I was excited to find this Del Taco after a hectic day driving around in an area we weren't familiar with...the lady at the drive thru was very kind and actually gave me a patient smile as we tried to figure out our order. Our fish taco was excellent as were the Big Fat seasoned beef tacos....the large drink was huge (seemed almost like a 2 liter drink, lol). The location is somewhat conveniently located but a little awkward to navigate... I do find Del Taco, in general, to be a bit expensive but IMO it's worth the fast food splurge once in awhile.... read more

Stopped in and ordered inside rather than using the drive-thru. Restaurant is big with lots of tables. The guy who took our order was friendly, which was appreciated. The drive-thru was very busy, but unfortunately we waited about 17 minutes for our food while I watched at least six cars get their orders through the drive-thru, and I'm pretty sure I missed a few more. We went up twice to ask about our order and were told they were working on it. Our order was very simple--two tacos, one fry, and a shake--so it was frustrating to see people who ordered after us get their food first. To their credit, the employee who took our order did apologize for the wait, which helped, but it was still annoying. That said, the food was fresh and tasted fantastic. Del Taco still has some of the best shakes around. If they can balance in-store orders better with the drive-thru, this would easily be a higher rating. read more

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The customer service aspect of the visit was great. I ordered two soft tacos without ground beef. The tacos received had ground beef.

Since the new owners took over about a year or 2 ago this place is horrible!!!!!! The food quality is terrible, they are constantly out of items, they never can get an order right, and the food tastes stale. Tonight at my son's request we decided to try one more time...BIG mistake! We ordered chicken soft tacos with extra cheese and extra secret sauce, deluxe chili cheese fries well done with extra cheese no sour cream sub secret sauce, and sprite. The sprite was flat with zero carbonation, the tacos had almost no sauce, and the fries were cold, stale, and in a box PLAIN with nothing on them! We paid EXTRA for sauce and cheese and chili fries and got none of what we paid for! My son picked up the order and didn't open the items until we sat down at home to eat. Most of it went straight in the trash. Don't waste your money on Del Taco Santee, used to be great service and food....now it's just trash. So disappointing!!!!! read more

Del Taco - Grilled Chicken Taco - Tex-Mex Near Me - Santee, California

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This Del Taco Santee can't seem to handle more than 4 customers including the Drive Thru. After waiting at the counter while they figured out orders again, we left. read more

The service was not the best. Started with the drive through window lady taking the order, she rushed me as soon as I got to the window, mind you I don't usually go to Del Taco so I'm not sure what's on the menu, I can count the times I've eaten here maybe 3 my whole life. The lady was rude when I got to the window to pay. She did not acknowledge us although the window was open and she was standing there having a conversation with her coworkers not work related. When she finally acknowledged us she sounded bothered and like she did not want to be there that Sunday afternoon. The food was mediocre and not what I expected. I will not return to this location. read more

Husband and I love Del taco but every time we come it's late hours and there's this older lady that's kind of chubby and grey hair and the cook is an older white guy and both of them are the rudest workers and it sucks because we live a block away and this is why we still go there from time to time. We were about to ask him for some extra napkins and as my husband was talking, he immediately cut him off mid sentence and all he said was "OUT" we weren't sure what he meant by that and he proceeds to repeat it again "OUT" in the rudest way and he was talking about the sauces which we weren't even going to ask for in the first place. Unnecessary rude and nasty behavior! For sure the last time here, we rather drive to a different location now. read more

I've received better service from the flu. The one lady that works the drivethru most days is a case study in belligerently rude behavior. I love the food but the customer service is so unnecessarily unpleasant that Jack in the Box across from it has been getting my money instead. read more

