Very disappointed in the poor customer service at this location :( I placed an order for a chicken sandwich, cobb salad, and a few other items. When I opened the bag in my car, I noticed that the chicken sandwich was missing. I had my car parked outside and went back into the store to request the missing chicken sandwich, and the general manager came out to argue that they "specifically remembered" putting a chicken sandwich in our bag and that they would not give us a replacement chicken sandwich unless we brought back the entire takeout bag as evidence for them to look through. This was very upsetting as not only did they give us the wrong take out order, they refused to take accountability and embarrassed us as customers for their own mistake. read more

Fantastic service and accuracy with orders-even when it is super busy! Consistency is their mantra with all order items. I love ordering the classic chicken sandwich on a weekly basis and putting it in the fridge and then later "doctoring" it up!!! Love the condiments as well. read more

Chick-fil-A - Classic chicken sandwich "doctored up" at home with zucchini pickles and fresh tomato slice-2023 - Fast Food Near Me - Chicago, Illinois

Stopped for a quick Chicken Ranch wrap on a Saturday afternoon before the AFC Wildcard playoff game.. Waited approx 15 minutes for me order then sat down in the dining area to eat this SAD SANDWICH. Wrap had - what appeared to be 1/2 of a chicken finger and a lot of lettuce etc. UNBELIEVABLY THE MOST UNDERWHELMING WRAP i have ever eaten. WILL NEVER RETURN!! Too many other quality places to spend my hard earned cash- and time!! read more

So so slow. Took 35 minutes for a sandwich with a empty restaurant and no line. Im confused. Maybe if they stopped chatting.

Amazing service! I go to there usually with all my friends. And the AMAZING MANGER, Jeff is always there to welcome me! and since we are in the middle of downtown, if sketchy people come in he will try to protect us. Also great food. I really recommend the strawberry milkshake! And I would like to give the employees a round of applause for dealing with the kids that come there everyday! Thanks Chick-fil-A! read more

I'm going to begin by saying - our prayers have been answered...first Chick-fil-A in Canada as of September 2019. But back to topic, had to visit during my trip last month and got me the spicy chicken, waffle fries and an iced tea. The service here is just amazing. They have a wide selection of sauces. I'm so in love. read more

Chick-fil-A - Fast Food Near Me - Chicago, Illinois

Consistently terrible waffle fries, soggy and unsalted, the chicken is also under fried. Strawberry shake never tastes like strawberry. Whoever is in charge here is not qualified. Never going back which sucks because I live 2 blocks away read more

Mia: 5 Cora: 4 Ashle: 5 went here with some friends. good environment, seating, and food. the sandwich was a 6 star but for some reason the fries weren't that good. so to average it out...***** read more

I have had food from here multiple times. Generally this is a great spot. However at times I have been disappointed with my fries! Waffle fries are best when hot and fresh but I have had stale fries before. But that's not to give them any less credit for the great job this branch does. Everything here is great. I also get many offers time to time via emails and they do good job in keeping loyal customers engaged. It's my go to location and will definitely keep going there! Just keep your fries fresh! Had grill chicken nuggets and fries on my most recent order. Everything was delicious! Thanks team! read more

Chick-fil-A - Fast Food Near Me - Chicago, Illinois

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The nuggets were good. They actually taste like chicken and the app ordering process is pretty cool. You scan the table and they bring you the food. And they don't start making the food until you get there so the food is always fresh. The service was really good. read more

Chick-fil-A - Fast Food Near Me - Chicago, Illinois

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My son was in the hospital, Lurie's..., he wanted chick-fil-a, he ordered 12 nuggets (small like tiny popcorn shrimp), fries (cold a/f) and a drink. Paid $22 for this crap! Driver was an idiot, however l, that's on DoorDash read more

