UPDATE:
Further to my not-so-great experience when I last visited last month, I have gone back to Chiang Mai to give it a shot. I really appreciate that my concerns were taken into consideration and I loved seeing a huge improvement to the team, from the customer service to the overall experience. This time I've decided to visit on a weekday to avoid a long wait time, and to my surprise, we got in within 30 mins of being put on the waitlist. Service was great and the food even better. We tried some new items including the shrimp pad kee mao (a kick of spice but it was delish! They also generously put 6 shrimps in one portion), the pineapple chicken fried rice (beautifully presented and a generous portion), beef massaman curry (re-ordered this as it's our favourite), the raspberry greek yogurt cheesecake (too sweet for my liking but the waitress did say that it was sweet so we should've ordered something else but it was not bad regardless) and the mango ice cream.
Chiang Mai is one of my favourite halal spots for good Thai food. I recently checked out their new Mississauga location for dine-in.
I loved the convenience of having complimentary valet service. The interiors are so beautiful and details are well thought of. The left side of the restaurant gives me the impression/vibe that I'm on a cruise (very relaxed and beautiful space! I loved it).
The wait times were long since they were fully booked and online reservation was not available. Phone reservation was also not accepted as they were already full but they said walk in is welcome. The waitlist was quite long but we decided to wait anyway since we wanted a nice dinner and a beautiful space for an intimate celebration/special occasion.
The walk-in wait ended up being about 2h15 min to get a table. We ordered the beef masamman curry, the shrimp Thai basil fried rice and the chicken pad thai. I'm not sure if it's because they were busy but the pad thai noodles were slightly hard and not very well cooked. The same thing with our fried rice, as it was slightly hard, but the portion and shrimp was quite generous so I'll give them that.
The highlight for me was the beef masaman curry. It was very well cooked. We also ordered the malay bread which was a bit oily but it was good. For dessert, we got the thai tea tres leche which was delicious and the virgin mango sticky rice mocktail.
Again, not sure if it's because they were too busy or if it was the lack of attention to detail on behalf of the staff that night, but I didn't end up getting my drink until after I finished my meal, and after reminding them, since they thought we already got it - they apologized for forgetting to place that order. The mention of the special occasion was also noted but forgotten.
Overall, food is delicious but these little mishaps didn't make the experience top notch like I had expected and previously experienced at the Park Lawn location a few years back. The interiors and design of the restaurant are very beautiful.
Would I come back? Yes because I love the food, but I hope to see some improvements on the attention to detail whether it's in the dishes or the overall customer experience. I don't think I would wait over 2 hours again to get a table though. I also found the music at the restaurant to be a little too loud as it's mixed with the sounds of people talking. I think it would create a better experience if the music is slightly lower so that it's not too much of a sensory overload. read more