The most RATCHET people work here. Del Taco itself is good for cheap prices and fast food (through OTHER locations). What this place in particular SUCKS about for starters is not comprehending what an order you put in is or what the receipt says, they're dyslexic, slow, smoked out or all of the above. Probably smoked out I'm guessing since how close this place is to crackside. HOW on earth AT THAT on a God damn SUNDAY morning do you mess up an order that is PRE-MAID on Doordash (MEANING they had 30+ min to prepare that sh*t)? It tells you the full list of details and specifications and you still choose to put the wrong items in the bag? You still choose to be lazy and decide NOT to double check the entire list of the order before saying its ready to be shipped off. You are getting paid $20 an hour for God knows what! I mean really a Sunday morning at 930AM how busy (is the excuse I'm already expecting from this location) could you possibly be that your employees cannot take 12 ... TWELVE f'ing seconds to recheck what the f! They are putting in someone's bag?!?! 2nd, they do NOT answer the phones and they do not communicate properly at the window or inside of the store. Lack of customer service skills and manners and In proper grammar and in proper language is used at this store. They talk about their personal life as they have you sitting there waiting watching them gossip instead of helping the 1 person making all the food!!! Oh yeah I can see that from the drive thru window Ms.bossy betty I fot to clock out before i help my one handed staff even though theres 4 of us standing around doing jack sh*t. They also ask what you're trying to order and then have you repeat yourself 6 times before getting it down or getting it right. The multitask skills are not there at all and thats a BASIC requirement for a fast food job. 3rd, Do not even start with the crappy SLOW service when in person wether in store or drive thru. There will be 0-1 cars there when you go and they will still take 18 minutes to prepare 3 rollers a bag of Mini churros and a lemonade. Pathetic I mean really. (The older white woman that looks to be in her late 30s- early 50s, and the younger hispanic male in his 20s and the younger African American male in his 20s.) giving descriptions so that way this store owner can manage his "managers and hr" better and higher actual working PEOPLE instead of lazy POS like these 3. You need a manager? Ill take all 3 of their places and show you what work looks like and sh*t getting done looks like. For people like me that CAN NOT drive at the moment because of a broken hand this is unacceptable behavior and this store has me f*ed up this morning because the lack of BASIC HUMAN SKILLS that your parents forgot to install in you or because of the drugs WHO TF knows. The one star is for the one and only person ACTUALLY working that I seen with my own 2 eyes/the cooks in the back. They are the only ones who really deserve acknowledgement but unfortunately this review was made for the lazy ass workers in the front! This huge review is a summary of the 4 times i've ordered from this store in person and online and welp there you go!!!! Have the day you all deserve. read more

I mean, they didn't get my order wrong and the food was hot so that's saying something for a fast food joint lol

Couldn't resist Mexican fast food. There are so many options compared to other Mexican fast food establishments. Three types of sauces. Mild. Scorcho. Inferno. They were all mild to be honest. Slightly better version of tacobell vibes. read more

Del Taco - Del combo burrito. 8 layer veggie burrito. Queso loaded fries. - Tex-Mex Near Me - Santee, California

Do not come here before 5 pm, especially on those special deal days. The staff is overwhelmed and do not care for the customers eating inside. Took them 5 mins of us standing there to finally acknowledge us and take the order. Then the kid overcharges me. Where do they find these workers. Unprofessional service and most of them speaking spanish, likely talking shit about customers. Then it took 15 mins to get our food while others who ordered after us got their food first. Terrible service. read more

This place SUCKS. Cashier was "stressed out". She was rude and not a good representative of Del Taco. There are too many choices for food. Will not be back. Bye bye. read more

The crispy chicken was tasty but flat like long chicken fingers, fries were good, burritos half the size now , good taste still, the order was small but cost was high , lady at window all business like , and I've had way better del taco places this one use to be alot better .. read more

Sent my grandson in to order a burger and fries...Took 30 minutes with no one waiting inside...finally when I went in they gave him his order!!! The guy working inside even asked again what he ordered..... got home and it was a burrito!!! Our bad for not checking the bag......but seriously! 12.00 bucks for that...never again!!!!! read more

This is the best Del Taco in San Diego County, and do you know why? No, not the food, dummy... The food is the same at every Del Taco because that's the point of fast food. It's because they have Mariah working there!! If you just had a crappy day at work and need a laugh, go to this drive-thru and hope to get a dose of Mariah with your burrito. You'll work off the sodium in laughs. read more

The food tastes different since the new owners. Something as simple as the red sauce in a burrito is so different and not in a good way. Will not be back for a long time. read more

