We sat at the bar. There were 2 female bartenders. One was our actual waitress also. Brenna was SUPER. Never caught the name of the one who made our drinks which were lame and disappointing. We went for the Margarita of the month. Think she not only left out the blackberry syrup since the drink was so pale but the alcohol was so watered down you couldn't even feel a minor buzz. I started choking on the sugar crystals from the glass rim and needed water, barely able to gasp out need water and that same bartendress just walked away even though she knew I was coughing and needed water and just went up to our waitress and told her to get us some. No regards for my health. Shame on her. The food was good, we all got the Triple Dippers. Not tempted to return as there are swirling gnats at the bar unless you bring an exterminator. I am not the only person with this problem mentioned in their review. That's pretty nasty. read more

I live in North Fontana, don't like Services and it's not very clean . I give this place 10 very Clean And the staff are very friendly everyone versus a team player I will come back again. Everyone keep up great work read more

They clearly earned their three star rating. I used the curbside to go app to order my food. I get a reply saying my food is ready I come to curbside follow the instructions and then wait 10 minutes, finally I go inside and ask them why they haven't come outside the manager who seems slightly indifferent tells me she never got message that I had arrived. Im sure my food is cold. She offered to make me a new order which I accepted and I hope I don't get anything special in my order we all know that's possible. Why have curbside to go if you're not going to monitor it? read more

Loved the amazing experience we had the other day. Great food, drinks, and the vibe was great too! The staff is so friendly, especially Matthew. His knowledge for the menu is great, really helped us understand what we wanted. Definitely making this Chili's the new Saturday night spot! read more

Food is good , the service is very bad ! The waiter who work at the right hand end table gave me a really bad service today ! He ignored me totally, offer service to others who came in after me , even I order some water he bring it to me after half hours Will not visit here again ! read more

A great place to take my little one for a mother/son date night! There are an assortment of items for him and quite a few options for me as well (vegan)! With two different diets, Chili's has made it both affordable and pleasant to go out for a quick bite to eat without it being fast food. The food is good for what it is but the winner is truly the game console/kiosk on the table. It makes up for where the food lacks. read more

Chili's - Kids Mac and Cheese with sliced pineapple! - American Near Me - Upland, California

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Whether you come here at night for dinner on a Friday night or you come in for happy hour on a Monday, the food quality, friendliness and overall experience is the same. Now it is a chain restaurant, so I am not expecting a 5 star review and 5 star quality service; however, this is a pretty average and standard Chilis. I sat in the bar area, and note it was not too busy, but it still took about 6 minutes for the waitress to come around and greet the table. Afterwards, took about another 10 min for the drinks to come out and lastly, 10-15 minutes for the food to arrive at the table. The waitress only came around twice to check in on the table and see how everything was going. However, like I stated in the beginning, this is a standard Chili's, so I can expect this at any location. read more

Chili's - American Near Me - Upland, California

Service: 3/5 Courtesy: 5/5 Food: 4/5 I love all the Chili's but I do not normally expect "good" service but that day my wife and I was treated very well. I believe he was the owner or manager. But, still nice. Initially, I wasn't too keen on the host. Kind of awkward. He asked us how many people were in our party. We told him that there were two. About 5 seconds later, he grabs two menus and says, "Right this way." My wife inquired if it is us. He didn't say anything but he took the couple who walked up after us. It was bizarre. But, we did get seated about a few minutes after. The manager stated that our server will be right with us and asked us if we needed anything. We said two waters and he was quick. Our server didn't approach us until about 10 minutes later. We were ready to order by then. She took our orders and we enjoyed our food. So no complaints there. Another server came midway and served us some more water. She didn't realize somebody took care of us. Which was fine; it saves us asking for a refill so we were fine with that. So, my final consensus, this location was better than average despite the shortcomings of the first few minutes. The wife and I enjoyed our time! Thank you! read more

Chili's - Steak, mash potatoes, and steamed broccoli. - American Near Me - Upland, California

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My son and family went to this Chili's tonight and asked me what I would like them to bring home for my dinner. I ordered their Ancho Salmon Cesar Salad, EXTRA dressing on the side. I have dietary restrictions so I texted that I can NOT have the chile rub on the salmon, nothing spicy. I've had their cilantro pesto before so I asked if that, and cilantro, and queso fresco could be put on my salmon. Alas, no such luck, I got plain salmon BUT it was very good and cooked just right. The romaine in the salad was okay, fresh enough but not great. The EXTRA dressing on the side? I got NO salad dressing SMH. I did get a container of parmesan. I had my own dressings at home but NOT a Cesar dressing ::sadface:: I made do. These mistakes? My son showed them my entire text. Can't read? I don't know... Disappointing. read more

