I went to the Chilis location at Research Blvd and Burnet today for lunch, I went in to sit at the bar. They have a three for for me menu which I really like. I ordered the Big Mouth Chicken Sandwich, that came with fries and I got the Enchilada Soup as the starter. There is also and option to get a Margarita or a draft beer or a glass of wine instead of a soda. I would have chosen a beer but the only beers available for that option were light beers which I can not stand. I got the Margarita, or at least I thought it was. I was all sweet and sour and very little Tequila. Well the soup came out first and it was luke warm at best, I asked to have it warmed up in the micro, it came back to me and it was still not hot. The Big Mouth Chicken Sandwich came out and it was hot and cooked perfectly, probably one of the best chicken sandwiches that I've ever had, not kidding, but the fries were cold and had been sitting around for some time. I had just sent the soup back for the same reason, so I bit my tounge and kept the fries as is. When they cook a sandwich fresh as they did why not pair it with fresh fries. The meal could have been great with just a little attention to detail. Hot food should be hot and cold food should be cold, no exceptions ever! The weak margarita is the expected at Chilis, but the cold food maybe not. Cummon Man! read more

Came in earlier tonight for a quick bite. I walked in and immediately was seated... awesome! When me and group sat down were immediately greeted by our amazing waiter- Blake. I ordered the 3 for $10, it was such an easy choice. Great price. Blake kept up entertained, and well-tended to, throughout the night. The food was delicious. This was a superb Chili's experience, thank you! read more

So you don't like Chili's? Why? Honestly? Because it fits in with Applebees, Fridays, Tuesdays, Wednesdays, Bennigandays and all their neighborhood-bar-n-grill chain ilk? But have you BEEN, though? Because I have. I've see the mountains of babyback ribs. I've braved the appetizer trio. I've heard the sizzle of fajitas for two on a hot platter, shrimp, beef and chicken coming together as one. I've ordered extra ranch and downed obnoxious margaritas big enough to baptize a baby in. It's an encyclopedia of American food with an appendix on Tex-Mex. It's packed every night of the week, even with a dozen high quality restaurants serving similar fare nearby. Half of it's because people want the something safe. It's also half because people want something consistently good. It's also half because maybe for once you want to get dinner with locals, tourists and people who don't sneer at a plate because food is integral to their personal brand. It's also half because I can't count. I suggest an ironic journey here with some other buddies. The menu alone is hilarious in it's scope and Michael Bay approach to sensory overload. Order apps, margs and some ridiculous entree. Instagram that shit because it's probably going to be the most interesting thing your scrolling friend notices among artisan donuts and #fitness gym selfies. A star subtracted because the tablets at each table are lame as hell. Let the servers serve. And getting rid of your busboys is a weird move. But anyways, if you haven't been in a while, get to Chili's and eat with the people. read more

Great service overall. Wish the food came out faster, but I know you can't fix that sometimes.

I went to this Chillis with my mother in law. It was great. Fast service. They have the frostiest margs. The ribs are just great, much better than Crapplebees. That is all. read more

YES. YES. I ATE AT A CHILI'S. Look, it was late. Hoover's had closed. We were hungry. We were thinking dessert. Neither of us was dressed up for something nice like Chez Zee. So, if you're looking for some dessert and you look like you've been helping people move all weekend and that dessert might turn into a turkey sandwich, hey, ramble on down to your neighborhood Chili's Grill and Bar. If there's not one in your neighborhood, give it 6, maybe 7 weeks. It'll get there soon. And, I'm thinking, the only thing weaker than writing a review for a Chili's is reading one, like you're going to learn something about a place you've been to a million times in any one of a million different locations. Also, full disclosure, I used to work at that ad agency downtown that came up with the "IWantMyBabybackBabybackBabybackChili'sBabybackRibs." Clearly it has led me to give them two stars too many as they wage their battle of world domination against the hated Starbucks Army. read more

Whitney is AMAZEBALLS!!! I look forward to my weekly pick up order, just so I can have a few minutes interacting with her. She is so funny and sweet, and really puts that extra customer service touch in the service industry. She made a suggestion on extra things to add into my blueberry sweet tea and OMG! I really hope Whitney is working every time I come in for take out because she really makes my day so much brighter! If anything can be done to show Whitney appreciation for her hard work, then do it, she deserves it! Whitney, you ROCKKKK! read more

Great! Good people and just solid. I used to work for the company. Wish em well!

