Consistently inconsistent. We really like the dishes, but we have gone 1 time in the past 2 years where we didn't send something back. Tonight our salads came out maybe 2 or 3 minutes after ordering, great. Then less than 1 minute later here is our food? It hasmt been 4 minutes since we gave our prder. We just poured the dressing on and hadn't taken a bite. So our honey chipotle crispers where just above room temp and the grilled chicken was just about the same and missing its grill marks. The manager, like always took care of us. The staff is always nice, but many need more basic training. Hostess- My wife, young daughter and I come in, "how many in your party?" Three, "3?" As she looks at us bewildered, "Yes 3" she grabs 3 regular menus , so my wife says, "one kids menu please." Looking totally list and pauses, "a child's menu?" (6 yrs old) "Yes please." Waitress- "your food isn't warm?", no, "do you want me to do something?" Yes, take this and bring a fresh cooked plate please." The good thing is she was very polite and then take the plate and checked on us. The disappointing thing was our Presidents margaritas came and the shaker was maybe half full and loaded with ice, our glass the same. I mentioned how little of the drink both of us have and she smiles and says, "it's probably just the bartender rushing or not wanting to serve more than 8 0z." ? That's it, she has walked away- lol After that my water glass sat empty, got filled once in the first 10, at the edge of the table watching the waitress walk by, take our dessert order, bring the dessert and then the night ended. I could have asked, but I asked the first time and wanted to see how long it would go unnoticed. We'll go back, because our daughter loves them and it's Rockwall so you can't get much better service, but a few places, like Samee's pizza getti read more

This is the worst Chili's I have ever stepped foot into! From the time we walked in the door the two hostess's were extremely rude. I asked to sit at a table in the bar, they told me it would be 10 minutes. no problem. I then went and asked for a menu and again was treated with complete disrespect! We were then told our table was ready with no direction to what table or that it was open seating. I asked one of the hostess's if we could sit at the booth that she was sweeping under. She rudely looked at me and said I'm sweeping. I said I understand but I'd like to sit there when you are done. We decided to leave because my daughter in law forgot her ID, we running home to grab it, and I asked to speak to the manager, Angel, her response was rude and basically okay. I will never go back to this location. Do better Rockwall Chili's! read more

Would give this place zero stars if I could. We came in for a quick date night & sat at the bar to watch the Cowboys game. The place was empty - we got our drinks right away. The good stops there. Asked for menus and then proceeded to wait for at least 30 minutes. No one came to ask for our order and we endured the joys of listening to the staff complain about how much they hate their jobs. I get it, work sucks but there was no one there for them to serve, what exactly are you complaining about at that point? Long story short, we left after one round of drinks, hungry and disappointed. We now know why the Applebee's parking lot was so full. We'll go there next time instead. *shrugs* read more

I've been coming here for a while. We LOVE Sandra. She is one of the best servers we know. However, today, with a different server (not that that impacted what happened), I was about three bites left in my salad when I noticed a dismember bug on my plate. That plus this weird 1/4 capacity thing they've been doing even though servers are not wearing masks and they're not socially distancing everyone is probably why we won't be returning. We've really noticed it go downhill lately. The margarita grilled chicken just isn't good enough anymore for me to return. read more

This review's for their carry out service. It is great. Two days in a week, on time each time. Food was hot, and cooked to what I specified. Amount of food was good. Glad they provided 3 ketchup packets for the fries without asking. I always need my ketchup fix. Food is good, not mind blowing amazing, but adequate for business lunches. Update 3/16/'18 Got carry out Lunch Combo - Chipotle Chicken Fresh Mex Bowl, it's very good. The corn & black bean salsa in it was the only thing I didn't like. It's a bit pungent, not smelly, but has that fermented beans in vinegar flavor that I loathe. Luckily, it's piled to the side in the box, so I ignored that part of the bowl. Grilled chicken was well marinated, tender, and tasted freshly grilled. Strips of seasoned fried tortilla added a nice crunchy texture to the salad. That slice of lime they left for me was essential in brightening the whole bowl with citrus flavor. Lettuce tasted fresh. Great price. Interesting knife skills, chef intentionally cut the chicken so that it spreads out like a bunhc of bananas connected at the top. A good sign that they didn't just toss it all together in a messy rush. read more

Service was decent food was delicious. I would return again. I love the three for me deal

I've been here twice for to go orders during the coronavirus pandemic. Both of the times I've come here the workers were wearing masks and were handling the safety precautions very well. read more

Waited for over 30 minutes already even though the restaurant is near empty. Wilnot be back.

