After chilis changed their whole menu I can't stand to eat there anymore. I am a picky eater, but I can usually find something to enjoy anywhere I go. I use to enjoy the food selection chilis offered. I had plenty of options to choose from and the food wasn't too bad. Now there's no options. Unless you like cheap out of a bag tex mex or a flabby "steak" I wouldn't go here. And the service is nothing to rave about read more

Me and my fiancé came here and it was crazy busy we sat in the bar right by the kitchen and could here the manager yelling Landon's name over and over sine it was so busy! Landon was the only worker running around! He gave us great service! Even when we left he was busing a table and he stopped what he was doing and went and opened the door for us! Great service! read more

It took them 5 minutes to stop talking to one another to even greet us to sit down. The place was dead. Our server was nice but definitely unexperienced in being a food server. Our drinks never got refilled and the food took almost 40 minutes even with it being dead. My burger tasted like cardboard and she never even brought my side. My daughters food looked like it was cooked first than re heated in the microwave. I had told the sever and it was like I was talking to myself. This is my last straw with this restaurant. Never going back read more

This place has poor service, mediocre food, and offers nothing you can't get at any other restaurant other than a level of frustration that rivals one achieved at the DMV. Go elsewhere. read more

Could someone within Chili's corporate team explain why an Arnold Palmer is priced almost 15% higher than a soda or iced tea? The customer is receiving the same size beverage as the customer who orders soda or iced tea yet appears to be punished because the drink requires half iced tea and half lemonade. Rather than continue the price gouging, you might want to rethink the price structure of your non-alcoholic beverages. read more

I received an e-mail for a free dessert so i thought we'd order out and pick it up to eat at home. 1st... I wanted to go to Phil's Bbq, but the free dessert got me! 2nd...The ordering was easy enough except there was no place to click on "Birthday Free dessert". This prompted me to call the restaurant and question the server and she told me to just come on in and show my I D to get reimbursed for the dessert to my credit card, oh and I had to be present to verify my birthday.. 3rd....When I arrived there was no parking, even in the pick-up to go spots and there was no one in the pick up area. I am disabled (Parkinson's disease) and all the parking there was also taken. This got me just a little ready to go off, When I walked in the place was packed and I requested my order, It was ready and I asked about the Birthday dessert, this is where the wheels fell.off! 4th..... I was told ,"Just one moment", I went to the restroom while she took that moment. I came back and she handed me the bagged order. I asked her if she needed me to give her my card to credit the amount of the $7.50 "Gift". Another moment was asked for when another server said I needed to eat in to receive the gift. Okay that makes sense to me but wasn't stipulated prior to ordering (Going back to the e-mail it does say "Participating locations only.) The question asked and answered, The next server yelled over about 4 servers,"Our manager said we don't offer that anymore". Then yet another server said "You ordered on-line and we can't refund your card". I was late for my medication and not feeling like fighting over $7.50 being dizzy and weak!. They held up the bag and I said that's it? I took the bag and said I won't make this mistake again! $35.00 to the wrong restaurant! read more

I just wanted to start off by saying I'm not one to write bad reviews I get stuff happens and we can't make everyone happy. I just wanted to say I had the worse service at the Santee location, usually we always go to the Grossmont location and have no problems at all but today we took the family out to Santee and I must say the place was totally unorganized the staff was running around like chickens with they"re heads cut off and the table we sat at was not clean at all. We figured they are busy will be understanding but then they brought us our guacamole and it was dark colored and looked like it has been sitting out for hours.the. The water came back and took our order and then said I can't take your order right now my computers down I forgot I'm not mentally all there. I just was thinking really. So took them another 30 min to take our order and they brought out the wrong order 2 times it was like pulling teeth to pay and get the heck out of that place ... worse experience ever I'm turned off by ever going to chilies or chain restaurants again poor food quality. read more

We arrived and after a short wait (5 minutes), were seated after they opened a new section for arriving customers. We had ordered the chips and salsa for an appetizer. It was okay. I had a full rack of baby back ribs. The ribs were tender and tasty with the Barbecue sauce. Fries were piping hot and the corn on the cob was deliciously seasoned. The place was quickly busy due to the Thursday night football game so we never got offered a top off on our drinks. All in all it was a pleasant experience read more

Oh my, you have a huge variety of menu choices to choose from!! Chili's is the place just for that. They have mild to spicy and make your food to order. I love the Quesadilla Explosion Salad. It is served with 4 cut cheese quesadillas on the edges of the salad bowl which makes for a wonderful presentation. The flavors are incredible, the textures, out of this world!! The best dressing is on this salad!! I recommend this 100%...Big enough to share : ) I love this place!!!!!! read more

