Got there to pickup my order for 6, no one around to help, finally a waiter went and got the bartender to get my order. Got home was missing one appetizer plus food was cold, only live 5 minutes away. Terrible experience! Very disappointed! read more

My experience with Chili's was whatever. The food always tastes the same; nothing special, but at least you know what you are in for. I got the avocado burger with a blackbean patty instead. The burger was pretty good especially once I added some tobasco sauce. The reason why I gave the Tracy Chili's such a low score is because the service was and always is HORRIBLE. We were seated very quickly, but our waitress didn't stop by our table to even take our drink order for at least 7 minutes! When she did stop by our table she was carrying a tray FULL of food, and said "I'm so sorry I have a huge party and will be back soon." I understand it is busy, but don't try to make me feel bad by showing me the large tray of food you have, go set it down and then come back. She did this to us at least 2 times with her large tray. Girl I don't feel bad for you. She was so busy someone else came to take our order. The whole time we were there she only filled up our water once!! Not enough at all!! Of course she was very prompt with the check. Luckily I typically expect this at the Tracy Chili's read more

I have always had great servie and the food has always been great. My whole family enjoys going here. Their white chocolate molen lava cake is to die for. Prices are very good for what you get. read more

horrible service, i was sitting in a booth for 25 minutes until someone said anything to me

The "host" gave us a look & continued sweeping until another group came in after us. No smile, just a question, "how many?" and brought us to a table. Short staffed or not, our waitress didn't acknowledge us even after 5 minutes. So we left. No wonder it looks deserted in there--off to Applebee's! read more

Worst customer service... Never experienced anything like this... Manager won't even come talk to u...stay away from this place...!!

This is one of my husband and my favorite resteraunt. You can never go wrong with the fajitas. They are always outstanding and the service is great. The only downside to chili's is that they allow children in the bar area. This should be left for adults only who want to go in after work, gave a few drinks and watch watch the game while wasting appetizers. It kind of ruins it when there are children (especially unsupervised 10 and under). The parents don't watch their children and there's a lot of drinking and its set up for adults who want to get loud and yell at their teams wining or losing. The other side is perfect for families who want to quietly eat and relax. And you can't go wrong with the food there. Even the chips and salsa are the best. read more

Came in around 2pm today (Monday) and went to the bar area. There must have been at least 6 dirty not bussed tables. No manager or host in sight. The staff looked overwhelmed. I sat at the bar and it took the bartender 15 min to ask me if I want a drink. I ordered only for him to come back and say we are out of mix for your drink........ I walked out read more

Well first off I will never recommend this place ever to anybody horrible service we waited half hour to get served food and then 45 minutes later our food came the waitress Ashley was horrible I will never go there again. She never checked on us one time she was a horrible waitress . Save your money go somewhere else . read more

Currently sitting in chilis waiting for my food that I ordered 30 mins ago!! My family and I would come often to chilis since it's open but I've noticed since they remodeled the service is lacking!!! They need to put more focus on the customer service again cause they lost it!! read more

Why would you ever spend your hard earn money on this place? The waits are long, the service is terrible, the food worst, sodium, sodium and more sodium. Look you have options so pass on this one. read more

I had a few mistakes on my order I ordered to go at this Chili's in a few days. I wrote them a letter the second time, I ordered a Quesidilla Salad, and they forgot the Quesidilla. But when I complained the corporate office was nice enough to send me $10 worth of gift certificates to use for the next time. Thank you. You have class. read more

It was hard to give one star but had to in order to YELP. Chili's is absolutely horrible! I used to work at & for Chili's back in the days of early to mid 1980's. The food was awesome! It has been slowly going down hill & now it has hit ROCK BOTTOM!! The food is terrible!! Time to close the doors. I will never eat at this establishment again no matter what town or state. Honestly, the only reason we went here this evening was because we had a gift card that needed to be used. Big Mistake! Should have re gifted the gift card!! The restaurant seemed to be under staffed. It was a huge mess & dirt tables everywhere! Food all over the ground and tables complaining all around us. Sorry Chili's but no longer a fan. Chili's needs to retire. You had a good run......... read more

