I originally left a two-star review because, although the customer service was excellent, I was…read moredisappointed when I found stains on two of my shirts and noticed they were wrinkled after I got them home. I'm happy to update my review because this company made things right. They took my concerns seriously, cleaned my shirts properly, and stood behind their work. From the friendly customer service to the way they handled the situation, they showed they genuinely care about customer satisfaction. Mistakes can happen, but what matters is how a business responds, and they exceeded my expectations. I appreciate their professionalism and willingness to make sure I left satisfied. Because of that, I've changed my review to five stars and would recommend them to anyone looking for quality dry cleaning and great customer service. Thank you for making it right!

I really enjoyed coming to Joy Laundromat! The place is super clean and well kept, I love the music…read morethey play, and the technology they have makes everything so convenient and easy to use. I also want to give a shoutout to the attendant who helped me while I was there. They were very friendly, helpful, and made sure I knew how everything worked. Great customer service definitely makes a difference! Overall, it's a clean, modern, and welcoming place to do laundry. Definitely recommend Joy Laundromat!

I've been here a couple times now and both experiences have been sub par. The first time the…read morevending machine ate my money. Now this time the washer did. In the grand scheme I haven't lost much money but still, it is super irritating and I am at a laundromat for a reason. Every penny counts.One of the dryers also left my clothes smelling very musty. I used two dryer sheets, on a normal load of dark clothes, along with 30 minutes in the dryer, yet they were still damp. My heavy linens went in for the same amount of time and finished, very dry before. So broken dryers? This place says is has free wifi, yet it doesn't work. Little to no A/C; therefore very muggy inside the store. Everything seems pretty clean however. Cute place, but every time I come here something irritates me.

New management has been great! The facility is really clean and the washers and dryers are also…read moreclean and well taken care of. Will continue to come back to the clothes pin!

Ok, so this place is a bit beat up. But.... We went to the 5 star place and it was an absolute sh*t…read moreshow. Every homeless criminal type was in the place. It was packed. Inside, outside, street urchins roaming the parking lot etc. We left and came here to Wash Away. Empty parking lot. Nearly had the whole place to ourselves. Some really old machines but also some newer ones that we used. The gentleman working as an attendant was real helpful and nice when we had a bent coin issue. Don't judge this place by it's cover or decor.

Not alot of laundromats in oroville. This one i choose because it has alot of washers. The…read moremaintenance man is sometimes around but there is a number you can call and tell them what is happening what is your problem. the owners are ok they never come except to take quarters from the machine, they don't really have laundry soap so you might want to go down the street from Walmart there are some nice places when you're waiting for the laundry dryers are big great for a lot of clothes to dry sometimes they work sometimes they don't make sure you check everything before you use a lot of quarters

Very sweet owners! Very clean and well taken care of they have been working hard on replacing…read moremachines and dryers little by little very affordable!!

Broken machines. Every time I have gone in to do a wash that's to large for my machine I have had…read moreto deal with broken machines. It's horrible during summer I don't think they have AC. Places to sit and wait is not Big enough for 4 people. But hey it's clean.

Came here monthly for about 3 years. Was here in Oct '24, and Jan '...25. Both times at least a…read morethird of the washers and dryers were out of order, along with very little detergent in the vending machines. Feels like the owner(s) have stopped caring. It's always been cash only, no debit/credit cards. Used to be worth it, but I'm looking for a better laundromat now.

Cheap and everything works great. My clothes all came out super clean! Quarter machine worked…read morequickly and efficiently also.

Good people. Helped me when I ran out of quarters. Thank you guys. They actually help their…read morecustomers.

Clean laundry mat! Free WiFi and the liquor store next door will give you quarters! My clothes came…read moreout so clean ! I used a large and a small washer ! The larger one cost 8 and the smaller 5 and they both did the same size loads ! Dryers dry fast !!! I put more than needed !!!

So this laundry mat is older and has some machines that need repair. But the staff isn't rude or…read moreill mannered as previous reviews have said, in fact they are quite helpful and kind. Busy mat and some machines are down for repair but are labeled and the staff was working on repairs/maintenance while I was doing my loads. Mainly giving the high stars for the staff and the price, this is the best value hands down. I did 6 loads of laundry in their big machine and dried for 5.50 and that is the cheapest I've found in a while.

If I could give this place a negative number I would. Do not EVER come to this junk place. Rudest…read moreworkers I've ever met in my damn life. That old lady that works there has absolutely no sense of customer service of just being a nice person. She really tried to blame me because her shit washer wasn't taking my quarters, make that make sense. Shittiest qualitied matchines that DONT EVEN PROPERLY WASH AND DRY. For the love of everything good, do not come here. On top of that one of their shit washers started flooding the ground while I was in the middle of a wash. DO NOT COME HERE EVER!!!!! Also this has got to be the most expensive laundry mat I've ever been to. A million percent not worth it and the dryers barely do shit, u also need to put money in them every FOUR minutes. Do clothes take 4 minutes to dry? I think not. Bye.

It's Clean, very clean. But I'm here because it's open the latest of any laundromat in Chico…read more 11pm Last Wash 9:30. I arrived just after 9:30 on a Friday night and the place was empty. Gary the janitor of a cleaning service arrived after I started my comforter in the mega loader for $6.75 . He showed me the machine he was using for cleaning the soap dispensers, crafted by the owner. It's conveniently located behind AM/PM on the corner of Esplanade and East Ave!

Most machines are "out of service". 11 dollars for a wash is absurd. But it looked clean inside…read more Definitely needs more air circulation.

I dropped off a comforter to be washed today. Debi was friendly and had it done on time and for…read moreless than the original price quoted. I really appreciated having same-day service versus a dry cleaner taking two or three weeks.

This place is excellent and I would highly recommend it. The owner Lynn is a very kind and caring…read more person. I've been going here for 5 yrs . It's always clean and they are very accommodating. The washers are always at there best. Chris and Frank