Been at this Chilis multiple times... I usually get the steak, it's edible but nothing great. No flavor rally just a slab of meat. Then I get there mashed potatoes, for some unknown reason under their customization tab you can't ask for no onions. They give you a survey after you eat there and I always ask about this... they never respond. They could do so much better on their food but they don't. read more

I won't knock the score because I can see why people enjoy this place. The food is cheep, and they have a wide variety. The food is average. Some people enjoy it, and some don't. Can't complain about that. read more

Came here last Saturday night, I didn't have to wait too long to be seated. Good food and the waitress are very nice and friendly. Will be back read more

Chili's - American Near Me - Upland, California

It's really really sad that a big establishment has rude and slow moving service. How is it that a table of two - same party and only one gets the order they put in? From the host- the two young girls will bat eyes for the guys and will rudely tell you that you need to wait until she is ready to clean the bar tables. Cool no problem except you went and cleaned the table to seat the group of guys that just walked in right away. Zero waters on table requested 3 times. Why does it take asking three times for waters but again will get the table that is jointed with ours - same party . Shame on an establishment like chilis for this encounter . Your staff needs common sense training . Appetizers on top of it came out cold . Won't be back . Sad sad sad cause we don't have many places in upland / rancho boarder read more

Okay so I ordered the rib eye steak cooked medium... what I received is a SELECT cut piece if meat, fullyncooked thru until its dry that was cut off anothernpuecenof something BUT IT AINT A RIBEYE. The waitress appeared to be upset because i insisted it wasnt a rib eye. Being married to an Exec Chef has it's perks...you learn meat and cuts...this was NOT a RIBEYE!!! I dont want anything for FREE...I'm starving, its 7pm and my first meal today...leave my sides and replace my meat with the correctly ordered meat please. read more

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In the area so gave it a chance, hoping it would be better.. Food was way better this time, but service was just ok. read more

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The waiter in the bar area was far more interested in talking to his friends then servicing. We stood and waited for him to clear the table we were waiting on for 20 minutes, and couldn't even get him to speak to us. read more

Had a gift card that was never used and stopped here. We were seated right away. Music was just the right volume. Food specials like 3 for me is quite a deal at $10.99 for drink, appetizer and entree. My crispy chicken was huge with fries and the sauce was very tasty. For all those complaining about the price of fast food, stop going and stop at Chili's. It's been awhile since we have been to a Chili's. So glad we came! read more

We went for early dinner Saturday 8/7 around 5:30 pm. The restaurant was busy but not super crowded. We used to go here weekly per pandemic but I'm not sure we will ever go back. The menu had food on it, the payment kiosk had food on it, the A1 sauce bottle was covered with sticky sauce. The server wanted us to use the kiosk to put out number in and use our discount when we first hit there and I politely said "oh, there's food on that". He apologized and said he'd have someone clean it. Ok. They returned it about a minute later and it was still disgusting. My picture is the "after" photo. Pre pandemic this would have been unacceptable. Now? Seriously how can you even trust a restaurant that thinks this is ok? The food and overall service was fine but no one wants to eat in a dirty restaurant. Get it tiger her chili's!! read more

Chili's - Payment kiosk covered in yuck - American Near Me - Upland, California

There's only a select few things that are promised in this life and A chili's three for ten is on the top of that list! I walk in and they have my corner table ready with a steaming hot pile of chips followed by freshly sliced and diced house salsa! I wash it down with a rippling swig of Diet Coke! Diet Coke is the gift from the heavens that chili's serves with such drive and such power! I get my crisp ceaser salad topped with finely aged cheese and a perfectly baked batch of croutons! I would literally sacrifice my first born child to get a taste of that Cajun chicken pasta! The restaurant is spotless and one of the best serving staff a restaurant could ask for! God bless the chili's on campus read more

Chili's - American Near Me - Upland, California

This chili's was good the food and table service, had the steak and it was cook very well juice and soft, we had a problem with my husband burger it was more pink then he would like, but our server(Carley)took care it very well, she give my husband a salad and checked on us a lot, our drinks were very empty and the table was always clear of the dirty dishes. The server was very polite and had good recommendations for food. Only problem I have is that they need to move everything off the table and wipe the whole all the way to wall. read more

Surprisingly decent! We've been to Chili's at different locations but they were expectedly horrible. This Upland Location was good. We were seated immediately, the server came and took our drink order within 3 minutes, the Chips & Salsa came to the table with drinks very quickly. Our server was very attentive and brought us refill without reminding her. My kids ordered hamburgers with fries: The meat was juicy and not dry like other locations!!! I ordered Caribbean Salad with Shrimp which was not bad at all. Shrimps were not dry and tender. Salad was crunchy and not welp. I honestly was surprised!! It could be because not many tables were filled but overall, we had a good experience with the place. The server also gave us extra chips to go!! read more

