This Chick-fil-A is in Chinatown, near Capital One Arena. Gallery Place metro is about a block (or less) away. The employees are ON IT! They move quickly and get through online, to go and counter orders. It is useful if you know what you want to order before you reach the counter. I was impressed by how quickly my order was ready. Hubby likes the chicken sandwich. I like the waffle fries. read more

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This Chick-fil-A was...okay. I have to admit, I'm used to a certain level of service and convenience when I go to Chick-fil-A, and this location just didn't quite give me that experience. The location is convenient, especially being right across from Capital One Arena, so I can definitely understand why it's a high-traffic location. The setup is also a little different from the Chick-fil-A locations I'm used to. Instead of ordering and having your food brought to your table, you find a table and then go back to pick up your food. There also weren't the usual napkins, sauces, and condiments sitting out for easy access. I eventually found the napkins toward the end of our visit, but for other things I needed, I had to go back to the counter and ask. Our order was pretty basic, but the employee helping us mentioned that she was having some trouble with it. My daughter also ordered a kids meal, and her toy and ice cream weren't initially included. She had to go back up to ask about the ice cream and was asked to show her receipt before they gave it to her. One thing I will give them credit for: the restaurant was clean. There was an employee consistently cleaning throughout our visit. Although, at one point she came over to clean our table while we were actively eating because she said she had missed cleaning that section. We were still eating, so I would've preferred that she waited until we were finished, but we had a larger table and let her clean the side we weren't using. Overall, the staff wasn't rude and nothing was terrible. They were definitely moving people through quickly, which is probably necessary given the location. But compared with my usual Chick-fil-A experiences, this one was just okay. The setup, service, and little misses with the order made it feel more like a 3-star experience for me. I'd probably come back if I were in the area and wanted Chick-fil-A, especially because of the convenient location, but I wouldn't go out of my way for this particular location. read more

We finished up watching a game at Capital One Arena and were looking for a place for dinner. All the local restaurants were packed with crowds. We wanted to go to Raising Cane's but it had lines out the door. We decided to go to Chick-fil-a instead. I loved the cherry blossom designs inside and all the spring decorations. It made it feel very warm and relaxing. I ordered a chicken sandwich meal with waffle fries. The waffle fries are always great. You can't go wrong there. I enjoyed eating the chicken sandwich with the special sauce. I don't usually go out for fast food so this was a treat for me. I like this location and will come back soon the next time I am in DC. read more

The food was good. The service was alright, and the wait wasn't long at all. I love Chick-Fil-A. read more

Chick-fil-A - Good food - Fast Food Near Me - Washington, DC, District of Columbia

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I get that this is inside the GWU, but I wish we could pre-order or earn our Chick-fil-A rewards through the Chick-fil-A app. Even though there are staff lingering about, they prefer you order using the self-order terminals and even with that, maybe there is only one cook, because the food takes soooooo long! No complaints about the food, but more regarding the Chick-fil-A app and the wait time. read more

Tim at Pick up yesterday was so pleasant!! and handled the Lunch rush like a BOSS! Food was good

I went to grab some food at peak lunch rush. I was able to order very quickly and the employee who served me was great! His name was Cody, he was very polite. He has great customer service. I got my food in a timely manner. read more

Chick-fil-A is sort of like the Mormon church. The people you encounter there seem impossibly nice, though you sense there is something darker going on beneath the surface. Nevertheless, Chick-fil-A has built a cult like following, even among liberals who once denounced the company for being homophobic. I know many people who attempted to boycott the chain only to eventually succumb to their cravings. I don't eat chicken, so it's hard for me to meaningfully judge this establishment, but I will say that the milkshakes and fries are quite good. The Mac and cheese is decent but could be better. The interior design of these restaurants is clean but soulless. 2.8/5 read more

I ordered the Chik-n-Strios from here at 10:30 in the morning, and I was very lucky to find a place to sit down. There are less than ten dining room tables in the entire store, and a lot of the space is occupied by delivery people. There are quite a few of these guys gathered in the front of the store as well. The combo that I got included the waffle fries and a regular fountain drink. The chicken itself was exceptionally good today, and it's good everyday really which is the reason why I keep coming here. I probably make it here every two or three weeks because eating any type of fried food isnt the best for your health. read more

