TERRIBLE CUSTOMER SERVICE. If I had known my food was going to take 45 MINUTES, I would have went home and made better quality food myself. If they had an option to put 0 stars, I would. My family and I have been coming here for years and it has only gotten worse. We came in 2 days in a row, and both times we had received horrible service. The first night we sat in the bar, our waitress was not attentive and took her time while we were waiting to order. She was more concerned about taking her time then checking her customers. We finally got our food, finished eating and had to ask her for the check. Day 2 We came for lunch and it wasn't that crowded, but our waiter was continuing to check other tables, except ours. We ordered at 1:45 and got our food at 2:20. This is unacceptable. Also, the whole time we waited, he did NOT once check on us for our drinks, or to let us know the food would take a while. Very rude and inconsiderate. He has continued to leave us waiting through out our whole service, and when we would ask him something he gave a non confident answer. Very unprofessional. I don't remember his name, but I'm glad I don't. read more

My ribs and fries took quite a while and then yhey were not hot! Our waiter was very accommodating and brought another order that was Hot. Really appreciated him. Not sure about going back. Daughter loves this bar and the food, but i am not so sure. read more

I have tried this location a handful of times, it has always been horrendous service. Even when it is dead in there, expect to wait forever for a refill, to order, food to come, etc... Soo not worth going to! read more

Bad service, took 15 minutes to get dr inks then another to take our order. Was not that busy, we walk right on in.

Horrrrrrrribly slow service on a Thursday night. Really? I didn't tell you to get a job at Chilis. If you can't do it, quit!

Hey chilis is chilis... The food is consistent and so is the atmosphere buuutttt our server Christina (I think) was seriously AMAZING! We pretty much gave her a horribly complicated order and she was on it! She deserves rave reviews! Thank you girl! read more

Horrible horrible horrible!! What a complete waste of time. Called in our reservation, party of 6 to include a high chair for my infant daughter, the hostess said it would be no more than 20 minutes...awesome! So 40 minutes later, we get called to be seated... at a table that doesn't accommodate a high chair The hostess said just try a booster... ughhhh no lady. We asked to be moved to a high chair friendly table. Waitress comes along...super sweet, says sure, and she moved us. As we're settling in, here comes the hostess again just to say, oh no we have to move you...we're saving this table for a bigger party. WHAT?!! Third time to move was not a charm. Horrible customer service..bye! One star only because I have to but really deserves none read more

I am honestly disappointed in the food quality and quantity here for the prices they charge. The service was pretty good, however I primarily go to restaurants for the food.. I ordered some ribs and rice, the waiter didn't really make it clear if I could have ordered two sides but based upon what he said it seemed to me at the time I could only order one. By ordering one I was expecting it would be a decent amount. However, when I got my plate I was very surprised. I could see almost the entire plate under my food. The quantity was so little, I felt I was at one of those super high end restaurants that barely put down any food. The amount of meat on the ribs was super little and even had spots on it where it was just bone where there should've been meat. I got maybe a couple spoons full of mediocre rice, they may as well not have even served me rice, there was so little! I would've taken a picture if I wasn't having a discussion with a relative at the time. I was still super hungry afterwards and it took me like five minutes at the most to finish my "meal" so I ordered a desert. I got the fudge brownie thing and the quantity was quite a lot, but quality? Bleh! A lot of the ice cream was already melted, the brownie itself tasted like a kids cuisine brownie. It was way too moist and had that weird crisp to it on some parts.. It tasted like it was microwaved! Which wouldn't surprise me at all. I am super disappointed. read more

Horrible horrible HORRIBLE!! Bad service, cold "hot" food. My suggestion is: Go somewhere else!!! We tried going to this location 2-3 times, thinking it was just a fluke of bad service/food, but it wasn't. Seriously, not good at all. You would be better off taking the drive to La Verne or Covina if you really have the hankering for Chili's. read more

Your standard Chili's, typical food, decent service. You always know what you're going to get. Sadly on this night, my review is regarding the way they handled a not-so-typical situation. My children and I arrived to an alarm blaring and a dim restaurant. We were advised that the kitchen was moving very slowly and asked if we were ok with that, we were hungry but decided to stick around. After being seated we ordered drinks and at this point the alarm was seriously out of control but my kids found it amusing so I figured as long as the food was good I could deal with it, sadly the alarm was nothing compared to the crap service we were about to receive. Now I realize the servers were probably freaking out but that's neither my fault nor my problem. We sat there for about 18 minutes and no one bothered to check on us, at this point my kids were starving so I flagged someone down so I could at least order some chips and salsa or something to just hold us over now mind you my food order hasn't even been taken, a girl then walks over and before I could say a word she tells me that the manager has decided to just close the restaurant instead. 25 minutes we spent in this joint, they weren't even good enough to offer a coupon for my troubles, just a swift kick in the rear that night. While I realize the situation was out of their control, I'm a firm believer that you always have an opportunity to display good customer service and in a situation as such, the manager should have personally addressed each and every patron with an apology and coupon in hand. Just saying. read more

