Did not have a pleasant experience I had order a cold brew caramel thinking it was going to be good I understand I had caramel but it was extremely sweet tasted like diebetes . I contacted customer service and they told me I had to go in . I'll have to go in sometime but I do have the time to do so :( do not get that coffee please . Honestly McDonalds is better and have sugar free . I also I got a buiscuit and it was falling apart , I was so upset. I had ordered on my break and getting this order ruined my day . I hope they fix this. I read more

Chick-fil-A - Pure caramel liquid . Diebetes cold brew - Fast Food Near Me - Carlsbad, California

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We visited this location on the way up to Irvine coming from San Diego. It was a great location and I did notice that they had a lot of really good people working inside. It was very nice to see that the staff was actively wiping down booths and tables and chairs to make sure that it guests who were arriving had somewhere clean and nice to eat. This is a spacious location. They also have outside seating. I did want to make a note that there is no drive-through. Next-door to In-N-Out there is a very very busy drive-through. I believe this is why they are not able to have a drive-through at this Chick-fil-A location. It would just be too much and there would be too many people if there were two drive-through's. Anyway, even if there is no drive-through here it is a very busy and very efficient location. We ordered two Cobb salads and a Chick-fil-A sandwich meal. I also ordered an ice cream cone. Our food was delivered to our table in about 10 minutes and it was made perfectly. Everything tasted well. Overall, I will come back to this location because the customer service is very good. read more

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don't let the low stars deter you! speedy service, quality food every time. i have been to hundreds of chick fil a's and this one is amazing. always clean, always fast with car pick up service, and the manager is so sweet! they often host events at the facility for kids, and give rewards randomly on your app. love this location!! read more

I'm sure glad there's finally a Chick-fil-A nearby but not that glad there's no drive-thru. Just a heads up that driving into this location can be a lil tricky since it's next door to the In-N-Out. The new traffic light does help a bit. Once inside, the staff are very friendly. I don't usually have a long wait time which is greaaat. There's plenty of seating...both indoors and outdoors. And of course, the food and drinks are consistently tastyyy. Looove 'em! I highly recommend this location to the Yelp Community :-) read more

Chick-fil-A - Spicy Southwest Salad - Fast Food Near Me - Carlsbad, California

We eat Chick-fil-a often but it's the first time at this location. The food was very good, and the employees were very nice.

After leaving Legoland we came here to have a late dinner with my family. Kids choice of course. It was busy, I'm thinking everyone came here after Legoland lol the line moved fast, the cashier helping us was so nice and friendly. She was the best. Our food also came within minutes. So fast. Now this is a fast food place indeed. I ordered the chicken nuggets combo. The nuggets were good but I wasn't a fan of the fires. A bit undercooked for me. I also got a pink sprite and enjoyed it much. The ambiance was fun , families having a great time eating and chatting. read more

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With only two Chick-fil-A's in our area, it's a really tough decision because both are great and both have wonderful service and great managers. But this week I had to give it to Carlsbad for this reason, it's about a five minute walk to my favorite trail on the cliffs of Carlsbad Beach. So, you get a good workout in and then two minutes later you're ordering one of the outside tables at Chick-fil-A still breathing that ocean air. That works for me. read more

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CHICK FIL A @ CARLSBAD WEST Parking was a little bit odd, immediately when we turned into the lot, there was about 20 curbside pick up so it seems that their parking structure was more on curbside immediately as a first impression. We parked there anyways. We ended up doing an online order. I just got some medium fries and some mac & cheese. Walking in the place was extremely spacious. They even had surfboards on the wall, which I thought was awesome. The workers were really nice and kind. The bathrooms, however, were a little bit dirty but all the tables were cleaned. The food itself was delicious. I've never tried mac & cheese from Chick-fil-A before so I was really excited to try and it was delicious as well as the fries were steaming hot overall I'll definitely come back to the spot. I really love this Chick-fil-A! read more