Chick-fil-A - Receipt - Fast Food Near Me - Chicago, Illinois

Exclamation point! During my first-ever visit to a Chick-fil-A, I approached the counter to see workers baring their teeth at me. "A show of dominance?" I thought. But the corners of their mouths were upturned. This was... a smile. A smile? Don't these people know they work in a fast food restaurant? I was immediately suspicious. I put in my order and the woman offered me a wide array of sauces, including Buffalo. For free. Bonus sauce for free? Curious. I sat down and enjoyed a lovely spicy chicken sandwich and waffle fries. These fries occasionally had potato skin on them. And they weren't horrific rigid potato shards like you'd get at McDonald's. They were soft. Edible. And, dare I say... delicious. I looked around the restaurant to see small vases with flowers at nearly every table. It's like I was on "Punk'd" or something. This was a fast food restaurant. But none of the workers was acting like it was a fast food restaurant. As I got up to leave, an employee immediately offered to take my garbage. What? What madness is this? Are they trying to get me to join some sort of cult? No one is this nice. Look at the dead-eyed layabouts shuffling behind the counter at the "Rock 'n' Roll" McDonald's. That's fast food. That is the terrifying, empty world I expect when I order a quick meal. So I am seriously skeptical of a fast food restaurant that has excellent food, friendly workers and a clean atmosphere. There must be something sinister at work. I will go back to investigate again... and again... and again... read more

I was so eager to write this review I practically ran out of the property. This was the WORST chick-fil-a experience I have ever had. When I walked into the establishment I was not greeted, and the restaurant was not busy even a little bit. Moving forward I approached the counter where a young man took my spicy chicken order. I have the app so it was a reward I was redeeming. I asked him to add lettuce, tomato and cheese to make it a deluxe and I would pay the difference. I paid 56 cents. When my order was given to me I check it and noticed lettuce had not been added. I approach the young man again (mind you there are no other guests In like at this time) and I tell him lettuce was not added to my sandwich. He approaches a manager (team leader) in the grey/striped shirt and proceeds to tell him what happened. The manager tells him that he didn't properly ring it up for the lettuce to be added so I need to pay extra. The young man approaches me, NEVER APOLOGIZES for his mistake, instead says it wasn't rung up with the lettuce so he can ring it up for me now. At this point I'm already getting frustrated, but again initially he was supposed to ring me up with all the extra toppings so I assumed I payed for it. Nevertheless I took out a quarter and paid the extra. I told him that I would like a fresh sandwich with all the proper toppings. I didn't want to be brought out a slice of lettuce. The young man says "well the Sandwich is fine it just needs the lettuce so idk if they will do that for u but I will check". This young team member then approach's the manager once again and the manager Okays my request. At this point still no apology has been given. I wait for my new sandwich, and when it comes out I decided to check it again. I look and now I have lettuce but the tomatoes are missing. So now I approach the counter again, letting the young man know the sandwich now doesn't have tomato's. He begins to laugh and then says "oh wow.. I'll tell them to remake it"AGAIN STILL NO APOLOGY! Not to mention at this point you all have made multiple mistakes, are laughing about wasting my time, and not one manager has even looked my way to apologize. WHAT upsets me the most is that I worked for chick fil a when I was in college, and I cannot believe the caliber of ppl this company is now hiring. ABSOLUTELY ridiculous, no customer service or communication skills at all! I am now waiting for my new sandwich and I tell the young man. "Listen, plz just tell them I was a spicy deluxe, that's it " it's literally a spicy sandwich and I paid for the extra toppings to make it a deluxe. It's very simple. He goes to the manager who is bagging orders and tells him. The manager at this point knowing how long I've been the the establishment, seeing how many times my order has been messed up , still does not apologize or approach me. Instead looks completely annoyed that I am still there! I was in disbelief! When my sandwich finally came out I figured that THIS TIME THE ORDER HAD TO BE RIGHT, not to mention I didn't feel like a valued guest. I felt like a burden to everyone here and I didn't do anything but order my food. I live only a few blocks away so when I got home to eat. The sandwich did have the proper toppings. However it was extremely stale. The bread was hard and the chicken was soggy as if the sandwich had been made 30 minutes prior and was just sitting there. The fry carton was half full and the fries were not even a little fresh. Waste of my TIME ! read more