I was pleasantly surprised at this Chili's. Both times we have come to eat here all the staff has worked as a team and provided service quickly and with a smile. We have gone to several restaurants where the waiter/waitress feels like they own the table and no one can touch but here they all focus on the customer getting service quickly and without much wait. We would ask our waiter for something and another team member would deliver or we would ask someone walking by and the waitress would bring it or even the general manager. Great work people, this location is great to visit and get your grub on. Blessings. read more

Came in here expecting it to be great food and great service like always at Chili's restaurant but we Musta got this worst Waitress I've ever seen most of the time she was chitchatting with her friends while everyone else was working I believe the cook Brung are food she never bring us Ketchup had to beg someone to please bring me some more tea The only food complaint was my hamburger the lettuce taste freezer burnt could not finish it when I asked The Waitress for a printed out receipt I believe it made her mad as she walked by and toasted it on the table like she Was mad at the world . She needs a crash course on how to deal with the public and serve food and actually how a waitress does her job read more

We ordered our food online for curbside pickup. Email stated food would be ready at 6:16...at 6:30 we asked for a manager after being told twice our food was being bagged up. At 6:48 the manager FINALLY comes out with our food, barely offers an apology, saying "do you want it or do you just want your money back?" What we would like is some decent customer service! We won't order from the Rockwall Chili's again read more

I was coming back from a long day and stopped at Chili's in Rockwall. Clean store, great burger and fries but the best was Kaitlyn the hostess. Not only friendly but also seemed genuinely interested in my satisfacción eith "her" Chili's. Checkd on me and my meal three times. I'll be back. I hope she's there when I do. Kindness personified! read more

The place was not clean. The server was great, but I asked for no onions in my food and still got onions. The food runner didn't know, and when the server saw it, he apologized. Overall it just ok. read more

So sad that people getting "to-go" orders are being taken advantaged from employees at Chili's. Seems like every time they forget to put my full order together or give me less than a full portion. Today I paid $6.81 for half a bowl of Queso. read more

Chili's - Paid full price for half the serving of Queso. - American Near Me - Rockwall, Texas

This Chili's is one of the best in the DFW Metroplex. The restaurant is always clean, including the restrooms. Apetizer: We started off chips and salsa with queso. The chips were fresh and hot, as always and the salsa was better then I remembered. It's not too hot and it has a very nice taste to it. I usually go through 3 bowls. My husband enjoyed the queso, but I think it tastes a bit generic. You will have to be careful not to fill up on the chips before your meal arrives. Drinks: I ordered the Sunrise Margarita and my husband had Dr.Pepper. Our drinks were immediately delivered to us. Don't let the girly look of the Sunrise Margarita fool you, this drink was deliciously strong. My husband never had an empty glass. Our waitress would refill his glass every time it was half empty. Dinner: I ordered the Caesar Salad with Grilled Chicken and a side of pico de gallo. My husband ordered the Fajito trio. Both arrived in less that 15 minutes. My salad was enormous. It contained the perfect amount of croutons, Parmesan cheese and steaming hot chicken. My husbands dinner was also a large proportion. We were both satisfied with our delicious food. Ambiance: Very nice. Colorful tables, everything is newly renovated/ decorated, nice lighting, nice background music, clean and fun, tv's in the bar.. Pros: Managers are always available & often check on guests to assure a great experience, Large proportions, reasonable prices, full bar, Seat yourself at the bar area without a wait, friendly staff Cons: Now non-smoking, Does not offer sweet tea like some other Chili's, usually you will find the host/hostess goofing around read more

Will never go there again. Out of four meals on the table, only one was eatable. Grizzly pieces of chicken, over cooked quesadillas and wilted watery salads. Management did try to correct the issue but it was very disappointing to be delivered food that didn't come close to the same dish at another Chili's. Lost appetite for sure. Get your kitchen in order. Where's quality control? read more

Why do I keep doing this to myself? Went last night with 2 adults and 3 children. My guest is a vegetarian and wanted cheese instead of chicken enchiladas. They couldn't do that, which tells me that they come pre-packaged. We all ordered at the same time. The youngest wanted plain cheese nachos with sour cream. That's not what he was served. Of course, we sent it back. Luckily the manager was walking by and retrieved the nachos from the kitchen, no sour cream. It finally came and we practically had to wake the kid up.......poor service, took too long..... read more

Wow this place needs a new manager! A dozen people standing around waiting and there are empty tables all over! Bussed and ready to go. Wierd. .... But the service is good and the food is good if you don't mind waiting.... and waiting.. read more

