We went to NBF to but my daughter a sofa. It's was her, my son, and I. After shopping decided to go this location. The hostess was great and we were seated quickly. Now let's talk about service. I excused myself to use restroom. My daughter ordered her and brother their drinks, well half hour later no drinks no waitress. 45 minutes no waitress no drinks. I went and asked the hostess about our MIA waitress. She calls on walkie and 10 mins go by and no one. Took my kids and left. Worse service. read more

My husband and I went to Cheddars last Friday. It was crowded when we arrived, but we only waited 5 minutes to get seated. Ida, our server, was very nice and attentive. The manager checked on us several times as well. I got chicken and it was cooked perfectly. My husband had fish with a crab sauce...very good! We will be making Cheddars a regular stop. read more

My wife and I went here last night for dinner. Place was almost empty so we figured we could get in and out pretty quick. We ordered an appetizer, onion rings. We told our waiter, Mitchell, that we will order our meal after we got their onion rings. After waiting a few minutes we still have not gotten our appetizer so we told him we would go ahead order a meal in anticipation of receiving our appetizers soon. Well, the appetizer in the entree came out at the same time. Then the waiter did not return to our table to refill I drink the entire time we were eating. We had to get his attention to get our check. Needless to say we were disappointed especially given the fact that the restaurant was nearly empty. read more

Came in to place a to-go order at the bar. Y'all need to give that poor bartender some help. He was working super hard filling drink orders from waiters and taking to-go orders and filling drinks at the bar. My order was ready in about 15 minutes and the food was great. I just felt bad for the bartender, he needs more help. read more

First time to this Cheddars (& it's been many years since I've beEn to one). We had the Better than Mom's meatloaf & the Balckened fish. BOTH EXCELLENT! The meatloaf was delicious and the bourbon glaze on it was AMAZEBALLZ!! Avery was fantastic! In fact I asked about a few different menu option, 1 of which was the meatloaf and she gave very honest opInions/critiques. Her recommendation for the meatloaf and our on glaze was spot on! It was delicious! Avery also gave great service. Well done Cheddars. read more

Had a very bad experience at your location in The Colony Texas. I took a bite out of the chicken pot pie I ordered and found myself chewing a 4" long piece from a steel wool scrubbing pad. The manager apologized but I feel she could have done more. No one could finish their meal after this. Extremely disgusting. In addition, the appetizer of Spinach Dip came out lukewarm as if it had been sitting for awhile and the ceasar salad was very soggy. The bathrooms were disgusting as well with unflushed toilets and dirty floors. read more

Been there a few times. I'll give it a 4 because the food is very good. One of the best sirloin steak I've ever had, in fact. Problem is the bartender service. The bartenders are very slow but I have a feeling it's due in part to the fact they have to deal with a constantly ringing phone for To-Go orders and still have to serve the patrons at the bar. This location is pretty busy for to-go orders so I think they should have someone that's not a bartender dealing with to-go. read more

One star. Worst experience at a Cheddar's ever. I have eaten at other locations numerous times! And have also dined at this one before and the burger came out hot and very tasty! Start off with the queso. Cold. Chips-did the lid fall off of the salt shaker? Cheese curds- salty as hell! So obviously the prep people are super fans of salt! Meal- I ordered the sirloin and fried shrimp, baked potato loaded, Mac n cheese-yes, loading up on carbs! Steak-cold. Shrimp-cold. Mac n cheese-cold. Baked potato- didn't even melt the butter or cheese! That is how cold it was. So, boxed most of it up so I can microwave it at home myself and moved on to the Cookie Monster. Cookie monsters used to come out hot with the chocolate chips melted. Not this time. So is the oven broke? Cooks don't know how to cook? I don't know. But for sure know they need help! So my conclusion is poor leadership and staff that showed little care. Will I done here again? Doubt it. Cheddar's-get your crap together. More establishments are coming to your area and would hate to see yours have to close. read more

Service was slow as could be. Food was not good at all... I will drive further to a different location that cares!

