It stands to reason that if you use the drive through at a "fast food" restaurant your are looking for the convenience FAST SERVICE!!!!! WELL THIS PLACE - NAH... Fast service here is an option at best. I mean, I gotta admit most customer service in restaurants across the United States SUCKS. Here's some sage advice for the abjectlly stupid people who do not appreciate the fact that they have a job. I know its not the best job but - you have a job. Take 5 extra seconds to make sure your doing it right so that the person spending hard earned money at your employer's business doesn't feel like HUMANITY DOESN'T GIVE A CRAP!!!!! WAKE THE 'F' UP WORKING AMERICA YOU'RE MAKING US LOOK BAD. STOP WASTING PEOPLE'S TIME AND MONEY. By the way two stars because the food tastes good. read more

I am so disappointed. I admit that it's been several years since I've eaten Apollo Tropical. Today may lead to me to never again. I had a simple tropichop with everything but tomatoes. My husband had a classic. The food was subpar. The dish was barely warm. The chicken was bland and the black beans tasted as if they came from a can and no seasonings. The rice was mushy. I ordered the sweet platanos and it tasted of dirty oil. It was only 12:15 so I can't believe the food would taste so horrible. Lastly, there were tons of flies swarming around the restaurant. I threw out most of my plate and still left feeling gross and nauseous. This is not the same chicken that I remembered. read more

yo había parado de ir a pollo tropical porque cada vez que iba la comida no estaba fresca . Y el sábado pasado pasé para librar otra vez y wow cambio mi perspectiva 100% fui en el horario de el almuerzo y me ordené un tropichop sabía como la comida de casa divino . Hoy volvió a ir en la mañana y me ordené un pork platter with rice and beans y también riquísima la comida, no se si era la misma persona que está en la cocina el sábado pasado pero si es la misma persona voy a empezar a ir todos los sábados almorzar 100% recomendado. read more

What happened to the Pollo in pollo tropical? How is it possible to order a chop with more rice and beans and the bare minimum chicken. Not to mention barely any cilantro sauce. Rude drive through employees,don't even offer sauce for Yuca fries. read more

Pollo Tropical - Avocado Cilantro TropiChop- Bowl - Grilled - Fast Food Near Me - Miami, Florida

OMG! The 1/4 chicken I ate was like the size of a dove. Take flight doves. You will be cooked! I would expect better than what got.

Pollo tropical never disappoints. This location has great beans. Very fresh. Love the yuca

This is truly one of the worst Pollo Tropical locations in Miami. My family has had several less than stellar experiences here over the years, but I suppose we are gluttons for punishment, as we've continued to patronize this business in a pinch on occasion only to be disappointed each time. I certainly wasn't surprised to see two negative comments that were posted the day before this review. After our last negative experience, my family vowed to never return again. In the past, we've placed orders only to be informed "we are out of chicken", which is quite an oxymoron given the fact that this is, indeed, an establishment that primarily serves chicken. Additionally, we've had our share of both incorrect and missing items from our orders as well as less than stellar service. Unfortunately, my coworkers and I had only a short time on Thursday, August 1st, to grab lunch; Pollo Tropical was our closest, healthiest, quickest option. We were doomed from the moment we entered the drive thru lane. The young female employee who took our order and assisted at the window was rude and unfriendly, so much so my coworker commented after we placed our order, "what is wrong with her?" At first glance, our order appeared accurate, but upon returning to work, we realized only one meal was correct and the other two were incorrect. We ordered a quesadilla wrap combo without tomatoes with yuca fries; the second was a Caesar chicken wrap with yuca fries; however, that is not what the "pleasant" young woman thrust at us from the drive thru window. Instead, we received two quesadilla wraps with tomatoes, wedge fries, and one order of yuca fries. So this is it for my family, Pollo Tropical. I won't give you another penny of our hard earned money. I truly hope the Pollo Tropical management team reads these reviews and makes some serious changes. If you are questioning the validity of your patrons' experiences and these reviews, I encourage you to visit this location with your friends and families to see for yourself. read more

A chicken restaurant that...runs out of chicken. Don't waste your time coming here. Not the employees fault. Management should manage the food availability better. read more