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Maybe I just don't get it... Chick-fil-A was just OK and nothing more. I tried the waffle fries and spicy chicken sandwich. Neither were spectacular or especially standing out. Although I did like how the sandwich came in a separate bag to keep it warm. Perhaps the continuous hype is due to the lack of Southern fast food chains in the Chicagoland..... Perhaps I'm just a difficult person.... Because I'm certain I can find something similar at McD's and Wendy's. read more

Chick-fil-A - Waffle fries - Fast Food Near Me - Chicago, Illinois

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This is my review for the Chicago Street Chick-Fil-A. It is based on the two times I dined there this past week. Pros: °Waffle fries are out of this world. °Friendly service. They even went up to our table to ask if we needed drink refills. When your order is ready they call you by name instead of a number. ° Well managed. Long lines move fast. They don't mess up orders. ° The chicken nuggets are first-rate. ° The restaurant is very clean. Cons: ° At this time there is no Chick-Fil-A in my city of residence: Las Vegas. read more

Absolutely adore this restaurant. So clean, staff is uber courteous, and the food is delicious! Went with a Cobb salad this time and it did not disappoint. I am thrilled they have caffeine free diet coke as well as powerade on tap! read more

Chick-fil-A - Chick-fil-A Cobb Salad with Honey Mustard Dressing. - Fast Food Near Me - Chicago, Illinois

So they finally brought Chick-fil-A to Chicago. And this location is brand spanking new. The interior is very nice and clean, and the wait staff is ridiculously polite/attentive. I think they are trying to create a good impression, so it remains to be seen how long this will last. Upon entering, there was a greeter that was handing out menus (!!) to people in line. You know, just in case the giant flat screen menus on the wall weren't enough. The place was very crowded as well, which is understandable given the hype surrounding Chick-fil-A (downside: it can be tough to find a seat, which is almost unheard of for a fast food place). Ordering was painless and the food arrived quickly. There was also a manager-type guy who walked around to literally every table and asked how we were doing and if we needed any refills. It was a nice gesture, but started to get kind of creepy after awhile. I'm here for fast food, not for fine dining! The food was very good, but pricey for fast food. Chick-fil-A has a reputation for being a very good fast food place, and now I understand why. Definitely worth checking out. read more

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Long line but totally worth it coming from three oaks Michigan ‍ always loved chick-fil-a wish there was more closer to me :(

Superb quality delivered in Chicago from State & Lake location. Definitely don't like that sometimes there is no in-store ordering and they require order on the app or delivery, and other times there's no app or delivery and you can only order in the store but the quality is worth the hassles read more

If you've been to Chick-fil-A, then this experience is not that different. It's in the city, in a busy area. Funny thing is that it's next to a Red Robin and a McDonalds. Just walk down the line. The world is your oyster. Service at this location is exceptional just like other locations I've been to. There isn't too much waiting in line, and food comes out relatively fast. (Surprise, surprise, it's FAST FOOD.) There is plenty of seating, and it's clean throughout. You can't take this kind of thing for granted in the city! If you can't make up your mind about the bevy of choices in the city, this is safe, and they don't charge you more than they normally do just because it's in an urban location unlike other chains. Pro tip: check in using your Yelp app, and get a free cookie! It's hot! (disclaimer: This is probably a limited time offer.) read more

Chick-fil-A - Inside Chick-fil-A, city edition. - Fast Food Near Me - Chicago, Illinois

We stopped by here after doing some shopping on a Tuesday evening. Seating: Spacious. There's plenty of room for groups and is clean. Service: Quick. Our food was out in under 5 minutes after we ordered. We also asked for a bunch of sauces and the lady was really friendly and gave us everything we asked for. I appreciated that the condiments, napkins, etc. were well stocked. Food: My chicken was well cooked and hot. The fries were not as crispy as I like and not piping hot, but they weren't bad. My bf liked his sandwich though. This Chick-fil-A is great after shopping! It is quick and convenient. I'll be back next time I'm in the mood for some chicken. read more

The app allowed me to place a breakfast order to then cancel it 4 minutes later when 10:30 hit.