Chick-fil-A - Fast Food Near Me - Washington, DC, District of Columbia

This location needed an updated review from me! I don't come often as the service in the past has not been great. Earlier today, I got breakfast and it was such an efficient process. I placed a mobile order and expected to still wait awhile. Not today. My order was ready when I arrived. Lae provided great customer service. Thank you! My food was fresh and tasty! Woot! read more

This is my go-to Chick-fil-A in DC. It's a convenient location by Capital One Arena and the Portrait Gallery, and it's metro accessible from Gallery Place/Chinatown. It also accepts the app to rack up your reward points (not all DC CFAs participate). I always order via the app so that they can start my order while I'm en route. It's never a long wait and they have a giant tv screen displaying in progress orders and ready orders to easily check status. I often customize my orders and they have always been accurate (extra pickles, yes please!). Their sauce game is also strong - at other fast food joints, the condiments are often missing from my to-go bag. At this Chick-fil-A, they pay attention to the details and I can pick-up my order with confidence. The food is warm and fresh; the chicken is moist and crispy; service is friendly, quick and efficient- this Chick-fil-A does not disappoint! read more

I have found myself eating here more often because of their excellent customer service. I really appreciate how much this franchise prioritises customer service from their polite cashiers to their fast preparation. They are doing a good job instilling a good work ethic amongst their youthful staff which is very refreshing to see. Most business around here are rude and inattentive, so this place def stands out in this particular location. read more

Thoughts: If you are coming here to this location use the app. The amount of traffic that comes through doesn't allow for quick service during peak hours. Food: I mean its Chick-fil-A you know and I know the food is good. The seasonal food needs to be year-round, bring back peach milkshake, and bowl of chicken tortilla soup. Always great quality and they add the right amount of sauce to your bag and they are not frugal haha Service: Always prompt and great with pick up orders and my quest to get an employee to say "Thank You" vs "My Pleasure" continues hahaha. Ambiance: Sit-down? Hmm maybe outside to people-watch and enjoy the weather but never sit inside Recommendation: Solid 8.5/10, great grab and go food. Yes read more

I feel it's too soon for a review but I'm gonna do it anyway and give it another shot and update. I work nearby this location and decided to grab a quick lunch. My honest opinion is that chick fil a is not suited for small places. It's just not one of those fast food places that can be treated like a shack. EVERYONE prefers chick fil a for fast food. I ordered ahead on my app at about 12:50, left my building at 1pm and "confirmed" that I was at the restaurant in the app although I still had a 10 min walk. My food was ready when I got there but BOY WAS IT PACKED AND BUSY? Literally body to body type of packed. The place is clean and aesthetically pleasing obviously because it's new but you can tell that the staff is stressed. Fortunately, the customers did not complain. We were patient. They're doing the best they can. read more

Chick-fil-A - Chicken Chick-n-Strips Meal w/ Kale Crunch Side - Fast Food Near Me - Washington, DC, District of Columbia

My friend and I wanted something quick after watching a movie at the Regal. It was 9:30pm and the restaurant wasn't too busy or crowded. The female employee was so sweet and quick as she took my order. And even though it was loud in the restaurant, I still heard her say "my pleasure!" My food came out quick and they added plenty of sauce to my order. The lemonade was so tasty and was almost gone by the time I returned to my car. Overall, another great CFA experience. read more

Chick-fil-A - Fast Food Near Me - Washington, DC, District of Columbia

My favorite Chick-Fil-A in the city. The closing crew on 1/30/2025 deserves an extra shout out they are lil angels sent from heaven. Thanks for the sweet tea! read more

Chick-fil-A - Gallon of sweet tea - Fast Food Near Me - Washington, DC, District of Columbia

I come to this chick fil a often and a girl name kaniya was taking my order she was so nice and very helpful

Busy especially in the morning but the staff are trying their best. The pickup area can be crowded so be prepared with a "cab wait" attitude. read more

Chick-fil-A - Way too busy even for mobile order pickup - Fast Food Near Me - Washington, DC, District of Columbia

This location really isn't bad. I expected it to last .05 seconds in the crime mecca that is Chinatown- so I'm pleasantly surprised. The open air drug market down the street sucks, so I'm hoping that doesn't extend down the road. Friendly service and the food was as good as it usually is. read more

I come here about three times out the week for the past two years in the morning for breakfast and it's always great vibes. Catherine is one of the nicest people I've encountered. She always has a smile on her face with great customer service. read more