SLOWEST Pollo Tropical in Miami. And I've been to them all. Took us 30 min from start to finish to pay and collect our food. When I asked the girl for sauce, she never acknowledged me. Then, she stared at me and asked, "Yes...Can I help you???" when I never drove away. I calmly reminded her my sauce wasn't in the bag. She realized her mistake. Oh, and by the way...avoid the flan at all costs. My husband was halfway finished with the first one when he noticed the second (see pic). Ugh... read more

Pollo Tropical - More mold... - Fast Food Near Me - Miami, Florida

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This pollo tropical has some nerve. They tried to charge me full price for churrasco tropichop when they were out of Lettuce, Corn, & BEANS ! That's 1/3 of the tropichop. I asked politely the manager Lillian if I could substitute the lack of beans and veggies for some Avocado or more meat and was told I would be charged extra for each item The nerve of business to not have half the items promised on the meal and wanna charge you for extra. Lillian that's not how you handle or treat customers that have been coming to your restaurant for over 12+ years. I'll never go back to this location again. What a terrible experience! read more

By far worst place to represent pollo tropical a week ago I went to this place to order and they have by far the worst food in Miami even though without knowing I place an order with DoorDash thinking it was the one in Miller and I got this place again. 1st issue: rice was never cooked it was so hard to swallow that I actually made rice at home to eat their food 2nd issue: the black beans tasted like out of the can 3rd issue: I order cilantro sauce and of course I received none 4th issue: the chicken was so burnt and dried I couldn't eat it 5th issue: an hour after and I'm still on the phone trying to reach them read more

Pollo Tropical - The food in the trash worst food in Miami - Fast Food Near Me - Miami, Florida

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Extremely rude workers lol don't order here!!! They talk back and don't have good customer service

I live near by and alway go to this location just because is very convenient for me. Comparing this store to other location i receive poor customer service, the staff is very unprofessional and unmotivated. Also I use the drive thru most of the times and also have a poor experience. One thing never fail is that I always get missing items and realized once I get home. It has gotten to the point I have open every container of food to double check and correct the employees' mistake. Store# 10002 Employee: 434328 read more

Unfortunately 3 out of 5 times we buy from the drive thru when arriving home we find overcooked chicken, dried, sometimes burned. Not only that but the black beans are 80% liquid and 20% beans, when you order a family meals we are lucky if we all get to have some frijoles. read more

Pollo Tropical - Watery black bean - Fast Food Near Me - Miami, Florida

Pollo tropical tends to have good food despite having a reputation for taking some time to get your food ready. It's not the closest Pollo to me but it is along the way during some of my drives so I've stopped by here and there when I want a bite. That absolutely stopped when I got a chicken that went bad. I didn't open my order until I got home 20 minutes later. Not sure what they had done with that chicken beforehand but it smelled bad and tasted even worse. Yes, I tasted it because I questioned myself about the smell. Spit it back out immediately. Against my desire to just stay home, I did drive back and was able to get a refund. Unfortunately, it made me turn my back on the restaurant chain and that was actually the last time I ordered from a Pollo. read more

Yellow rice and VEGETABLES?! There are NONE. The only reason there's corn is because I paid for an extra topping. Didn't add any sauces to the order. read more

Pollo Tropical - Yellow rice and VEGETABLES with chicken.... - Fast Food Near Me - Miami, Florida

I have been hitting this Pollo Tropical location for the past couple of years. The food is consistently good. It is not high end or organic, but it is pretty good quality for being so inexpensive. We feed 4 people for around $20 - it is almost impossible to do that anywhere else. We almost always get a whole chicken, plus 2 large sides (beans & rice) and fried yucca. We have eaten inside a few times, but we mainly get take out. The dining room can get messy at times, but overall it is pretty clean. I have never been through the drive through, but it is always packed. The service is always pretty good and the food comes out quickly as well, with no mistakes. I am a big fan of all of the sauces - I like the curry and the peri peri sauce. read more

Pollo Tropical - Fast Food Near Me - Miami, Florida

Stay away from this place. My husband and I got horrible food poisoning last night. I am thinking it was the curry sauce. Never again!