When you get the fries, you HAVE to try the Chick-Fil-A sauce. They have offered it to me for over a year, and I never tried it until today. The guy forced it on me. It's AMAZING! I'll be eating that with my fries from this moment forward. The wrapper just says "Chick-Fil-A sauce." Feature request: please add APPLE PAY support for 5 stars! read more

Chick-fil-A - Fast Food Near Me - Chicago, Illinois

Some call it delicious, others call it heaven on a bun. I just refer to it as the body of Christ. I have been blessed to have this location just blocks from my house and I don't visit it often enough. You can't go wrong at chick-fil-a. How could anyone possibly give this anything less than 5 stars? That I do not know. The chicken always perfectly cooked to a crisp, the buns warm and buttered and the unending selection of dipping sauces. What else could you ask for? Everything on the menu is tasty as hell. The service is the best in the land. Doesn't matter where you are on this god forsaken planet those two things you can always rely on. Good food and good service can always be found at chick-fil-a. read more

This is a fancy Chick-Fi-La. I like the interior design of it. It has a very urban feeling to it. The retrieval system is kind of weird. It's not very clear if you're supposed to stand by the cashier or what. In other Chick-Fi-La restaurants they're kind enough to go by your table. This time, they were just like awkwardly calling people from the cashier, which I wasn't aware of. Anyway. Their sandwiches are great with sauce (my choice is mayo). read more

Not bad for a chicken sandwich. Restaurant was mad full busy because of the marathon week but the line is very quick. Service is to a satisfaction. Just the fries I didn't like much. I guess I prefer the shoestring one. read more

Chick-fil-A - Fast Food Near Me - Chicago, Illinois

I have craved for some CFA for awhile. I'm glad I satisfied my craving. Next door to my temp work assignment. Love the food, taste, value. Clean place, nice staff, friendly too. Nicely decorated. read more

Chick-fil-A - Chicken bagel - Fast Food Near Me - Chicago, Illinois

The market salad is delicious and always tastes fresh! I like the fact that the toppings such as nuts, granola, cheese, and dressing come on the side so that you can add as much or as little as you want. The cookies and cream milkshake is also delish! Very creamy and they make it fresh to order! The oreo flavor is great. Remodel of the building looks nice- very clean. read more

Chick-fil-A - Small cookies and cream shake and small cone. This shake will bring everyone and their mother to the yard!! - Fast Food Near Me - Chicago, Illinois

I didn't love my experience here but it wasn't an awful place either. I was disappointed that this wasn't a drive thru. But parking was easy to find - although we are supposed to pay for it. ;) My food was fast and delicious and the cashier was "ok". She wasn't really friendly but she wasn't mean either. #KanyeShrug If I'm walking around in the city (in this area), I would come back but if I'm driving - I'd try to find some place where I can just drive thru. (I have learned that you can use curbside, per the reviews. So I'll be sure to use that in the future!) Also, the inside of the location looked really nice to hang out and eat in. It was a bit busy - but it was lunch time - so that's expected. read more

First time here, to any establishment of this franchise ever. Very clean and great service. I love the layout of the place and the fact that the cashier and I had the same name The chicken cub salad was fresh and tasty. read more

Chick-fil-A - Fast Food Near Me - Chicago, Illinois

Alejandro was so sweet and the food is always delicious here. Sometimes they mess up the orders, but it's a busy place. :)

Hey I ordered spicy deluxe sandwich and two medium fries for take out just a hour ago and look how crappy this is. Just a bread and pickles. I would like a full refund on my purchase on this please. How disappointing it is! read more

Chick-fil-A - Fast Food Near Me - Chicago, Illinois

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The place is great! It's busy all the time so there is a little waiting but the line moves quick. My food was warm and my milkshake was delicious and presentation wise was perfect! The place is clean and customer device is great! read more

Chick-fil-A - Unsweetened Iced tea, strawberry milkshake, chocolate chip cookie (not shown because it's inside the bag) - Fast Food Near Me - Chicago, Illinois

