This review is for a catering order. I was frantically searching for a place that would be able to fulfill a large order at the last minute for Mac and cheese for a potluck I had at work. I submitted my order online and shortly after received a call from Morin, the Marketing Manager. She was very friendly, professional and extremely helpful. She asked if I wanted to customize my order. I was supposed to pick up my order at 8:30pm but did not want to wait that long and asked her if she could ask them to have it ready in an hour. Everything went rather smoothly. The place was packed with other customers picking up individual orders so there was a little bit of a wait. She then called the next day and asked how it went. The Mac and Cheese was delicious! Everyone enjoyed it. I'm very impressed! Will definitely order again. read more

Stopped in for Lunch in God's country. Grabbed me some chicken and fries, used the app and it was out so fast. One of the employees, Dominic, actually came and took my stuff when I was done and got me a soda refill. Not a normal occurrence, this spot is LEGIT. I stayed and got a ton of work done and ended up ordering dessert. Highly recommend! read more

Chick-fil-A - The aftermath. Frosted coffee and a large drink of Coke Zero - Fast Food Near Me - Silver Spring, Maryland

This is one of the best locations I've ever been to. There's nothing new to say about the food at chick fila that you wouldn't already know. They do chicken sandwiches and they do it freaking well. This location gets mad busy because of all the offices nearby but the customer service, quality of food, cleanliness, and overall general experience here is ALWAYS on point (Look at how even the condiments are all neatly organized!). The workers here are all very polite, courteous, and very fast. The managers here do a really good job as well as they always try to go around to each table and see how everything is and offer to give you refills and such. Definitely the goto place of the area. read more

Chick-fil-A - Everything on point, even the condiments. - Fast Food Near Me - Silver Spring, Maryland

It seems this chain is busy at all times. The servers are friendly though they missed a few things on the order.

The guy outside doing curbside drop offs deserves a raise :( he's so sweet and in the coldest weather we've had in a long time. He's the only guy I saw out there usually there's more people. Mind you it's so busy read more

We came on a Tuesday night at 9:15 pm and was surprised to see the line was long to order. It took 15 minutes to get to the cashier in which there were only 2, then another 15 minutes to wait for our order. The place closed at 10 pm and service was still slow. From the other Chick-fil-a locations we've tried before, they are much quicker and efficient. Management take note and make improvements. read more

WORST CHICK FIL A EVER The worst customer service Food is always cold Delivery takes over a hour !! read more

This might be the worst chic-fil-a I've ever gone to. They're always leaving stuff out. For example, I got food there today and they left out my fork, spoon, straw and sauces. It's disappointing. read more

I've Been there several time, but today I had my a not so great experience at chick fil A. The service was not great at all. The girl at the counter was slow and didn't know what she was doing, plus she misspell my name after I repeat it 3 time. I put my credit card for processing the payment and she was still asking me to put the card, I had to tell her that the card been in the machine since you ask me to insert it. The register/ counter was full of water and ice, and didn't look clean . 2-3 staff members had their gloves on and they where touching everything without changing gloves and while processing customers orders. It was not crowded at all but it's took a lot of time to process my order. Mrs Cecilia the cleaning was the only one I found professional! She came around and ask if everything was ok if I need anything else before taking my trash away. They don't have drive tru, so you need to go inside to get your order. The positive side is the big but crowded parking lot, they have a lot of seating tables over 50 including a outdoor seating area (but when it too cold you better stay inside). They have an indoor kids playground.I hope they do better next time. read more

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Un-uh. This was the dirtiest Chik-fil-A I have EVER been to in my life! I was appalled to see the condition behind the counter...I understand that spills happen at any fast food place but I hold CFA to a higher standard...why was there soda, ice cream and other liquids on the floor and no one seemed to care? Sigh...customer service was also a disappointment. I cannot recall the last time I've been at CFA and had an item from my order "forgotten" by an employee...who also did NOT apologize for forgetting, but dismissively said, "oh, you'll have to wait a while." 10 minutes went by, and I just ended up telling another employee to forget the item. I just can't get over how messy it was in here...clearly PG county does Chik-Fil-A better than MoCo! I won't be back. read more