Wow is all I can say about this quaint little ma and pa chili parlor! As if almost planned, the ambiance seemlessly mixes old world and new world flavors! The chili, though bold and bright, does not carry the weight... or consequences (wink, wink)... of your average chili bowl. Artisan cheddar and hand cut onions top off the hearty mixture in a way that is pleasing to the eye, and the palate! The menu extends far beyond the simple culinary delights reflected on the average menu of a restaurant south of the border.... with Oklahoma! I would have to classify this restaurant in the category of gastropub/texas fusion establishment. Try the Southwestern Egg roll... am I in Austin or Mandarin?!? Like any good local Austin establishment, offerings for special diets are plentiful, even for those with a meat allergy! read more

So horrible I refuse to go back. Who wants raw chicken? Anyone?... My order of boneless chicken wings were served to me raw. Thank God I spit it out immediately. When I told the manager that I have lost my appetite and would rather not have them recook it, she insisted that I order something else, on the house. So I ordered the tilapia with a side of mashed potatos and broccoli. I swear up and down the potatoes came straight out of the fridge. I had everyone stick their fingers in it. They were so cold I could see ice crumbles. Again, I asked for the manager. She of course appologized and took the food off my bill....The kicker? I was handed a bill for my $2.50 ice tea. Common now woman, who does that? read more

Sometimes Chili's is good. This is not one of those times. Our waiter was friendly, but more than a bit harried at times. The salsa was very thin and lacking on flavor. This was especially a shame considering that the queso was actually pretty good. Two of the burgers had thick-sliced bacon which came out more than undercooked. When we asked about getting the bacon crispier, the waiter initially made an explanation about the bacon being thick cut and, as such, not looking as well done. Speaking bluntly, it's my food and it should be cooked how I want. (Within reason, of course.) The burgers ended up being pretty decent, although overwhelming. I'd love to say with certainty whether or not I'd eat at Chili's again, but their inconsistency makes it impossible to say. read more

Most people give these chain restaurants a consistent 3 star rating. I get it, it's not some fascinating cuisine you are eating here but sometimes you are out of town and can't decide what to eat so a place like Chili's will suffice. My daughter and I were in Austin and we didn't want the same thing so we went with versatility at Chili's. We had a good meal, I wasn't too hungry so went with the Ol' Timer Burger and she went with the TexMex Bowl. Both met expectations, being tasty and correct temperature brought out in a reasonable time. We ate in the bar area which we always do in Chili's. I think our server was Blake. He was on top of it and gave us good attention. Austin has great local places but for a good bite try Chili's on Lamar. read more

This place is always packed and I don't get it. My husband ordered the Baby Back Ribs and there was barely any meat plus its like they just put barbecue sauce on them after they cooked them. Like there was no love in creating incredible Baby Back Ribs, just blah. My hamburger was disappointing. I guess people just love bland food and have never tasted really good food. read more

Although I prefer local restaurants and rarely eat at a chain, that doesn't mean I'm anti-chain. There's just so much good food around, so why not support your local businesses? With that said, chain restaurants thrive for a reason. Generally, they've found something that appeals to the masses and they're able to reproduce it consistently. I personally find nothing wrong with that. The only time that I have a problem with that is when the quality and service is bad which would be true for any business. I've been to this Chili's probably 3 times in the 13 years I've lived in Austin, and to be quite honest, it's always delivered. The service is always nice and prompt, and I always find the food to be a good value for my money. For example, I just went today for my 3rd visit ever (that I can remember) and ordered the smoked turkey sandwich with fries and a side salad, and my friend ordered one of their burgers with their Applewood smoked bacon. The sandwich was very light and tasty and the fries are seasoned nicely. But my friend's burger was out of this world good! I couldn't believe it! The bacon was some of the best bacon I've ever tasted and the burger was made exactly the way he ordered it. The waiter constantly came back to refill our waters and was very prompt with requests. The only thing I wasn't thrilled about was my side salad. For an extra $2.30 to my entree, it was crap. It looked like one of those bagged salads you can buy in the grocery store, full of iceberg lettuce and shredded carrots. read more

