I've never had any issue getting an appointment, and the girls at the front have always been very…read morekind. Even though there is now a new Doctor he's also very thorough.

Please keep in mind when you purchase your glasses please read the small print on your receipt (…read moreAll Sales are final ) unfortunately if your unhappy with your glasses your stuck with them )

Came here because some sunglasses I purchased inner eye holder (whatever it's called) was loose. I…read moretold them about it and they said they could try to fix it. The ladies were so nice here at Porter Ranch Optometry! A lady attempted and tried but it was a fail because i need to go back to Louis Vuitton store to get the glasses replaced. However, the service was phenomenal the lady that helped me was very sweet and personable. The store is very neat as well ! They have many brands of glasses here! I will come back here to order prescription glasses that I need!! I highly recommend here if you need glasses!! 5/5 for me!! -Marshay D.

Overall average experience. Parking is tough so plan ahead. Once inside, they told me they have…read morefree valet services though. Appointment was easy to make. I was seen 10-15 minutes after my appointment time. The first examination room could be cleaner. The machine was also a tad bit high so I wish they had an adjustable height chair or machine. Dr. Kh. was good, but she was very much focused on directing the conversation in a way to sell more services. She told me that everything was alright, but she would like to watch this and that and for that I needed that...in a tone that made me wonder if there is something wrong with my eyes. I also didn't know that people of my nationality have different optical nerves. I hope that is not a bad thing.

Yesenia was phenomenal. She helped track down my VSP insurance benefits over the phone, right-sized…read morethe lenses perfectly for my RX and computer use, and answered every question with patient, friendly expertise. She also gave me a great deal and somehow got my glasses cut in about 30 minutes once I finally picked a pair (after trying five frames!). Truly exceptional service, highly recommended!

Friendly they fixed my bent frames as a courtesy, so I'll definitely go back when I get new…read moreglasses and prescription

Our experience could have been better. The front desk staff is amazing but the doctor was an…read moreinteresting experience. I was informed that she specializes in children. However, they should have said certain children. My child has developmental issues, which the Dr. tried to suggest twice as autism (which was troubling seeing that area of expertise is not her field). Although I told her he is not autistic but does have developmental delays. My son had a difficult time getting his eyes checked but he was doing his best. What bothered me the most, is when she went to dilate his eyes. He was scared and screamed. She covered his mouth. I was appalled and wanted to walk out immediately. How can your staff say the doctor specializes in working with children but doesn't use any techniques to calm/console a nervous child. At that moment, I decided we would not return.

They have always gotten me in right away. The staff and Dr Carol are amazing. I recommend them…read morehighly.

My family and I feel so lucky to have found Avant Eyes Optometry…read more I live in Porter Ranch and used to drive all the way to Burbank to see my old optometrist. When Avant opened at The Vineyards, a friend recommended I give Dr. Kataria a try and I'm so glad I did!! She is incredibly thorough. Not only did she explain everything clearly, but she also showed me detailed images of my eyes, helping me for the first time truly understand what was going on. It's true what they say, a picture is worth a thousand words. Best part is the office is spotless and equipped with state-of-the-art diagnostic tools. I was so impressed by Dr. Kataria's knowledge and kind bedside manner that I now bring my two kids as well. I'm grateful to have such a high quality, locally owned practice right here in the community. I love being able to support a small business that genuinely cares.

Thank you for your response, but I respectfully disagree with your position…read more Regardless of your inspection process, my glasses failed within a very short period of normal use. That should not happen with a quality product, especially at this price point. While I understand accidents can occur, there was no misuse on my part that would justify the frames breaking so quickly. What I find most concerning is being asked to pay a $50 shipping and handling fee for a warranty replacement--especially when the item has to be sent out multiple times. As the customer, I should not be responsible for covering repeated shipping costs related to a defective or failed product. A warranty is meant to stand behind the product, not shift additional costs onto the customer when something goes wrong so soon after purchase. I would expect a full resolution without out-of-pocket expenses in this situation. I hope you reconsider your stance and work toward a fair solution.

