My family has been a loyal customer at this Chicken Shack for decades. It's our Go-To for family BBQ's in the summertime. For events we grill our own proteins/meats and order catering trays of their famous broasted shack potatoes and Coleslaw. I don't like Coleslaw but all of my family and friends claim it to be the best. Everyone at our gatherings always rave about the potatoes. It's a must try! They employees provide exceptional customer service and they package the food very well so that nothing spills over. I highly recommend using them for all your catering needs. For years we used them for graduation parties, outdoor picnics, holidays, family gatherings, ect. and have never been disappointed. read more

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I placed a simple delivery order. When it arrived, 2 of the 4 items in my order were missing and 1 of the 2 I did get had hair in it. I didn't see the hair until I pulled it out of my mouth. When I called, I was met with a "sorry for your luck" response and that I'd have to contact Uber Eats to get satisfaction...they could do nothing for me. When I pressed the issue, the kid I talked to said he'd get his manager and put me on hold. After a couple of minutes, the same kid portrayed himself as the manager and reiterated the same message. So I ended up paying $40 for 8 wings and that's the last dollar I'll spend there. Buyer beware, customer service doesn't live there anymore! read more

Listen this place makes great fried chicken. I don't go to other shacks. It's got that perfectly fried taste. Tenders are thicc and juicy. I get the potatoes well done with extra butter The online ordering can be a dud sometimes but they have always fixed the situation as quickly as possible and blessed me with extras in the process. It's not my favorite to eat at floors can be slippery/sticky. It's to go for me. Mr. Hot n spicy Jr. read more

Chicken Shack is hands-down the best! It's pure fried deliciousness, and it keeps me coming back for more. I've been a loyal customer for years and have tried almost everything on the menu--except the grilled chicken (which I've heard is pretty good too). My absolute favorites are the English cod and the Chicken Bites. And let me tell you, their Broasted Potatoes are next-level fantastic! Perfectly crispy on the outside and soft on the inside--they're the ultimate comfort food. One funny memory I have is when a lady came in asking for healthy options. It gave me a good laugh because, well, it's Chicken Shack! If you're here, you're here for the fried, crispy goodness. If you haven't been, do yourself a favor and go! You won't regret it. read more

Customer Service, new computer system cancel my order, however they never ask me what my Order was again after stood for 20 mins. I asked what happened to my order. and the 2 guys scrambled around and said it was cancelled. I had a receipt and had to wait again no apology nothing extra. The manager did not say a thing. I will not be returning. read more

I love Chicken Shack! But we'll be coming here a lot less because now they demand all your personal information to order online. It used to be so convenient - order online and it would be ready by the time you arrive. But now to order online, you are required to set up an account. No thanks, I get too much spam emails and people calling me all day begging for money. I don't need anymore. read more

This was disgusting. I called and asked if they had bbq chicken and was told "yes" and then i get fried chicken with bbq sauce on I it. What a waste of money!!The slaw looked like rice pudding. The whole meal was disgusting and I wasted my money and threw the food away. read more

Absolutely delicious. I am an absolute fiend for fried chicken and this place blew all my other favorite spots out of the water. For around $14 you get a massive amount of chicken, a generous side, and a biscuit. The chicken itself was tender and clearly better quality than typical fast food. For my side I opted for the shack potatoes per my cousin's recommendation and oh GOD they were good. They were perfectly crispy on the outside and super tender on the inside. Even the "biscuit" on the side (which I'm pretty sure was just a king's Hawaiian roll) was delicious with everything. If I had any complaints it would be that I didn't love their bbq sauce - it was a little sweeter and tangier than I personally like, but will chalk that up to a matter of preference rather than an actual downside. Would order again in a heartbeat. read more

Chicken Shack - Chicken dinner - Chicken Wings Near Me - Clawson, Michigan

The employees were nice, food was ready in minutes, chicken was tender and hot. However, I find this place kind of pricey. It was my first time being here and I did see the note on the door claiming with everything going up, chicken is too expensive that they had to increase the prices on their menu. Even during the pandemic, I think I can get better chicken elsewhere with $15. read more

Chicken Shack - Chicken bites 10pcs with french fries. - Chicken Wings Near Me - Clawson, Michigan