I have never been to Chili's before. My boyfriend wanted to take me on Friday night so I could see what it was like. We asked the hostess how long the wait would be and I kid you not, this is what she said: "There is a 30 minute wait and after that it is first come first served to get a table." I have never heard of that in my life. We turned around and walked out. It is not fair to expect customers to wait for 30 minutes with no guarantee there will even be a table for them. I thought people should know about this "policy". I think there needs to be another sit down restaurant in the Glendora center to give Chili's some healthy competition. Too bad my first experience at Chili's had to be remembered that way. read more

Food quality sucks. $15 for fajita trio and my plate was onion and bell pepper. Family of 5 and the only plate that was good was our appetizer boneless buffalo wings. Take the hint, if there's nobody there,umm walk out read more

I don't know why we keep going here. Headed to Costco and stopped in for a steak. Hadn't had one in a while and I was looking forward to the ribeye. I ordered a Patron margarita, and was brought the Presidente instead. Then came my steak. I know my cuts of meat. Ribeye medium rare is what I ordered. What I got was a sirloin that was medium well. My husband's order was fine. I didn't eat the steak and immediately complained nicely. Manager apologized and comped my meal. I suggested educating servers and cooks alike on the cuts of meat, easy enough to do. This isn't the first time we've had a bad experience at this location, but it will be the last as we won't go again. PS--I pointed out the margarita to the manager as well. It wasn't removed from the check or corrected to reflect what I received. Avoid this location. West Covina is much better. read more

If you sit and Madeline section you need it to buy alcohol. Her demeanor changes if you don't order alcohol. Also don't have small children because she will forget to put their food order in and then proceed to tell you to take your child home to take a nap. She took her time to bring the bill and to return it. Needless to say we will not return to this location. The restaurant was empty, and we had to wait 10 minutes for a table. The server even said it was slow and yet she still continued to forget things. read more

No drama, good food, good drinks, sports games on the tv. Couldn't ask for more. Chilis Glendora best crew I've had!

This place needs new management! This is the only Chili's were the place can be almost empty, and still no hostess to greet you. Long waits, when there are plenty of empty tables. Dirty tables everywhere, and much longer then average food times. Servers have attitude with forced smiles! Nobody seems happy to work here!! And this bad experience is not a fluke, or a bad shift, this is the fifth time in less then two months this has happened at different times. Mgmt should be thankful the food, while slow to get out, is consistently good!! read more

This place just keeps getting worse and worse.food is blah and service IS HORRIBLE. they better worry that 5 guys and a bunch of food places are opening near by read more

Regulars arent much fun and I've had a couple of dirty glasses handed to me. One with lipstick. i like the one in la verne alot better than this one. read more

My mom and I came to this Chili's for lunch, we shared the Big mouth bites and they were actually awesome! The wine was good for the price, I was bummed to hear they had gotten rid of the Sangria swirl margarita...I might never be the same again. read more

Stacey is the best server at this location. Very pleasant always looking out for my kids.

We come here occasionally and I always get the honey chipotle chicken crispers... delish! I'm a fan of their mango lemonade. They have one of the biggest kids menus around, my kids love the slushy things with the really long name. read more

This place had the worst service ever. We came twice in a months period and both times it was really disappointing. We sat there for the longest time and had to flag down the manager to get water. Long story short, let's just say that by the end of our meal, we had no idea who our server was bc no one person attended to us and the only way we got anything was by asking anyone who walked by. The worst part about the whole thing is that the restaurant was pretty empty so it's not like they were busy. I will never come back to this place read more

Horrible service had to leave the employees just socialize and don't give a shit about anyone but themselves I'm done never coming to this location ever again. read more