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Good food, great(fast) service during Covid19. They rallied and set up Pick up stations outside. Y'all, we can thank DoorDash, Postmates, GrubHub etc for this...Restaurants have upped their takeout game in recent years and Covid-19 was the real deal! Foods good - enough to share, and inexpensive too! Try the smokehouse deal... read more

Caulette was very kind & extremely attentive. We did not have to wait for her she always kept checking in. Very bubbly which makes your dining experience pleasant. Keep it up Caulette !! I would say only downfall is they had to wait for more staff to open more tables read more

Every time I go there, there's always hair in my food. This is the second time it happened to me. It's so gross.

Do not come to the Chili's in Upland in the crossroads shopping center. If you want to go to a good Chili's go to the one in Chino Hills or Rancho Cucamonga. I am completely unhappy with my services here in Upland. I walked in and no one was at the front at the hostess counter to see me. I had to ask a waitress in the bar where's the hostess. She was very blase and acted like she could care less. The host finally came over, and he was blase. He seated me and no one came to take me order. I had to ask him for a server. The server was friendly and got me my drink (that is the El Presidente), it wasn't even full to the rim o (it normally is when I go to Chino Hills or Rancho Cucamonga Chili's). When I addressed it, he said the Manager told them not to fill it. What the heck? Then they brought it to me and brought the glass to me full of ice. Then the drink was going to spill all over the table. I had to ask for another glass. The Manager's name is Cali. I ordered my burger medium rare, when it came it was well done. I had to ask for straws twice. My server was very friendly, but never came back after serving me, to see if I needed anything else. He only asked me when he brought my food. I had to ask the host AGAIN for my server. I got frustrated, asked for a Manager (Cali), and all she said was; she'd take care of the bill. She never asked me did I need anything else nor, did she come back and check on me; nor apologize. No wonder when I walked in here, it was dead. There were hardly any customers. I can see why I highly recommend if you want to go to Chili's, go the one in Chino Hills or Rancho Cucamonga. The service is 10 times better. I won't be coming back here to the Upland one. read more

WORST CHILI's ever!!! No customer service and the rudest manager- Danielle. Would not waste your time at THIS chili's... read more

This place is great for a chili's. Never had an issue with the food or service. Order from here bi weekly Enchilada soup is fire and they always give freebies via email. I know they are keeping everything very clean too. Ordered today and was on time, hot, fresh and delicious. read more

Bacon Rancher* it came out raw, and my stomach has been hurting since I ate it tonight and the food didn't fit my expectations basically because the bacon is literally raw read more

Chili's - Bacon Rancher* it came out raw - American Near Me - Upland, California

I've been to this location several times in the last few months. It's clean, open, spacious and delivers great service every single time. In comparison to the one in Rancho Cucamonga, this one is far better! We go way out of the way to frequent this location. As I mentioned in a different review about Chili's in San Diego, this chain knows a lot about value , quality and good service to get people into their doors! I must credit the management at this location. You've hired a great group of young people that are service oriented. The service is lightening fast and the food always comes out delicious and at the correct temperature. Aesthetics and cleanliness are always on point. When I'm watching my pennies and desire a great meal and service, this is my go to spot! Thanks, Chili's, Upland! You definitely stand out amongst your competitors & look forward to more wonderful visits at your establishment! read more

My family and I have been ordering from this chili's to go every Friday for a few months now, there's usually some issue with our order like forgetting our dessert, something missing from the actual meals, or something not being cooked right. Tonight I was eating my dinner (I got the steak dinner with mashed potatoes and the street style corn with a Caesar salad.) As I was eating my mashed potatoes I found a large piece of plastic in my potatoes, this is the SECOND time I have found plastic in my food. Plastic with food is absolutely unacceptable, I will not be ordering from this restaurant again. read more

Chili's - plastic found in Loaded Mashed Potatoes - American Near Me - Upland, California

If I could give 0 stars I would. I ordered a chicken sandwich to be delivered. When I recieved my order, I began to eat my sandwich and realized the chicken had a weird texture. Upon further inspection, the chicken was raw. I was disgusted and I lost my appetite. I called to notify the restaurant about the raw chicken and all they offered me was a $20 certificate instead of a refund. I will not be ordering or dining here at all. Please be careful if you decide to dine here. I would honestly avoid this place and find something better to eat. As a restaurant, it is your responsibility to make sure the food is fully cooked to avoid customers from getting sick. Do better chili's because this is unacceptable. read more

