Bunch of douchebags work there! They argue with you when they F up. Food sat there for 15 minutes they never call your order then they want to argue with you that they called your order several times. BS! read more

Food here is always hot and fresh. I order the fish so there's usually a wait because they make it fresh while you wait. Tonight I pulled forward to wait and left my lights on, battery died! Manager was so nice! He brought his truck over and not only gave me a charge he showed me how to open my car and attach jumper cables. Super nice man! Thanks so much!! read more

Not sure what the problem is here but it seems to be all over the place as far as management/staff. When we pulled up to the window we were charged and given the completely wrong order. And they forgot the drink that went with the order. Not that big of a deal because it was fixable. But when they fixed our order, they forgot the fries so we had to go back in. And when we asked for more of their "serendipity" sauce, she gave us 4 little packs total with a 20 piece tender order + other items. Really? After driving off we realized they forgot our drink again. It's too much of a hassle to drive back again. After the prior times they messed up we didn't even get any sort of compensation just a dry sorry. Not that we're looking for anything free out of this but seriously what a hassle. No good customer service what so ever. At least the food is hot. read more

Just came to this location. The worker that took my order was extremely rude. And did not mind the attitude that she was expressing. I guess it goes with the name. Change to attitude express. This young lady has no manners and it makes it is a reflection of this establishment. I would talk to manager but I doubt it would make a difference as it appears it is allowed. I don't care how cheap this place is, I would rather pay extra for better customer service. I get this is a fast food chain, but there are really good fast food places with better customer service. read more

I love chicken express! I'm there nearly every saturday. It's sad cuz the cashier recognizes me now. The chicken is always good and the fries are awesome. Their biscuits could use some work as they used to be better but their rolls are really good so I just get those now. I also enjoy the sweet tea. I like how they don't charge for the extra sauces you can get. One thing I wish they had that the San Marcos CE has is the student special. 5 tenders, a side, roll/biscuit and a drink for $6.50 even. Best tasting fast food chicken I've ever had. read more

Two and a half stars is well deserving. I'm here no less than twice usually three times a week buying gallons of tea at a time. At least 50% of the time the tea is unsweetened when the label says it's sweet or the tea is just plain spoiled because new tea was mixed with old tea. What bothers me even more (which is the case today) is when I order one large tea and have to wait 10 minutes behind the guy at the window because no one takes the initiative to walk it out the door to me and collect my $1.00. The door that's there for that very reason. A lack of training and supervision results in poor customer service and two stars on Yelp. read more

I really enjoy this place! We always get the tenders and an order of livers. My wife who used to say chicken livers just aren't her thing, now eats half of them! Really good food, cheap price! Only negative would be that their sweet tea is way too sweet! read more

dang man i hate cold food, if im paying ten dollars for a plate of tenders it better not be cold. i don't get it because yall weren't busy either. read more

Twice I have come at around 5:30 to get dinner for the family only to be told it will be a 10 minute wait because chicken is not ready. What!!!!!! This is a chicken place. You should be prepared for people coming to get chicken for dinner. So Popeye's it was and I never realized Popeye's chicken tenders were so good. Got a couple of $5.00 big boxes which was a real bargain. So thanks Chicken Express for being out of chicken. read more

If you go you'll find out. Now I'm just writing to fulfill the limit to post a review lol

We used to drive all the way to San Marcos for Chicken Express so we were happy to have one closer. So far the experience has been just as good as the San Marcos location which means we'll be here often! The only reason they don't get 5 stars is due to their prices. They're aren't expensive or outrageous but they could be a little lower for fast food. However, it ain't so high as to keep me away! read more

These have to be the best chicken strips around. In addition to being very tasty, it is very inexpensive and always a dependable meal. The fries are excellent and the food is always fresh. I've never had some that had either sat around too long or was too hot to eat. read more

Having had "the Rooster Comb" injections in my knee, I know what they do with the rest of the rooster. They sell all to Chicken Express. I ordered chicken breasts that were so TOUGH you could not chew the meat. My son ordered the chicken livers..dry, cold, tasted old. CHEAP? Yes! BUT not KFC or Chick Fillet quality.2 stars for sweet tea! read more

This place is really solid for a fast food chicken joint. Every time we've gone here the food has been fresh, not like its just been sitting out for hours. There is a wide option so there is definitely something for everyone here. The inside is kept very clean and neat at all times. Definitely hits the spot when you want this style of chicken, reminds me of a better Grandy's. read more

been here a few times to get chicken to go at lunch. they seem to always be behind and frustrated. the drive thru employees can be just flat out rude. this place is hella convenient, but i think today is my last time giving them another chance. read more

