Extremely slow inside and drive thru. They were not even that busy just very slow to fill orders and appeared to be very short on staff

We were on the road the whole morning, and needed to stop somewhere to eat without spending an arm and a leg. We saw Wendy's. Since this is one of those restaurants that we stop by on a rare occasion, we decided to dine here. Here we go. We went in during lunchtime on Saturday and the line wasn't very long. The person who took our order had an "ok" attitude. We didn't wait too long for our order to come through. Once we got everything, we proceeded to take a seat. My family and I shared a Strawberry Fields Chicken Salad. This consisted of strawberries, blue cheese pieces, mini strips of bacon, sunflower seeds, and lettuce. Of course we can't forget about the sliced chicken breast that was placed on top for the patron to mix-in. Now this was freshness at it's finest. My mom had the Home-Style Chicken Sandwich, which was topped off with lettuce, tomato, and mayonnaise. She liked it. My dad and I had the Spicy Chicken Sandwich. The only difference between this and the other sandwich was that it contained a favorable blend of spices and seasoning that resulted in a spicy taste sensation. It was good, and not overwhelmingly spicy! I ordered a small combo to go along with my sandwich. My small fries tasted fresh and the sea salt enhanced the taste. This was satisfying. I also got to use the Coca Cola Freestyle Machine for my small soda. I was able to create a mix of Vanilla Coke, Cherry Vanilla Dr. Pepper, and Vanilla Root Beer. That tasted great; you should try this mix sometime. :P I take away two stars because of the restrooms. They were filthy, and it looked like the ants on the floor were having a dance party. Overall, this location is okay. It serves the purpose of serving fast food to the hungry patrons. But those restrooms really need to be cleaned up! read more

OMG! When Hershey Park closes at 10 PM, everybody heads out for much-needed food. We, too, followed the masses (and thus the massive lines at the drive thru and eat-in.). Got the usual suspects - a vew dollar-value menu items, a chicken sandwich for the kiddo. A boring side salad for me (Soggy lettuce and 2 tiny tomatoes and carrots. Whoopie!). At 10:30 PM (and thoroughly sick of park food) it was a needed stop. Friendly teen-aged cashiers - but they were overwhelmed by the swarm. read more

Please clean the lobby. Hiring a few more staff members and a competent restaurant manager would also likely go a long way. Wish this wasn't one of the only options in the area, because man, was it terrible! read more

Wendy's - What a mess! - Fast Food Near Me - Hershey, Pennsylvania

I love, love, love that there is a Wendy's one street light away from Hershey Park & Chocolate World. My husband and I will always stop here after our long drive, before we do anything in Hershey's. Its so much more affordable! Last time we came here a few weeks ago, I discovered their spicy chicken nuggets. They had a special for 99cents for five pieces. YUM!!! I tried it, and I was HOOKED!! I swear I could eat those spicy chicken nuggets for days....They're perfectly seasoned, that they taste like spicy fried chicken minus the grease and bones!! Nomnomnomnom! :) So good its yelp-fast-food-review-worthy! So I come back down to DC, and the next day I'm craving them spicy chicken nuggets. WOw. So I make a pit stop to pick up Wendy's in Falls Church, VA, on the way to dropping off my doggie to the vet...and to my surprise, they don't have spicy chicken nuggets there. :( Maybe its a promo item they're trying out at that Wendy's. Either way, Wendy's needs to make that a permanent item on the menu because Wendy's spicy chicken nuggets+baked potato+frosty will EASILY make Wendy's my favorite fast food place of all times. Note: This location always seems to have very daring flies that will hover in your face and food free of charge. :( Food is still good and fresh here though! :) I miss you spicy chicken nuggets :] read more

Wendys Hershey-Worse fast food place I have ever visited. Wait for food is about 20 minutes no matter when we visit. Not enough help. 1 person taking care of counter this Sunday at 1:30. It was the same 2 weeks ago on a week day. Manager knows this and does nothing to correct the problem. If you want fast food don't come here. read more

It's a Wendy's, so the food was good. It was smaller than normal portions, so that wasn't cool. I liked the soda machine that you can mix different flavors. Would appreciate more time in making the food as there's been Wendy's I've been too where the portions were larger. read more

Pretty much like any other fast food restaurant in Pennsylvania. Good luck getting your order packed correctly, and you can almost always expect the fries to be overcooked. You'd have better luck going next door to Turkey hill and grabbing a fountain drink, a bag of chips, and one of their sandwiches on the warmer. At least if your order is wrong YOU made it wrong. This state is shitty, and the people are a prime example of that. Expect similar experiences anywhere you go in this state. read more

Crew was very positive and did the best that they could. However they are very understaffed as we waited 45 minutes in line to order. For a Saturday lunch time they need more than the 5 people they had working. At least the food was hot and awesome as you would get from any Wendy's read more

Service was very slow. The food preparation staff did not wear gloves and it was during COVID. The register women was very confrontational when told that something was forgot in an order. The bathroom was dirty and did not have a bag in the trash can and there was not any paper towels or a hand dryer available. read more

Waited 40 minutes in line. Only 4 or 5 people in front of me. Finally got our food and they forgot our fries and sauces we ordered. Worst Wendy's I have ever been to. Don't recommend. read more

This wendy's could have 2 cars in the drive through and still take half an hour to get each car their orders and there's never anybody at the first window. I've worked in food service my entire life and know how it is when you're understaffed but that just means you have to work more than normal which isn't that hard to do considering it's wendy's and all they have to do is drop fryers and out things in bags. They really just need to shut it down and put in a chic fil a or something that is actually fast food. read more

The worst Wendy's ever. Long wait, bland food, horrible service,... This is one Wendy's one needs to avoid at all cost...