I'm not sure if this restaurant is under new management but the service at this location has taken a turn for the worst. I ordered take out today - for an inexplicable reason, all customers had to go through the drive through. Kills the convenience of ordering ahead. Secondly, and this is not the only time this has happened, the order that was given to me was incomplete; missing one of my children's meal. I'm not a fan of writing negative reviews but given that the app does not provide a space for this, I feel posting in yelp is my only recourse. read more

Two months ago October 2023 I had the best chicken soup, so today I asked my son to get one. Semi hard pcs, sweet plantain in the soup was hard as any vegetables in the soup. Don't waste time & money specially if you're feeling poorly. Too bad because they are super close to my home. read more

The chicken is hard, dry and burnt. No sauces were put inside the bag as requested, there were only 3 rolls of bread in our family meal, and the bread was just tossed on top of the containers, not even inside a paper bag read more

Pollo Tropical - Dry, hard and burnt - Fast Food Near Me - Miami, Florida

Some of the worst customer service. Not only are they rude, but they can't do their jobs right. They constantly screw up the drive thru orders. Seriously, 9 times out of 10 I don't get what I order from this place. Today was the last straw, they gave me the wrong order even after I verbally confirmed my items when the guy handed me the bag. Never buying there again. The people working here are severely incompetent and simply don't care about doing the job right. Management needs to hire people who know what customer service is. I normally don't leave these types of reviews, but I've been coming to this pollo for a long enough time and nothing seems to change. read more

Do not go inside to eat you'll be greeted with employees that don't even communicate with you make their own lunch look at you and walk away stood at the front for 20 min then went to the drive through and got serviced immediately doesnt make any sense then just host a drive through or hire more staff that actually want to service customers read more

horrible place ! drive thru lady always has attitude and rushes you to order. I asked for a coke they gave me an old coke with 2 ice cubes , coke was warm and had no gas I asked for another one they just added ice in it ! food is always made messy ! read more

This has to be the worst Pollo Tropical location in Miami! Not only are most of the items out but the sauces that accompany it are never available either. Then when it came time to add the drink to my combo...well, they didn't have any mango tea either. Once I made my way through the extremely slow line, I grabbed my order and decided to pull over to eat it. Of course, the order was wrong. Not only was it wrong but the yucca bites were cold and stale. I entered the restaurant for them to rectify my wrap order and just saw most of the employees on their phones playing while only two women were working the entire line. When I was handed the proper wrap, it was poorly assembled and falling apart at every Sean. How could you mess up something so easy? I'll never come back to this location again. read more

It is a shame these restaurants are so poorly run. They have a great product and fairly priced. Will miss the food.....3 strikes you are out. read more

This place has been here for a lifetime. This place does an awesome job of making some awesome grilled chicken. The customer service is pretty nice and they didn't take a while. And make sure that you grab all the sauces to try with your different types of food and especially to complement the grilled chicken read more

Loooooove me some pollo!! This place is located in the small shopping plaza on the the corner of 137th Ave & 96th St. Parking spaces are tight. Drive through wait lines can take a while but it's not too bad. The guy that too our order on the Telecom was great! And when we came to the window to get our food, it came within a minute. Food is always delicious. We got the family meal which comes with the grilled chicken, black beans, rice and dinner rolls. My husband got the chicken sandwich and plantains. We even asked for the garlic cilantro sauce (like...a lot) and they gave a generous amount. HIGHLY RECOMMEND! read more

My 2nd experience with this new churrasco item on the menu. Clearly the menu says chimi churri with churrasco with rice and beans and a side is $13.19. This place charges me $11.99 for the churrasco with chimi and rice and beans and charged me $3.99 as a side, FALSE ADVERTISEMENT!!! read more

We order here very often, and everytime we order they get something wrong. Today we ordered 3 tropi-chops, and they didn't put any toppings on our order, just plain rice and chicken! I paid for the toppings yet still none! They also don't place enough protein on the tropi-chops. They also have low quality food and service. Very dissapointed with this location. read more

This location is HORRIBLE! You better check your food because they always "forget" something. This time, I didn't follow my own rule and didn't realize they "forgot" my sides for the family meal till I got home. So I have to go back. The SAME dude who got my order incorrect the first time actually had the AUDACITY to roll his eyes at his co worker and mutter "man, what does she want"... I want my food that I paid for cretin!! I asked him what he said and he didn't even look at me -you know how punk-asses operate.. Turns out the person he was muttering to was his manager! So me being me, I call the customer service number to file a complaint and I get the after hours voicemail saying to call back during regular business hours 8am to 11pm Eastern Standard Time. It's 7:02 pm... Eastern. Standard. Time. Throw the whole Pollo Tropical away read more

