I went in today around 11am; I was perplexed on what to order and how to order after having a terrible experience the last time I came. I spoke to the assistant manager Emily and she did not help me at all and was quite rude. Luckily, today I had an amazing experience with Alexa. She was so helpful and kind and helped me while helping her fellow coworkers! You don't experience this customer service often and I wanted to give her a huge shout out. I see her all the time and she truly makes the chipotle experience amazing. read more

Absolutely Love The Concept Of The Drive Through !!! I Order Through The App After Work And By The Time I Pull Up It's Ready . . It's A Super Convenient And Fast Way To Get My Dinner Without Having To Wait Too Long. HONESTLY DRIVE THROUGH CHIPOTLES NEED TO BE MORE COMMON !!! read more

I don't normally go to the chipotle that's in Henderson on Lake Mead because the customer service is always so bad ,but I decided today that while I was on my lunch break to go in and order some food I walked in about 2:20pm after waiting in line for a few minutes. They made an announcement that it would be 15 minutes for more Steak. I thought OK I'll just sit down and wait. I have an hour lunch. I'm sitting there with a couple other customers that are waiting for Steak. One of the people behind the counter says hey what are you guys waiting on? We all said Steak just then a very tall white woman walked up and said we don't have steak. We're not gonna have steak we have no marinade so we're not gonna have Steak just as rude as possible?? Maybe next time you could say hey I'm terribly sorry we have a problem. We don't have any steak. Maybe explain yourself better instead of yelling from over-the-counter and being so incredibly rude. I can see by your reviews. It's never gotten better there. Why doesn't a DM or regional reach out and find out what the problem is in that store With customer service being your priority second why aren't you ordering the supplies? The store needs to run and service your customers do better chipotle it's ridiculous. I wasted my lunch hour. Please district manager find out what the problem is at that store !!! read more

RAW MEAT! This is the second horrid experience I've had here this month. The first time I mobile ordered and my bowl was like half as full as usual. This time I waited inside to order to make sure I didn't get skimpy portions again and it took about 35 minutes. just to get home and realize my chicken was raw. Be careful eating here! read more

Chipotle Mexican Grill - Mexican Near Me - Henderson, Nevada

Worst chipotle I've ever been too. Everytime I go they always skimp on the portions and today there was a piece of a plastic wrapper in my bowl. Talk about it a choking hazard. read more

Chipotle Mexican Grill - Plastic wrapper - Mexican Near Me - Henderson, Nevada

Every single time I go to this Chipotle they are out of stuff. Can't even make a bowl because they are out of items. Get it together Chipotle and do something about this location. It is the worst in the Valley. read more

The service was fast, and the staff were very nice. The food was hot and fresh, and they offer a good variety of meat options. The ambience was nice and quiet, with not too many people at the time--maybe because it was a Monday. However, some of the tables were not clean. read more

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Honestly, I don't know why this place has such a poor rating. I've been here twice in the last year or so, which I know, isn't a lot, but the last time I was here, I was very much impressed. I came during lunch on a Monday and though it was a bit busy, it did not take long. The woman behind the counter absolutely loaded my burrito bowl up and everything tasted fresh and delicious. I love how they have different Tabasco hot sauces on the side for you to use, with my favorite being the chipotle one as it adds a nice smokiness. If I had one gripe, it would be that the woman behind the counter put WAY too much sour cream in my burrito bowl. That's something I've noticed from a Chipotle in summerlin as well though, so I don't know if that's just a coincidence or their modus operandi. read more

I ordered online from this Chipotle location today and found undercooked/raw chicken in my bowl...This is concerning from a food safety standpoint. I did not finish my meal and had to throw it away. I hope management takes this seriously and reviews their food preparation practices to make sure this doesn't happen to other customers. read more

Chipotle Mexican Grill - Raw chicken - Mexican Near Me - Henderson, Nevada

There is no rice in my bowl and I asked for extra. Food is cold. They make you have 85 characters so here's another sentence. read more

Chipotle Mexican Grill - I asked for extra rice - Mexican Near Me - Henderson, Nevada

Almost everyone was ecstatic when this Chipotle arrived on our side of town. Unfortunately, it continually disappoints. It didn't take long before the dining area was unkept and the line always dirty. The one thing you can depend on @this location is no peppers, but tonight @7pm (Thursday evening ) they have no rice! The employee stated it would be about 20 minutes if you wanna wait...Really? No preplanning? Who manages this location & where are they? Finally, after multiple disappoints @Chipotle on Lake Mead this was the last straw. I will continue driving for better service, full bins and overall cleanliness. I have 42 other locations to choose from. read more