I gave 3 stars because past experiences at this Chili's location have always been ok. If this had been my first time here I would have given it 2 stars or less. Our server was ok, she was prompt and polite. We ordered our dinners and drinks then waited. My wife got her drink but they must have forgotten mine. Our dinners were brought by another server. I had to ask for my drink. Our original server asked us if our meal was ok. No other contact with servers the rest of the meal. My dinner was bland. I had ordered it before and it was good. I couldn't tell if there was salad dressing on it or not. The shrimp was cold. Last time the shrimp was hot. The restaurant was filling up and it appeared there wasn't enough servers for the amount of patrons. read more

I'm not one to complain, ever. But we waited at least 7 minutes at the entrance before someone finally took us to a table. Keep in mind, workers kept walking right past us. They ended up seating us in the cocktail area. Our server did not bring silverware, napkins, refills, the check, and barely checked up on us. We felt that we weren't being acknowledged because we're young but we're restaurant workwrs too!! He still got a tip, but we won't be back to sit in that area again. read more

The prime rib burrito was excellent. Might just be the best burrito I have ever had. Lots of nice tender prime rib and a well balanced Mexican flavor. Ask for Maria. She is a great waitress with a bunch of fun energy. This is my third time here and I am happy with this restaurant. read more

We brought our kids to Chili's for dinner last night. What a fun time they had! Our server was sweet and talked with our kids and made them feel special. We got a nice big bowl of chips and salsa, and our drinks right away. The kids meals were great, we got the macaroni and cheese and pizza for the kids and they shared with each other. I always share my son's corn on the cob, it is so yummy! Our meals were great as well, I love all their salads! I wish we had room for dessert! We have had the chocolate molten cake in the past, and it is so warm on a cold night! What made it a great night was the friendly and attentive service, especially relaxing when the kids start getting restless! read more

Awful service and rude bartender! Guess if you're not in their "click" you can forget watching the game on the TV. A couple came in about 20 minutes after us and asked the bartender to change the channel on the TV. We told them we were watching the game, the bartender told us to turn around and watch another TV. I don't think so. We were there first, why inconvienence us? Never going back here. It may sound minor, but it's the circumstance. read more

We used to frequent Chili's because it was close and the food is pretty good and there are things on the kids menu that my kids enjoy. However, about a month and a half ago we placed an online order to be ready for pick up by a certain time. My wife was gonna swing by and pick up the food on the way home. When we placed the order it said it would be ready by a certain time but when my wife got there the order had just come through their system even though it had been placed over an hour in advance. She then had to wait over 45 minutes for the food then when she got home the order was wrong. So I called the manager and he apologized and said he would send me a coupon for a free meal for two on the house and I even gave him my address but it never came. I doubt we will ever go back.... read more

Can not cook a steak correctly to save their life. I wanted medium, it came back completely rare, I told them, then it came back completely well. I said forget it and got a salad, told manager they said they would take it off the bill. Then the bill came and the waitress kept messing the bill and the change up!!! read more

Overall I enjoy Chili's. Last night however, my fajitas were just okay. Steak was over cooked. The shrimp and chicken were good. My major disappointment is I feel they are skimping on portions lately. Onion strings order seemed small and worse, since when is a half rack of baby back ribs 5 ribs? Still an okay place to go. The Two for $20 meals seem to be he better bargain. I won't be ordering ribs again though. read more

This is not a review of the restaurant as much as the location. Last night while my family and I were having dinner our car was broken into. My purse, a new pop up pool, a child gaming system and paper towels. When we told the management of the restuarant they were not very helpful. I have made a police report but the officer said this was the 10th car break in in a week and the chili's management refuses to put cameras or any extra security in the parking lot. The robbers used a screw driver to jam my lock. Witness statements say the thieves drove a four door white or silver sedan. read more