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Wanted something quick and easy for dinner that everyone was happy with. I ordered their Cobb Salad with grilled chicken and a large side of macaroni and cheese to share. The salad was decent. Not great and not bad. Just what I was expecting it to be. The macaroni surprised me. It was actually really tasty and cheesy. It didn't taste like the fake cheese/ yellow stuff. They were super busy for a weekday, but the staff was efficient. Their layout of their store operations seemed organized and not too chaotic. Designated area for specific things. read more

I am not a huge fan of the Chick-fil-A flavors to be honest but our kids love it. This location doesn't have drive through which is a bummer. Small parking lot too. Stuff is always friendly and helpful though. read more

Chick-fil-A - Chick-fil-A Chicken Sandwich - Fast Food Near Me - Carlsbad, California

This was one of those visits that just went right. Friendly service, clean space, and no unnecessary hassle. Everything felt simple and well managed, which made the whole experience easy to enjoy. read more

The establishment looks semi clean but a wipe down is def. Needed. Doesn't have a drive through. Lame!!! Plus, charges you the 10cents bag fee even though they don't require it at restaurants. This is one of the only stores I know of who charges this bag fee. They must need the money since their ratings are so low. Food is also switched to paper products, so that's semi good I guess. I feel that there's less salad than in the plastic container. Seems cutting costs and taking more money from customers. Won't be back. read more

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Very rude service here, they don't have a drive thru so the only options are dine in, pick up or mobile order but at exactly 10 even if you're still in the restaurant waiting for food they won't allow you to use the bathroom. It was 10:01 and they refused to let me use the bathroom even though i have to wait in here to get my order. There's still over 10 people in here waiting and they won't let anyone use the bathroom, makes no sense if you're open another hour and still have people waiting in the open area and eating. But the employees get to walk past the table they set up and still use the bathroom but i can't even tho im a paying customer is crazy. How is that fair that i'm told no but the employees get to walk past me and use it at the same time im standing there asking but for me i get told no. Terrible service. read more

Amazing food, amazing service! Reuben was so kind to me and my good friend Alina. Even though there's no drive-thru, this is one of the best Chick-fil-As! read more

I ordered a curbside pick up and on my order I specifically put "lite ice," and you know what they did, they put as much ice as they could in my drink. Do better this is ridiculous! read more

Why don't they have prices on the menu. Thats pretty shady business practice . I ordered a number 1 and an extra sandwich. $22. Seems like a lot. I may have ordered differently if I knew the price. read more

The food at this location has always been excellent!! I feel that Chick-Fil-A is on the more expensive side of fast food, but I personally don't mind that if the food is good. Every time I had food at this location it has arguably been the best food I've had at a Chick-Fil-A. Not going to lie, wish there was a drive thru, but their service was really quick! It's a smaller inside seating area, but I've really mainly gone there for to-go food. read more

Today, Our Amazing Front-of-the-House Worker, Cole Cole is an amazing front-of-the-house worker who always brings positive energy and kindness wherever he goes. He is known for his wonderful smile and bright personality, which instantly makes the environment feel more welcoming. No matter what kind of day he is having, Cole always does his best to make sure the customers feel happy and comfortable. One of Cole's greatest qualities is how well he interacts with customers. He is friendly, respectful, and always makes people feel welcomed. Cole knows how to create a positive experience for everyone who walks through the doors. He also always made sure customers had the bathroom code, showing how attentive and helpful he was. His willingness to go the extra mile truly made a difference. Overall, Cole is an incredible front-of-the-house worker who deserves to be recognized for his hard work and positive attitude. His bright smile, friendly personality, and amazing customer service make him a wonderful part of the team. Cole truly makes every shift better, and we are lucky to have such an amazing worker like him. read more