Chicken for breakfast? You bet! FREE chicken for breakfast?* Even better! Did you even know Chick-fil-A serves breakfast? I did, but I didn't know they had chicken, egg and cheese on a multigrain bagel. It was delicious. Not gourmet delicious, but satisfyingly delicious. The bagel was soft. The cheese was melted and the large chicken patty was hot and crisp. I'd pay $3.45 any day! I enjoyed my meal this morning and best of all, the tea they serve is Tetley's English Breakfast blend, which is so much better than Lipton or a generic blend. And...it's only $1.09! I was here on opening day last year and from then until now, the service has always been topnotch. The dining area is always very clean and tidy. It is also the size of a full service restaurant dining area. * Chick-fil-A's breakfast promo is today through Sept. 10 (2011). If you are smart enough to read my review right away, then sign up for your FREE breakfast right now! www.chick-fil-aforbreakfast.com read more

I will uphold this Chick-fil-A as the best place to get a burger/sandwich on Tech Road for lunch. Open for less than one year, this place has quickly become a local favorite to go get a lunchtime meal. Usually packed, this location boasts 7 or 8 registers to get the line moving along. The line does - not - stop- moving. The menu is simple but yummy. I get the Spicy Chicken sandwich on Wheat (.20 extra) with the waffle fries and a drink. They ask your name and give you a number. If you sit, you put it in a holder on the table and your food is brought to you. If you're to go, they will announce your name instead of yelling "47" like some other places. Nice touch. The ketchup "packets" need their own paragraph. Have you ever wondered why all the sauces (BBQ, honey mustard, ranch) at every fast food establishment come in a little bucket but the ketchup always comes in a foil pack? I did too. This place serves ketchup in those little buckets. You can peel the foil back and dip, or you can tear the top off and squeeze it. Now I can ask for three ketchups instead of grabbing a handful of foil packets and wasting 10 minutes opening them one-by-one as my food gets cold. Solid. Gold. Everyone in the fast food business should get on this, it's Heinz. The place is clean with indoor and outdoor seating. There is a play area for kids. Oh yeah, they're closed Sundays. read more

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The lines are almost out the door at lunch but it moves quick. After you place your order they bring it to your table nice and hot! You have to go to the counter if you want a refill on your drink. read more

Chick-fil-A - Long line at lunch - Fast Food Near Me - Silver Spring, Maryland

Chick-fil-A, you do it right! Very friendly, fast paced and courteous location. Food is hot, fresh and accurate. On my visit, they were giving free frosted lemonades! Delicious, by the way. As always, when I'm in this area again, I will stop by. How can you not patronize a place that leads by example? The only complaint I have for this location is the design of the waiting line for the counter. If you walk into the restaurant from the front door and you don't know to keep far right, it's chaos. If you start towards the counter, you have to squeeze against those already in line, to get to the end. read more

Chick-fil-A - Tray full of goodies - Fast Food Near Me - Silver Spring, Maryland

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I loved this location. Lots of awesome surrounding restaurants in the strip. The facility itself had a cool play area, great service and they bring the meal to your table (not all Chik fil-as do this.) Lovely outdoor patio..! I was able to have a nice meeting with adult friends with children in tow. The children played in the play area, also got their faces painted no charge. Definitely family friendly--we'll be back..! read more

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Always a wait. No matter what time you go. Even if there are more employees working than customers it won't be quick.