Pros: *Ordered Chick-n-Strips (3 count) + Classic Chicken Sandwich, both were hot, fresh, + delicious.  *Reasonable pricing for the Chinatown area - most entrees are roughly $6.XX. *Complete survey on the receipt + get a free original/spicy chicken sandwich emailed to you. Cons: *Chick-n-Strips seemed much thinner than my previous experiences at other Chick-fil-A's. *Busy store, so lines + wait times may get long. *All breaded chicken items have dairy, which is not intuitive + sucks for dairy-free people. (Grilled chicken items are DF, though) Overall: Popular quick-service chicken chain with quality food, fast/friendly service, + consistent execution. Prefer to eat healthier, but it's a good spot for an affordable + filing snack/meal - would definitely return. read more

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I placed a mobile order for breakfast today and checked in on the app when I got there. There were a lot of people waiting for mobile orders and delivery orders but it took the staff a little bit to acknowledge the people in front of me. I'm not sure if they are still so new or just the kitchen was backed up. I eventually got my drink and then my food in that order, but I'm not sure if I will be back. My order was correct but I heard someone else say that their order was wrong and to make sure to check the food.... read more

Typical Chick-fil-A... Food good... just be patient with their young staff... sometimes it's like a deer in head lights

Has to be the slowest, dirtiest chick fil-a I've ever been to. Last time there was trash all over the floor, including food, and tons of staff standing around behind the counter not working. This time was so slow I gave up and left after waiting in line 10 minutes. Not the regular experience if you've been to a suburban location. read more

I'm glad to have this Chick-fil-A nearby, but it was truly surprising to encounter such a disappointing level of service during my visit many visits. I typically admire Chick-fil-A's exceptional customer-oriented approach, but it seems like the staff at this particular location fell very hard in terms of training. Basic courtesy and common sense are qualities that most of us naturally possess, even when we're not in a customer service role, but unfortunately, that isn't the case at this location. Let's not discuss the wait time for ordering and then getting the food. They scraped the bottom of the barrel to fill positions at this location. I will NEVER return for anything more than using the restroom. read more

A very busy location and not sure the DC staff can pull off the customer service that C-Fila is known for. I saw 12 orders all sitting on the prep table behind the counter and employees standing doing nothing as all the customers waited. Then after several mins someone decided to pick the bags up and dish them out to customers who were all standing around waiting. Service was slow and backed up and it was due to lack of management and lack of work ethic on the staff. Many employees were unfamiliar with how to ring up items or even extend a friendly welcome or "my pleasure." Corporate needs to do an overhaul as this location gives the company a poor name. Seating area is small with min tables/chairs. They have high top tables with only three stools at just one area in front of window. All the others have no stools. So I guess you can stand and eat on a board mounted on two poles if you like. Not the same Friendly Fila experience loyal customers have come to know from visiting locations in other states. read more

Came during the lunch rush. Put my order on the mobile app but my buddy who ordered regularly got their food before me which was disappointing. Very small seating area but was able to find a table fairly quickly. My sandwich was piping hot and tasty. A couple of the fries were undercooked but still good overall. read more

This is a solid Chick-fil-A restaurant. I've had many items on their menu. Everything is always great, even the milkshakes. Clean inside.

Mold in my grilled chicken sandwich. The bread was falling apart, the tomato was very thin, and the piece of chicken was very very small. Finished it in one bite after removing the moldy bread. Not worth it. read more

I know they're new but this is the worst chick fil a I've ever been too. I placed an order online at 9:12am got there at 9:20 and didn't get the food until almost 9:40 and they made it wrong!! It's so loud in there and they have no clue what they are doing. read more

Ja'ylnn was the most helpful Chick-fil-A employee I've ever came across he went above and beyond for my family he was kind patient friendly everything I would expect I'm not only an amazing Chick-fil-A employee but an amazing human. read more

Beautiful building, super cool signs. Got my food super quick even though it was fairly busy. Since their opening they've been able to move a lot faster. read more

Came here to post about my experience and I see Donyiel's comment on this page of "but they're not the friendliest CFA!" SO TRUE! Literally, don't lean on anything at this location or the employees will call you out. Employee Mike needs to not be so serious and overbearing. Maybe if people didn't have to wait so long at this location they wouldn't need to lean. I just come in quickly to pick up a mobile order and don't expect to be nitpicked and called out by employees read more

I wanna thank DK for the impeccable services I received tonight . he was very pleasant and accommodating while waiting for my order and I definitely will be coming back soon. THANKS DK!!!!! read more