So, I work for door dash and on this particular day, there were 2 major accidents. My customer was only 3 miles away from the restaurant but with traffic it would have been an hour. It took some time to decide with the customer on what to do and by the time traffic cleared, the food was cold and the drinks melted. We went back inside of Chick-fil-A to see what we could do, and to our surprise, they replaced the entire order for free. They are a super kind staff that works extremely hard to ensure that the customer is satisfied. Thank you Chick-fil-A! read more

Pretty good location. Great staff and great customer service. They get you in and out, very efficient!

Customer service is not good. Rush rush rush and they done take the time to make sure your Order is correct read more

Chick-fil-A - Purchased a large fries with my order and this is what I received! - Fast Food Near Me - Pasadena, Maryland

I love chick Fil a however this location is awful. The inside alone is so disorganized. The employees are rude. I was waiting for a mobile order and no one even asked if I needed help until 5 minutes in. read more

Decided to order lunch today and have it delivered with Chick-Fil-A. Ordered two chicken nugget meals with fries and drinks plus soup and a salad. Received everything but the salad. Now, why is it that an order leaves the place before people check if everything is in the bag? It´s not that difficult, people, get it together. This is very upsetting and should not happen! read more

Update January 2021: This location is still going strong. Food and service are consistently good. They have upgraded their drive-through to handle more volume. I've had not issues with our orders, and they have given lots of promotional offers in their app. read more

I feel sort of silly writing a review for the Great Chic-Fil-A. What can I say that that everyone doesn't already know? This place is the best fast food restaurant on the planet. Consistency is the name of the game for fast food restaurants. You want the food to taste the same from one place to the next. You want it to be hot, and your order to be correct. Lastly, you want it fast. This place check the box for all three. How often can you say that when you get to a drive through window, your food is ready, drink is made, and the staff is actually happy to serve you? Almost never. Here, this always the case. Have you ever had your food delivered to you in a fast food restaurant, while waiting for it inside, and then had it removed once you were finished? Well they do it. This place is awesome. Free food when you dress up as a cow on certain days; the community outreach program partnering with s number of charities. And how cool is this, they close on Sunday's giving their employees to rest. Great place! read more

When I got home, my medium fries were almost completely empty and very cold. The customer service tonight wasn't all too great either, the women who handled me the food was extremely short and snippy. Everything seemed very rushed, and all the food was just thrown in the bag. I completely understand being busy and wanting to get all the orders out, but this visit was not good by any means. read more

Chick-fil-A - medium Chick-fil-A Waffle Potato Fries- - Fast Food Near Me - Pasadena, Maryland

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This Chick-fil-A does not respect the sacrifices the veterans made for this country; does not honor free sandwich give away that is nationally advertised. All veterans and their families should take their business elsewhere! read more

Bottom Line: Like you would expect but so much less crowded than other locations. Overall, I really like this Chick-fil-A. The service and food is always great and I find this location to be consistent with other locations which is what I expect from a chain. I find it easy to get in and out of the parking lot and drive through lanes so that is a big plus too. As far as I can tell, this location is not as congested as either the Severn location or Severna Park location which I definitely appreciate. For the longest time I always got a Chick-fil-A chicken sandwich but now sometimes get a wrap or the grilled chicken sandwich. I know some people love the waffles fries but I can easily pass on those. read more

I placed my first mobile app order for delivery. It was easy and the delivery was super fast. I believe Jim was the delivery guy, super friendly and that little car is super cute!! The order was perfect and still really warm! read more

Cam took our order and I'm an old' school parent.. please don't 'what 'me.. apparently he could not hear me on the passenger side and he kept saying WHAT! Chic fil la prides themselves on courtesy and that just wasn't courteous! Cam find other words such as 'excuse me' in place of WHAT, please! read more

I understand & aware of how busy Chic fil a can be. This is the 2nd time this year my dad has came home from using their drive thru service & the soup lid was not properly secured on the container. My father loves their soups! It just sucks how when he gets home his soup is drained out & can't enjoy his meal. I tried calling the facility both occasions, first time someone eventually answered the 2nd time no one answered read more

This isn't our usual Chick-fil-A but we were nearby, so went inside for carry-out. Our order was taken and filled quickly, consisting of several bags. In hindsight we should have checked the order before leaving but didn't, because our usual Chik-fil-A (shout-out to Severna Park CFA!) NEVER gets it wrong. But in this case, my son ordered a chicken tortilla soup which was not in any bag. We checked the receipt to find that we'd been charged for a cookies n cream milkshake instead (?) TL/DR - Didn't check my receipt or order before leaving, but should have! read more