Terrible experience yesterday. Under staffing was evident and under training too. No one was wearing gloves a small they were handling the food with bare hands. They were so disorganized they had to stop taking orders. Customers had to leave. read more

I went into this wendy's after a LONG day at hershey park. we put in a VERY large order and once we got home we realized we were missing a Baconator so we called and they said they would replace it if we went to pick it up. i went and arrived 2 minutes later at 10:02 and they locked the door and refused to speak to me. i finally was let in by a leaving customer and took my order and got back home again to realize IT WAS THE WRONG ORDER AGAIN. read more

My family and I stopped here on the way home from hershey park , and the line was about a 25 minute wait , but when we finally got our food i started eating my fries and there was a dead BUG in my food ( in my fries ). I don't know why or how it got there , but all i know is it shouldn't have been there. The people working there we're very nice , but we already drove off when we started eating so we couldn't tell them. This might have just been a bad night for me , but i probably won't go back . read more

Worst service for a semi large group of all time. If I could give negative stars I would. I'm writing this as we wait they made us order meal by meal and eat by ourselves. It has taken over 15 minuets and running to ORDER this manager is a moron read more

This Wendy's always has a line out the door, I recommend going somewhere else because when you finally get your food after waiting an hour the portions are small and customer service is terrible read more

We decided to stop at Wendys after shopping at the outlets for quick lunch to take home. We went inside because the drive thru line was long. It's an older Wendys that needs a very good cleaning at the least. We ordered a couple different things and a 20 piece spicy chicken nuggets, but the employee tried to give us regular chicken nuggets. When we reminded him that we ordered spicy chicken nuggets the employee went to get us the right chicken nuggets only to return with 14 spicy chicken nuggets because that's all they had left. We left a little disappointed because it took so long to get our order. We got home ready to eat our food only to realize that they didn't give us a medium fry. How hard is it to remember a medium fry when we asked not once, but twice if we had everything we ordered? read more

Saturday of a holiday weekend in Hershey, dinner time, one register. 50+ people in line. Every garbage can overflowing. Haven't even ordered yet. Can't imagine what the bathrooms look like. read more

This Wendy's location is terrible!! I was looking for a place to eat after a day on rides at Hershey Park. I got to Wendy's at 11pm and left the drive-thru at 11:45!! Personally 45min for a drive-thru at 11pm is way to long. Besides for that the food isn't good either. I ordered 10 piece chicken, 2 of my nuggets were raw. The breadcrumbs on the outside were fine but I had raw batter on the inside. If you are driving around late at night after a day at Hershey Park I would suggest going to Red Robin next door it would be the same wait. read more

Stopped in this location on 8/27/16. The customer service was just AWFUL. Took them forever to wait on us and get our food and we only ordered a frosty and a drink each. Secondly, we went to the beverage area...there were no straws in sight- only two left in the bin that the paper covers were full of black mold. The Sweetened Iced Tea container was out and I asked about it and the girl said to "ask up front they'll get you some from the back." Well, why the heck didn't they fill it back up out on the floor??? When we went to leave, all of the trash bins were overflowing with gunky mess (ketchup, etc.) We both agreed that, yes, it might be a busy location being that it was right next to Hershey Park, but on that note they should have hired a person just to take care of the dining room. What a mess. Hope to never go back but, it IS rather convenient being right next to the Park. read more

Awful service . Took literally 45 minutes in thmy drive through to get my food -_- . When it was finally time to get my food everything was ice cold read more

Take note that the pictures posted for this location are outdated; this location has since been renovated and updated. This is just the coolest Wendy's ever and I normally wouldn't deem it necessary to review such a well-know fast food joint but this particular store has got style. Maybe I'm just a sucker for large televisions and fireplaces and Coke Freestyle machines, idk. But yeah after an exciting but tiring day at Hershey Park, nothing goes better with a Son of Baconator like a Vanilla Coke and being able to watch the news whilst sitting on a couch by a fireplace. read more

The wait was horribly long and they got our orders wrong. I'm being nice with 1 star. Wendy's is usually my favorite fast food chain but I would have to reconsider that if I lived in Hershey. Michelle was the cashier and she took super long with orders. Low staff. Should be shut down read more

I was at this Wendy's on 6/8/2017 and the building itself is in nice renovated condition. However, it is WAY understaffed! I waiting 20-25 minutes to order and get my food, there was a long line of people behind me waiting as well. There was only one register opened and very few staff, the staff that were there seemed very slow and not in a hurry at all! Please hire not just more but better and more professional staff! read more

Just had a single cheeseburger with cheese here and was very disappointed. Sandwich was so cold and vegies (onion, pickles etc) not fresh. Tasteless. Wish I had gone elsewhere. read more

Went in around 12:30 to get something to eat. I just moved into my apartment and my kitchen is still being done so it's hard for me to cook or keep too much food on hand. Going out that late is a chore and I debated it for 2 hours before I decided I needed to get something because my sugars were low. I've been there before and got okay service. Nothing too bad or too good. However tonight, 30 minutes before close, they failed. I was hesitant to go there because I knew they were closing soon but since they are close to the park I thought they would have better service this time at night. I was wrong. The woman who took my order was clearly in a poor mood. She was short and rude. My food was horrible not even edible. I took one bite and had to throw it out. A waste of my time and my money. Shame on me for thinking a fast food place would have good food and service. However I thought I would share so no one else will try to make a late night trip there. read more

If you are in a rush do not stop here. My daughter and I stopped here at 3pm on a Friday and they were slightly busy. The two cashiers behind the counter were so slow it was painful to watch. We must have waited in line about 30 minutes for a medium drink, two cheeseburgers and medium fries. You would have better service going across the parking lot to red robin. read more