My favorite sweater is ruined. Since a photo tells a story, I'll keep my review short and let the photo make my case. Sweater on the left represents what was brought into them: Cabi black and white French stripe sweater. Sweater on the right represents what was returned to me: Cabi black and diarrhea beige sweater. Tres chic? Non! For clarity, the label does not indicate that the garment cannot be dry-cleaned, and it has been safely cleaned several times prior to this, including at this very same cleaner. This time however, the garment returned to me is not only a different color, but it has an odd texture to it, almost as if it has a residue of some sort. Look, if I had wanted to ruin my favorite sweater, I could have saved myself the cost of dry-cleaning and tossed it in the wash at home. While I won't be returning, I would certainly advise other customers to inquire about their cleaning methods before entrusting them with your favorite clothing. Because as you can see, consistency is clearly an issue. read more

Chico Express Cleaners - Sweater on the left represents what they received and sweater on the right is what they returned to me. - Sewing & Alterations Near Me - Chico, California

I've been using this Cleaners for at least ten years now. I have always been satisfied with the results. And the woman who owns the business is always friendly and helpful. I've read through the negative results and was quite surprised. But again, I have always had positive interactions at this business. read more

Drive through, so easy in and out. Most work is done in a week. Decent prices. Courteous staff. I've had a down jacket cleaned and a down comforter cleaned. Good work! read more

Rude owners. Not good with customers at all. Owner is failing to meet the needs of their employees. Very undeserving people. I would check elsewhere before going here. Chico has several dry cleaners, Flair, ACT, and 3rd Generation. Give them your business; at least your money is staying local. read more

AVOID AVOID AVOID!!! NEW OWNERS DISRESPECT WOMEN AND WILL CALL YOU A LIAR IF ANY PROBLEM ARISES. DO NOT USE!! I took my down comforters and pillows to be cleaned--was going to be over $70 but these are high quality white goose down and worth it. Was told one of my pillows "fell apart" in the machine and they complained how it took 2 hours for them to clear all the 'mess'. Said they would replace my pillow. Upon pick up tried to give me a foam pillow--I said my husband only uses white goose down, no feathers, no duck, and that was what I had brought in. Did not accept the foam pillow and they said owner would call me next day. Owner called me 2 days later and said my pillow was not down (I have a second pillow exactly the same that was laundered by them at same time--it is Pacific Coast white goose down). I told them I knew my pillow was not new, but neither was it foam and I did not appreciate being called a liar. I tried to be reasonable and offered to accept a lesser quality feather and down pillow or half the cost of a new goose down. They refused. I said by law they have to replace my pillow with something similar. They refused. I told them again that I was trying to be reasonable and fair with them and wouldn't they consider doing the same. They yelled at me over phone and refused, said they would see me in court. What terrible business practice and insulting to customer. Please DO NOT EVER use this cleaner--you will not be treated with respect and should any problem arise they will attempt to bully you and insinuate you are a liar. Sad, I have used this location for many years, but these are new owners and from a culture that disrespects women. read more

I worked for Chico Express Cleaners for almost 3 years. I was fired because of the heat and I missed work because I was in the hospital. The heat is horrible in the building. I will be 75 next month, and I was not allowed to use a fan that my granddaughter sent. The owner said it was unacceptable because I was sending out a message that they couldn't take care of their employees. I should not have had to explain why my granddaughter sent me a fan. I was asked what I was telling my granddaughter, uh, I was hot. I guess I had no right to tell her that. The owner is very dishonest. All she cares about is money. Customers cared more about me than she did. They were always telling me to stand by the cooler. If they could see it so could she. I don't advise anyone to go there. Even when I worked there, I took some of my blankets and comforters to a different cleaners. I never want to see either of them again. Their actions speak louder than anything they could ever say..... read more

Friendly, prompt and very reasonably priced service! Top notch for any and all dry cleaning needs. Chico Express Cleaners always does a great job and has my clothes ready on time. They even have a rush/expedited service if you need your clothes cleaned even faster than normal (with only a very small charge to do so). Thanks so much for being the best! Note: I used to go to another place in town, but that place started charging for hangers. I never went back there after that and have been going to Chico Express Cleaners for years now. read more

Only 20 bucks for my huge comforter and although it took a full week I felt it was very clean when I got it back!! Great job super nice

I dropped off a few shirts at this cleaner. The parking here is very limited, and despite looking like they have a drive up service you have to get out of your car just to get their attention. For "express" it sure did take a lot of time to get my shirts. I asked the employee the correct protocol for the drive up and I couldn't understand a thing she said. Won't be going back. read more

I will start this review by saying that I have NEVER written a Yelp review. However, my customer service experience was so bad I felt the urge. I was berated by the "friendly" lady working the counter when I had the audacity to attempt to drop off $150.00 worth of dry cleaning "right at 5 o'clock!" (It was 4:50) I don't take my self too seriously and initially thought the lady was kidding, so I played along...I quickly realized she was not kidding and was actually extremely agitated when she barked at me to "not expect them back anytime soon!" I decided if they were so adamant about not wanting my business I would go ahead and take the shirts elsewhere....zero stars.... read more

Timely and job well done!! Same day turn around and clothes were well taken care of. Appreciate all your help on a short notice. I was sent to town for Dixie Fire support and Chico express cleaners kept my clothes clean for the 35 days I was there. read more

These folks continue to impress. I'm a weekly customer and quite happy with their service.

I called Chico Express Cleaners yesterday afternoon wanting to bring in a dress that I needed done by today. They were so nice and they had my dress ready in less than 24 hours! This was my very first time getting anything dry cleaned and it was a very pleasant first experience. My dress looked like new. I will definitely be going back for their services. read more

I came here about 8 months ago to get my suit dry cleaned. The service was friendly and quick - my suit came out looking better than when I first bought it - the way they cleaned and steamed it, it looked brand new! Just went over there now to drop off another suit, and it is expected to be done in about 3 to 4 days. On Tuesdays, which is the only day I drop off my cleaning, they give a 20% discount (dropped off on Tuesday only). So for my two-piece suit its less than $10.00! They close at 6pm, it is now 5:50pm, and I just remembered I have another suit that could use some cleaning as well - I guess I'll bring it in next Tuesday,' too, to benefit from the discount. read more

These guys rock, they perfectly dry cleaned and starched my uniform, I'll always come back and give them my business

Super friendly staff, great prices and fast turn around. I have been using these guys off and on, when needed for over 10 years and have never had even the slightest complaint. There are several dry cleaning options in town and I have tried most of them and I always come back here...they have to be doing something right! read more

i just want to add my kudoos to this place. i drive from oroville to have my cleaning done here. i am a new customer and will continue to come here. the service is courteous, friendly and knowlegeable. i had a lovely long coat that had some kind of fur and did not want to spend $85 to have it fur cleaned. the sweet counter girl advised me that there could be problems, but she would check with the boss and if he thought there would be a problem, they would call me. i did not receive a call. the coat came out beautifully...i am soooo excited, less than $20. i appreciate their honesty so much, unusual these days!!! thanks again. will see you soon. read more

I am always pleased by the service I receive here. The staff is friendly and helpful. They quickly have you on a first name basis. They also have discount prices once a week. It is very conveniently located for students. read more