Great customer service and frame selection. Both Dr Fuentes and Izzy are excellent. Will definitely…read morebe back. Don't be deterred by the negative reviews ;)

Super rude interaction with Trudie who made me wait 45 mins for a simple readers return, told me I…read morehad to wait for management who never showed up and I left without a return. Staff was severely understaffed with tons of people waiting. Even after I was told management would arrive at 12noon to be able to do my return, I waited another 20 minutes and they never showed up so I could not make my return . Terrible service and I'll never return. I was going to buy another pair of prescription Versace's but will not give them my money. 45 minute wait and they were still incapable of a simple return for readers so I asked the manager to call me. Trudie was so rude and never once apologized. Her solution was for me to come back later or go to another LensCrafters. Hopefully they have cameras so management can see the lack of customer service and the amount of customers waiting. You can see that this store has only a 3.1 rating compared to Pearle vision nearby, which has a 4.7 rating. I would recommend going there. *update* manager never called me back and has my glasses with receipt. I had to call myself. Called the store and they told me he was not in today. Then they said I had to come back into the store again a different day. I explained that the last person I talked to took my glasses and receipt and said someone would call me. I waited another 25 minutes on the phone for them to finally process the return. What a joke ! Management is welcome to give me a call at any time and I am happy to discuss this situation further if necessary. *Update two* they have Gucci frames at Costco for $199 . I was previously quoted $500-600 for similar frames at LensCrafters. Not only is their service horrendous, but they are overpriced.

Shout out to Christina for helping me out today! She assisted me with both pairs of my glasses and…read morenow they're so much more comfortable to wear. I also looked around for a new pair so she showed me a handful of options that fits my needs. She answered all my questions patiently as well. Awesome customer service!! Nowadays, that's definitely hard to come around.

The sales associates and optometrists at this location are sooo nice & genuinely the best!!…read more I came in yesterday and spoke to Daniel, Dyani, and Rachel about eye exam options and frames. I was able to book an eye exam for about $180-ish the next day and Daniel had saved the frames I had my eye on! Once my exam was over (thank you to the sweetest optometrist this morning), Daniel rang me up and broke down the cost of frames / lenses / blue-light blocking / etc.!!! I ended up getting 2 pairs of eyeglasses today and they're going to be shipped directly to my house. You guys are seriously the best ever and so so nice I've never had such a lovely time having my eyes checked! I'll definitely be back and I'm going to recommend all my friends, family, and coworkers come here too :) Thank you again to Daniel, Dyani, Rachel, and the optometrist I saw this morning (I can't remember your name I'm sorry!!) like omg... love u guys long time thank you for being so kind

Saw Dr. Chiu for a routine eye exam and for a prescription for a set of reading glasses, since I…read morehadn't been in quite some time - you know, because I don't like participating in the otherwise nefarious world of "healthcare." This visit, however, was actually a pleasure. Dr. Chiu was super friendly and amiable. She had lots of enthusiasm, and she happily and eagerly answered all of my questions about eye balls. I didn't feel rushed or pressured into anything, and she seems like a really great doctor who actually cares about her patients. Much respect. The staff was also great: very nice and helpful. Highly recommended.

I came in for an urgent call-in appointment on a Friday morning after a sports-related incident the…read morenight prior. The receptionist was kind enough to slot me in even though they were already full for the day. The optometrist that examined me was thorough and succinct in communication. He was extremely reliable in answering some questions I had regarding physical limitations related to the aftercare and walked me through the retina scans. Highly recommend this business ! They are professional, kind, and really care for the patients!

I highly recommend this local optical shop. Not only is the staff always friendly, but they also…read moreassist customers by making free adjustments if you stop by with any issues--even for glasses not purchased there. Furthermore, the lens replacement service is excellent; the lenses are fitted perfectly, ensuring top-notch quality that leaves me completely satisfied. I highly recommend this shop. Thank you to Jake & his team!!!

Very well organized and clean shop! Scott was super helpful, as there was an issue with my…read morehusband's frames and lenses. Scott was very patient, knowledgeable, and helped come up with different options and solutions to fit our timeframe. In the end, he checked and cleaned my husband's glasses free of charge and gave us some helpful advice for our next visit. Thank you so much, Scott! Appreciate your knowledge and expertise.

Finally made it to the Quay store! Came during the evening on a Saturday. Been eyeing some sunnies…read morefor a couple years online however did not take the plunge because as an Asian, it's difficult to find glasses that fit right. Jordan helped me in store to find some glasses that would fit my face. She measured and asked for assist to make sure that she measured correctly to get the right fit--much appreciated! Jordan went over lense options--I chose the polarized with my prescription and used my HSA card. I was able to get a 30% off the total! My prescription sunglasses were mailed to me within a couple of weeks. They didn't fit right so I just went back to the store and Jordan fitted for me so they're now perfect. I love my new sunnies! Thank you!!

