This is a good crap and go Location, they don't have a ton of seating and it's right off the metro. Would recommend ordering a head for pick up because they're pretty efficient. I got a free hibiscus lemonade through their rewards program read more

Chick-fil-A - Chicken Shop Near Me - Arlington, Virginia

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I'm a regular at this Chick-fil-A and usually order ahead in the mornings, so this review comes from repeated experiences--not just a one-off issue. Lately, the morning service has been really inconsistent. On multiple occasions, my order has been ready, but no one calls my name or acknowledges me at the counter. I end up standing there while other customers receive their orders, and I have to step forward and ask for mine--even though it's already prepared. What's more frustrating is the lack of basic customer interaction. There's one employee, Oscar, who consistently avoids eye contact, doesn't greet me, and doesn't say anything when handing over my order. Meanwhile, other customers are getting a much more typical and friendly experience. It just feels noticeably off and not very customer-oriented. I did bring this up to a manager, but the response was just a quick apology and nothing really changed afterward. I want to be clear--I'm not expecting anything over the top. Just basic acknowledgment and consistency, especially as someone who comes here regularly. Chick-fil-A is known for its service, which is why this stands out. Hoping management takes a closer look at the morning crew and improves the experience. read more

The staff here are just the BEST! They work so hard to get your order out fast even when they are slammed busy. And they keep up the polite kindness all throughout it too! I've never seen employees still be so customer-centric even while drowning in orders. Such awesome efficiency, great customer service. Love this location. read more

I placed an order online using the mobile app. For some reason the app picked this location instead of the one I always order from near me. I called in to tell them in was the wrong location and I wanted to cancel. The thirsty team member who pretended to be the manager, Chris let me know that wasn't possible and that my food was ready. I explained I would have to drive almost 25 minutes and the food would be cold once I arrived. He seemed to not care one bit. He needs to be fired or trained on his lack of customer service. Not to mention when I arrived I found out from the real manager is a woman! Chris needs to be written up for impersonating a manager. read more

I have been to this CFA twice and mainly just get food to go. If you come off the Pentagon City metro stop it right, there in front of you if you got towards the Hayes St exit. Easy to get to from where I work when I want something different or to expand my options. The staff is very friendly and never had an issue with the wrong order. Being that this CFA is kind of on a corner it is a bit smaller than most. Not a great deal of room when it gets crowded. I usually order from the app for pickup but with the proximity I just order at the counter with the app scan feature. What is amazing to me is that from where I work, I hop on the metro to get there (one stop) and I am back at work quicker than some of the coffee/smoke breaks people in my office take. read more

Chick fil a is a reliable choice when I need something fast. I come here a few times a month and my food is always good. The staff members are always helpful and pleasant. I order through the app during my commute and hop off the train to grab my order, I never have any issues. My favorite item is the breakfast burrito, it's delicious. read more

Staff was very helpful and cooperative. Our food was served to us correctly and in a timely manner. Special shoutout to Ethan. His service was amazing and he was very kind and respectful! Would definitely recommend this place to someone else and will be coming here in the future! read more

Right outside one of the exits/entrances to the Pentagon City Mall is Chick-fil-A. It's a small space with just a few tables that are often full, but their menu has all the usual suspects. My go-to order is the spicy chicken sandwich on a multigrain bun with no butter meal. As always, the staff try to keep the space clean, including the restrooms. read more

I love chicken and I love the way Chick-fil-a makes it. I love everything from their salads to their nuggets to their sandwiches. My favorite salad is the Cobb Salad. Their salad puts some uppity restaurant's Cobb Salads to shame. Chick-fil-a's Cobb Salad consists of their signature nuggets served on fresh mixed greens, topped a blend of cheeses, roasted corn kernels, crumbled bacon, slices of boiled egg and grape tomatoes. It comes with your choice of salad dressings and a small packet of Crispy Red Bell Peppers. You can substitute their nuggets for grilled chicken (cold or warm), chicken strips and/or spicy filet. I have a sweet tooth and I am a sucker for their cookie and cream milkshake. It comes topped with whipped cream and a cherry. I recently ordered the Frosted Lemonade and I am in love. Ooooh la la. How can you go wrong with lemonade and ice cream. YUM This is a new location. It is located at the top of the metro escalator on the left hand side headed in the direction of CVS. It is directly across the street from the mall. The staff has always been courteous. The location is clean and the food is always good. I recommend it and will definitely go back again. read more