Fiancé and I used to come here every week for the Platinum Presidente Margarita. That was until stopped using fresh squeezed limes. Now it's some canned crap I think. Why screw with what was so amazing? Now it's just another option for the family from time to time. It's a chili's. That's all. read more

Our martial arts school, Schu-Fu International Martial Arts Association, was celebrating after our big year end test. We started rolling in to Chili's about 11:30 AM and I think the last of us left at about 2:30. The staff was outstanding. They dealt with varying numbers of people (about 35 total) coming and leaving at different times all wanting to sit in the same area. Allana the Host was extraordinarily patient, skillful, professional and pleasant not only with the circus of us coming in and out, but with me asking for special table configurations and all sorts of other stuff. The servers Lauren, Louis, Luke and Marissa were a wonder keeping everything straight and everyone happy. I heard not one complaint from anyone in our group and many compliments. These folks did an outstanding job under difficult circumstances. read more

Came in on Sunday for a nice ribeye! Although the service was a bit slow it was totally understandable. I think our server Erin was the only one in the lounge area and it was 90% full, so we understood that we were not going to get super fast service. The food was great and the lounge area has happy hour every Sunday all day! Pretty good deal of you ask me. read more

Last night waited for an hour, got seated to a table where we experienced service like no other, Our server was overwhelmed and his manners unappealing. Our plates where througn down like being fed at a farm. Spoke to management,he said he was sorry,. It was soppose to be a date night with my wife" so sad read more

Normally when we choose this location we have a great experience. This time I am torn between two or three stars. Our server was great, but for coming in at 2:30pm service was pretty slow on getting out the food! My kids loved their meals, hubby enjoyed his Guacamole Burger. I on the other hand ordered the buffalo blue cheese salad. The description seemed completely different than what I received. It was very obviously untouched except for the chicken missing. It had spinach on it, when I can't eat spinach, it had more grated carrots than Chicken and so much Pico de Gallo that it made it very unappetizing. I'm very disappointed in this menu item. read more

I suggest some dishes that aren't drowned in sugary sauces, but the general public probably likes that...

We love this place servers remember us every time courteous friendly great food and kid friendly.

The food here has slowly gone down hill... The service is generally pretty good but the food makes my stomach hurt now. Everything is extremely greasy! Their salads are pretty decent.. It went from being pretty good to just meh. read more

Love their chips and salsa - chips light, not greasy; and salsa is yum! I get full just on chips and salsa before the meal comes. Did I say that it is unlimited??? read more

Just ate dinner there last night they have a cool new video check out monitor where you can pay your bill and split. no more waiting for a waitress to return your credit card.. read more

Week day lunch with my bestie. After a misunderstanding about their chips and salsa policy the manager comped us one for our meals. More than I was expecting. Good and proper handling from the manager. The food was very good and the wait staff was okay. read more

Just left this locations. I will start by saying the food was decent. That being said the service was terrible, the waitress and inattentive and at one moment completely disrespectful to our issue. The issue was the onion rings were too hard for my in laws to eat, instead of apologizing or offering any assistance, the waitress shrugs her shoulders and tells us it's the breading and basically she can't do anything, finally she offers to bring out another order, which was cooked probably more then the first. The manager did take the onion rings off but really did not seem to care. The management staff did not seem much better. During our meal we maybe spoke to our waitress once. Had to ask multiple different staff members for refills on our soda, then waited too long to receive them. We were pretty much ingored the whole meal. Right before we left the waitress walked over heard my father in law talking and rather rudely interrupted him asking how we were going to pay. This the really only the third time we saw her the entire meal. If a zero star review was possible I would give them that. Frankly we enjoy Chili's and this restaurant has gone majorly down hill recently!! read more

I must agree with the review below, from Andre. Try the La Mesa location instead of this Chili's location. Maybe it's just me but this place could use some work on several fronts. Oddly, some locals think it's really great - not sure what they're smoking! cough, cough...lol read more

Micheal the bartender/ waiter is awesome. Very attentive and pleasant. Watching him with other customers and interacting with them is very refreshing. Happy and fast at his job. Your lucky to have such an awesome employee. read more

Tried the chilis to go setup and immediately regretted it... I was waiting for over 40 minutes for my food then when i went to ask them how much longer, the order was just sitting on the counter. Then when i get home i notice they forgot my fries and the patties on the cheeseburgers were raw. So i talked to the manager over the phone (nice guy) and he says they will have another order cooked up for me. When i go to pick up the second order im greeted with terrible customer service and they forgot the fries once again. Long story short terrible service will making the extra commute to the la mesa one read more

