don't let the low stars deter you! speedy service, quality food every time. i have been to hundreds of chick fil a's and this one is amazing. always clean, always fast with car pick up service, and the manager is so sweet! they often host events at the facility for kids, and give rewards randomly on your app. love this location!! read more

Wanted something quick and easy for dinner that everyone was happy with. I ordered their Cobb Salad with grilled chicken and a large side of macaroni and cheese to share. The salad was decent. Not great and not bad. Just what I was expecting it to be. The macaroni surprised me. It was actually really tasty and cheesy. It didn't taste like the fake cheese/ yellow stuff. They were super busy for a weekday, but the staff was efficient. Their layout of their store operations seemed organized and not too chaotic. Designated area for specific things. read more

This was honestly the worst Chick-fil-A experience I've ever had. Every single employee we interacted with had an attitude. Not one person was welcoming or even neutral it felt openly rude from the start. One of the young men continued responding to us with unnecessary attitude the entire interaction. It wasn't a one off comment it was consistent. Even the family standing next to us noticed and commented on how unnecessarily rude the staff was being toward us. The girl who checked me out wouldn't even look at me while I was ordering. She was looking everywhere but at me, which just added to how dismissive and uncomfortable the whole experience felt. To top it off, we were asked if we knew they closed at 10 PM even though Google Maps lists their closing time as 11 PM. If your hours are different, update them. Don't treat customers like they're doing something wrong for coming in during posted business hours. Chick fil A is known for exceptional customer service. Tonight was the complete opposite. read more

I am not a huge fan of the Chick-fil-A flavors to be honest but our kids love it. This location doesn't have drive through which is a bummer. Small parking lot too. Stuff is always friendly and helpful though. read more

Chick-fil-A - Chick-fil-A Chicken Sandwich - Fast Food Near Me - Carlsbad, California

Even without a drive-through, this is the best Chick-fil-A down here. Encinitas is also five star and has a drive-through. But the Carlsbad Chick-fil-A is new spotless and the service is unmatched. Today was a restaurant filled with moms and kids and I think the word that the staff uses is surrender. There's nothing you can do about it other than smile into your job which they do perfectly another great visit. The app is the best in the business and I'm delighted to use it every time and see what little perk I might get. Today was free fries love it. Have a great weekend. read more

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Why would you charge for a bag fee when you don't ask the customer if they want a bag. I don't need a bag of I am just ordering a sandwich. I'm not cheap but if I am at the grocery store they ask before I charge. Pretty sad it has come to this and I will NOW inform them that I don't need a bag before I order. Again I am not cheap but it's sad that they want to buckle and dime you. Thanks Chic Fil A for showing your true colors here. read more

CHICK FIL A @ CARLSBAD WEST Parking was a little bit odd, immediately when we turned into the lot, there was about 20 curbside pick up so it seems that their parking structure was more on curbside immediately as a first impression. We parked there anyways. We ended up doing an online order. I just got some medium fries and some mac & cheese. Walking in the place was extremely spacious. They even had surfboards on the wall, which I thought was awesome. The workers were really nice and kind. The bathrooms, however, were a little bit dirty but all the tables were cleaned. The food itself was delicious. I've never tried mac & cheese from Chick-fil-A before so I was really excited to try and it was delicious as well as the fries were steaming hot overall I'll definitely come back to the spot. I really love this Chick-fil-A! read more

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I've been coming to this chick-fil-a since it opened. Dine-in experience is fine but take out is a nightmare - I would give it 1 star if it weren't for decent dine in. Every time I walk in the take out counter is not staffed and I wait forever for somebody to come out. Often I feel like they see people waiting and still continue working/ignoring. It's very frustrating as the whole point of take-out is to eliminate time in restaurant.... read more

The food at this location has always been excellent!! I feel that Chick-Fil-A is on the more expensive side of fast food, but I personally don't mind that if the food is good. Every time I had food at this location it has arguably been the best food I've had at a Chick-Fil-A. Not going to lie, wish there was a drive thru, but their service was really quick! It's a smaller inside seating area, but I've really mainly gone there for to-go food. read more

This is a well known chain with I must say quality food! Service very good , except I wonder why it's faster to get a freshly made chicken sandwich than it is to get a premade salad! The drink selection is very good! read more

The food here is amazing and I can always count on it to be great! The staff specifically Rylie is always so friendly and helpful also the service is very fast. The decorations and music are always up to date! I highly recommend this Chick-fil-A and you should come here for a wonderful meal! read more

Worst chicken biscuit ever. Biscuit dried without butter. Chicken fried too much time. Every bite of combo 1 felt like a punishment. Btw I am huge fan of chick fila chicken biscuit. Will never stop here again read more

Chick-fil-A - Bills - Fast Food Near Me - Carlsbad, California

Chik fil a in Carlsbad. It's a busy spot right next to in n out. The parking scenario can be quite hectic, especially at the lunch rush. There is a mobile order pickup in the front, separate from the main entrance if you didn't know. read more