If you use the online app you might as well just go in line and pay. They couldn't find my order I made 20 mins ago and everyone that's come in and went in line has gotten their order even after I came and I'm still waiting for my order. So basically you get it easier if you just stand in line. Update the grilled nuggets where wet and smelled horrible I ate 3 out of the order and threw the rest of them in the trash. I ordered 2 orders no fries or anything and it costed about $15. It was a waste of money. read more

This location is not practicing social distance. Several people bunched up at the door. Because the order taker was taking too long with each customer. Also got the Cobb salad and It had one grape tomato and the lettuce tasted like iceburge lettuce. Nothing green which was surprisingly for this fast food chain and it cost $9+.... read more

I really like this location. It doesn't have a drive thru which is something I have to get used to living in this area. The staff is very friendly and my orders are always correct in true Chick-fil-A fashion. I actually drive farther to this location versus the one closer to where I live because the over customer service and food prep has always been beyond great. There is a play area here. The kids seem to love it. Plenty of parking in the parking lot. This is my go-to Chick-fil-A read more

This is not only among the closest Chick-Fil-A's to me, but also one of thee best, if not thee best in good customer service. Which makes my meals even more enjoyable to eat. read more

Went to this chic fil two days in a row while I was in the area for business. The fist day it was fast and a short line. Day two the line was out the door for lunch! I guess everyone had chic fil a on the brain. I just went in saw the line and left. I was pleasantly surprised to see that they are doing boxes for Christmas! I will support them anytime because of their community service. read more

Chick-fil-A - Fast Food Near Me - Silver Spring, Maryland

We were never called for a carryout meal. Somehow our meal and drinks were behind the registers. Everyone else had their meal brought to carryout area. No telling how long it had been there. Lack of attention to detail. Not able to manage a crowd successfully (though when I arrived there was no crowd). I go to Chick Fil A all of the time in other places-this was worst service, attitudes etc. read more

What in the hell? Yes everyone likes Chick-fil-A, and it's rare that you find a shitty Chick-fil-A location. But this location takes the cake! Like this is the worst I've been to outside of the one 5 miles away in downtown Silver Spring and I think that location doubles as a halfway house, but hey who are me to judge? So this location has gone down over the years, not sure what happened to the quality employees they used to hire, but they aren't here anymore. Especially at night. Oh and this location DOESN'T HAVE A DAM DRIVE THRU! It's small as hell on the inside and the way the line is configured has you too close to people entirely! I ordered two things. A gallon of sweet tea and a side salad. I got one of the two. I asked three people about my side salad and never got it. Then I glanced at my receipt and see I was charged for a delivery order. Delivery orders are damn near twice the price on some items. WOW. How does this happen? I'm in front of you, I tell you to go. Guess the guy must have took it literally. Wonder if he took the address from my license and will a sweet tea and side salad show up to my house in Atlanta. WTF? After I waited 10 minutes and saw 33 orders pass me. I gave up and left. I'll probably report this as a fraud charge to my bank and I'll definitely complain to corporate Chick-fil-A. They'll probably offer me a damn sandwich which I'll accept and probably go pick it up then cover it with 800 packs of mayonnaise then drop it on the floor. That last sentence is the only thing that's satire. The rest is probably accurate. Avoid this location at all costs. This isn't the first time I had a bad experience. read more

I really like Chick-fil-A. Today I tried the vanilla iced coffee with my chicken biscuit and it was pretty good. Don't forget to ask for a mint. It's really cool that they have a play area for kids too. They have kids meals with fruit cups too. They have free Wi-Fi too for email and surfing the net. The staff is always willing to lend a helping hand, it's their pleasure. read more