Awesome service as always. Even though it's only the drive through now they only average 10mins on the whole experience. Been going there for years. Great staff. read more

Don't ever get the sausage bowl as it's not enough food to feed. A bird. Three bites and it's gone. Kinda a rip off. I love their food and service just need to give you a decent portion read more

I stopped in to get three milkshakes (2 Autumn Spice and 1 Vanilla) to take to my aunt and uncle in a nursing home. My aunt doesn't like spice. Would you believe that they didn't mark the Vanilla shake in some way to identify it? I had to taste all three shakes to find the Vanilla. read more

Pulled up and the kids outside taking orders were laughing talking about being in a Crip gang and standing in the middle of the drive through. Took them about a minute to stop laughing once they knew we heard the conversation on the radio and then the kid in glasses messed up our order. We had to repeat three simple orders more than a few times!! Totally unprofessional! I was disgusted by the customer service tonight. read more

06/13 about 3:30pm my husband purchased a deluxe chicken sandwich from this location. After coming home from a long 12 he shift he found an insect on his lettuce. My husband does not eat lettuce therefore he pulled it out, if he hadn't removed the lettuce he would've eaten that insect. He immediately calls that location and requests them to send the sand which to our home since they were offering delivery and in fact have a promo that offer free delivery. They said they would send it as soon as they can. After waiting 30-40 min we call and follow up on the delivery and the employee said my husband was told that it would be better if they reimburse him by offering the coupon reward on his app and him driving to the restaurant to pick up the replacement sandwich Mx at this point my husband has lost his appetite. Around 9:20 my husband wakes up from sleep to give Cfa another try, he checks his rewards and there was no rewards on there. He gives them another try by just purchasing a sandwich. He orders via mobile app curbside comes home only to fine he was given tenders instead of his sandwich. He calls Cfa to let them know this is the second time he received bad service on the same day. He was told that he could get a replacement meal if he could be there before their closing time at 10pm. There was NO sense of urgency or anyone try to apologize that day. We felt like no one even cared about what happened or even cared about as a customer. Having a bug in your food is a Big deal. My husband wrote a review on their app and apparently someone tried to reach us on Monday 06/15 but due to T-Mobile network being down they said they could not reach us to identify what his rewards information was to input his reward. Tuesday 06/16 happens and we finally reach out via Facebook and they told us we would get the reward by Wednesday as that person who reached us was off that day. Today I messaged them to let them know we still have not received the reward they told us about. They continue to say that it takes 24 hrs for the reward to be placed on the app but somehow after I sent them that message all the sudden the reward shows up. After all was said and done, their apology for that unfortunate incident was a reward for 1 chicken sandwich and fries. read more

Chick-fil-A - Fast Food Near Me - Pasadena, Maryland

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First time using the drive through in many years. Service was pleasant enough. I ordered two Chicken sandwiches but received one sandwich and waffle fries. I had to go into the store which defeats the purpose of drive through. I showed my receipt and what was in the bag. The manager apologized, tossed the waffle fries and fetched the second sandwich. Gee, dontcha think I should've kept the fries at least for the inconvenience? Food? Good. Two stars only for the lacking drive through experience. read more

Food, when the order is correct is generally good at this location, but GEEZ, if someone asks for sauce and the order taker puts it on the order, WHY is it so difficult to get it in the bag at the drive through window?? Yesterday afternoon was bizarre from a customer service perspective. I witnessed one of my favorite my order takers (Carolyn) get totally harassed by another one of her co-workers. It made me REALLY uncomfortable - Carolyn apologized profusely for me having to witness the scene - but I can't believe that a company with Christian values would allow the sort of behavior that the other worker exhibited. As a prior victim of harassment and abuse, it was evident that this was not the first time my order taker had been treated like this by this particular employee. I think I will find a location with different owners. Between the order mistakes and my past unsatisfactory interactions with their manager Jennifer, I really don't feel like spending my $20/ week there anymore. They obviously don't care about how people are treated - either as customers or employees and that certainly does not reflect MY values as a Christian. read more