This Chick-fil-a had a good amount of seating. Nice surf theme. We ordered some chicken nuggets and a Grilled Chicken Club Meal and took back to the Hilton. It was cold by the time we got there. I warmed it up for a minute. I didn't want it too soggy from microwaving it. It was warm but got cold quick. Waffle fries were not crispy but soft and cold. read more

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Wow, after reading the reviews - you people are tough! This IS a brand new location, yes it's a weird layout and a whole different process to get your food AND there's no drive-thru ... BUT they're ironing out the kinks. They're as efficient as they can be for the location and drive-thru laws in Carlsbad. I've been inside to order (and eat) as well as mobile ordered from the app to pick up at the allocated pick-up lot area. The times I've mobile ordered, I've received my food within a couple of minutes after parking. Super fast! Employees have been amazing and upbeat. Yes, they got an item wrong in my order once (I ate it anyway since I didn't realize it was incorrect until I got home), but today I went inside to let them know. They made it right no problem and were wonderful about it. So give 'em a bit of grace, it takes a bit for any new restaurant to get up and running smoothly. Most employees are new so you'll get mistakes, this is to be expected. My hubby and I usually give a restaurant a few months to get all the kinks out before going. It WILL be crazy at certain times getting into the pkg lot with the ALWAYS busy In-n-Out right next door, hopefully this'll be ironed out as well. I'm just excited to have a Chick-fil-a in Carlsbad at all!! Thanks guys! read more

Chick-fil-A - Mmmmm - Fast Food Near Me - Carlsbad, California

This is my local Chick-fil-A right around the corner that I always go to, but I just wanted to hop on here and give a quick shoutout to this location. The food was amazing as always, but what really blew me away was how smooth the curbside pickup process was. All you have to do is place a mobile order in the Chick-fil-A app, pull into any curbside spot, and enter your spot number so they know where to bring your food...super easy! Customer service was a solid 10/10! Shoutout to the team member who brought out my order, didn't catch his name, but he had awesome energy and clearly loved what he was doing. And the best part? My food came out in literally three minutes after I pulled in. Chick-fil-A, y'all are killing it! read more

They have corrected the errors I got when this store was brand new. They have been consistent ever since and I am happy to have them in the neighborhood. read more

Chick-fil-A - Receipt - Fast Food Near Me - Carlsbad, California

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We wanted to grab a quick familiar breakfast before going to Legoland for the day. So we decided to stop by CFA. We drove from one side of the building to the other looking for a drive thru. Welp there is NO DRIVE THRU at this location. Weird. I went inside to place my order and there was ONE cashier. You can imagine that the line got really long really fast with only one cashier and no drive thru. Place an order for pick up if you're coming here. Hopefully that'll get you out quicker. The lady working the register was sweet and I felt super bad for her knowing she had to deal with everyone in the long line who were also probably in a rush to get to Legoland. Thankfully I didn't notice anyone being rude. The food came out in a decent time. Mostly everything in my order was correct. However I ordered one sandwich without egg and it still came with egg. read more

Nice Sunshine during breakfast time! Enjoy a free sandwich from the given promotion of the county's franchise. read more

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First time at this restaurant, the nuggets super good and the waffle fries amazing! But the best part was Reuben, the guy on the checkout, he made the whole experience 10/10, amazing energy and outstanding costumer service. Thanks Reuben for make it a great moment! read more

horrible service they brought our food without the sauces, drink. we had to wait more than 30 min the food got cold. is just a bunch Of kids running the place with 0 customer service. they didn't offer nothing to fix out order. they need a better management. and on top of the worst service the food isn't cheap. read more

Came here on the grand opening. If you are an avid chick fil a goer, you know that ordering on the app is what makes a visit as swift as possible. I think if you order before and go in one of their 30 pick up spots, not drive thru shouldn't be an issue. I pre-ordered this day for walk up (they have a mobile pickup counter) and my order was ready in 5 minutes despite the craziness. read more

Chick-fil-A - Fast Food Near Me - Carlsbad, California

The worst location to order from. The wait time is egregious! You stand around for 20 minutes even after pre-ordering in the app. The car line is outrageous coming into the parking lot because there's an In N Out right next door. If you are in the mood for NOT fast food by all means - enjoy the wait. read more

I absolutely love Trevor. He's so funny and so sweet definitely needs a raise. Would come here again just for his service.

I went in twice to fix my order and they STILL got it wrong. Forgot my cookie, forgot the crackers for the soup and worst, they didn't put the sauce for my food. Extremely disappointed read more

Went to check out this new chicfila and there was hardly anyone in the restaurant this morning, yet it took 26 minutes to get my to go order. I asked 5 different employees to check on my order and only the last guy actually came back to communicate with me and apologize for the delay. By far the Slowest Chicfila I've ever been to... Won't be returning to this location. read more

Chick-fil-A - Fast Food Near Me - Carlsbad, California

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Im From LA And I Came To Visit This Location On Vacations. Reuben Is The Kindest Person Ever! He Was So Helpful To My Family And I. I Can't Wait To Come To This Chick Fil A Again. Thank You Reuben For Being So Sweet read more

