he customer service is amazing here. Ashley, Dez, Breanna and john. I love coming here! Food is always amazing and super fast. They have real flowers at the tables! Love this place read more

I tried to use a coupon that my company had given to us. I gave it to a employee and she was about to promo it out until a manager named Stephanie said I couldn't use it???? She stated that my coupon couldn't be accepted? IDK HOW COULD IT NOT BE ACCEPTED IF THE COUPON IS FROM THERE STORE AND WAS NOT EXPIRED!!!! Noticed she was getting irritated with me because I just didn't understand why she didn't want to take my coupon? Stephanie is a rude nasty manager and should not be working there. Needs to work on better customer service skills cause she doesn't have any whatsoever. Talked to a different manager a few days later about the coupon and he was confused and why she wouldn't take it? He apologized for the inconvenience and gave me a free meal and another coupon. Love the restaurant but not Stephanie. read more

Food is decent but customer service went in the trash over last couple months! I asked more four sauces with my meal stayed I would gladly pay for it! Received food two sauces refused any more talked to manager they don't give a cr*p said too bad even if you want to pay you can't get more read more

8-28-2019 I was so disappointed in the restaurant my son and I wanted to try this place as I saw the ad on TV about mac & cheese no way did it look like the same but it was so runny and the color was pale yellow and I ordered the nuggets well not any better I probably will not eat their again. BIG DISAPPOINTMENT read more

Just wanted to make sure that people know that there is a better Chick-Fil-A outside of Tucson Mall right across the street on Oracle. What makes it awesome you ask? That's easy....THEY SERVE BREAKFAST! I was so excited when I realized that their breakfast kicks the crap out of Burger Kings and McDonalds. The hash brown circles are similar to BK's just never burnt like BK's. The last two times I went to BK I had to have half the order redone! BTW...chicken on a biscuit for breakfast is amazing! Take a break from the McSausage and try the chicken. read more

The last time I went was unpleasant. The service wasn't as great as usual and when I got home I checked my bag and 3 items were missing. Very unsatisfied with this location. read more

Clucking Good Service Normally, Chick-Fil-A is fast food--nothing fancy--above average, but fast food. I've been to CFA's everywhere. Usually I want CFA on Sunday when they are not open, of course you do. Nothing better than their peppermint chocolate shake. Now that I've described CFA, let's talk about the Oracle Road. The counter staff was excellent, gave their name, asked how they could serve you and all smiled. It wasn't fake--they were rocking. This guy Roy is a greeter--perhaps displaced from Wal-Mart--but he was awesome. Came over, asked us if we needed anything--said yes, forgot buffalo sauce--zing--he was back with the packet. When we were finishing up and still chatting, Roy came back got our tray and spirited away our trash. We weren't 2 steps from the table and a cleaning person was their wiping down the top for the next person. What sets this CFA apart from every other CFA--they really get it. I'd go back their in a minute. Roy--what's the soup of the month? He can tell you by month which is next. Great experience--best fast food restaurant in Tucson--hands down. read more

Chick-fil-A has everything I want, every time. Consistently excellent quality food, courteous and friendly people, no matter where I go. I will go out of my way to eat at a CFA!! Not to mention all the good and positive they do for the community. read more

Ok, so I'm not a big fan of breading in conjunction with bread (as in deep fried breaded chicken on a bun)...but, I had a coupon for a free chicken sandwich (courtesy of Jim Paine, the coupon states) so I went for it. Actually, very good!! Not only that, it was served TO MY TABLE with a smile and HOT from the fryer. Can't beat that!! Will I order it again? Probably not. But, I WILL come back for the grilled chicken sandwich, which I again have a coupon for. Oh, and the customer service was excellent! (There were many, many people in line. I would estimate it only took approximately 7 minutes from the time I placed my order to being served.) Since I was in a hurry that day, this was top-notch service!!! Keep up the wonderful work at this location!!!!! read more

They have lemonade frosties! OMGOSH Soooooo good. Chicken nuggets are great. Waffle fries even better. I think I could live on the fries and lemonade frosties. Location very convenient. Staff very nice and polite. Plus they give senior discounts. read more