HORRIBLE SERVICE!!!! When my family and I come to chili's we don't always expect the very best service, as everytime we go the service is not that great, but today was the worst ever, we sat our selfs in the bar, our server came took or drinks and food order, food took a little longer then usual but when we got our food everything look good so we didn't care that it took a little longer. The disappointment came when after dropping our food to the table we never saw the server againg, I never got refills to my drinks, I had to get up and ask the bartender to refill my water as my kids drinks where empty and asking for something to drink, 10 more minutes pass by and I had to stop another server to bring me a box and even mention to her "I think our server forgot about us" she just smile and brought the box to the table, we wanted to order dessert, but how could we if we didn't have a server right? Check? Nope no check, even my husban that has a lot more patience then me said we should walk out with out paying see if they "NOTICE THAT" (he was mad!!!) I just pull out my card and pay on the little tablet they had on the tables, absolutely worst service ever!!!! read more

if I could give less then one star I would. This is in regards to a meal from last night 06/22/16. We attended a birthday dinner for our friends son that started at 7:30. There were about 20 of us, there were only 3 families when we got there, but there would be 6 different families total, so we asked before ordering for separate checks. We were told, no problem, you can separate at the end of the meal on the kiosks... that should have been our first clue. I am not going to talk about everyone else's experience with ordering, just my own (even though it was a mess). We started out with one waitress, and once everyone was ready to order, ended up with two. That should have been our second clue. i ordered for my family, including my kids who were sitting at the other end of the table, 2 for $20 for them, a chicken fajita quesadilla for me and a Steak dinner for my husband...I had an ice tea, he had water (tap, gross) and the kids had kid drinks. I asked for the kids appetizer to come to the adult side of the table. Other people order after me us....but got their appetizer first. I waited for a good 15 minutes before inquiring, the waitress said it had already been brought out and pointed at my friends... uhm, no, that was for THEIR 2 for $20, I haven't gotten mine. she goes back to the kitchen and brings ours out, luckily it was still warm. Food starts coming out, I was thankful that my kids got their meals first, that usually never happens but that was the high point of the meal. They bring me a faijita quesadilla with substituted steak...(blank stare), no I'm sorry I got the chicken...ohhhh they say and take it back. Everyone else's food comes out...but three, they head back to the kitchen. We assumed to get the rest...but no. Next out comes my quesadilla, only now, it's a bacon ranch chicken quesidilla...but whatever, it's close and I'm hungry. Still no food for the others. We wait. and Wait....apparently there was a mix up and there food was entered and put on hold, everyones sorry..."it's cooking right now"...they finally got their food, but it was rushed, and overdone, but they were men and they were hungry so they ate it. Now comes to the bill. it was almost 9 by the time we decided to start looking at the check. Which somehow was showing on the kiosk under 3 bills, not 6 and those 3 were all confused and mixed up. They offer to print them out, turns out 4 were on one, and the other ones were wrong, for something small I think. The manager apologized and offered to comp a few meals since our bills were jumbled and some of the food was late, I'm not sure which ones, but none of mine. So they take the kiosk and say they'll print out a receipt. I start to go through the one that has 4 families and put numbers 1-4 next to each of the families items for them to break out into individual family bills. family 5's bill has some issues so they're hanging out waiting for their comps, family 6's bill is fine and they take off :) Lucky... The manager then brings me back my bill, but now there are some comps taken off which was nice, but she had ADDED family 5's bill onto it, so now there are 5 families orders consolodated onto one.....so I had to go through again, oh and I should mention the damn steak quesidilla is now back ON the bill, even though no one ordered or ate it. needless to say, it took over an hour for us to break the bills apart...we didn't leave until almost 10. I had to send my husband and children home ahead of me so they could take showers and get to bed......it was a nightmare. I understand parties of 20 can be hard. I get that.....but honestly, how hard is it to separate the orders when I have them NUMBERED by family name?? And after all of that, I didn't complain once about eating the meal that I didn't order, that was late because they had to take back the first meal that I didn't order....and then the waitress got flustered with me for doing their job trying to make it easier for her...and I think she was surprised I didn't leave a tip. I will never. EVER. EVER EVER. come to Chili's again. read more