My 3 rd time at this location and the steak was chewy Again , I'm fine with medium cooked steak but when I got home to eat I couldn't even chew the meat . read more

Ordered for pick up, got my Mexican cokes but nothing else in the order was mine, bag has my receipt on it with my order but the inside food was 4 items for Melissa ( I'm sorry girl they gave me ur order) and none of it I can eat as I have an allergy to red meat and cheese. I already contacted customer service and got my money back + free entrees but I was so excited for my food :( and it's a 20 minute drive back. I hate to be rude but when the top of the container says "Melissa" but the receipt and bag says "Gianna" AND SHE CHECKED the bag to make sure I got my Mexican cokes, then wtf?? read more

Chipotle Mexican Grill - Order issues. - Mexican Near Me - Henderson, Nevada

I haven't even finished my burrito and knew I had to leave a review before I forgot. I ordered today, Saturday afternoon after I got an email for a deal on the app. This review is for an app order- pick up in store. They had a really good deal in the app so I got me and my bestie a bowl & a burrito. I'm not eating meat right now so I decided to try to sofritas burrito. It was AMAZING!! Honestly so much better than real meat with the seasoned sofritas and veggie peppers . And it was stuffffffeddddd with fresh goodness. (Get the salad dressing on the side to add! It's so so good) I arrived a few minutes before my pick up time, and I was kindly greeted at the pick up area and it was already ready. And let me tell you!! When she handed me that bag- I almost dropped it. It was the heaviest I have ever felt a Chipotle bag. I already knew it was gonna be good. And it was great!!!!! Perfect "cheat" meal for those not eating meat. read more

Chipotle Mexican Grill - Sofritas (not meat) burrito- so yummy. And HUGE - Mexican Near Me - Henderson, Nevada

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There was hair in mine and my daughter bowls and my daughters kids meal. Disgusting, tried calling the place on lake mead and they don't answer read more

This is the second time at this location. The first time, the worker forgot to put sour cream and cheese and put some on top of the lettuce which made it go all over the place. Okay. I took it as him having a bad day. Second time was two days ago. The worker looked odd, maybe under the influence. The rice was rock hard, and when there was no sour cream left, I had to tell him to get a refill. When I got the bowl, the chicken was cold and full of fat. Even after taking off the fat, I ate some of the chicken. I had food poisoning the following day. It was likely the chicken. I will NEVER go to this location, and probably not to any Chipotle, again. read more

Took forever, long line and the workers were just staring at us and not helping anyone. Looked too busy to help the people in line in the restaurant. Not good!!! read more

These staff members here don't like each other and it SHOWS. I've been a regular at this Chipotle because it's the closest location to me, and I've noticed a few recurring issues over the past few months that I feel compelled to mention. First, the atmosphere among the staff is pretty tense. It often feels like they don't get along, and that negative energy is noticeable to customers. Management really needs to address this to improve the overall experience. Secondly, portion sizes have been a letdown. For the price--often $15 to $20 per meal--you'd expect a full, generous scoop of ingredients. Instead, it sometimes feels like they're skimping, giving half scoops and then taking some back, which just doesn't make sense. Lastly, the quality of the meat is disappointing! There's often an excessive amount of fat left on the chicken & steak, making them unappetizing and, frankly, not worth the price. In summary, this Chipotle has potential, but these issues definitely need attention to make it a place worth returning to. read more

Service here at this location is the bare minimum but the quality is lackluster at best. read more

Chipotle Mexican Grill - Chipotle burrito bowl with "spilled" salsa. - Mexican Near Me - Henderson, Nevada

This Chipotle is consistently bad. I don't know why I even bother coming here anymore when I know it's going to be a bad experience. I think I'm finally done! They are always out of something. Tonight's visit it was chips. I always get the Veggie bowl, so I'm supposed to get the guac for free. However, I never get guac here because it's always brown. Something just doesn't sit right to me about eating brown guac. Yet again, tonight the guac was brown, no surprise there! When I brought it to the staff's attention, I was told it was brown because it was in the refrigerator. Ummm... NO, I don't agree with that unless it was previously made and not fresh. Anyways, tonight was seriously my last visit at this location. I don't recommend! read more

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Best burrito bowl I had from chipotle in a long time this location is the best 10/10 !

