This is one of Chili's new restaurants with a contemporary look and feel. No tchotchke here. We've gotten over the alien feel of the touchscreen computer on the table and now see it as part of the experience instead of a gimmick. It seems to work and I like paying at the table when I'm ready. On this visit, I was disappointed that our waitress failed to sing happy birthday to our three-year-old daughter on her birthday. Why do you think we came to Chili's? If someone is there and they say it's a family member's birthday, do you think we came in for a description of how busy the waitstaff is? Amusingly the drawn out excuse and faux regret took as long as the song itself would have. My two star rating is solely retribution for my daughter's disappointment -- this is otherwise a three-star establishment. read more

Chili's - One of the new Chili's with modern decor. - Tex-Mex Near Me - Tracy, California

Really Chili....? Do not let me down....now....dirty dirty dirty ! At least one of the "pro"....MUST WORK LUNCHES!!!.... and how am I supposed to contact you???? I have emailed you from " feedbacks On your website read more

Chili's - Tex-Mex Near Me - Tracy, California

After ordering a Classic Bacon Burger and a House Salad for a 'grab and go' experience, I was greeted by a locked door to the carside pickup entrance. Two girls that worked there were behind the door and decided to snicker to eachother and tell me to walk all the way around the restaurant to the other entrance and then walk all the way through the restaurant back to where you pick up your to go order. When I arrived to the desk, the girls were gone and another waitress came to help me. She told the people in the back that I was there for my order and I heard 'it's bagged and ready right there.' I waited at least 5-7 more minutes (while being the only person there picking up food) for someone to finally go get my food and ring me out. By the time I got my food home it was basically cold, and there were also random bits of pasta in my box. I didn't order pasta and have no idea how it could have gotten there aside from someone completely negligent boxing my order... I will more than likely never be eating at this Chili's location again due to this experience. read more

The food is good, but they've cut WAY back on the amount you get. For $18, I expected my salad to be more than 1 1/2 cups of lettuce. :(

This 5 star review is for Tyson. My husband and I came for dinner tonight. I typically don't write many reviews but the service we had tonight was 5 star. Tyson was very attentive. My husband tends to get antsy when we are at restaurants and the server does not check in, especially when his drink is done or half way (We both come from the restaurant industry). Tyson brought my husband another beverage without even asking. He checked in with us multiple times. Tyson's customer service will be the reason my husband will return frequently. Great job Tyson!! read more

Perfection at its best.. The ambience is a welcome to my home .. i love the customer service there.. the food is soo great.. my daughter loves going there always.. the Mango chicken is a delight.. the love chili's. read more

Chili's is awesome. Great servers great food the ribs are the shiznit. Definitely a regular on the rotation! Oh and nice cold beers here!

We went for lunch 5/16/16 I ordered a burger and fries and my wife had lunch special with cheese enchiladas with cilantro rice. I loved my burger and eat every bite. I usually leave some and eat all my fries so it was really good. My fries were closer to cold than hot but we're eatable. My wife really didn't like her rice. She said it was cold and tasteless. She ended up finishing my cold fries. I wish we would have enjoyed it more. We will be back again. read more

Absolutely horrible experience. It took an hour to get our meal, then had to ask for refill on waters, server took a good 5 minutes before coming back around. Asked for fries and the server just happened to be walking the floor and not even near the back saying "oh they just dropped them so it will be two minutes" and then proceeded to go about the floor. Like she didn't even try to make up a good excuse. Coming from a family of servers- save yourself the headache. A lunch took two hours. Awful. read more

This review is mainly for the young man last night 8.25.22 that was working as host. He asked us if we wanted to sit in the bar or wait for a booth. We chose the bar as it was immediate seating. The table was a high top and it was uncomfortable for my wife . He could see that and offered to move us to the dining room as a table just opened up. My wife declined as she really likes our server. A few minutes later he came back and said he had a booth in the bar and the same server would be taking care of us. He helped us move our drinks etc. I was very thankful and impressed with how much he seemed to care. I wish I would have thought to get his name. read more

A couple friends and I came here for lunch on a Saturday. The staff is pretty friendly. The hostess saw us coming so she held the front door for us. Our waitress was also friendly and always smiling. My water had some orange thing floating in it when I got it, so I asked if I could order a Mango Iced Tea instead. The waitress apologized and ended up not charging me for the Mango Iced Tea. The iced tea was decent. I ordered a Fajita Pita that came with fries. I chose steak instead of chicken. The steak was cooked fine and the fries were seasoned fine. The pita bread tasted fresh. I think this meal's a good choice if you don't want to stuff yourself. 3 stars for the "okay" food and pretty good service. read more

