Despite the affordable rates, I was pretty disappointed in my move with Chicago Marathon Movers.The owner, Daniel Rodriguez, is unprofessional and a liar who is unable to take any responsibility for his lying employee's actions.
The first lie was that they "had the wrong number" so when they called me at 8:30am to confirm they were on their way, I of course didn't answer, because, well, it was the wrong number. The lie here is that I had called Daniel 3-4 times prior to my move to confirm the move and other details, so he had my number from those 3-4 phone calls alone. To top that lie off, I also called Daniel at 8:45am after I was getting a little concerned where the movers were since I hadn't heard from them, and he didn't answer his cellphone. When he called me back about five minutes later, he said the movers tried to call me but had the wrong number and now they were already on their way to a different moving job, and they would be available to move my stuff in maybe 3-4 hours... There was no apology and no ownership of the "wrong number" mistake-- Daniel actually blamed it on the woman from a different company who referred his business to us... Regardless, how is it possible that within the 20 minutes they called the wrong number and I heard back from Daniel, they were already on to another job and were unable to come back and move me first?
Lie #2 is the following statement on their website: "If you are looking for a certified and insured moving company you can trust, Marathon Movers is the right choice for you." This is because one of Daniel's equally unprofessional and lying employees, Nathan, backed the moving truck into my dad's new car, causing some minor damage, but still, it caused damage. Immediately, Nathan denied he backed into my dad's car, even though my mom, my dad, and the other mover, Rick (who I just want to give props to, because he did his job and did do it well), were all standing there and observed him do exactly that. Then at the end of the move, Nathan changed his tune and asked my dad if his car was okay... My dad said there was minor damage and then Nathan said to contact Daniel regarding filing an insurance claim. We still tipped both Rick AND Nathan $100 each by the way.
So on Monday, two days after my move, I contacted Daniel first and he immediately declared that Nathan had already let him know that he DIDN'T hit the car and that he had to go with what Nathan said, for what legitimate reason for that, we do not know. He then proceeded to tell me he had to get off the phone because he was "busy" and asked me to call him back later. Then after him dodging two text messages regarding the insurance info, and a phone call from my mom as well, my dad called him and Daniel still said he had to go with Nathan denying that he hit the car, but then still gave him the company's insurance information.
Anyway, needless to say, it's been nearly a month now and after several calls from the insurance company to get Marathon Movers' side of the very real fender bender that occurred on May 29, 2021, they have yet to receive any sort of response from Daniel, thus my dad is screwed and has to cover the cost of the damage himself. So the question is, how can they tote being a certified and insured moving company you can trust when an employee and the OWNER straight up lie about series of events, and then dodge calls from State Farm because they don't want to be truthful and deal with the insurance they proudly assure you they have?
All I'm saying is, if you go with this company to move your belongings, you better hope nothing goes wrong or gets damaged because Chicago Marathon Movers isn't about to act like the certified and insured moving company that they claim to be and help you out. You'll be better off getting some friends and a U-Haul to help you at that point! read more