Worst experience ever. Me and hubs don't go out a lot but we decided to stay local and celebrate his getting a new job. He ordered fajitas and I ordered a burger. Upon getting our food his fajitas were clearly cold and the plate wasn't sizzling at all like fajitas typically do. We immediately told the waiter that his plate was cold and requested it be heated. Our table was right next to the kitchen enterance. The waiter took the plate and on his way back into the kitchen yelled "WE HAVE A CRY BABY ON OUR HANDS!" Taken aback I thought to myself, did I really just hear that? But when a lady at the table next to us turned to me and asked, "did he really just say that?" I was beyond embarrassed for myself and my husband. We were made fools in front of a whole dining room of dinner goers and everyone heard the guy. I immediately called for the manager who did really nothing to help the situation. She wouldn't even let us see the waiter when all we asked for is an apology. She tried to remedy the situation with a free dessert. I later emailed their corporate regarding the situation. Received a generic I'm sorry from I believe the district manager but when I replied asking what was done to ensure that a customer not be belittled in their establishment again, I got no response. They deserve ZERO stars. No one goes to dinner to get humiliated in front of other guests. I will never get over it and will tell EVERYONE I know of how terrible chilis treats their guests. read more

We sat in the bar as there was a wait. The waitress was pleasant. She did serve the drinks incorrectly to my husband and I. No big deal, I moved them and didn't think twice. He ordered fajitas and I ordered a medium steak. My fault for having high standards because it came out more than well done the first time. My steak was served with salad. Server asked if I wanted a soup or salad while I waited and I declined. It was 56 minutes from the time we ordered to when my steak was out the 2nd time. Server was missing in action after this. The 2nd steak was medium well, and I dare not send it back a 2nd time as I saw the movie Waiting. I watched my husband eat his entire meal. I decided to eat the medium well steak and just gave up. It wasn't until some senior staff brought my 2nd steak out the server reappeared. I'll save my steak ordering for Ruths Chris obviously. Not impressed at all. Won't be going back. read more

this was the first time i went there. It has wonderful service fresh food and everything tasted great and the margaritas oh my !!!!! awesome my favorite place every read more

Saturday nite we always go out to dinner. We came here and had the 3 for $10 special. It was very good. The five star rating is for our waiter Kyle. He was excellent. Efficient, professional, etc. etc. all the great attributes needed for Superior Service. Thank you very much Kyle! read more

So our level of customer service tonight was not very good... I think part of it was that we appeared to have a new waiter and half way through the dinner we couldn't even tell who our waiter was because we constantly had someone different at the table. Without us even asking for management the manager came over to our table to check on us. It was right after we received our entrees and my son didn't receive his dinner.. Also after he walked away I looked at my fiancé and said... We never received our appetizer. Just really? It was a really disappointing experience. The food was good, but the service sucked. read more

You can say I might be a weekly regular at this Chili's. As soon as my husband and I walk in the door we are always greeted with the bartender Michael's acknowledgement with a welcoming smile. He knows immediately what we want. "The usual guys?" With a smile and a nod we placed our order across a busy room. He doesn't just do this to us, he does this to mostly everyone that walks in the bar. We always, even in busy times get our drinks within 5 mins, if not sooner. He never fails to come talk to us if only for a minute to see what's going on in our lives as he sneaks in if we are hungry and asks what he can bring us. We usually get a bowl of their southwestern soup as we sip our drinks. Within 3 mins Michael is back sliding it in front of me. Steaming hot and so satisfying, I am one happy gal. I finish my new favorite happy hour drink the blue pacific for $5.99 which is one of the stronger drinks ive had at any bar, period. Great deal! Plus, I am able to just pay the bill on their handy ziosk table tablet. So simple a 5 year old can do it. I have to say there are a lot of places to eat in Santee. But when u are treated like family somewhere, it feels like home. I can just give the 5 stars on the customer service from Michael. But if Michael is not there, no need to panic, you need to request Kelsey. With a great personality and sweet smile, I feel taken care of. read more