Love this location! Yasmin (spellcheck if not correct) was amazing! It was quite busy since they…read morehad a BOGO but she was so attentive with my bf and I while also attending to other guests. She helped us both pick out pairs that fit our faces and lifestyle! All the other ladies were also nice and helpful. I'll continue to come back just for her as she was so pleasant. Thank you Yasmin!

When we relocated from Los Angeles, where all our doctors were in the Wilshire and Robertson area…read moreand Cedar Sinai Medical Center, we worried if we would have the same quality care in Orange County. Our doctor at the Beverly Hills Eye Center referred us to Dr Domínguez, Modern Eye Optometry, in Lake Forest. Since 2018 we have been with Dr Domínguez and his team; we have only received excellent, professional and caring services. Our fears were allayed immediately, and time and time again Dr Domínguez' expertise in optometry has been demonstrated. I had an opportunity to also see an ophthalmologist that when I mentioned I was under Domínguez' care, he said "Ah you are in great hands." Thank you Dr. Domínguez, you and your team are definitely and highly recommended for the personal caring reception you always give your clients and because of your level of expertise, use of updated technology, and flexibility in seeing us.

Had a great experience at Modern Eyewear Optometry! Dr.Dominguez was so kind and knowledgeable. He…read moreprovided me with great information about contact lenses and took his time with getting me the prescription that worked best for me. It was such a Beautiful office, everyone was so friendly and kind. Great selection of frames, so many to choose from. I had a hard time deciding and Maribel the optician was so helpful and sweet! She was patient and helped me narrow down my choices and really helped me figure out what my insurance covered and best options for me. 10/10 service. Will be making modern eyewear optometry my home office from here on. Genuine service, great hospitality with people who truly care ! You won't be disappointed

Everything, from the receptionist to the doctor to the person who helped me with the glasses, was…read morefriendly and professional. The waiting area felt welcoming and warm. I like the way Dr. Evan explained everything about the health of my eyes.

I highly recommend this place for trustworthy service that truly makes you feel cared for and not…read morelike a transaction. I feel confident about my eye health and getting the best possible service and options for my glasses and contact needs. Dr. Goldman was so kind and informative, and they took their time to go over things. They even did an in depth retinal scan. Everything was communicated properly beforehand regarding the charges, insurance, etc. They have a large selection of designer and everyday frames including sunglasses. I appreciate that we did try another sample of contact lenses to see if something else worked better for me. No pressure, just kind service and care that makes you feel like friends. This is the first optometrist we've seen since moving to Orange County, and I would recommend them to everyone I know.

I came here without doing my homework but on an immediate decision based on the vision insurance's…read morerecommendations First visit wasn't satisfactory imo for the bill was not broken down and the add on protection was never discussed. Second visit was due to the frame too heavy and the lenses needed to be sent back so I ended up choosing another frame for the incoming lenses. Today my 3rd visit to return the 2nd pair but after few adjustments and replacing the nose pads; I believe I will be ok with this pair. I will be seeing Dr Thomas Wu as needed for I thoroughly enjoyed his caring ways and wonderful work ethics I'll go elsewhere for the frame and lenses next time Update: Couldn't even wear this pair for 10 minutes I'm done & accepted that I've wasted $300 at this place I do not recommend this optical dept

Came in today and inquired about any promotions involving purchase of Meta glasses. Attendant…read moreclaimed there were none until I explicitly referred to one online. Seemed dishonest so I'll be grabbing my glasses directly from Rayban. Worker seemed disinterested in answering questions or providing service.

I went for my annual eye exam. Everything about the exam was…read moregreat. They made you feel important as a customer and the whole exam was very thorough. There are great options for picking out new and up to date eyeglasses.

First of all Dr Christian is extremely rude and very incompetent. For many of reasons. The staff is…read morehorrible the selection is horrible they tell you have a one year guaranteed warranty. And my glasses broke within months so I had the guy named Jose put electrical tape on the side of the glasses which broke gone to the car the tape was off the glasses. This is the most horrible store to go to please do not get your eye exam there or glasses. Once you purchase and are unhappy they turn the tables and they never repaired or fixed or replaced my glasses. They're awful do not go here

I've been wearing my broken watch for some time and finally decided to bring it by here on a whim…read morebecause I had dinner reservations nearby. I see a sign that they are closing/relocating on July 15, to reopen in August, so I was worried they wouldn't be able to fix it. They said they couldn't take special repair orders right now but could take a look if it was a quick fix.... it ended up taking less than 15 minutes (and $35) and I had a fully functioning watch again. Did not expect to have it fixed same day so I was super grateful. "Just in time" is right! Will be back next month after they relocate to replate my other watch, which I got a quote for that sounded fair in pricing. They also had a good selection of watches, including one I had been eyeing online. I would come shop here in the future when I'm in the market.

Good costumer service. Very polite workers. Did not take long to change battery for warch. I would…read morecome back.