Yesterday 12.6.18. I work down the street from Chuy's. Yesterday as I was leaving work the weather was bad it was cold and rainy so I decided to call in an order for curbside pick up. The employee that answered told me I could not do curbside unless I ordered online. I explained to him that I was down the street and I had already left my office so I didn't have access to a computer and the reason I requested curbside is because I am in a wheelchair and did not want to get out and get wet. The other problem is that there is no automatic button on the front door in their restaurant so I cannot get in on my own. I explain all of this to the employee and he was very rude and cynical. He put me on hold and then came back and said he would do it just this one time. when I got there to pick up my order he was rude and asked me to turn on my wipers and turn off my engine. When I asked him to please place the food on the passenger side seat he rolled his eyes and mumbled something under his breath. He took my debit card and when he came back he tossed it into my lap. It fell to the floor and I was unable to pick it up. This is very disappointing and he did not seem very accommodating to someone that is disabled. I won't eat there again and I don't recommend them based on their service. read more

I had the most wonderful lunch here today and really want to give them 5 stars for the overall experience. But, since this was my first visit to this location and I have had less than good experiences at other locations I am holding back until another such amazing experience. I arrived shortly after Noon to meet my Boss who already had a booth. I found the woman we were treating to lunch in the waiting area and we looked around for my Boss. One of the waitresses was observant enough to notice we were looking for someone and that there was a woman sitting alone in a 4 top booth and directed us to her. Our sweet waitress (Elaina) had to stop by 3 times to check if we were ready to order before we ever decided to look at the menu; but, she never made us feel rushed and at one point sat down in our booth with us to chat. Not only was she friendly and funny, she was supper efficient on refills, checking in to make sure everything was good and even and asked if I would like some lemons for my fish. My fish was so perfectly cooked I would have never asked for lemons but sure enough that ramekin of lemons made my fish even better. The Manager also stopped by to see if we were happy with our meal. The service alone was 5 stars. I had the Grilled Salmon with sides of black beans and steamed veggies with Parmesan. The Salmon was cooked on the rare side of medium which left it very juicy with a nice seared crust for some crunch (I have had this same dish at another location and it was over cooked and dry, so I was pleasantly surprised) the black beans were perfectly spiced and tasty, the veggies needed lots of salt and pepper to make them tasty (but for those on a low sodium diet that is a good thing). The portions were perfect for lunch with no food coma after effects... The women I was dining with made the whole experience a full 5 stars and that we were not rushed in any way for more tips has me still happy 6 hours later for the over all experience! read more

I brought two of my boys in to get burgers, just burgers. All three burgers were out of the ballpark good, by far the best I have had in Austin. Perfectly prepared medium with seared outsides, and extremely good quality beef. The fries were also just perfect. Way better than Hop Daddy and Shake Shack. BTW, our server at the bar was super nice, too. I don't come to Chili's for other things because I don't think they do other things very well, but the basic hamburger - the thing Chili's began with when I was a kid in the Dallas area - remains tops. They clearly do something to make sure their original star remains a star. A wonderful lunch with my kids, and worth every penny. Eat burgers here. You won't be disappointed. read more

Unfortunately I had the worst experience I've ever had at a Chili's before. Me and a friend walked in and were really looking forward to sitting down, having some food but there was no hostess and we waited for literally a couple minutes which is 100 times longer than I've ever had to wait at a Chili's in my life. There was only one waitress that we saw walking around, pretty sure she saw us but made no effort to come over or contact someone to let them know we were waiting. We had to walk out and now we're gonna go to Cheddars. Guess they are understaffed at this location. read more

I know it's a chain... but this Chili's, sitting in the heart of a city full of great original restaurants, holds its own with great Austin-style service with dependable Chili's food and cold drinks. There have been days after work when I just wanted to go have a quick, quiet dinner and a drink or two, and being close to my house, it was a great spot to go. It is also great for takeout and the prep service is super fast. I always get home with fresh hot food. Yeah, yeah, it's just another chain, but they are great Austin folk doing a super duper job!! I luv 'em... you will too... read more

Excellent experience today using the To-Go service. Walked in, greeted immediately. Whitney was super friendly and obviously passionate about customer service. I also witnessed her assist 3 different people after me who had pre-ordered. Whitney was on top of her game! She even offered me a mango tea that was made in error for another customer (just my luck, I LOVE mango tea). I was in and out quickly! Also, Chili's is killing it with their lunch options! When I got back to the office my food was perfect! Great lunch portion PLUS a salad. Will definitely be using To-Go more in the future at this location. read more

I really thought Chili's was better than this. But something really simple like chicken strips and fries came out very 'meh'. I guess these guys can put together a decent margarita and one day I'll try the only thing I remember being decent, the burgers. I just bumped this to 3 stars as the service was pretty good, place was clean, and they had Keith Olberman on in the bar. read more