I just went to pick up lunch. My food is cold and fries are hard and old. It is not worth eating. I had to wait in line and window for a while for this cold, hard, and old food. Waste of time and money . Do not waste your time or money. This was not my first bad experience Update: I did send an email to the location and receive a response back pretty quickly apologizing for the experience. read more

This location is always clean, and inviting. You can't go wrong with Chicken Express anywhere. Chicken Express Kyle is one of the best places to get fried chicken in the Austin area. read more

First timer, mgr was very helpful, even asked if I would wait so they could fry up some fresh livers & gizzards. They were perfectly fried! Didn't want a drink, so he offered an extra side. Then, after I finished my meal, I asked for the calorie count (for my Lose it app) and he was very obliging . Can't say enough about this mgr and this location!!!b read more

I've been here a few times, and it's always been the worst service. I'm the manager of a restaurant, and honestly, I prefer to not bad-mouth people on Yelp, so I've kept quiet, until now. The first time we went, spent $60 on chicken for a small group of people over for a football game. It was disgustingly salty. So gross. We ate the sides (corn nuggets, rolls, mashed potatoes) and that's it. Couldn't eat anything else, the chicken or the gravy, as it tasted like pure salt. The girl in the drive-thru was super rude, but ok, I totally get it, you're having a bad day. Second time was much of the same... my brother talked me into going. We had a bigger crowd, so we ordered more food. Over $100 in the drive-thru. This time, the chicken was awesome! Tasted great!!!! But... they forgot about half of our sides. It's ok, right? Because we ordered so much stuff. Again, I get it. Let's not say anything. Well. Tonight, I drive through at 9:30. Try to order. The girl tells me "we close at 10" OK... I check my clock. It's 9:29. So I ask, "ok, so can I order?" She unpleasantly responds "we are closed, we close at 10". Whyyyyyy are you closing 30 minutes early? It's Sunday, it's slow, I understand it. I've been there. But you know what? I don't turn money away at 30 minutes to close. Maybe 3 minutes till. Or 3 minutes after. And if I could give this place zero stars, I would. Cause you know what? The service sucks. I can overlook sub-par food on occasion. But at least be nice about it. read more

Normally, the food here, and at other locations, is very good. The customer service keeps getting worse. Crew is different every time we're there. Simple minded, robotic people who keep asking "for here or to go" and "biscuit or roll" and then go catatonic while you're giving your order. My most recent visit was the worst with a total dead head at the front. But, who knows ---- maybe if we go back the crew will have changed again. read more

First of all the food was cold and it took about twenty minutes just to get are order when they only had 2 customers dining in. Second we couldn't even throw are trash away because all the trash cans were full when they had employees walking around laughing not doing anything. Bad customer service all around. read more

They just opened and they don't know what they are doing? Went there and just got fried okra..... COLD as ICE! Why would you serve a customer cold food????? Anyways never going back! Just one bad experience ruins it all. read more

I love Chicken Express! ....But this location in Kyle has a lot of work to do. I'm not one to post reviews because maybe I just could have been in the wrong place at the wrong time but 3 times in a row warrants a cause for concern! First of all the food was good, no complaints there. My issues with this location is the speed of service, customer service, and cleanliness. I ordered a simple number one with fries and a sweet tea, as I go to fill up my tea the container lid is open with Stainless Steel polish spray all over the dispenser. I know this to be true because they left the can and rag on the drink station. I waited for 20 minutes on my food and watched the 3 orders behind me receive theirs promptly (2 orders included large families). As I stood quietly waiting, my food finally was delivered to me with the worker dropping it off and walking away quickly, leaving me once again waiting for an employee to come back so I could ask for some "serendipity" seasoning, in which this product was just thrown on the counter in aggravation. I really love this Chicken chain and recommend over all others, I hope this yelp! review reaches someone that can make a difference but for "now" I'll go elsewhere. read more

I was in Kyle, but live in Dripping Springs, and purchased 53.00 in chicken, sides and 2 blackberry pies. When I got back home found that the mashed potato side was a mac & cheese and no blackberry pies. When I called back to ask if I could get a coupon mailed for the mistakes they made I was told that I would have to come back in within 2 weeks or they had no way to reimburse me. Bad customer service!!! read more

Very clean and fast service! Food was great as always! Everyone was so friendly and I thoroughly enjoyed my visit! Will be back!