This is our go to Chick-fil-A location. Every time we visit we have a great experience - quick drive through line, friendly service and consistently fresh, hot food. When we dine inside it's also always clean. Our go to meals are the spicy chicken sandwiches with pepper jack cheese alongside the heavenly waffle fries. I've also had both the Cobb and Market salads. The Cobb salad is becoming a staple for me, lol. Their chicken noodle soup is also delicious, and that's saying a lot since I'm not the biggest soup eater. We also LOVE their breakfast biscuits, but beware! Breakfast ends PROMPTLY at 10:30am! Make sure you're in the drive through extra early, as everyone loves a Saturday morning Chick-fil-A breakfast run! It's well worth it though :) read more

This chick fil a is always fast and accurate. Chick fil a is obviously great. But this one is always right and fast so if ur going to one definitely pick this one. read more

If you must come here and use their drive thru, use the right side. They help two people on the right for every one person in the left. I'm in the left. I have watched ten people and counting pull up and receive service that weren't even here when I initially pulled in. Both sides were full so I just choose the left. I don't care if it happens to the occasional person or two but this is borderline ridiculous. Frustrated that so many are pulling up and receiving service while I sit here and watch. read more

This is the BEST Chic-fil-a around. ALL of the outside staff are personable and efficient. They come directly to your vehicle, get your order and then there is someone around by the pickup window coming to you with your order BEFORE you even get close. My food was HOT, crispy and WONDERFUL! Thank you read more

I was there this past Saturday 2/26 around 2 p.m. and went thru the drive thru. I purchased a milk shake and it tasted sour. I immediately contacted the store to report my concern. I spoke with the manager on duty and was asked to return and she would replace it. Unfortunately, I was not able to return then. I was informed I had 7 days to retrieve my milk shake and one would be reserved until I picked it up. Well I went today March 1, 2022 and I felt like I was grilled about this milk shake. They did not know who the manager was on duty and made no attempt to resolve the issue. They claimed they had 5 managers on this particular shift! Its apparent the manager I spoke with does not know the stores policies since Ms. T and Ms. K. informed me that was not there policy to reserve a milk shake. So, I donated $4.19 to this franchise. Enjoy it I will not be patronizing Chick-fil-A in the future and I be sharing my experience with my circle of friends. This was not a customer friendly encounter. What happen to doing the right thing? read more

I hate coming to this location. I avoid it as much as possible. This is unfortunate, because this is the closest location to my house. However, when I do have to come to this location, it never fails for them to always forget or mess up at least one thing. A few examples are: giving me just an egg biscuit sandwich when I asked for a number 1 with egg. Then when I call and complain, they said they'd reimburse me on my CFA app, and they never did! Or, I ask for sauces and I don't get any. Then, this morning, not only did I get an incorrect beverage, but they forgot one too. I understand the whole COVID thing going on, but this has been happening well before COVID. Every time I tell myself, maybe they just forgot. But seriously, forgetting or messing something up on EVERY visit? I used to work for Chick-Fil-A when I was younger. It's not hard. Get your stuff together Pasadena location! read more

The worst chick fil a I've ever visited. Customer service isnt good at all. There was a manager there, I believe her name was Fabiola, should not be in a customer service facing role. So blatantly rude and I witnessed her treating the other employees with disrespect. I will drive the extra 5 miles to another location. read more

This is how fast food should be done! I probably shouldn't be giving a fast food restaurant 5 stars but I really don't have anything to complain about. I come to this CFA location quite regularly and I can honestly say that I have had no issues. My order has always been correct and service has always been great. During peak times, they have staff outside working the drive thru and taking your order on a tablet. They even give you Purell wipes for your hands and mints. If you're paying with a card, you can pay for your order at the tablet so that all you have to do is grab your food. This helps the line move faster even when the line is practically out to the street. They also offer a free cookie for checking in with your Yelp app. read more

Everyone appreciates the tentative service to customers.. but 3 different employees stopping by our booth for a combined total of 7 times to ask if we needed anything or drink refills, was a bit much! Customers appreciate top notch service, but we also like to eat our food without multiple interruptions. For fast food, you are the leader and the food was fine as always. *This review is based on an evening visit on 7-1-16. read more

I appreciate that they want to make service quick for others but let customers make it to the menu board before you harass the shit out of them. I've gone to this location when it is slow very often and I am still bothered by employees who demand to know what you want before you are even given the chance to look at the menu. Now for your new mac and cheese. The advertising commercials make it look similar to Mission BBQ. In fact your mac and cheese was quite dry, there was no crispy top like your commercials advertised and it just was not good. I support the concept of this company but it's about time they just fucking do the job correctly instead of over compensating for shitty food and annoying service! I refuse to go back to this location until they get their shit right! read more