My roommate and I have been burned before with Chili's, but recently we had a decent experience at one in Hesperia. So, we figure, heck, we're out here at the Bevmo anyway, it's getting to be 9 on a Friday, where can we get in that's still open? Chili's? Sure, why not? Well... as you can imagine on a Friday night, it was pretty crowded. It's right next to a movie theater, so that's to be expected. They were able to get us in fairly quickly, but I noticed that unlike other times I've gone, there was no offer to sit by the bar instead, or even a suggestion of a wait time for that. When we were led to our table, the first thing I noticed was there were about 4 or 5 check folders on the table. The hostess almost didn't notice them, til I started moving them around. Then as I slid into the booth, the back of my pants got all wet. I immediately stood up to see a puddle of water all along the back of the booth. The hostess got a rag to clean it up w/ a "sorry 'bout that" (I'm just glad I was wearing jeans and that it was water.) A few minutes later our server 'Tammy' shows up and asks if we'd like anything to drink. My roommate (whose been having some throat issues lately) says, "A really really big glass of water, please." and spreads his hands to show how big. She nods and brings us back two small glasses w/a LOT of ice. Roomie is kinda miffed about this "Why doesn't anyone ever believe me when I ask for a really BIG water?" I indicate that he shouldn't really worry about it since they normally refill a lot. My mistake. Now admittedly, we did ask for another minute to decide whther we wanted to do the special of 3 courses for 2 people for $20, but we decided, heck, we'll order from the actual menu so she can get a decent tip. We order the triple dipper appetizer w/Big Mouth bites, Chicken Crispers and Hot artichoke dip. This was very tasty and our server did put in the appetizer order before we ordered our regular food so we got it in plenty of time. However, I was not warned that there would be Jalepenos in my ranch dressing (I can't stand jalepenos), but I didn't even see one til the end of the dressing so I really couldn't say anything. I order the 'create your own combo' w/steak (1.50 extra) and ribs and substitued a side salad for veggies (also an extra 1.50). He ordered the same, but with the Monterey chicken and fried shrimp, potatoes w/ gravy instead of loaded potatoes. The food (which naturally arrived before we were finished with appetzers) was very tasty. Tammy had given me a head's up that the salad had minced and shredded veggies, which was new, and the steak was cooked a wonderful medium rare. The appetizers? Nothing to write home about. The steak? Delicious! The chicken? enh. I could probably make something similar at home it had so much cheese. The shrimp? Seriously? only like 4 shrimp and the ribs? Once you've had ribs at Chili's they don't really change. But I did get a chance to try their new Shiner Bock sauce. Mmmmm. that was tasty. My biggest beef (and my roommates) was we got one refill before getting out check, and that was from someone not even ou server. As 'Tammy' came back around, I asked her for another refill, and she asked me to speak up since it was so loud. I guess it must have been really loud, since we waited another 20 minutes (during which my roommate couldn't even eat his food without his water), just to watch her come back with water and go give reills to another table. That ticked us both off and though I tried to get her attention again, waving and calling, trying to be polite and not snapping my fingers, we didn't see her again til she came to give us our check. Funny thing though, she heard our request for water that time before we put a card in the folder. Also kinda funny, she was immediately back after we paid. No questions on if we'd like dessert and one more offer for a refill when she brought the check back. I give 2 stars since it started ok and the food was pretty good. But, in regards to service? I wish it had stayed consistant. A small thing like a bigger glass of water (or a refill for us instead of the other table) could have easily brought this up to a 4. read more

Horrible service! I would never go back here. They were out of everything from certain meat, to ketchup and steak sauce. They took 20 minutes to come offer us drinks or service. They burned most of our food after making us wait an hour at the table. Our waiter forgot to bring out some of our food twice and never came back with our drink refills or napkins and we were seething because we paid 80.00 to be treated like crap! Avoid this place! Head over to Applebee's or t.g.i. Fridays. Yelp made me give them the star. read more

The bartender Corina is a professional comedian and very good at doing her job. She interacts with the costumes and makes everyone smile. I was very impressed on how she was doing her job. Promote her! The chili's is in Glendora, California. read more

I take out from this Chili's. The food is usually pretty good as is the service. EXCEPT last Friday night I went in to pick up my order at the Take Out counter and there's no one there. I wait around. Finally I go to the bar tender who says they'll have someone help me. After 10 more minutes (no lie) some guy comes out and I ask "Is anyone working your take out?". He says, "Yeah, me". I give him my name, he takes my card and hands me a receipt to sign. Then shoves a bag full of food at me and leaves. No words out of his mouth. The name on the receipt said his name was Zachery. Well Zachery, you're a douche bag and Chili's should fire your ass. read more

My family and I come here Atleast twice a month and we have never had a problem. Always love the service and the food is consistently great! My husband and I always split a salad and they never have a problem where other chillis have. read more

Got my take out order all wrong. My 10-15 minute pick up turned out to be 40 minutes. I ordered a burger plain and they still put everything on it. I ordered onion rings instead of fries with the burger and they tried to send me on my way without them saying my order was complete. When the onion rings did come, there were only 4 little ones. Really not worth the hassle of ordering out from here. Go elsewhere! read more