I work in the same shopping center as this Chili's and order often from them. I have 30 mins for lunch at my job and always use the online app to order. This particular restaurant is ALWAYS late and slow to deliver the food I order online. Knowing this I always go to pick up 10 mins past the promised time. EVERY time I walk in it takes 5/10 mins for someone to make eye contact and even longer to serve me. All I want is my food since I only have 30 mins for lunch. There are usually several servers and at least one bartender but evidently they all think everyone is on vacation and has all day to pick up their food. They serve you when they are good and ready. Today I ordered online, went to pick up my food 10 mins past the promised time as always because they are never on time. As stated previously I work nearby and only have 30 mins....our store was extremely busy and I didnt have time to dilly dally. I get there and per usual wait at least 5 mins for someone/anyone to acknowledge my presence and give me my food. I have money in hand tell them my name...I wait another 5 mins {now 10 mins into my 30 min lunch) for the server to tell me they made the wrong food and had to make it again. This is now 20 mins past the promised time. Extremely frustrated (as always with this establishment) I say "Nevermind I will go some place else" Server says in a smart aleck voice "Have a nice day" no sorry no we will comp your food because we screwed up no nothing...I say "You guys always do this" and the server again says in his smart aleck, even louder, voice "HAVE A NICE DAY!!!" This so rude and condescending. Now Im over 10 mins into my lunch and have to go somewhere else to get food. Chilis does not care about their service or their customers. I wish I could give this restaurant minus stars. Update: Hahaha, this restaurant used to give us a 10% discount but since writing this review they no longer offer the discount. Far be it from Chili's to improve their service, nooooo they decided to punish a nearby business instead. LOL typical of their incredibly bad service. No apology, no nothing. Thank goodness there are dozens of other restaurants in Tracy who are happy to serve customers with great service and great food. read more

Made the huge mistake of ordering to go. My orders were mixed together and my food was cold and I was missing food. Usually my food is perfect in the restaurant. Don't know why to go was so horrible. The manager did offer to fix it but why was it so messed up in the first place. Don't order to go and you'll be fine. The food tastes better when they make it for you then and there. read more

food was Okay, service was good, I would give it another try next time, possible give them a better rating. Our server was nice and price is not too bad. read more

I am a newly pregnant woman, which means im sick a lot and when i choose something to eat it's purely out of craving and wanting something yummy. My fiance picked up my order which was the bottomless chips and salsa and the garlic and herb salmon with rice and broccoli. The cost was about $20.00. The Broccoli had brown spots all over it and was so crunchy like it had never been steamed maybe microwaved. I have eaten a lot of salmon in my life and for that price the portion was mediocre, with the weirdest texture. It was seriously crunchy like a potato chip on the outside and dry as anything on the inside! The rice was dismal and a very small portion at that! I will not be ordering from here ever again. I have really been let down by the option to eat fresh food when eating out. Not eating something that tastes like it came straight out of the microwave for $20 bucks! read more

We were very reluctant to come back to a Chili's restaurant . This Chilis was great!! Great Service from our waiter Andrew!! Very attentive and refilled our drinks and asked more then once if everything was ok! Yes Andrew more then ok.... great !!!! read more

lunch combos are great, filling and awesome prices! food is always hot, on point, and bartenders and waiters are always on it, and super nice and knowledgeable.. I find it hard to believe that not more stars are given, I love coming here whether it is for lunch or happy hour ;) happy hour prices and drinks are amazing as well!! read more

Me and my boyfriend come here on the regular since we live across the street. We are members of the reward program and enjoy using our points and receiving them. The last couple of visits have been downhill for me. Everytime we come in , there is no hostess to sit us. So it takes a bit longer until someone sees us and sits us down. This has happened the last couple times. Last time our server who I can't remember her name wasn't mean but wasn't friendly either. She couldn't even give us a smile at all. Her mug face made us feel a bit uncomfortable. But we carry on with eating. We come here almost 3 times a week spending 50 dollars each time. I might have to stop coming g here sinc3 they can't seem to smile at us at all or build a relationship with us since we're regulars. Food is okay, on or off sometimes. Either fries can be super cold or it can be over done . Will I come back? Maybe. But not until they retrain staff . read more

Our evening at Chili's start out really bad. We were told our wait was going to be about 30 minutes which turned in to an hour and a half. We are not much for complaining but our kids had empty tummies and didn't handle the wait time very well. So we went up and spoke to the hostess, who then went in and spoke to the manager. The manager was nice enough to bring over some free fries for the kids. Which the kids were really happy about. Once our table was ready Justin the manager came over to us again to see how we were doing and to bring us an appetizer. Which was really unexpected and very kind of him. He said he was really sorry for the wait and that he was going to make sure our meals and time with him would be great. Which it really was. We had a very helpful waitress Ashley who never let our drinks go dry and come over several times to check on us. She and Justin are AMAZING. Thank you for your great services. Totally coming back to this Chili's in the future. read more