The only reason this review is even worth one star is because of the southwestern egg rolls (we ordered double thank goodness) which would take a complete idiot to be able to mess up. My boyfriend and I wanted something quick and easy for dinner so we ordered the Triple Dipper and a bowl of Soup & Salad combo. Both of us strongly dislike onions and tomatoes. The whole time he was on the phone ordering, he emphasized to the young man how pertinent it was for there to be NO onion or tomato on anything. Well...right there on top of our salad (which had a clear lid) was onion and finely chopped tomato. So my boyfriend calls Chilis. The first employee hung up on him. Finally he gets on the phone with the young man who took his order. The young man tells him that he checked our order and there was no onions or tomatoes, and proceeded to basically call my boyfriend a liar! Yes, like we have nothing better to do than make these things up! The young man puts my boyfriend on hold, without telling him, and transfers him to the manager. The manager then does nothing to solve the matter, again blames my boyfriend and basically calls him a liar as well. WHAT KIND OF SERVICE IS THAT?! I don't care if you think the customer is wrong, that is NOT how you treat a customer, and I have been in retail management for years. I'm absolutely appalled. Not to mention, the rest of the food was terrible! The only thing that was good was the egg rolls, and they're frozen! 'I want my money back, money back, money back I want my money back, money back , money back Chillliiiiiisss flavorless fooood!' read more

Chili's - Tex-Mex Near Me - Austin, Texas

I am housebound and require delivery. I will not be ordering from them again anytime soon. They are rude to eat 24 people and when I called them directly, the guy who answered the phone told me he was too busy to help me. Also, they have left off my side orders more than once. That's no way to run a restaurant. read more

I'm not going to waste my time here blathering on about how the food is mediocre and blah blah blah. Chili's is a chain restaurant. If you want something new or original, go to a local place. That being said, what I will address in this review is the wait-staff. They are awesome. I happen to really like Chili's due to the consistency and the same menu choices every time, so my boyfriend and I have been to many a Chili's, and been to this one well over a dozen times. Do yourself a favor and sit in the bar area. All of the staff in this Chili's is nice and professional, and they will take care of you, but the bar side staff is just plain awesome. They take the time to learn your name if you go there regularly, and even if you don't they treat you with respect and attempt conversations if you're up for it. They will chat with you about current events and the food typically comes out very fast. I am very picky about food, so when I order I typically take some things off of the dish, and they have NEVER gotten any of the changes wrong. I'd specifically like to give a shout out to JC and KC (not sure if that's exactly how they spell their names, sorry if it's not guys.) They are the friendliest and most efficient waiters I have ever met in my life. JC is the bartender/waiter for the bar area, and even with the extra responsibility of bar tending, he keeps my drinks and chips and salsa filled. If he thinks that the strawberry lemonade or one of the drinks is lacking flavor, he will insist the kitchen makes a fresh batch. It's freakin' awesome. read more

At lunch time, this Chili's is WAAAYYYY better than the one located off 35 & Airport. The food came fast and it was surprisingly easy to get a table during the lunch rush. The down side? The service was sub-par, almost non-existent after we got out food. And, the portion size left you feeling like 'that's it?'. I ordered a chicken sandwich and it only took up half of the bun. :/ This location will work to satisfy a Chili's craving, but there are too many other great options in the area to make this my 'go to' lunch spot. read more

It's the first cold night in Austin for us, so naturally my girl and I wanted fast fries. Called up Chili's while waiting for our Chipotle to go, not even sure if we could get take out fries. They said of course, and I walked right in and got some of the best hot fries I've ever had. Simply divoon, and I am not exaggerating. I'm not a yelper, but needed to just give this Chili's some love. Such nice people inside too. Really felt welcomed to Austin. read more

Our experience was OK, we had a gift card so we decided to try this location for a weekday lunch. The server was pleasant, but she disappeared for much of the visit, so refills and the check were a little difficult (tabletop kiosk wasn't working). We ordered the beef fajita nachos and asked for salsa. Were told that salsa doesn't come with it but we could order the chips and salsa, so we did. The salsa was pretty good, and the chips were crisp. The nachos weren't that good though. They had been left under the salamander or heat lamp too long and the cheese has been cooked past the nice melted stage. The beef fajita also wasn't as good as the chicken fajita we've had before at another location. We ordered the big mouth bites next, and the little burgers were pretty darn good. For the finale we decided to try the smoked wings. We'd had them once before at another Chili's, so we were surprised when these arrived. They were cooked through, but very pale and not much smoky flavor. Nothing like we had previously enjoyed. Sorry it wasn't better since it's closer to work, but we'll just go to the one by the house. read more