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I arrived for the first time to this location and was immediately greeted with a good morning from the employees. It wasn't many inside ordering, however the team was prompt and professional taking and giving orders in a timely manner. The facility is clean and well kept, bathrooms clean and hand sanitizer is readily available. The food was hot and delicious as always. Since this location is new I wish the owner and staff the best of luck! Congratulations to this location!! read more

Chick-fil-A - Old menu from June 10 1946look at those prices! - Chicken Shop Near Me - Arlington, Virginia

Pretty standard Chick-Fil-A chain. I've order via mobile app and got my order as soon as I arrived. Food is made right and tasted great. That's all that there is. read more

DONT EVER COME HERE NO ONE LISTENS everything I ordered came out wrong I actually expect chickfila to have everything together yes people make misters I get it but yall are one of most organized fast food chains out this location in particular has to get it together gave me sauce I said twice my kid was allergic too he even repeated it back to me smh read more

This Chick-fil-A is located near the eastern exit of the Pentagon City Metro Station via either the escalator or elevator. I came here several times during my most recent trip out to the Washington DC area. There was a bunch of construction just outside of the restaurant. All of the employees that I had interacted with were all nice and friendly. One employee was an older lady that was going around cleaning each table as soon as people leave. She was genuinely a nice person. The food quality was excellent each time. You'll need to ask for a code to use their restroom. read more

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I came in here when I was in a rush hoping to get some food in a hurry and I did! It was in the middle of the day and wasn't crowded the food came out quickly and I wasn't late to my destination! Staff was friendly and helpful as well. I like how they have the tables without chairs for people who don't want to sit down. It's a convenient location because it's next to the mall and pentagon city shopping center. read more

Arrived 20 minutes before closing time to find they are already closed? Are the posted hours merely a vague suggestion as to when the location will be open? Ridiculous. Completely ignoring the fact that this location previously gave my SO severe food poisoning. Baffling how terrible this location is. read more

Food is good like any Chick-fil-A, be careful because the meter maids are extremely aggressive with ticketing. I got out of the passenger seat to go in while my husband drove around the block and a meter maid jumped in front of the car and took a picture of the license plate as he was about to pull off. Took me less than a minute to open the door, close it, and begin to walk. I heard him ask the guy why he was doing that and he shrugged his shoulders. read more

A typical Chick-fil-A with food and service I would expect out of any Chick-fil-A. The food tastes delicious and the staff members are consistently fast to serve and nice. This spot also hides small stuffed cows around the neighborhood. If you find the toy cow and bring it inside, you get a free ice cream. The restaurant is also usually very clean! read more

Service has its moments, but the portions given are my problem. This has been a constant problem. read more

Chick-fil-A - My 3 Chick-fil-A Chick-n-Strips - Chicken Shop Near Me - Arlington, Virginia

The same large heavyset woman has been I think a manager because I never see her doing work except for talking and having fun. She literally looks the other way as much as she can... The other Manager just laughs with her all the time the ones that wear the blue shirt it's really sad going in there because this is one of the busiest Chick-fil-A's. I've ever seen and I've never seen so many people just sitting back there giggling it's another thing to enjoy your job, then to just be so lazy everything is backed up because you can't do nothing but talk to your coworkers and co-managers... And this is the way it's managed for a long time. Somebody needs to do something because these are very busy people it doesn't make sense. read more

This location is not great. I ordered via Uber Eats and did not receive my iced tea, which was the main reason I placed the order. I also ordered soup and they gave me a fork instead of a spoon. In the past I've received very old and cold/stale french fries from this location. This location is not worth the money. read more

There isn't too much variance among Chick-fil-A locations, at least in terms of how the store operates--they sell a straightforward assortment of items at a reasonable price and emphasize good customer service. This place, at least per its opening day (today), is in keeping with this. Whereas in some other parts of the country people go crazy for Chick-fil-A, here it seems to be not quite as popular, at least so far. If you love the food then you'll like this location. If you don't like the food, well then, you won't. I wouldn't say it is my favorite, but it is a better option than some other places. read more

I'm writing this review mainly to find out if anyone's been sick after eating at this location. I eat Chick fil a several times a year and have never felt sick except on this particular day. I ordered a spicy chicken sandwich with fries, a lemonade and Chick fil a sauce and my bf got a nuggets meal. About 2 hours after eating I'm experiencing painful stomach cramps. The pain grew worse as the hours went by and I started to get chills and a fever. It is the next day and I still feel awful. Despite taking medication, the pain did not go away. I was the only one to experience these symptoms but I wanted to write this review in case someone else had a similar experience. This was the only meal I ate that day. read more