I always give good and bad reviews when needed and this definitely deserves a bad review. My husband and I went there at 7pm got sat at 715 and did not leave until 830. Our waitress took forever to get our drink order and when she finally came back we ordered our appetizer and meals. Our appetizer didn't come out until 8pm and our meals right after that. My pasta was missing the garlic bread and she said oh ill be back with your bread.. By the time I'm done eating she had still not came back with the bread or to check on us at all for that matter and comes over at 820 to see if my husband wanted a refill mind you this whole time I saw her laughing and dancing in the back making eye contact with me seeing i was finished eating and carrying on with her conversation. I totally understand if you are really busy and you are working hard trying to make everyone happy but that was not the case here. Our waitress could careless about the situation and it was clear the other 2 tables around were saying the same thing. The manager was super professional too ;) I will never come back to this location! read more

I was very disappointed when I went to Chili's the other day. I was recently diagnosed with Celiac Disease and therefore have special dietary needs. I have to make sure no food has or comes into contact with anything that contains gluten. Well I searched online and found that chili's has gluten free options and was thrilled. I loved going to chili's before an so I went with my friend Holly. Well we got seated and I asked the waiter for their gluten free menu. She looked at me like I was stupid and told me that they do not offer a gluten free menu. I told her that I was online and that it says they have a gluten free menu. Then she says well i've been working here for 4 years and i've never seen a gluten free menu so i'll have to ask our manager. When she came back with the menu and just walked away. Next she came back and took our orders I asked her to be sure the chef's know that it is a gluten free order so that they can make sure there is no cross contamination. She just kind of scuffed. Then when she came back she gave me my food and asked if I wanted worshire sauce or a1 sauce I told her no thank you they contain gluten. Then she say oh that really sucks you know my mom has the same problem the doctors kept telling her it was something else.....Hmmm just my opinion but if her mom really had Celiac she wouldn't have been so rude in the beginning. Just my opinion but I think it was a totally made up story. Not a good experience! read more

07/21/2017. Had take out this evening from the Chili's in Santee. The Cajun Shrimp Pasta was average, not the best we've had. We added on a side salad which was good. The bacon cheeseburger was very good although when I went to insert the tomato slice on my burger, I noticed it looked like it hadn't been cleaned. The green stem still attached. Kind of grossed me out. read more

Love this place! Waitresses are friendly and helpful! My drink never goes empty, which is very important, and the food is delicious! My only complaint could be the wait time to get a table, but what could you expect on a Friday night?? This is definitely a great place for any meal! read more

Love the food and drinks, everything is reasonably priced.. but, the last time I visited this location I sat at the bar and the service was terrible! The bartender, Jen, was very rude, gave me attitude. I couldn't enjoy my meal because she made me feel uncomfotable. I was very disappointed! The service is usually excellent. Don't know if I will ever visit this location again. read more

Yuck. I've been there twice. The first time, we had what had to have been one of the worst waiters ever. He was too busy flirting with the hostess to ever refill our drinks, ask if we wanted anything else, or even bring us the check. Thinking it was a fluke, we went back another time. What a waste. The place was so dirty. I couldn't even eat my food, as it appeared it was served to me on an unwashed plate. read more

We haven't been to Chilis in a long time but came for Happy Hour. Our server was everywhere but at our table. We had to ask for refills, the meal took forever & condiments were brought when we were almost done. The food was cold & the chicken was tough. This was the second time we had poor service and last time we will visit this location. read more

Come here all the time!! Michael has been our waiter and bartender both!! He's awesome!! Never bad service!! Thanks Michael!!

I had Lunch today taking advantage oif their Veterans Day free Meal. Walking in the door I was greeted by a very nice Host, he thanked me for my service and handed me the SPecial Menu, I am impressed that the GM still honored Vets today as the menu said the special was on Sunday only. My waitress Molly was a Jewel. Very nice che to thanked me for my service and chatted with me some very great personality, and had my drink refill before I was done with the 1st drink. As I emptied my 2nd drink Molly was busy taking an order but another waitress walked by asked me what I was drinking and got my refill. The Host brough my food out made sure everything was ok. I can tell you there is No Such Thing as "NOT MY JOB or TABLE" here the GM was in the kitchen cooking, deleivering food, bussing tables very impressive My Chicken Critters was perfect. Since my 9.99 entree was on the house I left almost that much for the waitres for the good service I will be back read more

Ordered 2 for 22 steak. Came raw...I mean RAW. Sent it back. Waited 10 minutes and I watched wife eat her meal. Came back raw again with black hard sear on one side and potatos and asparagus came back reheated. Declined further food. They comped meal for wife. Manager states she is new, Trying to bring up service and was appologetic. Steak cooking 101...temperature. Walk over to Target and buy your cook a thermometer. Cook medium steak to minimum 150 degrees. Problem solved. read more