Awful customer service with the supposed manager Tiffany. She was rude and could have cared less that my order was incorrect. I asked for the corporate number and she said there was none and she only had email to contact owners. Me thinks NOT. read more

Sweet tea is very sweet, so if that is your taste then get it, food here is cheaper than most other fried chicken joints and they are always fast, and never usually a line in there. The chicken can sometimes lack a little flavor, I don't think they use a lot of spices when compared to KFC or Popeyes. Their fries and mozzarella sticks are great, the Mac and cheese tastes pre made out of a frozen tray. Other than the Mac their sides are always good. read more

The worst Chicken Express I've been to. Food is ALWAYS old, and bland. I have seriously never been to such a bad location, and to think this ones new! Thank goodness I can always count on Golden Chick to be fresh :) read more

Best fast food customer service experience in kyle so far in the year I have lived here. Jacob was so respectful and very informative! He went above and beyond in the short time I was in the drive thru. He recommended seasoning salts and dipping sauces I had no idea they even carried. We will definitely be back! read more

My food was cold. Food should be served hot especially if there nobody there. Its expensive and not worth it. Tenders are not big enough. I would rather drive to gills in san Marcos. read more

Just visited this place tonight, for the first time, on the recommendation of a friend. My friend likes it, cuz she can get fried chicken gizzards there. And man, were they good! This is what all we bought & tried tonight. Fried chicken, chicken gizzards (they also have chicken livers); corn on the cob, fried pickles, fried okra, fried jalepeno poppers, fried fish, hush puppies, country gravy, biscuits & rolls. The gizzards were outstanding, crispy & we ate them, dipped them in country gravy.The chicken & fish were equally good; fresh, hot & crispy. I like thier tarter sauce, its not overly sweet or tart for me. Pickles & okra were equally as tasty. Pickles were not as crispy as everything else, and I'm thinking its a different batter, same with the poppers, different batter, I think: but with the cheese & jalepeno combo, these were over all as tasty as any I can think of having. I eat poppers from Jack in the box, frequently, and these are just as good, if not better. The yeast rolls, were light & airy, slightly sweet, & perfect for dipping in the country gravy. The biscuits, I didn't try until, later, when I got home. They had hardened slightly by then, and I only took a nibble, since they had lost the competition, to all the other great crispy fried food before me. The worst was the corn on the cob, and even then, I still ate some. It was somehow water logged & not very sweet. I doctored it with butter, salt & pepper, but the corn flavor was just not there. I would highly recommend this place based on the crispy variety of foods they offer, esp. the gizzards, because those are hard to come by. I give it 5 stars, because, although the corn was soggy, overall, it was a tasty treat, with chicken & fish as good as any others that I've had recently AND I will also add that the line on cars for the drive thru was wrapped around the building, so we went in to order. They were polite in taking my order, and it was a large order, around $40, and it took longer to fill. (To be honest, I have no idea how long.... but couldn't have been that long.) I say this, because my friend had ordered before me, & she got hers before I even filled my drink. We just sat down & talked & started eating her meal of gizzards, gravy & one roll, when out came a nice gentleman, who apologized for the time it was taking & asked if I would like 2 free gallons of tea, for the wait. Now, that's good customer service! We hadn't even finished the gizzards between the two of us. Which brings me to another reason why I'm giving 5 stars: the gizzards are pretty large & the portions were generous. This was my first experience at a Chicken Express. I will definitely be back. I'll update, if thing change. read more

Went there for the first time a couple days ago, excited that there was a chicken place so close to where I live. What a disappointment!! From my experience with fried chicken at Church's, Golden Chick, Publix (The HEB of FL, and AL) the chicken pieces were small, dried out and tasteless. I threw some away. Sorry, I won't go back. read more

I used to live in New Braunfels so I'm very familiar with Chicken Express and had always loved their food. The location in Kyle has little to be desired and I keep hoping they will get it together so I continue to go back. Today we spent $32 on dinner for my family of 5. I went through the drive thru and our order was handed to me with a "here ya go"... Not a thank you or come again but just "here ya go". When we got home our order was missing the gravy that went with the chicken strips. Another time they didn't give me change and most of the time they are very slow! Chicken Express needs to spend less on a sign spinner and concentrate on training their employees customer service skills. Most of the employees I've dealt with don't look very happy to be there! read more

I've used the drive through several times since this location opened, and my orders have been correct and the food hot when I got it. The staff has always been friendly and made sure I got everything I wanted. I love this place! read more