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Updating my review. I think I've been here about four times now, each time with a Groupon. I usually get the 6 pc chicken bites meal. Unfortunately, right now during COVID-19 they have a limited menu, and they no longer have the fried mushrooms or onion rings, so I normally get the Shack potatoes, which are buttery and tasty. Today, my boyfriend got the 8 ribs "rib meal" but I'm pretty sure they gave us like 16 ribs, it was huge! He got French fries as his side and there was a generous portion of those too. Overall, I find Chicken Shack to be a bit pricey--my meal was about $9.69 and the 8 pc ribs meal was about $16.99--but I think I paid about $7-8 for $20 in Groupons, so that was a decent deal. read more

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The manager I encountered was verbally aggressive. I came in to pick up my order. I was not told when I ordered when the order would be ready, so immediately inquired from the server at the counter how long my order had been sitting there. He was not even allowed to respond because the female manager barged in and accosted me with a verbal litany about when orders are ready and on & on. I asked her to please let me talk to the young man that was there. I didn't need to talk to her. I told her I felt she was being aggressive and to stop. Well that ended up with the mail manager coming over asking me what was wrong and again I told him she was being verbally aggressive. I just wanted to pay for my order and leave. OMG! Now, he steps away; she goes to the register and rudely processes by order. I have never in all my years of going to a Chicken Shack experience such a debacle of management treatment and assaultive customer service as I did yesterday. What a stressful experience for a chicken order. Needless to say, I will never return to this location of Chicken Shack but believe me I will tell this story over and over! read more

Called my order in . The guy was professional and upbeat . My son picked up the food . It was fresh and hot .

Our family loves chicken shack and until today have always had excellent food. This is technically our first second time ordering from this location . The first time I thought the food was bad but gave them Another chance today hoping the last tome was a fluke. Absolutely wrong. The chicken is chewy and borderline not cooked enough. The broasted potatoes which are my kids fave where cold , hard and butter- less. My husband got French fries with his dinner and they where a soggy mess. Stir clear of this location. I won't waste my money on this place again. read more

Chicken Shack - Dry broasted potatoes that where hard , cold and tasteless . - Chicken Wings Near Me - Clawson, Michigan

NEVER NOT DELICIOUS. Tenders? Cooked to perfection. Chicken bucket? Perfectly seasoned and delicious tender juicy chicken falling off the bone. Potatoes? Mesmerizing. Coleslaw? The best there is. Ribs? I'll take 14 slabs. I COULD GO ON AND ON AND ON AND I WILL. I LOVE YOU CHICKEN SHACK. read more

GREAT Ribs and good service and the staff is great and it is great for food if i had to choose i would choose this fast food.

I help with funeral lunches at my church and needed to organize a lunch . I called Chicken Shack a few days before and explained I needed chicken at 10:30 on Saturday morning. They normally open at 11:00. They said they would come in early and have it ready for me. When I went to pick it up it was ready on time and delicious. The staff could not have been nicer. read more

Broasted chicken at its best. Broasted potatoes are delicious. The chicken tenders are becoming my new favorite.

Decent broasted chicken, the Shack Potatoes are a must. Service is poor to mediocre. When I picked up my order at the Clawson store, two of the employees were yelling back and forth across the kitchen. They were obviously fooling around, laughing and yelling louder and louder to each other. It was elementary school playground nonsense. When I called to place an order, the guy sounded like he just woke up and I was bothering him. The call ended with, "20-25 minutes CLICK". I had a question, but I guess he's not taking questions at this time. read more

This review is based on my carry out at the Clawson Chicken Shack about 7:05pm Jan 27th 2020. Holy Schnikes where do I begin? First of all it's Chicken Shack. Anyone with a warm pulse knows they have the best food and BBQ sauce on the planet. 5 stars for the food alone. The store was well staffed, clean, and busy. Unfortunately it was 3 teenagers and a distracted middle-aged overseer so my spider senses were tingling. Porkchop dinner. No apple sauce & cranberry. -1 star. Chicken tenders dinner. Forgot the BBQ sauce? -2 stars. Long brown hair in food. DISGUSTING! - ALL THE STARS. If you eat at this Chicken Shack double check your food. read more