Ahhh Chic-Fil-A where good Christians go to get the "Original Chicken Sandwich", not the O.G. (Original Gangster) Chicken Sandwich from the "other place". I like to order a chicken sandwich from here with a "My Pleasure" instead of having to dust off my bullet proof vest to order a Chicken Sandwich from the "other place". So be a good Christian and order a Chicken sandwich from here and leave the bullet proof vest at home. read more

Oh snap, went here yesterday for the free chicken sandwich for nurses with their work ID badge, and was met at the counter by a very pleasant, but bewildered young lady who said that there isn't such a thing at their restaurant, and where might I be finding this internet coupon? I think this location must have opted out of the national campaign, because they are cheap. Really, they lost an opportunity to gain some loyalty and community. I suppose they get the general public thinking, "That's nice that they are giving those nurses that worked on me a sandwich. I sure wish I could thank them for giving me CPR and wiping my bottom, but I was too sick and tired from surviving a heart attack to even remember their names." But... the rest of us know that they didn't follow through on the advertisement. I guess 'fake news' and alternative facts is how this country runs now. read more

The food is really good. Except the Gentlemen that was outside taking our order around 8ish was sighing alot and seem to hesitate while taking our order. It is very unpleasant and uncomfortable to feel pressure when they have that attitude. read more

So I dont normally do this buy I have to shout this employee out. Her name is Deja and she just made my month. I am having a hard month so far and am short on money I thought I had enough to at least get my self lunch. When it came time to pay my card was declined . with the business being busy as ever, I scramble to open my bank app on my phone to check my funds. The serve had already prepared my food and it was hot and ready for me, but I still hadn't paid. Embarrassed , I had to tell sweet Deja to forget my order because I had no money. She told me to hang on, she had her manager comp my meal. If that wasn't nice enough deja told me she knew where I was coming from and told me to have a nice day. These kinds of people do not exist any more. Deja you are a angel and deserve a raise and a promotion :D read more

Horrible Customer Service and Manager Lemme tell you about the manager, I have no idea what her name is I just know she's blonde and wears glasses I think, anyways it was my first time going to Chick-fil-A and my littler brother rushed to the counter so we had no choice but to order so we took a while to order and she gave us an attitude and also worst service. So I returned with my family today and I have never received such bad customer service not even at places where it's packed. Okay so first of all, I stood waiting with my food to ask for some sauces. Nobody attended me, I stood their for at least 3 minute and this tall guy with a blue shirt was cleaning a machine next to the counter, he looked at us and didn't even bother to ask if we needed anything, like damm it's not like if we were going to order and the machine was pretty clean, so I went to go take a seat and waited till someone was available. So I went and stood in line and this blond short guy was signaling to the same guy to go take my order since he was walking right pass me, he ignored that guy and just kept walking like damm you couldn't just take my order, it wasn't even an order I was just gonna ask for sauces. Anyways so the blond short guy asked what I needed, gave me my sauces. He was very nice. I have never received this horrible customer at any other Chil-fil-a. THIS PLACE IS CANCELLED at least the manager read more

Broken drive through mic. Slow service. Cold food. Had to wait for about 5 minutes in front of the store. Lots of robotic "I'm sorry"s. Won't be back anytime soon. read more

Chick-fil-A - Not appetizing - Fast Food Near Me - Tucson, Arizona

I love Chick-fil-A, typically my Experience at this restaurant is pleasant. Today, it was odd. I ordered at Drive thru, couldn't hear the girl, drive around and she's busy laughing and talking to another employee. Handed my debit card and she didn't say anything. Gives me my Receipt asks me If I want any condiments and I say a mustard pack, thank you, she doesn't respond, instead turns and starts laughing with co-workers. She hands me my bag and says oh, I need to get your drink. She then hands me My drink and I again I thank her again no response. She closes window laughing. Wow! Just Wow! I'm used to their courteous response of my pleasure and typically they're focused on the customer and your order. Guess not today! Also instead of a mustard pack she put honey mustard!!! Not happy, hope she never serves me again. Manager was standing near in her red shirt and told her employees, you guys are crazy!!! read more

Have never been to a more friendly place in my life. These people seriously drink something before starting their shifts. Wished Phoenix had a Chik Like this. Food always on point as usual. But really had to mention how awesome their service was from the moment i got there to the moment i finished and left. read more

I love Chic Fil A, this one is top notch. Great service, always friendly, and always delicious. They always refill your drink for you which is great. I'd eat it every day if I could. read more