I want to love our neighborhood Chick Fil A but it's hard to with the service, underwhelming food quality and somewhat messy restaurant at times. Top 3 issues: The fries are constantly OVER SALTED! On four occasions I received fires that were unbearably salty. There's enough salt on the fries to account for your monthly salt intake. The service is well just ok. Lines are long and never understand what the 8 people behind the counter are doing while 1-2 employees work. The food quality is underwhelming in PC. CC location has superior food quality. The restaurant is messy at times. I want to change this review but it's hard. read more

Chick-fil-A - OVER SALTED fires EVERY SINGLE TIME! Like it's unbearable and it's happened to me 4 times at the PC location. - Chicken Shop Near Me - Arlington, Virginia

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Good was fresh and hot. The crunch on that breading was awesome! Can't complain at all. Staff was nice as always. read more

Chick-fil-A - Chicken Shop Near Me - Arlington, Virginia

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I go to this Chick-fil-A quite often. The food usually tastes fine, but some of the employees have the worst attitudes and are very unprofessional. Today this employee charged me for an extra order of fries that I didn't even request. This isn't the first time they got my order wrong. Having to interact with some of the employees is very frustrating because they don't listen and don't care enough to make sure your order is correct. Also this location is very pricey compared to other locations. read more

I am so happy they have a chick-fil-a close to me it is clean and new and they have all of the cult fav's BUT..... the service is sooooooo slow. You literally have to wait for 25mins to get a mobile order. The staff was friendly but getting your food is wait. Slow-fil-a read more

Chick-fil-A - Chicken Shop Near Me - Arlington, Virginia

Terrible customer service I hate this location with a passion. They just sit there and talk to each other and not help anyone

Quick serve and friendly staff. The order arrived swiftly! Prime location best tons of stores, businesses and shops! Near metro and very convenient. I ordered the breakfast bowl and can't complain! read more

This place is always good with our food however if you are placing a delivery don't expect to receive it early or on time. I have ordered delivery twice and they have been super late over an hr for delivery! This place is only good when going in person! read more

We're hooked on their frosted coffees and cannot get them at home although I opted for the seasonal peach shake this time. Delicious. I love that I can count on friendly staff that goes above and beyond at nearly every location I've been. read more

Chick-fil-A - Peach Milkshake & Frosted Coffee - Chicken Shop Near Me - Arlington, Virginia

One of the best branches around. Even when they are packed, they provide fast service. And the location is always clean.

i ordered two meals and two lemonades. i got my food first but waited 30 minutes for the lemonades. i even asked for the lemonades and told me to wait. but it doesn't take 30 minutes to make 2 lemonades. just when i asked about my order, they give me the drinks. the lady didn't apologize or say anything. read more

Consistently horrible service. Manager K/Catherine is wildly unhelpful and must have skipped the "my pleasure" portion of training. Food is never correct as my orders are missing nearly half of the food, all of the drinks, and condiments are mythical. Tried to leave a message for Owner George but he is traveling and "cannot be reached"... if you'd like half your food and McDonalds service this is your place. read more

Terrible Custumer service. Every time I do a mobile order and let them know I'm there I am waiting at least 15-20'minutes for my order. I don't even get food. Just a drink usually to go. Shouldn't have to wait that long for a drink. And it's usually about 15 minutes until a worker even acknowledged I l am there in the meantime helping all the other customers. Just sick of it. read more

Pretty pathetic that after opening only just a few short weeks ago they already are disappointing customers by closing at 3 PM.Perhaps They shouldn't have opened until they had the correct staffing... Poor way to run a business! read more

No complaints on the food tonight. The meal was hot. The slow service was the problem and they were not crowded.

I give this location 3 stars simply because they close at 3pm everyday and they just opened like a month ago! So why open with regular hours and then switch to 7am-3pm? That sucks!!!!! read more

This is one of the worst locations I've been to. They are constantly messing up food and constantly unprofessional. They're manager is also unprofessional so maybe that's why the staff is so comfortable being that way as well. From the first visit with mold on my blueberries to my last one with everything being completely wrong with no apology and the manager fighting to not give a refund, I think you should go to Any other location, even if that means driving 30 more minutes. It's worth it. If you're from the south, do not expect anything pass 1/4 decent because this location will let you down. They'll mess up your food, be sarcastic, passive aggressive, and just plain nasty about it and nothing will happen. If you need a refund just dispute with your bank because this location will call you repeatedly interrupting your day further just to say "oh well". They also lie about "making it up via an app reward". They want you to be out of food and money. Skip this god awful location and save yourself. read more