I've been coming here for a few years now and it's so nice to have the same, familiar, caring and…read morefriendly staff. Appointments are met promptly. The office is a cozy and clean facility that meets me with quality care. I love that the front desk staff is super helpful with selecting eyewear yet they aren't pushy or overbearing. I really appreciate the space they give you yet are ready to assist when asked.

Great experience, the staff is very welcoming and makes you feel just at home! Their names are…read moreJohnny and Angelica! Dr Sharon is also great. All around a great spot and highly recommend it to all.

Great customer service and many good choice of glasses! easy and quick process. I really liked the…read morecleanliness and set up of this place.

Terrible customer service if you request for a refund after paying in advance after you are told…read moreyour prescription eye-glasses will be backordered for three months, Studioeyes Optometry does Not want to refund you your money!

Excellent and prompt customer service from Amy... this location is in the mall between JCPenney &…read moreDick's Sporting Goods on the bottom floor. They have tons of really cool designer frames! Ralph Lauren, Armani, Coach, Ray Bans, even Swarovski and more! I love to look around their large collection! The store is clean, they have an ophthalmologist on duty and staff is nice. They know how to handle insurance and get you the most bang for your buck. I'm glad to know they are here...

When it came time for new glasses Kaiser had a disappointing selection and the other optometrist I…read morewould have gone to had relocated further away and is no longer an option for me. While at the mall I went to see what LenCrafters had to offer and was very pleased with the selection so I came here. The prices were reasonable and comparable to where I was going before and there's a very high emphasis on customer satisfaction which I appreciated. I would definitely recommend coming here.

I stopped into Lenscrafters today for a sunglass repair. What a beautiful store! Rolando helped…read morewith finding the right screw that fit my sunglasses & quickly fixed it. Rolando was friendly & refreshingly welcoming. While I was not shopping for new glasses, as I looked around, I was impressed with the brand names & selection of frames. For me, the most important reason to shop anywhere is customer service. When Rolando had completed the repair, with a smile he said there was no charge! Thank you to Rolando...He made my day! I really appreciate the care I received today!

Such a disappointing experience. I've been going to LensCrafters for over 10 years and this is the…read morefirst time I've ever had a bad experience. Went in without an appointment to get a new pair of glasses + and eye exam. It just felt like none of the staff knew what was going on at all. I came back 10 days later to pick my glasses up and was greeted at the front desk with, "do you need help with something?"... well why else would i be at the front desk? The lady was so rude and ditsy. I purchased a pair of Moncler glasses and she ended up handing me a case that says Ray Bans, to which I ask, "Oh are these Ray Bans?" and she replied back, "Girl, I don't even know..." ????? Hello?? Sorry?? I just spent like $400 on frames and an exam and custom lenses I would sure hope you knew?? I went in with my contacts and wasn't offered a case to place them in to try the glasses on, nor asked if I needed the frames to be re-adjusted.. Which now, a day later, realize I need.. Will definitely not be coming back to this location or LensCrafters ever again... Will probably go to Costco for a fraction of the cost and same quality..

Thank you Lencrafters for another round of fantastic service!!!…read more My first experience with Nelly 6 months ago was efficient, friendly, and caring service when she completed my 3 pairs of Oakley Prescription Glasses. I came in today, with no appointment, to request an emergency repair on my glasses. I was pleasantly surprised when Nelly remembered who I was and how she could assist me with my repair issue. The repair was completed at lightning speed. Nelly, thank you for taking the extra step today. Cheers, Blake Brown

Wish I read these reviews before coming here to this location. DO NOT GO HERE!!!!!…read more There are other LensCrafters locations that are so much better - save yourself the trouble. The front desk workers are absolutely awkward and unhelpful (except for Heather, white young lady with black hair), the doctors are just rushing their appointments/giving out incorrect prescriptions, & the manager (maybe Jenn? Older white lady with blonde curly hair) has the most horribleeee attitude. I've spent 4 weeks back and forth due to being give the wrong prescription, scratched glasses, and only to come out with "you should've bought the protection plan I don't know what to say". Will be emailing corporate as well to make sure this is known about this location.