Review of CHICAGO PIZZA KITCHEN NE
4300 EUBANK BLVD NE, ALBUQUERQUE, NM, 87111, US
(505) 332-2270
On July 18, 2026 I placed an online order for delivery on this company's website. I ordered a large specialty pizza, True Chicago style, The Popeye with added sausage & mushroom toppings, along with a slice of cheesecake. At the time I had no reason to think this mistake would cost me so much.
When the Doordash driver arrived it was a surprise to me, as nowhere was it mentioned prior to ordering that it would be delivered by a 3rd party. The driver handed me a singular small box. I asked if it was correct as I ordered a LARGE pizza with a slice of cheesecake. The box was personal pizza sized and contained a pizza covered in olives - my order had no olives on it. But my driver started yelling in Spanish & refused to take the box back. I don't speak Spanish, and with no way to communicate I put the small box in my car & drove to the establishment. I had to do this because when I tried calling the establishment's phone number I received a message that they don't answer their phone & to go online for assistance.
The woman working told me the driver took the wrong box. My actual order was sitting on a rack - this rack had absolutely zero temperature control. She only offered me the pizza that had been sitting on that rack for the 40 or 45 minutes it took for the driver to collect the wrong box, drive it to my house, and for me to drive it back. Did i want that pizza? I'm not into food borne illnesses, thanks. I'd just like my money back. But here's the hiccup: only the owner can refund & they're not here. So I stand there for 10 minutes while she writes everything down & I leave with a promise that the owner will call me. As I write this it is September 10, 2026. That phone call still hasn't come.
I left the establishment, now with no food and a charge on my card for $50.12. I was angry, hungry, and it was nearly 8pm at that point so I went to Bob's Burgers & spent another $23 for food. So if you're keeping track I paid $73 for dinner that night.
I waited a couple of days for the owner to call me. When the call didn't come I reached out to my bank & filed a charge back. This charge back has now been reversed because the owner said I received my order & i was trying to cancel it after it was delivered. So they can contact the bank, but not their customers.
I went to this establishment twice yesterday and was told by the man working that the owners suck & good luck getting my money back. My bank refused to help me because the owner LIED about what the situation actually was. I need to prove I didn't get my order, how do you prove something like that?
I went back to the establishment today & the child working told me he was warned about me and he wouldn't help me. In full transparency, for the first time since the start of this nightmare I used exactly used one word of profanity and he told me to leave & if I return he will call the police on me to trespass me.
Someone from the establishment texted me twice yesterday to tell me they won't help me, but when I texted them back to provide context to my issue, they will not reply. I was neither threatening nor did I day anything inappropriate. I provided a photo of the person i dealt with in July. They did zero research before denying to refund my money.
At this point I will say here the last thing I texted to them. CHICAGO PIZZA KITCHEN IS OWNED BY COWARDS & THEIVES. They have no issues taking your money, providing you with nothing, calling you a liar, and then threatening to call the police on you.
While i realize this review has nothing to do with the taste of the food because i never received my order, i can day that their level of care & concern for their customers is nonexistent considering they were going to give me food that had been sitting out with no regards to keeping it temperature controlled. Perhaps the NM Department of Health can give this place a visit.
Chicago Pizza Kitchen does not deserve your business. They certainly don't care about their customers in any capacity. read more