Sharon, who was working the counter, was so friendly and kind. The food? Eh, the burger was slightly cold - or slightly warm - as were the fries and the nuggets. But it was ready quickly so there's that. Wendys has one of those pop machines that you can get whatever you like and add flavors. Eh, no complaints and kudos to Sharon for being so nice. It's sad the mediocrity that so much food has turned into but for a humble civil servant on a schedule, this works. read more

Wendy's - Fast Food Near Me - Hershey, Pennsylvania

This is probably by far the worst Wendy's I've ever been to. Dinner time and there's never any potatoes, but they don't tell you that until AFTER you've already ordered and paid for mobile orders. If they don't have potatoes, remove it from the menu! Also ordered a frosty and they handed me a cup of melted frosty. When I went to say something to the manager at the window, his response was "I'm just the manager I didn't touch it". So be a manager and do your job by apologizing or making it right somehow. Customer service skills are definitely lacking here!! read more

First off, the service was some of the worst I've ever seen at a fast food restaurant. It took us 10 minutes of waiting just to get our order taken, and we were the second group in line. The place here was filthy, and the employees all looked like they hated it here, but I don't blame them. They spelled the name "Jessica" as "Jaicss" for our order, and the food took forever! Looking back on it, I wish we had gone somewhere else for food. read more

Wendy's - Fast Food Near Me - Hershey, Pennsylvania

Cashier waited until all of my friends and me listed our whole order, asked whether it was for here or to go (in a bag either way), and then said "wait what was your order". 5 person line took 15 minutes because the cashier was also helping make each order which is on management for understaffing, but he legit wouldn't take the next order until the previous' was conpletely finished. Food was also garbage but that's par for the course with fast food in the last couple years. read more

Terrible. Kitchen was a mess. Food was terrible my chicken sandwich was so tough you couldn't even bite it. And then the manager was screaming at all his staff - so unprofessional. I would never go here read more

This place is absolutely disgusting every single trash can looks like that there's clubs there's garbage at almost every table and there is no one in here Eden so that is unexcusable it's unsanitary and I may even contact a health department read more

Wendy's - Maybe you can clean up as the whole place looks like this - Fast Food Near Me - Hershey, Pennsylvania

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I pulled up to the speaker, and the person in front of me had their order taken. I pulled up, and nothing was said. No "Sorry we're closed" or "We'll be right with you in a moment"! The only thing I heard FAR AWAY in the background was "...Hell no, idiot." Completely unprofessional! I waited for 15 minutes with no response before I decided to drive by the window and saw workers standing around. Terrible service, unprofessional, and overall would recommend ANY other food spot! read more

So.. long story short, do not go here. I got there in the drive thru around 8:45 PM and left at 9:30 with no food. yes, they took that long. No, the line was not long, i was second in line when i pulled up. And on top of that, not a single thing was said to me when i pulled up to speaker! No "we'll be with you in a second" NOTHING!!! I waited until about 3 other cars pulled out of the drive thru then i left 45 minutes later. Oh and, when i pulled up to the window, not a single person was at the speaker computer and 3 people were laughing in the back! don't come here. if i could rate it a 0, i would read more

Floor is so slippery watched a little kid fall and almost hit his face on the floor Ice machine says it's broken but I got ice for my soda Food was good but the workers look lol they don't know who's order is who's while waiting online to order Workers are on there phone too not paying attention read more

Possibly the worst customer service I've ever experienced. Women who appeared to Be the manager was screaming curse words. Tried to give it a chance as this used to be a okay location. Poor leadership & management. Culture is horrendous. Will not be going to another Wendy's going forward read more

Slowest Wendy's I've ever been to. Plus no pickle on the burger, chicken sandwich was soggy and not crunchy. Round table was broken.

We had ordered two cheese burgers and a nugget. There was hairs in one of the cheeseburgers! We took it back and got a new one, just to find that there was more hair in the replacement!! I didn't see any hairnets on anyone! The place was dirty and some of the sauce dispensers were empty. Not trying to be a jerk but this was a grotesque experience. read more

The cook in the back was eating food out of the pan thing. He proceeded to look at us and eat it and with his gloves? so fkn nasty

Food was normal cashier was door place was nice you could see wild cats revenges at Hershey park

Place did not have a lot of customers and it took over 15 minutes just to put our order in. There were people waiting long after their order was placed. The credit card system just went down and they could only take cash. We asked for the order for here & they gave it to go & only gave one tray. Most of the drink selections were not available. The dining room was in disarray and the floor was sticky. The trash hadn't been emptied in quite sometime. read more