Fantastic food & service! Fast, friendly and delicious. Food is affordable too! Chicken Shack is a Clawson staple. read more

I tried my local Chicken Shack tonight. Cooked fresh so it's about a 10 minute wait, but worth it. Service was great. Pricier than drive-thru fast food. But tastier. My three stars are because, according to the menu description, the crispy chicken sandwich I ordered is supposed to be a whole chicken breast. Mine was a few pieces of meat. I've included the picture on their website. Mine maybe had half that amount of chicken. : ( read more

Chicken Shack - From the website - Chicken Wings Near Me - Clawson, Michigan

The chicken was ok, a little dry and salty but at least it was hot & fresh. But, the potatoes were dark, greasy & cold. They tasted 2 days old. I don't get why they think it is ok. I didn't ask for filet mignon or a soufflé. All I wanted was hot fresh food. Isn't that all you do?? Inspect your order before you accept it. read more

Chicken Shack - Chicken Wings Near Me - Clawson, Michigan

Walked in for 2 pieces of chicken and potatoes staff yelling at each other the entire time. Sitting waiting waiting waiting finally after watching people enter place orders and leave asked the girl how much longer as I've been there 30 minutes and the girl yelled well I gave away the potatoes to someone else so wait. Are you kidding me I'm literally sitting right in front watching and waiting. Finally the girl said here you go handed bag never offered ketchup or sauces. Never again will I come here read more

I have never had a better piece of chicken then what these beautiful women have prepared today. The ratio of crispy delicious breading to juicy tender chicken couldn't have been more perfectly executed. This is the pinnacle of chicken. Keep in mind this is this lads first chicken rodeo, I order chicken shack at least once a week, sadly, and this is from the 11 mile location. That sad sap excuse of a frier should sentenced a life of suffering. He has purposefully given me sub par chicken for years. read more

Chicken Shack - Chicken - Chicken Wings Near Me - Clawson, Michigan

Someone placed an order for me online and I happen to be down the street from this location. When I showed up early, a nice girl behind the counter mentioned she just received the order and it will be a little bit before it was ready. She turned to the guy that I took the picture of and said I was here to pick up the order. The guy looked at her and said out loud, "what the hell is with people placing orders and showing up right away" and then this goofball looked right at me with a pissed off look on his face! What a shitty employee. Be patient Chicken Shack and hire the right people. read more

Chicken Shack - Bad customer service. - Chicken Wings Near Me - Clawson, Michigan

Not very happy with our pick up order, I ordered ranch with my tender bites and mushrooms and received double amounts of tar tar sauce.... and then I ordered a large mushroom because the last time I got a small it wasn't enough for two people and the large was pathetic, they gave us a half empty box of mushrooms, I'm pretty sure I got more in the small than the large order. read more

Chicken Shack - My dad ate three mushrooms before I took this and it was supposed to be a large size... I get more paying less for a small than this - Chicken Wings Near Me - Clawson, Michigan

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I'm home recovering from surgery and can't drive right now, ordered through DoorDash. I ordered an 8 piece. The chicken was old and completely dried out. I had to throw it out. Called today and had to fight to speak to the manager who couldn't have cared less about my experience. Really bad food and even worse customer service. One star is too much! Really disgusted!!! read more

Good food, but slow service. Said my order would be ready at 7:00 and wasn't ready until 7:30.

I used to come here regularly even though their chicken thighs and drumsticks were too small and super overpriced. But then they raised their price even more. Won't be coming back. read more

Not at all what I had expected or hoped for. Noon on a Thursday, thought it would be busy,...I was the only one there (should have been a clue for me to leave right then). Ordered a chicken strip dinner, the girl told me it comes with 2 sides, she listed them and I picked onion rings. She didn't even ask for my second choice so I thought maybe they counted for 2? Come to find out, they are an up charge. When my order finally came up from the cook, the girl from the counter questioned his reading ability because he didn't put something other than onion rings in the box. So here's where things started getting worse. He opened the box, removed the incorrect side (I think it was potatoes) and he just left the box open on the counter with the chicken in it, just sitting there getting cold while he fried some onion rings. BTW, worst onion rings ever!, see pic. Needless to say, my chicken was cold, the onion rings were terrible and 1 small container of dipping sauce isn't near enough for 5 pieces of chicken. And the chicken batter isn't anything to write home about either. That meal (pic below) with a bottle of water was over $16. Not the best value meal! As I was leaving the parking lot, I saw a Pot Pie place that I wish I would have tried instead, or even the Chinese place next door. Anyplace other than the Chicken Shack would have been a better choice! read more