Food was fine. Service was not. My wife has complained about this Chili's service before, but it's closest to our house, so I chose this place this night. I won't make that mistake again. We arrived, and the place was maybe 2/3 full. One party was waiting, plus us. There was no hostess at the hostess stand. A staffer walked up to the hostess stand, reached around me, grabbed several menus, and walked away. After distributing the menus to a nearby empty table, she came back and greeted us with "How many?" We were seated and our order was taken. Although a salad came with my order, it didn't arrive until after the entrée. After we had finished the entrées and salad, and waited quite a while, the server returned. We reminded him that my order came with dessert. He offered it to go. (The house was less full than when we had arrived.) I indicated we wanted it to be served, with two forks. It arrived some time later and we enjoyed it, but the server was nowhere to be seen. The electronic payment Ziosk did not work, it continuously rebooted. We sat. And sat. And sat some more. Finally, he brought a neighboring table something and we managed to get his attention and request the check. I almost always tip a minimum of 20%. He got nothing. LaVerne is a really much better choice if you want to eat at Chili's. read more

Love this place! Bottomless soup & salad is the best deal! The $5 Thursday Margarita special also slaps! I give this place a 5/5.

I AM SITTING A BOOTH RIGHT NOW WITH NO NAPKINS OR SILVERWARE AND THERE ARE 3 SERVERS CHATTING IT UP. THE SERVICE IS HORRIBLE. Our poor server is running around like a madman while these 3 girls just talk the night away!! My friend had to actually go into the kitchen just to check on our food! The only reason we still go to this location is because the queso and chips are bomb. read more

This is now my 3rd time at this chili's in the bar that my food has come out wrong. This time I ask for no wrong sauce... And low and behold I have darn spicy sauce. We are seeing a movie so the manager gave us two free movie tickets. Nice but I'm still hungry and no time to wait for them to make the wings again. They told me it takes 8 minutes and I have 5 before the movie now starts so in reality the movie tickets don't do the trick. I don't think I'll be back again. 3 times is just too often for a mistake that I need to again wait for my food read more

They always have good food here. It's our family go to place when we can't decide on something. It's usually packed but never seem to wait too long for a table. 10 dollar deal is pretty good too. read more

Came here for lunch Saturday 12/14/2019. We've been coming here consistently for years. The decline has been apparent the last 2. Trash and food on the floors, table though it was wiped down was sticky. We ordered chips and salsa for an appetizer. The chips appeared to have come freshly out of the refrigerator. We asked for a replacement and were told all the chips were like that, some machine was broken we were told??? SO WHY SERVE THEM!!!!. My wife ordered a steak, medium, it was bloody red seemed rubbery? I ordered the enchilada soup, which was luke warm. The waiter over all seemed like a disinterested third party. The hostess looked like she'd rather be somewhere else. We won't be coming back to this place again. Best of luck to those of you who do. read more

So I'll start off by saying chili's is my favorite restaurant chain, that being said lately whenever my fiancé and I go the food is underwhelming, but maybe that's because we've been going to the Covina one. Totally different experience at the Glendora location. Andrew was the best server we've ever had at any chilies. Super nice and funny, we were playing the heads up game on our phone and as he would walk by he would throw hints out to us, which We found really fun and genuine. The food was also very good. All in all it was a really positive experience and we will definitely be returning. Thanks Andrew! read more

Spontaneous visit after shopping. The place wasn't very busy which was nice. The food wasn't very good. I got the ribs but it was all fat. My daughter complained about her mini cheeseburgers and said they were not good. I breastfed my son in the restaurant and the workers or no one else made a fuss about it which was suepeising. read more

First the server did not even acknowledged us for at least 15 until we asked for drinks. Then they did not even clean the table. The food was just ok. This place is going down hill really fast. read more

We sat in the bar at a extremely dirty table with the dish rag still on it and had to clean it ourselves. Another server took our order and then FINALLY John showed up 15 minutes later. He was rude and made us wait for service. I will never go back to this location because this service was terrible! read more

The service was very lousy. We asked for some water and lemon but we never got our lemon. We even asked for it on the side twice didn't get them for another 10 minutes. When our food got here it seem like it was taken out of a microwave and it took at-least 20 minutes to get here. My enchiladas only had cheese no salsa like it said in the menu. When I asked for the salsa for the enchiladas they said it was only missing cabbage. I returned the enchiladas. I didn't want more of a misunderstanding. I was bothered already. We asked for the check it took ten minutes more. And they still hadn't removed the plate that was badly served and returned. This is the last time I come back here. Terrible food service. read more