Chili's - Fajita Pita - Tex-Mex Near Me - Tracy, California

Let me start by saying I was really shocked to see how terrible the reviews were for this Chili's. I had a fantastic experience when I came here. Came here on a Sunday afternoon for dinner and it wasn't packed at all. We ordered boneless buffalo wings as an appetizer and it was way better than I thought it was going to be. I mean, personally, I don't immediately think "amazing wings" when I think of Chili's, but now...I think the wings are great, not overly battered and just saucy enough! Definitely order those again in the future and recommend you try them. I ordered the shrimp fajitas and was not disappointed! The portions were large and everything was really flavorful. Our service was exceptional and quick. Our server was attentive, incredibly friendly and eager to serve us. We definitely want to come back. Though my boyfriend said he probably wouldn't order the sirloin again. He was not a fan, but his mash potatoes were awesome (he got the plain ones, not the loaded mashed potatoes) so maybe pay the extra and get the prime rib. We definitely will next time we stop by here. read more

This place needs new workers big-time. My family got their meals. Mine never showed up and never saw the waitress till 30-49 minutes later. Forget this place if you expect decent service. read more

Chili's has gone downhill from what I remember. We sat at the bar, bartender was nice but her service was lacking. We ordered a couple appetizers which came out ... When we finished eating the dished where stacked in front of me, they say there for 10-15 minutes... Bartender asked if we wanted another beer, served us and went back to other stuff dishes still sitting in front of me ... I finally ask a waitress that had come up to bar for drink order if she could take them, without a blink she said no problem and took them. Food.... This was was the biggest disappointment ... Salsa served with chips was like tomato juice, Chip where over salty - clumps of salt on them. I ordered a trio with a tostada, taco and enchilada. As picture shows it was sloppy thrown together. Tostada had to be eaten with fork cause the tortilla was so soggy, flour tortilla on taco soggy that when picked up it split in half, enchilada ok very bland ... The rice was best thing on plate. Upside this was first time seeing the new little computers. We didn't do ordering or pay from it but it's great to be play games while waiting. read more

Chili's - Not even appetizing looking - sloppy mushy mess - Tex-Mex Near Me - Tracy, California

I ordered take out from here about two weeks ago. They missed half of my order(sides to every entree). I don't like to complain, but I called to let them know. The manager offered coupons for our next visit, which I accepted. He said they would be mailed & I never received them. Let alone half of our dinner! Most likely won't be returning. read more

Order a late night snack and to my surprise it was fresh and hot. Thank you Chili's staff.

Last week was the first time we had Chili's in a few years. We dined it & it wasn't that busy but service was still very slow. Tonight was the icing on the cake. Decided to give them another try & ordered online to go. Never again. Pulled off and had to turn around because we were missing an item. We get it & proceed home. I started unboxing the food and noticed instead of extra Alfredo sauce the pasta had none at all. Checked the dessert and it was molten chocolate cake and we ordered cheesecake. Can't eat chocolate if true allergic to it. I tried calling and asked to speak to a manager & I was put on hold for 12 min, then I hung up and called back & was placed on hold again for what seems like forever and then someone picked up the line & hung up. I wish I had paid with a bank card or credit card, that way I could've just called my bank and gotten the charges reversed but I paid cash. I will never patronize this business again. I get it's a pandemic but it's not that hard to take your time & pay attention to order details. Wasted $30 tonight. read more

Been here a few times always been great fast and friendly, however last night our server was pushing us out, even kept tryin to take my friends plate when he wasn't finish eating it and she even took the beer he was drinking as well as our waters and it literally was in the midst of drinking em. I get its closing time but that was rude and i suggest next time communicate to your customers about closing up. read more

Christine from our table 7 tonight. Happiest birthday to my wife's dinner. She did extra effort to make sure my wife gets the birthday greetings. Her service is beyond expectation. Thank you! read more

don't go here ..terrible service... food is disgusting unless you want food poisoning

It was very nice to finally sit inside during these tough times. I understand that it's been hard but however i feel like even then they weren't up to par. Our waitress hardly checked on us. I asked for a margarita before we got our food and she never brought it. She also stopped coming to check on us but the people next to us were getting awesome service. I'm not angry i just thought it was really weird because i felt as if we never existed. Our waitress took forever to ask if we wanted the check. No one removed empty plates. I understand times are hard but even outside seating during complete shut down was better service not to mention hardly anyone being there. I hope they eventually get to where they wanna get during these times and I hope they give the next customers better service. read more

Great service! From hostess to waitstaff, this Restaurant has hired friendly hardworking team members. Not to mention the food- phenomenal!! read more

Just got back from chili's and tonight was great! Good music and the food was absolutely delicious I had the full rack of ribsas usual customer service was great and of coarse the waiter was extremely attentive to us. Thx again for the great dining experience read more