We always have great experiences here. I'm actually not a fan of the food at any location, but frequent here because of my family. Always polite and fast. read more

I am disappointed but not surprised. As a previous Chick-fil-A employee, the company as a whole has gone completely downhill as far as customer service and order accuracy. But I am officially done with the Pasadena Crossroads location. Yesterday I ordered a Chick-fil-A sandwich, twice well-done, And paid extra for cheese and bacon. The sandwich was not well done at all and there was no bacon. I called and spoke to the manager Jennifer. The best she could offer was for me to sit in the drive-thru line(dining room is closed) to get a refund for the bacon. I explained to her that wasn't my first incident with them recently and that I just won't come back to that location. This morning, I made the mistake of trusting them to prepare my order correctly. I placed a delivery order for a chicken biscuit and paid extra for cheese and bacon.....there was NO chicken on my chicken biscuit. I called for 10-minutes straight with no answer. I drove to the restaurant and spoke to the manager Jennifer, and requested that my order be refunded to which she responded that she could refund just the sandwich. I explained that I placed my order for DELIVERY and that I had been calling for at least 10-minutes before I left my house to rectify my DELIVERY order. She was rushing and charged me for another order and I had to tell her that she charged me instead of refunding my order. I finally got my refund for this morning and for the bacon yesterday. I used to love Chick-fil-A but they are too busy rushing everything and they constantly mess up. SLOW DOWN!! I understand mistakes happen, but these are just ridiculous and unnecessary. I will NOT becoming back to Pasadena Crossroads. read more

Their system for picking up orders is fucked up. They take a tub full of food to each car, let people touch everyone else's food then continue the pattern with the next car read more

Yesterday 1/10 I went to the pasadena location at 9:50pm and ordered food. When i got home and started to eat my meal I noticed that the nuggets were ice cold and the fries were cold as well. I called the store at 10:02pm but nobody answered. I didn't leave a voicemail because once nobody answered I hung the phone up. I ended up not eating last night and throwing the food away because it was beyond eatable at that point and it doesn't taste the same heated up. I called this morning since you guys are now open and talked to Tammy, who was not helpful at all. I told her what happened and explained how nobody answered and she asked me for a picture of the food and why didn't I leave a message. First off you cannot tell the temperature of the food through a picture and who would even think of taking a picture of it in that moment when you have the receipt. Also how I am supposed to know to leave a message especially when I'm hangry that I didn't get to eat. I explained to her that i had the receipt and call log to prove i did try to call and she said there was nothing she can do without a picture. I live right around the corner and always come to this chick fil a multiple times a month so for this to happen and to not be able to be helped is very disappointing and makes me not want to do business with you guys again. read more

Service is great they're polite and welcoming, but they recently have been forgetting fries or sauces but over all still pretty cool.

This chick-fil-a, like many others, is just wonderful. Speedy service and very nice employees. Your always going to leave satisfied.

food isn't awful, but the management is. blatantly disrespect their employees in the middle of the drive through for no apparent reason, can't blame your employees for how they were trained, blame yourself. read more

so i know everyone knows the feeling when you get your food from the drive thru and you get to your destination and they did not give you your whole order it is frustrating and maybe i am being petty, a lot of us have busy lives so it is tough to just go back and get the rest of your order, this is what the chic fil-a in Pasadena md jumpers hole rd wanted me to do i asked them to deliver it and the manager there refused to do that. i run a department in a dealership and deal with customers all the time if we make a mistake we make it right for the customer i had to open the dealership and they want me to come right back for their mistake that is the problem with customer service now a days people just don't care that is the feeling i just got sure enough i probably will not be going back and i will be sure to let all the people i know about this experience. read more

The food is always good, but this is the second time they forgot my kids drinks. When I walked up and asked for the two kids chocolate milks one employee quickly went in to retrieve them but told me I couldn't have them unless I had my receipt (we choose not to have one printed because of waste and covid) I told her she could have the guy print the receipt out it should be in the log, right? She then went in and asked her manager again if I could get the milks, I brought my Chick-fil-A app out in hopes of helping clear this up. Finally she nervously gave me my children's drinks. Do they have people scamming them for chocolate milks or something? read more