I wish I could give negative stars. Waited on a drive through for 30 minutes when there was like 3 other cars. 6 staff inside staring at each other doing nothing. When I politely asked the manager if the food would be ready soon she told me "I'm actually training new people so I'm doing the best I can and it is what it is." When I responded that 30 mins is a long time for fast food she said, "oh well what I can do... also you ordered too much food." I had ordered two meals. Pure insanity read more

No ice, chair was broken, table was broken, gave the landon the wrong meal, there was a calapitter inside my sprite, toilets do not flush, anthems cokes warm, I ordered a small fry and the people behind me got the big back meal before me.t the cash register was broken, the front lady started arguing with my friend anna. read more

This was one of the worst Wendy's I have ever been to. The restaurant was extremely dirty with bugs flying around everywhere. Our order was taken by someone that didn't look like an employee of Wendy's and our order was completely incorrect. When the food finally arrived we had to get most of it replaced but even then it was cold and mushy. Save your money and go anywhere else. read more

absolutely horrible. i go here often because I work close, and it is always horrible no matter the day or time. They are not time efficient, and they never give me the correct food (or sometimes give me what I ordered at all). Today I went thru the drive thru and they forgot my water and my potato. No problem, that's fine. I went inside to get them, I got my water and the potato, but when I got back to work and checked, I had a DRY potato with only chives on it. No sour cream. It's a sour cream and chives potato how can you forget that? I'm just done with this place. read more

Wendy's - dry potato - Fast Food Near Me - Hershey, Pennsylvania

Echoing much of what has been said about the drive thru wait time here. I'm pretty sure this is the longest I've waited on a drive thru line ever. I've always thought the Panera drive thru wait times were the worst, but this was pretty bad when there wasn't that many cars in front of me. Being the 5th car in queue, you normally wouldn't think it would mean over half hour until you get your food. I've been on longer lines at Chick-fil-a and been out faster. Once my car reached the ordering screen I had to wait to order and also was told they were out of potatoes. It seems like they have a man (or woman) power issue. Having said that, it was after 11pm at night when I hoped on the line and other options were pretty bare. The food was surprisingly, actually pretty good. The nuggets were not over fried and the burgers had a nice flavor. Specifically the onions on the burger were a larger dice, which isn't what I'm used to at Wendy's but it worked. So although it wasn't the best experience, I might go back if I'm starving after Hershey Park. Hopefully the wait won't be as long next time. read more

they weren't even open when they were supposed to be the workers aren't even going to help you when I was asking about why I couldn't go in during opening hours they were just looking at their phones read more

If you want Wendy's drive down HersheyPark drive about two mines and you will find a MUCH better location. This one constantly messes up orders shorts you food you paid for and literally takes FOREVER to get food. Note the average wait time in their drive through line is ~30 min even on off times. This store never has enough help and is just constantly slow regardless if you order online or in person. AVOID AT ALL COSTS. read more

I guess like most out of towners who come to Hershey "in season" more than likely you're heading to The Park. Of course at some point you gotsta eat. For us we do our best to not eat at The Park for obvious reasons ($$$) and the area by The Park is not exactly a culinary hot spot especially later at night around closing time. With that in mind coming here is all about location, location, location. I swear this Wendy's was built just to tread water financially when The Park is not open because damn does this place get packed when it is open. We left about 30 minutes before HP closed on a Sunday. Maybe there were six cars in the drive thru line with a dozen people in line inside. After waffling on that one I opted to stay in the drive thru line although I'm not sure I made the right choice. From the time we hit the ordering queue until we got greased it was around fifteen to twenty minutes. I kept thinking to myself, this is fast food, right? Out of apples, out of chili, sandwiches on hard stale buns and massively backed up on fries which is what we were told was causing the PIA delay. I'm not going to comment on how the food tasted because come on, it's a Wendy's. Although worth noting is that the fries we had to wait for were the weak link as they were lukewarm and overly salted. Blech! To keep it simple I'll end with this. You could do worse then coming her after a nice long day at The Park, but honestly I'm not sure how. read more

Worst customer service ever! Drive through charged us for an extra item and then didn't give it to us. The girl taking our order started talking to us then went silent. Didn't come back on for a minute then said "yeah, say that again"? Fries were cold!! I don't think they were even cooked. We had to get back in the drive through which took 20 minutes (4 cars in front of us) bc the front entrance just closed. This place needs new management and training for their employees. Will never come back again. read more