This is a tough review to write because they have recently gotten better but this chipotle needs some help. The employees are friendly and fairly quick although they seem to have new people working every time I go. I would recommend going when they are in the swing of lunch/dinner rush because they seem to hesitate to make fresh stuff when it's not busy. You can often find yourself not being able to get certain ingredients because they are cooking or out of it. All in all they are getting better I just hope they keep it up. read more

Chipotle Mexican Grill - Menu options - Mexican Near Me - Henderson, Nevada

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We love the convenience of this chipotle on Lake Mead. The service is always fast. The food is always fresh. We always grab a burrito on the way out of town. The burritos are tasty and full of good food definitely stop by and have one. read more

I counting 8 people "working" but not working . One person making the burritos as the line is to the door. I should have walked out

I have been here many times. The service is very fast and accurate. I have never had an issue with my food. It's always tasty and fresh. The lobby is kept super clean and very welcoming. With a staff that works this hard its crazy to think that they can't get tipped. The only way to tip them is with cash? Why has this company not updated their electronic payment system to allow tips on the card? This doesn't seem like an employer that actually cares about their employees. Who carries cash theses days? It's a shame to see an entire crew go home with less than $5 in tips TO SPLIT between them all. 5 star employees but a 1 star company!!! read more

Where do I start? This place is a complete crap hole. Walked in and there is a line with 4 people in front of me. 2 guest in the whole restaurant dining in. As I was waiting in line with no progress... I observed just about every table filthy with people that ate there prior and left... totally disgusting. As I continued to stand in line... I was watching the people in front of me ordering... I notice the guy taking and preparing orders wearing his plastic gloves... but one problem!!! He kept wiping his nose with his gloved hand then touching the food. When I say touching the food... I mean literally touching cheese and lettuce with the snotty hand. At this point...I'm standing in line 15 min. Barely any progress... I'm asking myself... how the heck and why the heck would I eat here... a high potential chance of catching some type of Hep virus. The health dept would for sure shut this place down in a hot minute by filthiness alone. The food prep area looked like a toddler had a food fight. The employees are slow, unsure, and look untrained. Eat at your own risk. Place is a dump I did an about face and left... I will never return. I wouldn't eat here if it was free. One last thing to add... the bathroom barely had water coming out of faucet to wash your hands... how are the employees suppose to wash after using restroom? read more

Chipotle Mexican Grill - Line never moved in 15 min - Mexican Near Me - Henderson, Nevada

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If I could give this zero reviews I would. Chipotle is one of my favorite meals but this one is routinely terrible. The dining room is always disgusting with food everywhere, dirty tables, dirty floors, and garbage overflowing. Whoever runs this one needs to be fired. The workers are rude and have zero customer service and the food is nowhere near on par as others in the area. They were out of ice and there were no utensils and when my husband went to ask for some, instead of coming and refilling the receptacle the worker brought out two forks and put them in the receptacle, that's it, just two. They need to severely improve this location. read more

Catered a meal on the 26th of January. Staff was very accommodating and friendly. All my guests were blown away!! So delicious .

This location needs the health department make a visit . What a pig sty more food slopped on the counter and floor , if the food needs to be at a certain temp , they have failed at this location , meats were cold, barely warm . And when you mention to staff that the sloppiness is a real turn off, they will just ignore the comment. Never see the same employees and the worked place seems very stressed. No supervision , matter of time till someone gets sick.next time be sure to get pics to prove points. read more

Ordered a kids create your own tacos. Asked for chicken, rice, and pinto beans. Ordered a bunch of other stuff as well so wasn't paying attention as they made the create your own pack. Get home - there's no chicken! What the hell?! read more

Chipotle Mexican Grill - Mexican Near Me - Henderson, Nevada

Chipotle now has a do your own Chipotle take home bar. Do yourself a favor and forget you ever knew that. We thought we would try it. It says feeds 4-6 people. Maybe if all these people were on a diet. We were only able to get 4 bowls about half the size if you ordered each bowl separately out of the kit. Don't believe the picture, the rice was only maybe half full, as were the black beans. We all were afraid to take more than a couple tablespoons full thinking we would run out before all of us got any. It was supposed to come with Pico, salsa and sour cream. They gave us 2 pico and 1 salsa. Not sure why there was not any sour cream or they thought we wouldn't notice. I ordered on line just before 4;00 for a 5:00 pick up and arrived at 5:05 and they hadn't even started it yet. He just threw it together and it was a huge disappointment. Do your self a huge favor and not even try this disastrous attempt at creating something so simple and screwing it up so bad. It would have been cheaper to order each items separately and got enough to fill us up. The only good thing about this experience was we had plenty of room to go get ice cream afterwards. Follow up: Look at all the redponses they give. They give a canned response, but the address they give you defaults to multiple choices, but they all default you back to their website. There is no place to contact them or for them to contact you. It is a ploy to make it looks like they care but the site for complaints is not valid. read more