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We have eaten at this location several times, great customer service since beginning, almost no waiting time for us, the food was good, very satisfying and I highly recommend dining here. I love everything about this place. Their chicken sandwiches were thick and juicy and wonderful. I can see why people love them. I'm impressed with the staff's professional consistency during their busier hours. The food always looks and tastes great. The service is quick and they haven't messed up my order yet. If you want some chicken, it is hard to go wrong with Chick-fil-A. read more

SPECIAL DELIVERY I had always wondered what was so special about this chicken sandwich. Then one day, I was sitting in my car, when an employee offered me a chicken sandwich. What? In fact, I was several blocks away from this actual location. He tapped on my window and at first I thought this chick-fil-a dude is lost. I was really surprised when he handed me a chicken sandwich. First I was impressed that the sandwich was still hot. Those professional warming bags and sandwich wrap are efficient. What the employee was really promoting was the new app for ordering. The coolest feature I saw was that I could order from the app and do curbside delivery. That comes in handy in downtown Chicago with limited free parking options. It's like having a drive thru without really having one. The chicken breast was really tasty. Each one is hand battered and never frozen and you can taste the freshness. I was not a fan of the bun which I tossed. It seemed like one of those cheap "Jewel brand" hamburger buns but the chicken breast was delicious. Would I come here? I'm not sure because I really avoid corporate franchise fast food. Was I happy to taste the chicken? Yes I was really impressed with the mobile app they were pushing. Technology can really drive a business and having an app where you can order, pay & choose a delivery/pickup option is really advanced. So it was smart for them to hit the pavement and promote the business. Hey I'm bragging about it now, so it worked marketing department. I just wish more people knocked on my car window offering me free food. read more

Horrible service. Bald manager kicked my daughter and I out saying she couldn't sit on the booth or table when she was clearly the cleanest thing in there. He was literally cleaning tables. Gross. Food was also cold. Will not be returning. read more

When I went to college in Arkansas, Chick-fil-A was late night gas station chicken after drunken club antics. I then started to see this particular chain show up in airports. Each experience I had was quite subpar. This past Wednesday I had a few drinks at Vertigo and was in need of some food. I thought about going to McDonalds on Chicago Ave to grab a Big Mac until I remembered this joint just opened a few weeks ago. A few people were telling me the food is the beezneez, but again I thought back to my prior experiences. I walked in and the line wasnt bad. I ordered the Spicy Chicken Sandwich combo. Lots of spice and flavor was involved. The waffle like fries definitely hit the spot as well. Great space also....I can now say I am a fan Outside seating is available as well read more

I like Chick-fil-A. Their food is good quality for fast food and I like their waffle cut fries. If there's one knock on them I wish they'd be open on Sundays. I came here only because my coworker wanted sauce that he asks that I buy whenever I visit the US and if I can get to a Chick-fil-A. I went to eat on Monday here but they closed earlier than usual because it was Labor day so I missed out. read more

Chick-fil-A - Storefront - Fast Food Near Me - Chicago, Illinois

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When it comes to a chicken sandwich, this is as good as it's going to get. Regular Chick-fil-A sandwich was lightly breaded and perfectly moist inside. Great seasoning. Dee-lic-ious. And as far as fast food chicken sandwiches go, this one is kind of healthy for you because it's pressure cooked in peanut oil, which is trans fat and cholesterol free. Also tried the grilled chicken sandwich--tasty and fewer calories. The golden wheat bun and the pickles are a nice touch. Can't go wrong with the waffle fries. Surprisingly large seating area in this place. Service is fast and efficient so even if there's a line, it goes by quick. read more

What!? A clean and friendly fast food restaurant? I was in downtown Chicago late. Downtown Dogs was closed - WTF? I needed something fast and was able to track down this place via Yelp Mobile. Friendly and helpful staff. I ordered the spicy chicken but some reason they told me it would take longer. I saw all of the people in line before me get their food. Liked the waffle fries and the spicy chicken. If it weren't for the long wait, I would add another star. You can't be fast food if you are slow. read more