Chili's - Tex-Mex Near Me - Tracy, California

I what to say I love there food, I use there on line ordering & pick up at curb, that works best for us, apposed to dining out & I still dont have to cook. LOL. Food is always ready when they say ( fast too) hot prices good & employees are very cheery even when they have to bring me my food in the rain. Keep up the good work Chili's read more

I am sooooo upset and disappointed it's nov 8th my daughters 14th birthday and of all restaurants she picked chili's she loves this place. Unfortunately upon getting our food the ribs were cold. No big deal I told a male server he asked so you want me to microwave it or make another one. I replied stating hey I don't pay or bring my 14 year old daughter on her birthday for microwaved food. He says ok and yet returns with the tray saying hey I microwaved it anyway so you can just eat it. EXCUSE ME SIR!!!! Upon me asking for the manager Jeremy he comes to the table with my check and immediately says I trained him so no worries. Didn't even let me speak... I'm so confused ..... Tracy, CA Chilli's is horrible and lead by horrible management as a manager of 20 years you must lead by example. He didn't even over me a do over.... Well they have officially lost my business and everyone I know. This is going on Facebook, Instagram, Twitter the residential blog at my housing and all of the apartment building I manage in the entire valley and my company that has buildings nation wide Totally saddened by my experience, disappointed and hurt for them ruining my daughters birthday!!! read more

My boyfriend and I had the absolute best experience dining in at the bar tables with our waitress Maria. She was so kind and attentive and filled every need we had within a matter of minutes. The food was super fresh and hot, we shared the chips and queso app and the two for $25. Our salads were fresh and our steaks were cooked to perfection. Everything had great consistency. We will definitely be back to this location just because of this experience alone. We have dined in before where it wasn't so great but this visit has kept us coming back. Thank you to this location and a huge thank you to Maria for your wonderful hospitality. Merry Christmas! read more

Service is too slow. And the server kept forgetting the order. We had to remind him that we were waiting for a drink or food. And it was NOT on weekend. It was a weekday and restaurant was almost empty I ordered enchiladas. Enchiladas tasted good. 'FRESH' guacamole doesn't tasted good and chips were too oily n stale. read more

Chili's - Chocolate Meltdown... - Tex-Mex Near Me - Tracy, California

Went to CHILLIS ON GRANTLINE AND CARROLL HOLLOW Rd Tracy Received a foreign object in a 11.99 salad. It appeared to be a dead cock roach spoke to Justin the manager he advised me that there would be nothing he will do and that you are lucky i dont chafge you extra. Customer servise was terrable from justin he should not be in his position. read more

My wife and I ate here with our baby. The food was fast, tasty, and the kids menu and MOST IMPORTANTLY the kids customer service was stellar. Parking in relation to the front door is awful. The door faces the busy street and parking is in rear, no one should have to walk around the building to get in. What is this, walnut creek? I kid. Either way I can not knock them for the designers' fault. minus one star for being sat near the kitchen door on a slow lunch service. read more

Came here for lunch on a Friday. Very friendly staff, clean environment and quick service. Our server was on it, bringing new drinks before we finished our first one. I'll definitely be back to this location. read more

What is with this place.? The last three visits we never saw the server after our food was delivered. Three times we had to ask someone else to get us our check. The machine they brought would not allow us to split the check by item. They claimed to busy but there were empty tables everywhere. UGGGH not going back for a long while. read more

Patience. Bring lots of patience. Wait patiently for 10 minutes to be seated at 9pm on a Thursday night in a half empty restaurant with no one at the hosting station. Wait patiently for 30 minutes for anyone to show at your table to take a food or drink order. Server claims someone went home and no one told him. It seems Chili's in Tracy deserves their 2.5 starts. read more

Just moved here to Tracy from the Bay Area, where we used to order Chili's every week through Door Dash...obviously we love the food or we wouldn't have kept ordering! First time ordering from this Chili's, we waited for over an hour and THEN were informed that our order was cancelled by the restaurant. Just like that. I realize places are short-staffed these days, but if you know you can't handle online orders, then don't offer them! Really thoughtless to customers. read more

HORRIBLE! Ordered about two weeks ago to go and.. half my order was missing. Called to complain and the manager offered me coupons which were never mailed to me! Ordered again today for Father's Day as my dad loves chili's, however his chicken was rubbery and he only got 1 little sliver of chicken when you are supposed to get three for the margarita grilled chicken. Will never go back. Waited 30 minutes plus after ordering online..Better food to eat in Tracy. read more

The Warriors game is playing, so if you have children, but want somewhere to go with TV's and adult beverages, then this is your place! Sure it's a chain restaurant, but on this day, our service was stellar, our food warm and good enough, and my kiddoes were entertained with the table side tablet while the game was playing. Honestly, with the exception of the uneven Talapia spicy seasoning, we had no complaints. Our waitress was all star, and personally poured me the coldest beer ever! If we weren't moving, id be back for sure. read more