This was honestly the worst Chick-fil-A experience I've ever had. Every single employee we interacted with had an attitude. Not one person was welcoming or even neutral it felt openly rude from the start. One of the young men continued responding to us with unnecessary attitude the entire interaction. It wasn't a one off comment it was consistent. Even the family standing next to us noticed and commented on how unnecessarily rude the staff was being toward us. The girl who checked me out wouldn't even look at me while I was ordering. She was looking everywhere but at me, which just added to how dismissive and uncomfortable the whole experience felt. To top it off, we were asked if we knew they closed at 10 PM even though Google Maps lists their closing time as 11 PM. If your hours are different, update them. Don't treat customers like they're doing something wrong for coming in during posted business hours. Chick fil A is known for exceptional customer service. Tonight was the complete opposite. read more

This is a well known chain with I must say quality food! Service very good , except I wonder why it's faster to get a freshly made chicken sandwich than it is to get a premade salad! The drink selection is very good! read more

Every one in there is just so nice love the place so clean and in general chick fil a is just the best read more

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Good customer service but I received my chicken sandwhich with a broken box :/ None the less food was yummy read more

Chick-fil-A - Fast Food Near Me - Carlsbad, California

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Great fresh food. I have loved Pick up Stix for decades. The dining area is really clean and the food is great.

Chik fil a in Carlsbad. It's a busy spot right next to in n out. The parking scenario can be quite hectic, especially at the lunch rush. There is a mobile order pickup in the front, separate from the main entrance if you didn't know. read more

Worst chicken biscuit ever. Biscuit dried without butter. Chicken fried too much time. Every bite of combo 1 felt like a punishment. Btw I am huge fan of chick fila chicken biscuit. Will never stop here again read more

Chick-fil-A - Bills - Fast Food Near Me - Carlsbad, California

Wow, after reading the reviews - you people are tough! This IS a brand new location, yes it's a weird layout and a whole different process to get your food AND there's no drive-thru ... BUT they're ironing out the kinks. They're as efficient as they can be for the location and drive-thru laws in Carlsbad. I've been inside to order (and eat) as well as mobile ordered from the app to pick up at the allocated pick-up lot area. The times I've mobile ordered, I've received my food within a couple of minutes after parking. Super fast! Employees have been amazing and upbeat. Yes, they got an item wrong in my order once (I ate it anyway since I didn't realize it was incorrect until I got home), but today I went inside to let them know. They made it right no problem and were wonderful about it. So give 'em a bit of grace, it takes a bit for any new restaurant to get up and running smoothly. Most employees are new so you'll get mistakes, this is to be expected. My hubby and I usually give a restaurant a few months to get all the kinks out before going. It WILL be crazy at certain times getting into the pkg lot with the ALWAYS busy In-n-Out right next door, hopefully this'll be ironed out as well. I'm just excited to have a Chick-fil-a in Carlsbad at all!! Thanks guys! read more

Chick-fil-A - Mmmmm - Fast Food Near Me - Carlsbad, California

This Chick-fil-a had a good amount of seating. Nice surf theme. We ordered some chicken nuggets and a Grilled Chicken Club Meal and took back to the Hilton. It was cold by the time we got there. I warmed it up for a minute. I didn't want it too soggy from microwaving it. It was warm but got cold quick. Waffle fries were not crispy but soft and cold. read more

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Why would you charge for a bag fee when you don't ask the customer if they want a bag. I don't need a bag of I am just ordering a sandwich. I'm not cheap but if I am at the grocery store they ask before I charge. Pretty sad it has come to this and I will NOW inform them that I don't need a bag before I order. Again I am not cheap but it's sad that they want to buckle and dime you. Thanks Chic Fil A for showing your true colors here. read more

This is my local Chick-fil-A right around the corner that I always go to, but I just wanted to hop on here and give a quick shoutout to this location. The food was amazing as always, but what really blew me away was how smooth the curbside pickup process was. All you have to do is place a mobile order in the Chick-fil-A app, pull into any curbside spot, and enter your spot number so they know where to bring your food...super easy! Customer service was a solid 10/10! Shoutout to the team member who brought out my order, didn't catch his name, but he had awesome energy and clearly loved what he was doing. And the best part? My food came out in literally three minutes after I pulled in. Chick-fil-A, y'all are killing it! read more