I'm going into full detail on this one. I state often that I am a server, so I do understand and am sympathetic to restaurants and what is going on. Service is not why I am leaving 2 stars. First off, we came in with a table of 6 at 6 on a Friday and were seated immediately. I was shocked! We sat for almost 10 minutes before a very busy waitress walked by and announced she would be there soon. I knew it would be a minute, as she had just been triple sat, all 4 tops or larger. That shouldn't happen. That's bad hosting and management. The poor girl didnt seem to be that experienced anyway, she looked like she was going to cry. She pleaded her coworker for help, who was also swamped, but much seemed much more experienced. I believe his name was LT. (It was chaos) 27 minutes in, 2 out of the 6 of us get drinks. During this time I watched the MANAGER walk to the host stand where he stood, drumming on the stand, chit chatting with the host for a good 10 minutes, then nonchalantly walked away. His night was good. He wasn't in the weeds. He was having a great night while his servers were drowning! I'm sorry, but this heated me. Servers get a bad rep when they are busy, and in my opinion this manager should have had their back. Food came out crusty and lukewarm after over an hour, it had been sitting under the heat lamp on the line waiting for my server to be able to get to it. No food runner, no manager helping, nothing. Food was mediocre at best. Not sure if we will return or not. read more

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I came there last Night great staff and such a sweat host! never felt more at home! Will come back! I do recommend asking for Lisa !

Started out at 1:06 pm with 50% full...two minutes standing with no hostess or manager to be seen...finally manager sat us. About 4 minutes before Luke introduces himself, all 90 lbs. He takes our drink order and returns them 3 minutes later (1:16 pm). I look at the menu for the Big Fajita (48% more) meat for $10.99...it is not the case. Here it is shown on their old nasty menus as $14.39 to $16.39! Not going to break the bank but I decide to order my normal Caribbean Chicken Salad instead...Or so I thought...1:26 pm Luke returns and gave us the look like, "Are you all my table or not?" Yes, that was 10 minutes from drinks and 20 minutes from door. It can't take that long to get our orders...flatbread, burgers, potato soup, salad...well 1:49 pm hits us with Luke just walking by saying it should only be a minute (43 minutes post door) and finally 1:50 pm rolls around and Luke decides to bring the bowl of soup shortly followed by the rest. He quickly brought the honey mustard dressing I traditionally like with the Caribbean Chicken Salad that no longer comes with I guess but then service stops until we are ready to leave...guess it is a one drink policy here too. Here is the fun of self service...the check-yourself-out-we-don't-care-machine fails to work properly...I leave it with the wife as I was going to take the machine for a walk with me at this point. Well, it took 10 minutes before she managed to get help from another waitress. Lesson here: 1. If you want a fast lunch=Not Chili's, 2. If you expect to get advertised specials=Not Rockwall Chili's, 3. If you expect great service=Not Luke, Rockwall Chili's, or Chili's, 4. If you expect to be appreciated=Not Luke, Rockwall Chili's, Chili's or Brinker. Enjoy not enjoying folks as I am done with all of Brinker at this point! read more

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Great place to order curbside you can throw twenty's out the window while waiting get rude people freezing cold food. Sounds fun. Said nobody. read more

Enjoyed a family dinner night at Chili's. The beef fajitas were delicious and the serving size has increased to 12 oz.. We absolutely their chips and hot sauce with ranch. They also have the best ice tea in the south. The wait staff is very attentive and kept our ice tea glasses full. Our entire family enjoy our time at Chili's! read more

Chili's - My little one loves Chili's chips and hot sauce and their IBC root beer. - American Near Me - Rockwall, Texas

Stopped here while traveling through Rockwall on the way to somewhere else. Took my hungry family into Chili's and immediately had a bad feeling - it looked chaotic. There was nobody at the front greeting customers, so we stood and waited. And waited. And waited. Despite there being many empty tables, nobody came to seat us. Multiple employees walked right past us without acknowledging us. After several minutes of this we looked at each other, said "Enough," and left. read more

I had the Santa Fe Chicken salad. The salad was great but it needed more avacados. The waitress gave great customer service. Over all, one of the better Chili's locations. read more

Chili's - A great salad, but it needs more avacados. - American Near Me - Rockwall, Texas

The past few months this location has stepped up their game! Service has been fantastic, food is always tasty, and there is a serious sense of hustle! So glad to see the turn around, kuddos to the staff and management! read more

I was highly disappointed. We waited at least 20mins for our lunch. My fiancé's salad came out wrong. We ordered drinks and they just sat at the bar. The last drinks we ordered didn't come out till we were ready to leave. The manager never came to check on us. Our waiter never asked if our food was good. We love chili's but was highly disappointed at this one!!! read more

I have visited this Chili's once before today and it was great. Today the menu was confusing, the food was terrible, but our server was beyond great. The staff enjoyed being noisy in the kitchen area especially considering so many tables are right next to it. It's fairly expensive when the food is bad the building is worn and your table isn't too clean. read more

This has to be the nastiest Chili's I have ever been to. Staff standing around and floors are filthy and it smells in there. The food was soggy and tasteless. Will never come back! read more