Chick-fil-A - Vanilla Iced Coffee. - Fast Food Near Me - Silver Spring, Maryland

I actually had my first bad experience at Chick Fil A at this location. Maybe because I typically don't go on the weekends. Anyway, I ordered using the app as usual and my order was marked as complete on the app but it didn't come out until about 7 minutes later. Then I finally get the order and the cheese os wrong on the sandwich.. no worries, they'll just swap it out real quick right? I go back to the front and get a person's attention who tells me that in order to fix it she must talk to a cashier and then she leaves and comes back and forth pass me with new orders to deliver to people that are waiting. So after the literal 10th time that she walked pass me, I was like "hey what happened with my sandwich?" Her: Owe my bad let me see. She never comes back out of the kitchen So I grab the attention of a new girl, and she listens and takes my sandwich to the side and talks through the kitchen window, types up a new order on the POS and hands me the receipt... I request new fries as well since my original fries are ice cubes at this point... she agrees and then she disappears in the kitchen. She comes back out with a backpack on rushing pass the crowd and leaves the store. For some reason she returned right back and when she rushed through the crowd again I say "YO! What happened to my sandwich?!" She rolls her eyes a little bit and goes to the window again. Meanwhile a guy comes pass me and exclaims "damn dawg you're still standing here?! You were here when I got here and I'm about to reorder!" Me: I know it's cray wth?! Backpack Girl comes back a few seconds later with my sandwich and more fries. This whole ordeal took about 20 minutes!!!! It was crazy!! read more

This Chick-fil-A the manager needs to do better with their employees and teach them how to do customer service they need a lot of survey and customer service without customer service this business is whack I would never recommend anyone to go to this Chick-fil-A did you disinfect they don't know what customer services without customer service there's no business they will never get my business ever again read more

Best location so far! The customer service is amazing. The manager (or I think he was) was there with them helping out and hand delivering meals to tables. It's organized and clean. Love how they have little plastic "placemats" for the kids and an area for them to play in. Busy the day I came in but received my order fast! And they are not stingy with the sauces. I love my sauces. read more

So I go to this chick fil a all the time and never had any issues until now. I just bought a 12 count nuggets meal through mobile app. And once I got home and looked at my food i was pretty disappointed. My nuggets looked bare and had no type of crisp to them. Barely any breading. Idk who the cook was today but it must have been an off night for them. I love how crispy the chicken is there and I got the complete opposite. SMH read more

Chick-fil-A - I ate them cuz I was starving but I'm pretty disappointed with the results. No crisp crunch or texture.Tasted like chicken breast - Fast Food Near Me - Silver Spring, Maryland

My colleague Jamie ordered 1 tray of chicken minis for our work force. And I bought an additional 2 trays of chicken minis. She placed her order over the phone. For me, I'm an avid user of the app but I couldn't place an order online since I had to use different corporate cards. I called in and she asked me to come in and assured me she can do it in store. I got to the store and the manager at the time was lost. She couldn't figure it out. She was very kind so I was patient with her. 30 minutes later I had to eventually pay half cash and half credit because she couldn't figure out how to use 2 different corporate credit cards. I advised her that my colleges placed an order also and she was picking my order up along with hers. On the day of pick up, Jamie and another one of my employees went to pick up the food. When they got there they could not find Jamie's order. They eventually found it and bc the food was prepped ready to go. They couldn't find my order. I had to text her a copy of my receipt bc they still couldn't find it. They never had it ready so they had to wait for them to make two large trays of chicken minis. What was supposed to be a 10 minute trip as we are 2 minuted down the street turned into 45 minutes down without my management. On top of that upon their arrival the first tray had become cold and the 2 new trays seemed undercook as the bread did not look toasty and was pasty and sticky. I've had minis enough to tell it was rushed. At the time the manager gave us one free sauce for out inconvenience. The manager Jamila called me to apologize and said she would talk to the owner to see how she can accommodate me. I haven't gotten a callback and that was over a week ago. Chick-fil-A has dropped the ball here with customer service and it's very disappointing. read more

Expect if you have an issue with your order and you reach out through the app/send your issue they will not respond back at all. They'll send out an automated email from Chick-fil-A cares and you'll never have your issue addressed here. Go to the location in Laurel instead read more

Don't waste your time with curbside. Wrong order, girl went back in and never came back. Second girl was flagged down and she went back in and never came back. Shouldn't take twenty minutes to get an order corrected. Won't ever come back to this location. Then the order was still wrong. It's like it was everyone's first day. Will never go back to this location. read more

Update, Update, Update!!!!!!! I come here more frequently in the morning for breakfast. I utilize the CFA app and order my food so I can run in and out. I never had to wait, as soon as I walk in my food is ready. Tanya, who always works in the morning is the best. She has great customer service and always serves you with a smile. read more

Worst chick fil a location I have ever been to. Slow and dirty....not on par with expectations.