Overpriced and small portions. Not worth what you pay for. Can go to In-n-Out and have a double and fries for less than10 bucks. It'll be double the price at Chik-fil-A. Not gonna try it any more. Every time it's a disappointing experience. read more

Scarlett went ABOVE and BEYOND for my family and I at Chick Fil A. We aren't from the area and were making a pit stop on the way to our vacation and it became the perfect first stop for our lunch because of her. Thank you Scarlett! read more

Good very very good great fries and great overall and nice service but also thanks for the free ice creams and sodas

Jack too our order very polite. The food was fresh. Great service came to our table asked for refills. Clean and nice inside. Everyone is very polite here at Chick-fil-A read more

I ordered a mobile pickup and they didn't give me any fries... I paid for a large fry this is some bullshitz

They have corrected the errors I got when this store was brand new. They have been consistent ever since and I am happy to have them in the neighborhood. read more

Chick-fil-A - Receipt - Fast Food Near Me - Carlsbad, California

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We wanted to grab a quick familiar breakfast before going to Legoland for the day. So we decided to stop by CFA. We drove from one side of the building to the other looking for a drive thru. Welp there is NO DRIVE THRU at this location. Weird. I went inside to place my order and there was ONE cashier. You can imagine that the line got really long really fast with only one cashier and no drive thru. Place an order for pick up if you're coming here. Hopefully that'll get you out quicker. The lady working the register was sweet and I felt super bad for her knowing she had to deal with everyone in the long line who were also probably in a rush to get to Legoland. Thankfully I didn't notice anyone being rude. The food came out in a decent time. Mostly everything in my order was correct. However I ordered one sandwich without egg and it still came with egg. read more

This restaurant has done very well managing the curbside pick up. But I recently dined in and the service was absolutely lacking. Immediately walking in the doors were cloudy and dirty. The cashier was not outgoing and did not assist my needs for ordering. With that frustration I forgot to scan my app. I placed a separate mobile order while inside because the cashier couldn't assist me and I asked the staff that delivered our food a question about ordering and again the exchange lacked the usual Chick-fil-A enthusiasm. My daughter then went to refill her cup at the counter and it took way too long so I went up and noticed 4 others also waiting for refills. Once I clearly asked if everyone was waiting for refills someone finally came. Before leaving I went to get myself a refill and waited for the cashier to finish taking an order and instead of tending to me next or even look my way she took the next person in line. While another staff walked right past me. I had to interrupt and ask for a refill. I will definitely not dine in again soon. But I am putting this here for hopes to see improvement because I love Chick-fil-A and glad this store opened in my area but I was disappointed in my recent experience. At least the food was nice and hot as always. read more

Came here on the grand opening. If you are an avid chick fil a goer, you know that ordering on the app is what makes a visit as swift as possible. I think if you order before and go in one of their 30 pick up spots, not drive thru shouldn't be an issue. I pre-ordered this day for walk up (they have a mobile pickup counter) and my order was ready in 5 minutes despite the craziness. read more

Chick-fil-A - Fast Food Near Me - Carlsbad, California

I've been coming to this chick-fil-a since it opened. Dine-in experience is fine but take out is a nightmare - I would give it 1 star if it weren't for decent dine in. Every time I walk in the take out counter is not staffed and I wait forever for somebody to come out. Often I feel like they see people waiting and still continue working/ignoring. It's very frustrating as the whole point of take-out is to eliminate time in restaurant.... read more

The food here is amazing and I can always count on it to be great! The staff specifically Rylie is always so friendly and helpful also the service is very fast. The decorations and music are always up to date! I highly recommend this Chick-fil-A and you should come here for a wonderful meal! read more