Well, we decided to go back and try it again on Magnolia Ave Santee. It used to be the Only Del Taco in San Diego County Not by the people who own ALL the rest of the DTs. Their quality has changed so much that it is still a virtual ghost town...*crickets*... I got my usual Green Burrito. The size DIFFETENCE was hugely noticable. The tortilla wrapped around THREE TIMES!!! Then even though a little bigger than the snack burrito, the tortilla was Completely DRIED OUT. By the time I got near the bottom, it was so Hard, it was inedible. The french fries were good. We asked for them to be lightly cooked and fluffy. We found if you don't ask, their New owners time frame for cooking them is causing them to be nearly burnt. My husband says his crispy chicken tacos were "ok". This is NOT A STAFF ISSUE!!! THE STAFF WERE GREAT!!! IT IS SOLEY ON THE NEW OWNERS. YOU RUINED A VERY POPULAR RESTAURANT. SAD! read more

We said no cheese. Everything we ordered has cheese!!!! Ridiculous! The lady in the drive thru was kinda rude. Very short and closed the window on me when I tried to speak read more

I've been a customer here for decades. It has gone downhill since the business sold . Tonight I ordered $50 of products. The place appears under staffed . The drive thru person seemed annoyed and was absent of courtesy . The beef burrito I received lacked any volume of food. I will never return !!! read more

At onetime I lived Del Taco. Safe to say not anymore! Ever since the longtime management retired this place is awful. The other day I went and ordered well done fries and a taco. I got super soggy undercooked fries and the most stale taco!! Thought maybe it was just a bad day. NOPE we went today and same exact thing. Soggy fries not made the way we ordered and taco shells that are so stale we threw most of the order away!! New management do better or you will not last in SANTEE. You had big shoes to fill and you are failing!!! read more

I've coming here since the 90's. They just tried to charge me 80 cents for a packet of ranch. I spent $14. No Del Taco for the rest of the year and if they do it again next year I won't be eating there again. read more

03/10/2022 3:58 pm. The African American gentleman at the drive thought window was very kind and friendly. He made it a good experience. The lady on the speaker was polite and patient also. read more

Del Taco - Asada quesadilla taco - Tex-Mex Near Me - Santee, California

The beef birria ramen is very good as are the caramel cheesecake bites. It's a shame that adding meat to the macho nachos isn't able to be done (as far as I was able to discern from the online ordering options) otherwise I would have gone with those instead of Taco Bell's wimpy "loaded" beef nachos. read more

Absolutely ridiculous service! My husband order 3 orders of mini quesdillas, 3 orders of mini donuts, $2 strawberry shake, a feista pack and a order or fries. We ordered our burritos a certain way onions and red sauce. They forgot our fries my husband went back down there the cashier called my husband a liar! And said there is probably red sauce in the burritos... there isn't CUSTOMER SERVICE SUCKS! we will not be returning. We miss the old owners! read more

Had an issue with an order and was treated like a third rate citizen because I had on a BLM shirt. I won't be back read more

This taco salad is huge,comes with 2 scoops of guac, a bunch of sour cream, and loaded with meat and cheese, d lish! And the lady working the drive through at 145 today is soooooo sweet read more

Del Taco - Beef taco salad - Tex-Mex Near Me - Santee, California

Will not be going back. Rude at the order speaker and at the window. Blonde woman with a younger female watching, at first thought she might be training but I hope that wasn't the case because this woman didn't know anything about Customer Service just Rudeness and no face mask? Also might be a franchise because they don't use the app?? read more

Cashier extremely rude. She shouted at me for asking to make an order a meal. She not only shouted and was rude to me but she was also rude to the elder man next of me. read more

BAD CUSTOMER SERVICE. ZERO STARS!!!! I have lived in Santee for over 20 years. Today I found out that a Del Taco store....won't accept Del Taco coupons for meals given out BY Del Taco when I paid $100 for gift cards and received free meals as part of the deal, planning to use them in my home town. AND I CAN'T!!! (WTF, right?) And I quote, "While we are a franchise we do not accept company coupons." I will NEVER spend time or money with this franchise and will drive out of the city to a Del Taco that is accommodating and knows how to run their business, respect their customers, and retain their customer base. I left and spent money next door at Subway. I suggest you do the same, before you are insulted by thinking this Management cares about their customers. I will visit another Del Taco franchise that will gladly accept my coupons and my future long term business. read more