See all

Update.... "Corporate" sent us a nice note ans a couple of $10.00 gift cards, we appreciate that, it just about covered the bar bill noted in my original review, but again, we will NEVER go to that branch ever again. read more

We went to dinner Friday night and got served by one of the best waitresses we've had in a long time. Kirby was multitasking through tables and was able to accommodate our order, with last minute changes, with ease. We really appreciated her upbeat attitude and how quick she responded with refills. THANK YOU KIRBY!!! read more

So it had been almost a year.. give em a try we thought... sadly a bad decision on our part. The order: Chips n salsa Blackened chicken sliders Fajita trio Blackberry ice tea Regular margarita The Service took way too long. The Waitress didn't know the menu, or what the sides were or what was included. The sliders were supposed to come with avacado dip - had to ask for that. Since the waitress didnt know what side came with the sliders she had to go ask, 20 minutes later she came back to let me know it came with fries, I said that was fine and asked if I could get a side of the onion strings. Still we had no drinks or the chips and salsa. We hailed down another waitress to ask if she could get us the chips and salsa. Mind you the place was not crowded and the people who had been seated after us were already served and had almost finished their meal and we were still waiting ... Once the food did come out, it was cold, the sliders were grosse, the chicken was rubbery and guess what instead of coming with fries, they came with onion strings and she brought me an extra side of onion rimgs...ugh! This Chilis is going on the perma-banned list - we will not be returning! read more

Chili's - Blackened chicken bites - Tex-Mex Near Me - Tracy, California

Man, I gotta to tell you yelpers this.... Well, I came here for a few beers, well...it was just more than a few. Sitting at the bar, minding my business.....just drinking and relaxing. Come to pay the bill, I may be buzz but ain't stupid!!! The batender, blonde old lady (remember the descriptions, yelpers), tried to stick her husband's tab on mine!! That's right!!! What the F%$#!!!! Apparently, while I was there, so was her husband. Drinking and chit chatting with her!!! He had quite a few drinks here and there!! I saw my bill, and I confronted her!! It was not a whisper either. This is what I said, yelpers hang on to your panties if you are wearing any. While people were around me: "Excuse me, this is not my bill! I drank but not that much, if I recall your husband had these drinks!!!! I am not going to pay for his! And don't even try to put his drinks on my tab!!! Don't play that F#$@'n game with me!!! You better fix it right now!!" Her face turned beat red, but get this she did not even apologize!! She looked pissed because I caught her red handed. I paid my bill, and did not give her any tip for trying to cheat me!!! Bi-----otch!!! She can kiss my ass!!! To all you yelpers, drunk or not, make sure you keep track of what you order!!! There are always people like her who will try to pull shit to see if they can get away with it! Take away that one star I gave them! Happy Drinking!! read more

Today I had one of the most worst Resturant experiences ever so far in my life. It was so horrible it warranted my first ever WALK OUT. As my husband and kids entered the Resturant we were meeting my in laws who were already seated. After finding them and seating ourselves we noticed They had no menus at the table so after waiting 10 minutes to be acknowledged by the waiter of our area, who was a scruffy looking frail man with a unsightly handle bar mustache. He proceeded to ignore our table but he made sure to go out the way to refill the drinks of the other tables he waited on. After briefly making eye contact with him and waving him over he gave me a slight look of " I see you waving at me" so I'm guessing this meant " I'll be right with you ". To my utter suprise, it did not because the next 15 minutes he still chose to ignore our table BUT proceeded to greet and seat some new patrons that just entered with menus. At This time I am beginning to get furious because it is obvious that my family and I were being intentionally ignored. So I get up and walk to the other side and wait another 5 minutes while I patiently flagged down the other waitress and told her my table needed help and that we haven't been seen in over 20 minutes and that we had no menus . She rolled her eyes at me and said " oh we only have just two of us here. But we'll get to you" then she proceeded to ignore me when I asked her how long would that take. Heading back to the table I am now feeling beyond irate as I prepare to tell my family that we should just leave I notice the ugly handle bar mustached waiter is there taking orders for drinks. So I sit down and give it one more try as my children are starving. The other waitress delivers the drinks which are majority waters that she spills all over the table as she's holding the cups from the rim where a person drinks with her bare hands. Not only did she fail to bring us straws but she did not bring my father in law his coke that he ordered. She says the coke in her hand was for her other customer. My father in law rolled his eyes so hard. And with him being the patient kind Asian man that he is I know that it meant only one thing. He was furious as well at their down right horrible service. So as a family we got up and left and warned the incoming family of their ratchet service. They seemed to didn't care that we were leaving as our business probably wasn't welcomed to begin with based on our ethnicity as all the other non minorities seemed to be getting service in a timely manor, this chilis is terrible they'll never get my service again read more