I stopped here on the way back north from a day on the beach, and I'd say this location is up to Chick-Fil-A standards. I visited on a Saturday evening, and even so, I didn't feel it was super busy. My grilled chicken nuggets were tasty as usual, and I finally tried the chicken noodle soup, which is nice option as a side instead of crinkle fries. Its pretty much located right off the I-5, so its easy to access if you're getting off there headed for Oceanside or Carlsbad. I'm a Chick-Fil-A fan, and I recommend this one! read more

Chick-fil-A - Chicken Noodle Soup Grilled Nuggets - Fast Food Near Me - Carlsbad, California

My boyfriend placed a breakfast order through the Chick-fil-A app at 10:20 AM on his way to his soccer game. I came in a few minutes later to pick up his order while also ordering my own lunch. When I gave his name at the counter, the staff came back to tell me they never made his food and couldn't anymore since it was 10:40. They claimed the app never sent the order, but he had placed it well before the cutoff time. Instead of offering a solution or a swap, they told me I'd have to stand back in line and reorder if I wanted to get him something else. To make it worse, they said his card "shouldn't have been charged" -- but it was. With a long line and no drive-thru option, I ended up leaving without food for him. Very frustrating and disappointing, especially since Chick-fil-A usually prides itself on customer service. This was not the experience I expected. read more

Used the app for a breakfast sandwich combo and arrived before it was ready. Went inside and paid and they asked me to wait for the food to come up. I started eating while driving out of the parking lot and noticed that everything was lukewarm. Sandwich and hash browns both. The English muffin was also hard/stale on one side. I don't understand it not being served hot as I was standing there waiting for it. I love Chick Fil A but this was poor execution. I have no issues when using the drive through. read more

Annoyed, place order on application check in to dine-in, waited for 20 minutes, no order. A big group showed up to order the food in the restaurant and servers brought their food right away. I had to go and ask what was going on otherwise I guess I would still be waiting. Unhappy with customer service. Food was cold. read more

Chick-fil-A - Fast Food Near Me - Carlsbad, California

Are here with our baby daughter and Reuban was so friendly and helpful. Because of him we will absolutely be back. Food was awesome and the ambience was great and calm. Does not feel like a fast food place. read more

Service, waiting time, attitude towards delivery people, disgusting, garbage dump, you need to learn from the cafe in the vista.

I usually go to a different location but this one in Carlsbad is closer. I love the original spicy chicken sandwich so I decided to try the grilled one. IT WAS TERRIBLE! The top bun was torn in half and smashed onto the chicken. The whole sandwich was cockeyed and the chicken was spicy but cold. I hope it's the location that's so bad and not a sign that the quality is declining. read more

I ordered ahead of time and entered the space number when I got there. It took forever so I finally walked in and was told that the kitchen was behind so they were holding back orders. No apology or anything. Usually the service is great at Chick Fil A but this time was very poor. read more

Worst chick filet because of mobile order there is never a "I'm here " to click so you are in a cramped room standing there waiting forever with the "we are making order now " mantra that is repeated How hard is it to connect the monitor ? This issue should've been fixed Go to Oceanside and avoid this location. Ps this time they couldn't even get the iced coffee right read more

Chick-fil-A - Broken monitor since opening - Fast Food Near Me - Carlsbad, California

Great experience at this location. Although there's no drive through, curbside was convenient and easy to use. Ordered through the app and food was brought within the time the app forecasted. Was even given a free sandwich for next time, since they thought we had been waiting a while. Overall, customer service was great. Husband was super impressed with their spicy chicken sandwich. He loved the ingredient ratio and fresh/crispness of the chicken. Will definitely be returning!! read more

Ordered a sandwich meal and got fries that are half filled. That's the reason for this review. read more

Chick-fil-A - Waffle Chick-fil-A Waffle Potato Fries - Fast Food Near Me - Carlsbad, California

I would like to thank a caring and honest employee who works here. My disabled brother dropped a bundle of cash in a money clip. This wonderful employee (Taylor?) kept it safe until we figured out where it had been lost. Thank you Taylor. My faith in humanity is restored. Bless you. read more

UPDATE: I initially had a very frustrating experience with a missing item and felt dismissed by the store's first response. However, the owner, Tyler, personally reached out with a sincere apology, took full responsibility, and went above and beyond to make things right. That level of accountability and customer care deserves recognition. I'm leaving this review up to reflect both the initial issue and the excellent resolution. Thanks, Tyler. --------------------------------------- We recently ordered from Chick-fil-A Carlsbad West through the mobile app, and when we brought our food home, we realized that the chicken sandwich I had redeemed with points was missing. We didn't notice until we got home, so we reached out to the store to address the issue. Instead of offering a resolution, the response we received seemed to imply that we were lying about the missing sandwich. To me, this is not only offensive but also absurd -- it's rude to suggest that customers are making things up when there's a genuine issue. It's clear that resolving customer complaints isn't a priority at this location. We'll be taking our business to the Encinitas store from now on, and I'll be sure to share this experience to make others aware of the lack of accountability at Carlsbad West. read more