I placed a curbside pick up order to pick up at a certain time. I called when I arrived and was told my order was coming out in 2 minutes. 10 minutes pass by and I call back to follow up and there is no answer this time. I got down to follow up as that seemed the only way to get their attention. They brought me my order, but gave me a sauce I didn't ask for instead of the chopped onions I requested. Since it was not something I paid for and minimal, I didn't care to go back as I had already been waiting for some time. read more

Never again, My boyfriend, my son & I got food poisoning from eating here yesterday. we got the churrasco & they only put like 4 little pieces of meat. Now we are vomiting & horrible stomach pains. I love pollo tropical but definitely will not go to this one again. read more

Pollo Tropical - tropi chop Churrasco Steak Platter (ARCHIVED) - Fast Food Near Me - Miami, Florida

They've been providing bad food and service for years! Nothing compared to other locations. New management PLEASE!

I've been to many pollo tropicals in Miami... Although almost all of them mess up my order, this has to be one of the worst ones. Their employees are incompetent and have absolutely no customer services skills. They're rude and STINGY AS HELL with the sauces. Not sure if pollo tropical is taking the sauces out of their wages or? I honestly don't know. If you want enough sauce for your entire order you have to get off to get it yourself. I've written a review about a couple of pollo tropicals in Miami and always get the same response... a coupon. I DONT WANT A COUPON. MANAGE YOUR RESTAURANTS CORRECTLY. read more

Came here Again and I swear IDK WHY I go to this place. This time I was given RAW chicken. Disguuuuusting. I threw my food out and almost threw up. read more

Pollo Tropical - Fast Food Near Me - Miami, Florida

I am beyond disappointed in the service I received today at this location. The service is never good here but today was extra special. I was excited to try the new options on the tropichop menu only to be told that they cannot give me what is on the menu. I wanted half rice with salad and I wanted to try the "NEW" chicken and pork only to be told that that is not an option. I read the menu over and over to make sure I wasn't missing some small print or restrictions but nothing. I asked the manager and she said that is a platter that only comes with fries. She had the nastiest attitude and her face said it all. If you can't be on the frontline of a restaurant then you need to be in the back where no one else can see the nasty looks you are giving. I have been living down the street for 13 years now and I'm done. I will never be back to this location again. Would rather go out of my way than to deal with the rude people here. read more

Pollo Tropical - Menu - Fast Food Near Me - Miami, Florida

Ordered online for the order to be ready at a set time 7:30 for example showed up 7:30 it wasn't ready ok i understand. waited another 25 minutes & still nothing the workers have no energy & a bad attitude worst pollo i have ever been to read more

worst pollo ever pulled up and lady was rude as heck talking bout some "i asked if you wanted sauces you said no" which i didn't but so what if i did lady it's your job i have been employed and never have i came at a customer like that super unprofessional and rude lady.. read more

This Location has to be the worse one I have ever been. Unfortunately, it is the closest to my house, so I go often. As many times as I have visited, as many times I leave disappointed or even upset at the lack of care and service. Too often they lack things from the menu, at other times they get the order wrong, or even burn or overcook the meal. It's a disaster! I never ever have had a positive experience. Today their credit card system was down, I went to get cash but when I came back (10 minutes later at lunch time on a Saturday) they had run out of pork. However, the worst part was the almost insulting and non caring attitude of the employee. They ALL (for years) lack manners, customer care is non existent and they ALL act as they are annoyed that they need to be there. It has to poor top managerial decisions when choosing their employees. I want to emphasize that this has been happening for years! It's not the economy, the pandemic or the current management only, it goes above and beyond. On top of it they absolutely NEVER answer the phone...after years of being fed up with them and not being able to even speak to a manager when I have called, I decided to leave a long review and will never come back. I recommend the other location on 137 heading towards the Redlands (200 and something street next to Win Dixie) the employees and great and the manager awesome. The food is also night and day from the 96 st location. read more