Chicken Shack - Chicken Wings Near Me - Clawson, Michigan

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Called and ordered a 4 piece dinner at 4:00pm and asked for the chicken to be fresh cooked, as too many times I have received dried out chicken or its mixed with fresh cooked chicken at this Clawson location. So the person on the phone, whom I assume her name is Liz, says to me "all our chicken is fresh cooked" which I said that wasn't true and explained the situation to her. Pick it up and get it home and its cooked through but so soggy on the outside the skin slipped off. Disgusting mess. So I wrote an email to Chicken Shack and their response was "to go in the location and order instead of calling"????? Kind of defeats the purpose of "pickup" How about a refund for the almost 17.00 dollars I paid for it. This person obviously did this on purpose because of what I said to her. Get over yourselves Chicken Shack you aren't the only game in town for fried chicken. Your customer service sucks at the store level as well as the corporate level. read more

OMG. 45 minute wait and still no food from my online order. It's 25 min past the promised time. Not enforcing capacity. People cutting each other off. Nightmare. read more

The older lady at the front counter was very rude and I even feel like she is racist. She talked very rudely to my friend but when a white came up to the counter, she talked to him in a nicer way. It felt like she was rushing to get us out and she made me feel very uncomfortable. The food was good though, but being treated that way was not. A coworker of mine also said she experienced the same treatment from the exact same lady.I was there around 1:00 P.M. read more

Everything's great, it's starting to get a bit expensive. And I don't know about anybody else in Clawson but it would be wonderful if they would deliver. read more

This place has been going downhill for quite a while. We are not going back after tonight's dinner. My husband ordered the Cod dinner and it was all breading, we couldn't even taste the fish nor see it when we broke a piece open. Overpriced and they charge $2 for about 3 oz of coleslaw. This used to be a reliable place to go to get a decent meal for a decent price, not anymore. We won't be Fooled Again. read more

Food was pretty good, service wasn't. The food was what you expect yummy salty greasy fried chicken. Which when that's what you're expecting it's good, wasn't overboard amazing or anything. The service wasn't great. We ordered a large carry out order l, we orginally wanted delivery for our $300 order and were told they couldn't accommodate, drinks but not a big deal busy time of the year. Each time I called the person on the phone acted like she was doing me a giant favor talking to me. I called this morning to confirm our online order was received and basically had to beg her to look it up to verify. Just not over all a great experience there. The food was ready and still hot when we picked it up which was great, especially for a large order! read more

Frequent Chicken Shacker. Excellent chicken and their ribs are the best. There are some negative reviews based on size of chicken pieces - I've never had a problem, but the staff is always ready to correct just about any situation. I've gone to the other place mentioned in the reviews and chicken was good enough, but no ribs and no bbq sauce - deal breaker for me... read more

This was the last time we will come here for chicken. Prices are big and chicken is little. Everything else is good but we won't be back for chicken ever again. That is a 2 inch chicken thigh. No exaggeration. All were like that. The breasts were the size the thighs used to be and the wings were even smaller than the wing sized chicken thighs. So disappointing. read more

Chicken Shack - Chicken Wings Near Me - Clawson, Michigan

I see this place all the time and thought I'd give it a shot on the way home. I stopped in at 8:30 and they close at 9:00 and the doors were already locked and the employee inside was cleaning and getting ready to leave. I could see locking up maybe 10 minutes before close but 30 really? If you want to close at 8:30 have your hours be 8:30. I can't imagine whoever runs this place would be okay with being completely shutdown 30 minutes before close. You're losing out on probably $100 a day at least. If your hours are set to nine you're telling people that you'll take orders until nine not 8:30. read more

Excellent fall off the bone tender ribs. Chicken was crispy, hot and juicy. The potatoes are awesome. More than enough food for two with full slab of ribs meal. Can't wait for leftovers for lunch. read more