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Yes, this is a chain. Yes, there are other options in ATX. But the menu has a ton of options and the service is great everything I'm here. Perhaps it's because I sit in the bar section, which is a smaller section than the rest of the restaurant, so there's better service. Don't hate before you've tried it. TIP: get the marg, it's legit. read more

Is it the best food in the world, no. Is it pretty good food that is consistent yes. Pros: The service here is great every time I go and I have been multiple times. The food is good and reasonably priced. Cons: There is nothing out of the blue here, its chilis and it delivers on that exactly read more

Service was fair food was bad but it's chili's on 45th and Lamar, what do you expect from this place?? pretty much they're okay for drinks and that's about it.... However, they stole my boyfriends sun glasses and that's why I'm writing this review. It was the kind of thing where we knew we left them there, we called to pick them up and they said they had them but gave us a look a like pair, not the RayBan's we left on the table... Did we error in leaving expensive sunglasses at Chili's, yes, but it's ridiculous that they tried to give us a look a like. We spoke with the manager and all, but C'est la vie. Go there if you must have a Cheap Syrupy Mango Margarita and you're stuck in town, but don't leave your stuff on the table:) Lesson Learned. read more

So doom was ok. Steak was more well than medium but I am not worried about that. I got a glass of wine. The glass had big red smears on it. I am going to assume lipstick but who knows. I sent it back and then watched the waiter pour the same drink into another glass. Sent that back and called them out. New glass of wine and a whole new set of smudges. Gave up on the wine. Spoke to the manager. Nada! Just hope I don't get sick or .... Omg. No wonder this place is empty on a Friday night. Waiter and manger need to look at the employment adds. Oh and BTW tables that came in after us were served and are gone while we are waiting for the bill. read more

I never thought I would ever write a chili's review but here I am. I felt I needed to based on that I'm here all the time. I've been in austin for 15 years and have done the tour. The fancy new places. The trendy trucks. Etc etc. and it's fun! And good! But I keep coming back here! Food is always great. Staff is always awesome! Clean. Friendly. Fair. Great neighborhood bar. Well done. read more

Hadn't been here in quite some time. Today's meal was good as far as the food goes, but service was the worst I've encountered, ever. It wasn't crowded, but it took forever to be served by an unmotivated and uninformed server. Will never return, and may never again go to a Chili's. read more

This Chili's ranks high on my list. There is nothing more satisfying than sipping an el presidente in the company of the amazing staff during happy hour. Chili's reasonable prices and stellar service never fails to impress, however, something about Chili's on North Lamar hits different. It is the best one I've been to yet, and as a Chili's enthusiast, that is saying something. I can't wait to come back on Thursday! See you next week, triple dipper combo! :D read more

There is something about Chili's on a Thursday night. Maybe it's coming in from a chilly winter night to the warm atmosphere brought by the wait staff (and heaters). Maybe it's the little quips from waiters as they deal with our slightly obnoxious group. But it brings light to my day, and I know my hard day of work will be rewarded by a monthly mixed drink. This restaurant is a home. read more

Waited almost an hour jus to get take out ; they lost my phone order and had to reorder; they show no gratitude for their mistake,, and charged full price .. read more

The Five Stars are simply for the service I received when I was ordering to go here a month or so ago. Im not a Chilis fan but for some reason I was craving something nasty and greasy and I thought of Chilis chicken crispers. So I ordered them to go and when i went to pick up my food, the girl that helped me with my order was fantastic. I wish I knew her name, but she was small and bubbly and awesome haha. Anyways she was just excellent at customer service, good job little lady! read more

Delish! Brett was so nice over the phone, when I asked for my salad with no meat he offered to replace it with a bean patty. Very accommodating and simple order process. The white queso is also so amazing!! read more

This is your typical Chili's. The food is good. The service is good. Nothing special about this one in particular. The location is pretty convenient though. read more

Absolute horrible service, gave them plenty of time after calling in a to go order and still had to wait nearly half an hour. After 10 minutes, no one came to ask the name for the order as it says they will do, I had to call and give them the name and then it took an extra 20 minutes with no updates. read more