Eric the worker who does the Togo parking is legit the best employee I've had help me do door dash he's so kind goes out of his way and even offers us beverages when we have a wait time he's extremely respectful and over all an amazing employee 10/10 service my guy read more

Staff was very friendly, courteous and helpful. Chili's recently reduced their menu but did not reduce on flavor! The menu was back to classic with a little flare for everyone. My bacon cheeseburger was right on the money at 9.99 and the flavor was so amazing thee wasn't anything left on the plate. Children's menu has a great variety for all the picky eaters and my daughter actually finished half her meal! Which is a lot considering the potions. She enjoyed her cheese sandwich so much she wanted to take it and fries to lunch tomorrow! Lol! food prep time to table was excellent and the right temperature. My server Ali was excellent and very energetic, he checked on us regularly and our drinks were always full. The service I received and the delicious food will encourage me to make this a regular stop in favorite restaurants. read more

This place is always busy sitting next to Applebee's, but I have no idea why considered Applebee's has much better drink specials and their food is delicious. I have been to Chili's 3 time and at best their food is mehhh. And there is always a long wait and the service is blah. But they are very clean at least! read more

For a chain semi-finer dining establishment, you'd expect middle-of-the-road burgers because they can get away with it, but BEHOLD! Chili's upped their game a year or so back and shook up their menu (and perhaps kitchen staff.) The food is good. read more

The service was good but the burger was bad it ruined my appetite last place i would eat a burger at, i would rather go get a mcdonalds burger instead of chili's the service gets a five but food a 1 read more

My 7 yr old daughter and I stopped by at 2:30pm for lunch on June 1st. At least my daughter got what she asked for . My Oldtimer with cheese was cooked medium and had to be sent back. The waiter asked if I wanted a new one or if my burger, that was cut in half, could be thrown back on the grill with the mayo on it. I asked for a new one. It took so long to get it back, I needed a to go box when he finally arrived. He responded "Uh! I knew you were gonna do that. Do you want your Coke in a to-go cup too?" I answered no. This was by far the worst service I have ever received at any restaurant. We never received the napkins we asked for on 5 FIVE different occasions. This guy seriously should consider another line of work. read more

This is my favorite restaurant in the world but I am confused as to why the last time it took over Two hours to eat chili's

What happened to this place? It use to be so wonderful! Last few times I've gone to this Chili's it was dirty. Tables everywhere were just left messy and the floor covered in food and trash. Even the tables I have been sat at lately were covered in crumbs. The waitresses I've had lately have been extremely slow and not very attentive or nice. What is up with their water? Do they not use filtered water? I know water in Rockwall isn't the greatest but everywhere else I've gone in town has great water. The water here has always tasted like cleaner. So much so that I've been afraid of drinking it. I have also experienced dirty cups and utensils several times. The burger that I always get has been good and the fries sometimes way over seasoned but that's just a minor gripe. After our last experience here I won't be going back. It just wasn't pleasant. I felt like I was at some grimy cafeteria. read more

sooo...jennifer jo calls and asks if i would be interested in drinks or dinner on friday night, sure i say and i get to chose. i picked chilis cause it used to be my favorite and i really wanted chips and hot sauce and their great ranch...that is where the good ended with this trip. we get to our table and we have the most annoying waitress ever, she talks to us like we are in first grade in this really aggravating sing song voice that made me want to punch her. on a good note though, apparently happy hour is all day long every day? nice. guess they did that cause the service and the food suck now. we ordered and waited and waited and waited...3 sets of people came in and sat down and ordered and got their food and even one set left, i call sing-song over and say...uh, where is our food? she goes, its just right in the back waiting for me to get it. WHAT??? i reply nicely, well how bout if you do that? SINCE WE ARE STARVING TO DEATH. geesh we didnt get silverware and napkins until we begged for them, sing-song really didnt do a whole lot of upkeep on us and then when it was finally time to leave she screwed up the separate tickets so bad the thought almost crossed my mind to just leave, but i didnt. the ranch and the hotsauce must be a new recipe cause they both sucked, but it must have been good enough to order more chips or maybe me and jen were just starving. btw, you have to pay for ranch now. maybe not going back for another 2 years or whatever it has been. uck! read more

On one of the busiest nights (St. Patrick's day AND March Madness) our waitress Kayla decided to spend more time chatting with her friends sitting at a table vs serving her tables. She didn't pay us any attention. I had to flag down another server to refill my drink. The only time that the service got better was after her friends left. read more

Had a great experience!! We had a party of 9 with 5 children. As soon as we walked in we were greeted and seated. Eric out waiter was amazing he was very attentive and patient to the kids as well as the adults. He kept checking on us and made sure we had everything we needed. Thank you Eric for the wonderful service you provided to my family and friends. read more