My wife and I were very dissatisfied with the manager at our local Upland Chili's. We wanted to get the free chips and gauc(with the email offer) (without the Jalapeno's) and the manager said they make the gauc up fresh each morning(eating at 5:00pm ) but the gauc was too HOT with the Jalapenos so we requested it our free order to be without the Jalapenos or just with some mash avocado and the manager just gave us a smirk and said "I'm NOT going to do it", it takes too much time to do a single order that was when we said just the avocado mashed but he repeated "I'm NOT going to do it", with the definite smirk again. He started to walk away and I told him that we did not want the chips without the gauc and he took it and walked away and we never heard back from him again. Our regular dinner was hot, tasted good and the speed of our meal was very good but the attitude of the manager, really made this dinner a not so great dinner. read more

The service is terrible. After ordering a soup and skillet queso with chips through the app, I received a text that my order was ready. I arrived to be left in my car waiting 7 min after checkin until I walked inside to pick up my curbside order. The To Go manager was very rude and passive aggressive. Blaming the app and telling me is should have called in to order and not use the app. ( how am I to know?) First he only gave me soup looking at me strange until I had to ask for my chips. Once I got into my car I discovered he didn't give me the salsa that should be I my order. I went back in and asked for it, and received the same attitude, treating me with fake and half hearted "I'm sorry's." It's sad that this specific location struggles so much with doing its job and being accountable to its patrons. read more

Horrible experience. Ordered to go as I normally do. Checked into a stall. Waited 20 minutes only to go inside and then tell me I was supposed to come in to get it. Food ended up being cold a tough. Too bad. read more

The food deserves 3-4 stars it was good but the reason I'm giving the 5 stars is because of the service I was given a young gentleman called "Mikey" he was very helpful and patient with me and he was helpful with my whole family and very respectful if anyone's goes to this location please ask for "Mikey" great respectful helpful worker.! read more

I think Chili's is back! I felt like there was a bit of a fall-off several years ago, when the menu shrank and it started to seem like every location was permanently understaffed (says more about the corporate level than the individual workers.) At that same moment, their sworn rival and archenemy Applebee's took the upper hand. We were eatin' good in the neighborhood for at least like, 5 years there. Had a great experience, though, at Chili's at the Colonies in Up-Upland just the other day. The three of us were seated on a busy Sunday night after maybe five minutes, and prompt service was the absolute name of the game for these guys from there on out. I mean, rapid fire. Can't remember the dude's name who helped us but he was a bigger guy who looked like he might've been a Pacific Islander? But I'm pretty high so random images might be blending together. Point is, that dude was cool, everybody rocked, the food rocked. Pay them well and we'll keep showing up - and I'm not even related to anybody who works there! read more

The food is not good! I would only go if family forced me! I heard the soup was good. I did enjoy the wings a little. Our server was awesome! She was so attentive! Way to go VD Raelene! read more

Came the evening of Basketball Finals. Even though the place was pretty busy, the service was quick efficient and pleasant. One of the things that I like about Chili's is that there are television monitors which are viewable from many different locations in the restaurant. Tremendous tremendous service tonight. Cannot tell you how nice it is to be greeted personally by a manager. Also, the positive attitude and smile by Miriam is wonderful. Whenever Nate and Miriam are working in the place - There is a tremendous energy in the place ... The people in this place make it extra special. read more

On the way back to LA from Palm Springs and we needed a place to eat. Chili's was a quick and convenient option so we went ahead and went there. It was fairly empty and we were seated right away. Ordered the nachos to start. They were good - an interesting take on nachos as they were sort of deconstructed. I ordered the BBQ burger with a veggie patty and no bacon - sub fries for onion rings. The rest of the table split a plate of ribs and a salad. My burger was tasty - the black bean patty was 100% the ones they sell at Costco because the flavor was too familiar, but I'm not complaining. Onion rings were nice and crispy, as were the french fries. The rest of my family seemed to be satisfied with the ribs. Service was good as well. An overall good meal, but not worth 4 stars from my end because of the limited vegetarian menu options. read more

Ordered from Grubhub, not their fault food was bad. The Texas dry rub ribs had no dry rub on them, fries were cold and soggy. The little big bites hamburger weren't cooked all the way, and why do they always forget the ranch dressing? Fries were also cold and soggy. The ribs also looked like they had just warmed them up from the refrigerator. Salsa and chips were good, could have filled the cup up with more salsa to the top. Won't be ordering from there any time soon. We are on a budget, do not like wasting money on low grade of food. Try eating somewhere else. read more