We went in there ready to spend our hard earned money on lunch. We we're the only one in line. There was an employee in front of us and the other employees were cleaning up the counter. We stood in line for about 5 minutes. NOT ONE PERSON ACKNOWLEDGED US. NOT A "WELCOME TO CHIPOTLE" NOTHING. We left. This particular store service is so different from the the other ones we have visited. Zero friendliness. They need to fix this problem. read more

If I could give this zero reviews I would. Chipotle is one of my favorite meals but this one is routinely terrible. The dining room is always disgusting with food everywhere, dirty tables, dirty floors, and garbage overflowing. Whoever runs this one needs to be fired. The workers are rude and have zero customer service and the food is nowhere near on par as others in the area. They were out of ice and there were no utensils and when my husband went to ask for some, instead of coming and refilling the receptacle the worker brought out two forks and put them in the receptacle, that's it, just two. They need to severely improve this location. read more

This place is sexist. When I order they pack it full, but when my girlfriend orders they give her half of the portion they gave me and then charge her if she ask for more. We tried placing a to go order on the app and the one with my name was packed, but the one with her name was less than half the size. But if we both use male names they are both packed full. This has happened repeatedly. Not just once. Provide your customers the same portion sizes regardless of sex please. read more

I got in line to order my food. There were 5 people in front of me. There were 4 employees working. I waiting 18 minutes to start my order. I wanted to leave but I had already waited so long I wouldn't have had time to go somewhere else. The line was to the door and some people behind me started leaving because the wait was so long. The lady who was serving was moving like a sloth. Manager came out looked at the long line and went back to the back. This is the closest location to my house and work and this will be the last time I come here. read more

this is my FAVORITE chipotle and the only one i ever go to. today , they were really really understaffed and there was one young man pretty much running the whole show. He was taking care of all customer orders and even manning the grill at times. if you see that it's just ONE person up front trying their best, don't be an a**hole. clearly they are all trying their hardest and them being understaffed is out of their control. some people have never worked customer service or even have an ounce of empathy & it shows. to the whole staff - thanks for putting up with everyone's bs my food is never incorrect and they always give considerate portions:) read more

Chipotle Mexican Grill - awesome employee - Mexican Near Me - Henderson, Nevada

I've been here multiple times and the manager is always mad and side eyes everyone. I'm celiac so I ask the employee who's preparing my bowl to change gloves and get some cheese from the back, the employee accommodated my request, BUT the manager was so mad at him for no reason???? she even gave me the death stare like what???? why is she so rude all the time? this has happened few times. Hope this issue will be addressed. read more

Portioned the cheese like it was the last bit on earth, lowkey ridiculous when the place near me gives 3X as much

If you want Chipotle, make the drive to a different location. Our office orders from here from time to time and something always goes wrong. The other day my coworker and I placed orders for pickup. We arrived and spent 25 min in the pickup line before we decided to go in. One of us goes in while the other waits in the pickup drive through. We learned that their system was down so they had to take all the pickup orders manually because they weren't getting the tickets. While this wasn't a huge deal, there was no communication with anyone. The workers at the window took 25 min per car and the workers at the counter inside were avoiding talking to people. After 45 min I tried chatting online for a refund and the online system would not get me to a live person and disconnected me. I decided to go in because I had to go back to work and could not wait. After 5 minutes I finally was able to get an employee to look at me and talk to me. I asked if I could get a refund because I had to go back to work. They said no. They told me I needed to go online since it is an online order. I told them it wasn't working to which they replied I would have to try again. I asked if I could just get a gift card in the amount of the food I ordered ($16). They said no. So I had to leave with no food and no refund. I will not be going back to this location. read more

Always something that goes wrong here! This company nickel and dimes for everything and at the end of the day, they still get it wrong. Such a shame! Chipotle used to be really good food. read more