Very good customer service, clean play area and a clean bathroom, i order through mobile order and not knowing there ice cream machine was broken i ordered a milkshake, the manager later came out and informed me that the machine was broken and asked what i wanted to drink and then provided me with a voucher for a free food item. read more

Delicious food - great atmosphere! I had not been here in a long time but they have recently updated. Staff is incredibly friendly and my kids love it! read more

It always scares me how incredibly friendly they are. Its not as busy as other locations but still has a lengthy lines during particular hours. Its very clean and has a nice little play area for kids. The waffle fries and ice cream cones are the best. And the little ketchup packets are what keeps me coming back. read more

Waffle fries :-)!!!!! Love Chik-Fil-A. The meal is always correct and chicken crispy. The customer service at this fast food joint is unbeatable. Most fast food places do not pride on their service, but this one does. The chicken has a small hint of sweet that makes you want to go back every day. read more

Tried the grilled chicken sandwich meal today! A little pricey, but it was good, especially with the sauce they give you! Drive thru was pretty busy,but wait was not bad! read more

The food is always great but it is by no means fast. This goes down as the slowest chick fil a ever.

I have been to dozens and dozens of Chick Fil A's in multiple States, and have never waited half as long as I did in the drive thru today. A 20-minute wait for fast food is simply not acceptable. The final product was excellent and steaming hot, but nearly made me late to work. If you are in any sort of a hurry, I would suggest walking inside if you visit this location. read more

I mean what can I say great service and always tasty food I had a grilled chicken sandwich that was amazing I love the sauce that I dip everything in. This is one of those places you can never go wrong. read more

Among the best for fast food. My daughter and I have made Chick Fil A a regular daddy-daughter date stop. We love the service, the employees are very kind, polite, and helpful. read more

Always love this place! Great food and good for kids. Just wish they were open on Sundays...but I respect it. :)

surprisingly good fast food. more expensive than other fast food places. my curious observation is that people eating here are skinnier than those elsewhere, an observation about the healthiness of the food? worthwhile eating here. read more

Very poor customer service. Made a purchase at the drive-thru and was charged the wrong amount, was "refunded" and charged the correct amount. However, I never received the refund. I returned to the store after two business days to show them I was not refunded, they advised me to wait a couple more days. After a week I returned to the store and they told me they processed my refund and could not help me any further, then they gave me a 1-800 number to call. Still no resolution. I finally had to file a fraud claim with my Visa card for theft. Not impressed with their customer service over a $9 refund but I'm sure it was 'their pleasure'. read more

I always have a good experience at every Chick-fil-A in town. This location however stood out to me the last time I came in. The franchise owner was out and about bringing customers their food! She was very pleasant and friendly and definitely went above and beyond. Great customer service and as always great chicken sandwiches! read more

Great customer service and very clean inside. Drive thru lines always go through pretty quickly. If you're looking for shorter lines though going inside would be a good option because they are fairly quick. The original chicken sandwich is my favorite because it is plain (you add all your condiments) and filling. They give you fairly large pieces of chicken in all their sandwiches. Charging outlets are located toward the back of the restaurant. Unfortunately though, there is no free WiFi. Very family oriented restaurant and definitely recommend it if you're looking for somewhere to eat and have enough personal space to enjoy your meal in peace. read more

The best chicken sandwich and fries for the money.. Dave is great awesome customer service..

Best chicken in town eat here at least once a week Services excellent people are friendly great chicken nuggets

Best side of fast food!!! Good meals with calorie count in plain sight!! The service is remarkable ! Te employees are sooo polite and happy. Love to lunch there when I need something quick to eat!! Clean and very kid friendly!!! Again, best employee attitude ever!!! read more

First time here quick service food was hot and Amazing!!!! Will definitely come back very soon!

Their chicken sanwhics are the bomb. Best fries. Great service

Very disappointed with the customer service. I paid full price for a combo meal and when I get home no fries on any of my orders, I called to complain manager or owner they were really rude and he make me feel he didn't believe my story ugh :( I took my kids there all the time I was a loyal customer:( read more

I've never given a chick fil a anything but a 5 star review! This location is no different. The food is always amazing. I'll make a 30 minute drive out of my way to get some of their sweet tea! Best in the business if you ask me! Drive through moves along at a brisk pace, and everyone is always so cheerful! read more