***This review has a bunch of photos attached to verify what I am stating here***
What absolute GARBAGE. I ordered through Door Dash from a place called Miss Mazy's Amazin' Chicken. It's a "virtual brand" which means it's a restaurant created for Door Dash that works out of another restaurant's kitchen pretty much. So it's basically a way to trick customers into ordering from crappy restaurants without their knowledge. I KNEW it was Chicken Stack when I saw what shopping center my dasher went to when he arrived to pick up my order & it was confirmed by the address on the top of my receipt (picture added). Also, the picture of someone's chicken & waffles from their review for Chicken Stack is IDENTICAL to the garbage we got. They are tricking customers by using a different name on Door Dash & that is just wrong. We waited well over an hour, which whatever. It's a Saturday night & I know places get busy...but then the food arrived & I'm absolutely livid....
We placed a big order:
-Chicken & waffles with bacon, honey butter, & maple syrup
-Tenders with 2 sides of cluck sauce & 1 side of ranch
-Side of macaroni & cheese
-Side of macaroni & cheese bites
-Side of onion rings
-Side of coleslaw
-Side of French fries with ghost pepper seasoning
-Side of sweet potato tots
(I like sides. It lets me try a bunch of things. Sue me. Lol)
Let's go item by item:
-Chicken & waffles was actually a round, from-frozen chicken patty sandwiched in between to Eggo waffles with some soggy bacon & a mustard sauce on top. $12
-Tenders were overcooked, dry, & tough. 1 of the cluck sauces was missing, which they charged me a dollar extra for. $9+$1=$10
-Macaroni & cheese was boxed macaroni (possibly Kraft but who knows) & not even a full box! $6
-Mac & cheese bites were super small compared to what was advertised & very clearly another "frozen" snack. Missing the advertised sauce. $6.50
-Onion rings...the only good thing here. I will give credit where credit is due. $5
-Coleslaw....just ::bleh:: look at the attached picture $4
-French fries: the picture has shoestring fries with some sprinkled seasoning on top that the description says is ghost pepper seasoning. We got crinkle cut (from-frozen, obviously. Are we seeing a trend yet?) smothered in honey mustard. At least I think that's what it is. $5
-Sweet potato tots...missing $5
I immediately contacted Door Dash customer service & they gave me a $20 refund. I spent $73 after all fees were added so I still paid $50 for this crap. If I wanted to eat these things, I could've gone to Publix & spent $10 & made them to a much better quality. After speaking to Door Dash, I called Chicken Stack. The guy acknowledged that my order came from there but couldn't do anything for me because the manager had already left for the night (they closed in 10 minutes) but he told me to call tomorrow before 12 & ask for Carlos Pineda, which I will absolutely be doing.
Not only are they grossly overcharging people for craptastic food, they are misrepresenting themselves on Door Dash by going under a different name & posting these great looking pictures while serving you nowhere near the same quality. I'm attaching a bunch of pictures of how things are posted on Door Dash, what we received, & receipt. I'm never really inclined to leave a 1 star review but this was so disingenuous, sneaky, & just plain gross.
EDIT: It's the following day & I've called twice. I called when I was told to from the person I spoke to yesterday & they said the manager wasn't there yet. I called back later & they told me he wasn't there yet. I asked when a manager works because I've called over two days at different times & it seems like I'm constantly told there is no manager present. So now we can add absolute terrible customer service either because there is never a supervisor present OR the employees answering the phone are lying to avoid problems. Either way, not a good way to manage customer complaints. read more