Freshly shredded cheese real beef and doesn't break the bank?! What more do you need?! I eat here often and have yet to be disappointed!! Del Taco for the win!! Downside is they are not open late night for those munchie hours read more

My husband knows how much I really like Del tacos fish tacos. But what he brought home was so salty and it wasn't just the tacos that were ruined the fries were also way over salted. He had also ordered 2 grilled chicken tacos. Still ruined by salt. They need a food tester before the food is issued. If this keeps up they will loose all kinds of business. I won't be going there again any time soon. read more

Just left the drive thru. Ordered a queso chicken burrito and a chicken quesadilla. Well no burrito and they gave me this crap! Won't be back here. read more

Del Taco - Who knows! - Tex-Mex Near Me - Santee, California

Came in here to get food not being from there Area working out of town for business. I am sorry this miss is mad she had to close. But it bothered me that my dad came in with me we ordered to eat in around 9:15 tell us they close at 9:30. Okay thats fine. We then ask after ordering to use the outside restrooms then tell us its closed as we let it be . Happened to go outside and see a homeless guy come out the restroom then walk inside the store . Idk what we did wrong. If needed to contact me please at Davidjuarez1994@icloud.com read more

Del Taco - the counter of a restaurant - Tex-Mex Near Me - Santee, California

I've had good and bad experiences here so it really depends on the staff. I grew up eating del taco and I love their cheesecake bites and chili cheese fries. For some reason every time I've gotten the cheesecake bites before 7pm they are overcooked and just don't taste right and difficult to chew due to the caramel burning. But at night when I've gotten them they are cooked perfectly, so I think just consistency in training is needed. I've gotten tostadas just thrown in a bag so when I opened the box the toppings were off and a mess. I think they just need to be consistent with training so everything is handled and cooked the same every time. read more

This is more a review of the Beyond Avocado Tacos more than the franchise establishment itself, though I will say it's conveniently located next my kickboxing studio. Being completely empty in the middle of the day on a Monday is a little concerning, but easier for me to order. The plant-based Beyond taco honestly tastes like any other regular taco! My only issue is with the giant slice of avocado and its placement ON TOP of the taco instead of inside it. The precarious position of the avocado meant that it could easily fall off the taco when I ate it. Which did happen with one of the tacos I ordered. Went flying to the floor of my car. read more

Just did drive thru for the Carne asada fries, and I got these two days ago too. They were perfect two days ago, but today they were cold! Like they had been sitting there for an hour before we got them. I can't understand such inconsistencies. The cheese wasn't melted, the meat was Luke warm. I get it's fast food, but if your bitching about not making enough money and your expecting a raise, do your damn job! I just paid $11 for cold food! SMH! I didn't go back because I drove all the way home. However, I'm not surprised this one's c*** anyway. The one on Magnolia in Santee is the best!! read more

I frequent the El cajon location but my office is closer to this Santee spot so I went to pick up my offices order and considering how close they are to Santee I was expecting disgruntled employees taking my order but I was wrong. I was greeted by Ramon and his team, they greeted me at the window with smiles and good Convo while I waited for my food. Ramon made sure I had everything I needed before I left the window. and any one who compliments my truck and is a padres fan is getting a Yelp review out of me. 5out of 5 for service. You already know the food is good here. read more

Made a corporate complaint, haven't heard back so I'll make one here as well. I went through the drive thru a couple nights ago. Witnessed the women that was working the cashier and drive thru handle fries. At first I didn't say anything because I wanted to give her the benefit of the doubt that she would wash them after I handed her my cash. She did not, and again she went to handle the fries and touch them with her dirty hands. I called her over and confronted her. I said, "Are you really handling food and cash?" She just nodded yes. Called this other lady (not even sure if she was the manager) she asked me what the issue was and I told her. Her exact response was "I keep telling them not to do that but they just don't listen." She totally admitted that this issue is an on going issue. Never again will I be back. Also to put the cherry on top, as I opened a dinner box there was a dead mosquito on top of the fries. read more

Del Taco - Dead mosquito on fries - Tex-Mex Near Me - Santee, California

Back on because that nice lady (manager?) was working the window again (late night Saturday). She is so fast and cheerfully kind that I always leave feeling like a have to drop a review for her. Also, thanks Del Taco for actually getting the vegetarian order for a family member right ! read more