Wendy's - "Regular" chicken sandwich - Fast Food Near Me - Hershey, Pennsylvania

Very crowded in the evening. Several times we were not even able to get into the parking lot. This is mostly from patrons leaving Hershey park. We find that the food is only marginal. Mostly because they are picking it out at such a fast pace. You can definitely find better places to eat read more

Terrible wait time is always more the. 15 mins. Food is often cold even after a long wait. I would highly suggest another FAST food place this is a SLOW COLD FOOD with a lack of any motivation. read more

Disgusting! The employees did not wear gloves and was grabbing the nuggets with bare hands. They were cursing in the kitchen. The front counter person was cleaning the tables and then went to the register when we ordered without changing gloves. After giving us our food she returned to clean. read more

Food is usually okay but one of my least favorite Wendy's to go to bc of the wait time and the staff. The employees are always really grumpy and act like your their biggest annoyance. read more

Dining room closed but no signs. Drive through is the only options and slow as snails.

Over a dozen people were waiting in the drive through and the people inside just stopped working and taking orders at 7:50pm they didn't even say "sorry we aren't open" this has happened to me with this location more then once. Workers just randomly stop working. I was really frustrated that I waited in that line for 30 minutes just to find out the people inside were just ignoring those outside, I saw workers walking around. read more

The employees were so rude. The girl when we were ordering our food gave us attitude and we were waiting to order for at least 10 minutes. When the girl with glasses went to give my sister her straws she pretty much threw them at her. Also when we got the sodas she pretty much shoved them at my sister and the fifth soda my sister didn't grab it in time and the girl huffed and puffed. if you don't like your job there's plenty of places around here hiring. The food was also cold. read more

This restaurant location is absolute garbage. We waited 40 minutes in line tonight to be told exactly at 11 to hit the road and they're closed. I told the girl we waited forever- and it's not my fault they took so long and she disrespected me and turned about 5 other cars away. The management and the staff here clearly have no idea how food service is run. I've never been so pissed off and disappointed at the same time. This location should shut down since they're slow, understaffed, disrespectful, and don't prioritize the customer. 0 stars. AVOID read more

My family and I went to this location last night and found out after a half hour of waiting in line that there wasn't anymore food. The manager told us that they were out of inventory. That is ironic, because the manager's job is to keep inventory. Last night was a mess. Hopefully they can do better in the future. But for now they have taken my picture. (This means that they should take my picture and hang it on a wall to remember me as I'll never ever come back). I only have one question: Where's the beef?! read more

Ordered Dave's single from the drive thru and found there was no lettuce...called the store and lady said they were out. I asked her whether they should have told me when I ordered and she said "they" told us to only tell you that if asked. That is pretty sorry service... read more

Wow these people suck. We tried to go through the main entrance but they locked the front doors. They would not take our order through the drive through (even after we takes to them in person) and still refused to take our order. If you are looking for customer service you will not find it here. read more

Girl with green hair and nose ring told me to go f*** myself and slammed the window all because my card didn't go through

This is the worst Wendys I've ever been to. I live in Hershey, and it is consistently terrible in service, speed and cleanliness.

Went to the door to pickup and uber/doordash order and door was locked. Drove to the window and you can see two employees giving eachother a massage. Girl had the back of her shirt up... They looked out but didn't do anything. This specific wendy's is open until 1:00am and it's only 9:12 pm.. read more

Manager (Abby) was extremely rude when talking to customers and workers. She was yelling at all the customers coming into the dining room saying that it's closed when the signs say open. Was openly complaining about customers and the food was cold and soggy. Plus the restraint is always so dirty with trash all over the floor, soda all over the machines, and the bathrooms are DISGUSTING. Would not ever recommend this specific location, I would save your money!! read more

Disappointed... although it was exactly what I've experienced here before. I paid WAY too much for way too little. Blah. $9.74 for a medium Baconator Double Combo. Small burger, sloppily thrown together, and fries that looked like remnant pieces- oh, yeah, and there were pieces of chicken crust from the deep drier in with my fries. I'll post a picture and probably won't be back- mic drop, I'm about done with Wendy's. read more

Wendy's - Smooshed, sloppily put together baconator... blah! - Fast Food Near Me - Hershey, Pennsylvania

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