the queso and saw that one of the little yellow plastic v-shaped things (how they mark that a bowl has extra meat/queso) had fallen into the queso. These triangle things are handled by multiple people without gloves, I've seen them picked up off the floor and put back onto the line, etc. I asked for the woman serving me if I could get queso from a different container but she just pulled the plastic piece out and continued serving that queso. Unless these pieces are washed and/or replaced every single night (which I highly doubt), that is incredibly unsanitary and kind of disgusting. I can't even imagine how old these yellow plastic things are and how many different people have handled them. To serve that to a customer was kind of shocking and makes me concerned about the overall quality and safety of anything they serve there. read more

Worst service I have ever received in my life. I don't usually write reviews for places unless I like them but I couldn't believe how bad this was. Upon entering the restaurant it was dirty, glass looked like it hadn't been wiped in a while and you could barely see the options. It was three young girls they instantly seemed annoying and didn't seem like they wanted to take the order. Their hair was down...down which is AGAINST THE FDA!! Next I asked the girl for a drink cup and she literally THREW the drink cup at me. Also no forks and when I asked for them they seemed super annoyed. Saw them all on their phones in the back as well...never seem such unprofessionalism in my life. Also never was asked if I wanted a receipt. UPDATE: packed food bad in bag and it all spilled :// read more

Place was out of fajita veggies, pico, and guac... but Ava and Dewaker were fantastic on the front line! Exceptional customer service and the burrito was still scrumptious at the end ‍ read more

Horrible wait time. Order was supposedly ready by 5:05. Was there for over 1 hour till I got my food. Orders are so backed up, they are taking 1 hour to complete. Only ordered two burritos. The store environment is disgusting. There are trash literally less than 3 feet from the food. This chipotle really went down hill. This is unacceptable, how is this even safe environment to prepare food? I wonder where is the health inspector. read more

Chipotle Mexican Grill - Dirty trash can and trash all over the floor. It gets worse than the photo but I didn't take one - Mexican Near Me - Hershey, Pennsylvania

My experience here was very poor ive been coming here for years now giving them business and it's gone completely downhill they give terrible portions and is ran by a bunch of kids with no professionalism. I seen this blonde girl dig in her ear with gloves on and proceeded to touch everything and she charged me for double meat when only giving me half a scoop do not come here. read more

Restaurant was dirty with overflowing garbage cans and trash strewn about the floor/tables. Despite having 10 employees working, nearly all of the ingredients toppings were out, while employees sat around chatting in the kitchen. The line itself was a mess with ingredients smeared around. There was egregious cross contamination of the pans with clearly not effort being made to stop cheese and sour cream from falling into other pans. As it happens, the only pan that didn't contain cheese, was in fact the cheese pan. The bathroom lacked any toilet paper or soap, and was clogged. Do better read more

Chipotle Mexican Grill - Overflowing trash - Mexican Near Me - Hershey, Pennsylvania

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I asked for chicken white rice and black beans and they messed up HOWWWW! It's so easy.

This place is a huge waste of your money and your time. Food was cold, chicken was over cooked, dry, and over salted. Veggies in the veggie burrito were cold aver cooked slim. The store is always backed up, and a mess. That was our last try, we won't go back. read more

Finally took the kids to try it after years of driving by it. First and last time for us. Food was meh. Meats were overspiced and lacking flavor. I guess if you needed a quick take out, sure. But there are plenty of other options in town to pursue first. They were certainly understaffed, which put undue pressure on those working. The town should have pursued a different fast-casual establishment. read more

Horrible service, rice was undercooked, portions were unbelievably small, overall it was bad the employees were rude. HORRIBLE!

By far one of the worse Chipotle's I have ever been too. Once you have eaten Chipotle enough you know what to expect. This store was far from the norm. The chicken was not cut to the right portions, asked for queso on the side didn't even get a full cup of queso. Saw one of the employees cough in their hands and didn't even bother changing their gloves. This Chipotle is far from the norm and I would definitely get corporate to check this store out. Reviews do not lie. read more

We frequent Chipotle as it is usually consistent in quality and is a healthier choice than most casual food places. This location missed the mark, unfortunately. First, they ran out of kids trays which isn't a huge deal if that was the only issue - food not touching is a big plus with that crowd. The main issue was that they ran out of fajita veggies and salad dressing at 5:30pm. I'd understand if it was at the end of the night but not right before the dinner. Portions were also at least a quarter less than other locations. Servers were nice but management could improve on their training by instructing them on how make the customer experience better ie provide substitutes for the customer, if kids trays aren't available, don't pile ingredients on top of one another read more

Ordered online and had a pick up at 540pm. 620pm still waiting for my food. Terrible wait time. Unbelievable wait time. If I could give Zero Stars, I would have. Update: 650pm still no food. read more

Chipotle Mexican Grill - Only people working. - Mexican Near Me - Hershey, Pennsylvania

I love Chipotle, it is hands down my favorite fast food and I have it every week. I stopped by this chipotle on the way to Hershey Park and while the flavor was there for the most part, the portion sizes were pitiful compared to what you can expect from any other Chipotle. Not to mention they up-charged us at every turn (charging for a large drink when got a small, charging for a double scoop when only half-half). It will work in a pinch, however this location does not live up to the standard that one would expect from a Chipotle. I hope in the future they improve upon the aforementioned points. read more

I'd give it a 0 if I could. they are so skimpy with the portions. they are always out of ingredients the soda machine never works seldom has ice. workers don't care. utensils are never sticks and the tables are always dirty. find some place else to eat . read more

Terrible is an understatement. First, we walk in around 8:00pm, Trash cans overflowing with moldy food. Next, we got in line, we were told they do not offer the quesadillas that we get everywhere else, only kids ones, which was annoying but ok. Then we go down and they're out of pico de gallo, guac, and corn salsa, bowl was tiny, half the size of a normal bowl, then the young man on the salsa line, decides to say "sorry, we dont have sh**". Terrible uninviting language for a fast food worker. The young lady at the register was rude, everyone had earbuds in, they should be listening how to a run a restaurant. The drink bubblers looked like they hadnt been cleaned in weeks, forks everywhere, empty tabasco bottles. Several people left, you are supposed to be open till' 11. THERE IS NO EXCUSE. Will not be coming back and do not recommend anyone to eat here. read more