I love this location. I usually come here on Saturday or Monday mornings for breakfast. Saturdays are obviously a little more busy, but things still stay under control and the lines move quickly. If you want to get your order even quicker, use the mobile app to order as you're walking in the restaurant. There is plenty of free parking available in the shopping center's parking lot. The atmosphere here is always calm. I like how they have high chairs and large windows along the sides of the restaurant that allow you to have a nice view while you're eating. They also have plenty of tables w/ umbrellas outside. For those that prefer a booth over a chair, there are plenty of tables inside the restaurant that have booths. For those who have children, there is a play area in the back of the restaurant. There are also certain nights where they have different events for children. The restaurant is always clean and well organized. The customer service is amazing; the crew members and the managers are very polite and professional. I had one small issue with my order one time, but the staff was apologetic and quickly corrected the issue. The food is always good quality. Once you're finished eating, a crew member may come pick up your trash if things aren't too busy. I actually live in Downtown Silver Spring (which has it's own Chick-fil-A), but I often come to this location because the service, food, and atmosphere is much better than the downtown location. This will always be my get-a-way fast food breakfast spot. read more

I come here often and I guess today is one of those days. At 1135 the line was very long. Usually they have someone working the line to take orders so all u have to do is give your name when u get to the register. The cashier who rang me up was way less than pleasant to the point I said "Thank you" and she didn't reply. Not to mention she didn't greet me. There is normally someone walking around the dining room cleaning up and refilling drinks. It was sporadic today because the person doing it was also helping give out orders. The manager on duty finally got up from the dining room working on his computer to go to the front line but didn't appear to do much in the way of actually helping the crew with the crowd by pitching in. He mostly looked like he was talking to the workers. As i type this review the line extends past the mid dining room section. read more

I don't normally write bad reviews but I actually traveled a bit of a distance just to get chick fil a. The one closest to me is temporarily closed. The food was horrible! The chicken didn't taste fresh. The fries were cold and the lemonade was too bitter to drink. However the milkshake saved the day so I'm giving 2 stars bc that actually did put a smile on my face read more

I would give this place a 0 if I could. The service is ridiculous and the place was so unsanitary I saw roaches crawling on the walls. And when I got the food I found a hair in it. The fries were also stale and it tasted like cardboard. The meat from the burgers were red and not cooked I felt like I was eating road kill. Don't ever eat here HOMOPHOBIC PLACE read more

Worst chik Fil A I've ever been in!!! Very slow. Staff laughing and playing while we waited in a very long line for a very long time. Finally ordered and waited extremely long for my order only to be told they didn't have any grilled nuggets. And the restaurant was dirty. Very disappointed read more

By far the worst chick fil A I have ever been to. They all need to go back to Chick Fil A school and repeat the class on manners. I work close by and have gone to this location at least 4 times in the past 3 months and I never hear please, thank you, your welcome, or my pleasure at this location. It really does change your experience. read more

I placed a catering order for this location this morning. I ordered the large chicken mini tray and a gallon of sweet iced tea. I got there a little earlier than my requested time, so my order wasn't ready. However, this gave me the opportunity to notice now friendly, efficient and organized the front line was running. I was impressed. Everyone had a specific duty, they knew their job and it ran smoothly. The employee that bagged the food, paid special attention to keeping her area neat, clean and orderly as she bagged each order. Other employees made sure the floor stayed free of trash. The cashiers kept the line moving. They morning team just worked great together! And to top it off the catering manager, Natalie carried my food to the car for me! Excellent customer service! The chicken mini were great of course. I wish they sold them for lunch. I did find out from Natalie that some locations do sell them for lunch, just not this location. I'm giving them a 4 rating because my sweet tea was hot, however with a little ice it was yummy. read more

Chick-fil-A - Large Chicken mink tray - Fast Food Near Me - Silver Spring, Maryland