Terrible Terrible service....onion rings came out as a VERY COLD appetizer..Never got our food after sitting there over 25 minutes. The manager on duty came out he was not very friendly he said I'm sorry, we decided to leave he said Bye Bye...and it was NOT busy.This Colony locations Sucks!! Never again!! read more

I was craving some chicken fingers as an appetizer... they didn't have it on the menu so I ordered it off the kids menu ... after about 20 minutes of waiting I asked where my chicken fingers were I was told that I can't have chicken fingers as an appetizer and it had to come with the meals despite the fact that I asked to have it brought as an appetizer I ordered a burger n french fries ... for my entree ... and I sh!t you not , there was a bug in my french fries ... I brought it up to the manager right away .. she apologized The biggest slap in the face was when she comped me for my appetizer and not the bug filled entree Stay away .. they don't give you what you want when you want nor do they want to admit their terrible service read more

Our waitress had great customer service however beware since this establishment is new the wait for food, requests for more or extra anything may be delayed. I'll return once they've been open a little longer. read more

Very Poorly Trained staff, terrible service. No manager in sight. Your best bet is to it next to a wait station. We got our salads after our entrée, and felt like nobody cared. The food is getting comfortable to vintage Bennigans fare. It was like going to an extremely crowded hotel business event that was trying to serve food. read more

Came here with my family after a vacation to have dinner and this was one of the worst dinners we've had out. The hostess was obviously high and talked completely disrespectful to everyone and acted like she wanted to be anywhere but here. The food was decent - at best - and came out cold. Never going back. read more

I like Cheddar's...normally. I was just served the most disgusting plate of catfish in the history of "fry dom". It was fried to a crisp on the outside, yet mushy inside, kinda like they filled an empty breadcrumb shell with greasy catfish paste. The waitress, Tara, gets the star. She was fantastic. I have had the catfish at the Allen location several times and was pleased. Hoping today was an anomaly. read more

I really like Cheddar's. I have gone many times and the food is always good. Since I usually end up going on weekends it's more crowded but I don't care because the food is always good. I also like the atmosphere so it's a win win for me. My daughter worked at one in Tyler Tx which is the reason I tried one in the first place. Introduced my brother to a Cheddar's and he loved it also!! read more

Really liked this place. It has gotten better since it first opened. The size of portions is great I almost always take stuff hime. The prices for drinks is good also. I just wish the floors were not so slippy both my friend and I slipped walking to the bathroom. read more

Cheddar's Scratch Kitchen - American Near Me - The Colony, Texas

This restaurant can't keep up with telephone orders for pickup. Sunday I called in a family order after church at 12:30. I was told to wait between 25 and 30 minutes for preparation. They also asked me what type and color of vehicle I would be in. I pulled in front of their restaurant at 12:30. I waited 30 minutes with no meal or contact from anyone so I called the restaurant again. 10 minutes after that call, a young man came out to my vehicle to tell me they had no order for my type of vehicle. I drove home to check that I had called the right Cheddars. I had. These people are not on the ball. read more

I have liked the food at other locations, but I tried three different ways to get to this restaurant only to be blocked. You cannot be reached directly from the feeder road from Main Street, or like coming westbound past Nebraska furniture Mart unless you know where to turn in. If you turn too soon, you'll end up being forced to circle a mile or more around the whole property. A simple curb cut from the entrance to the garage for the furniture Mart would have solved this. Do not attempt this without someone who knows how to get there or a GPS read more

Contacted Cheddars on the phone at 12:30 with an order for carry out. Was told to pickup the meal in 25 to 30 minutes. Arrived at 1:00 pm and sat in the parking lot for thirty minutes. Finally I called the restaurant and asked if I was supposed to let them know I had arrived. No need, I was told. They asked what kind of vehicle I was in. (I had given them my vehicle description over the phone when ordered). 10 minutes later a young man walked out to my car and told me they had no order for my vehicle type. When I got home, I doubled check to make sure I'd ordered from The Colony Cheddars. I had. Trying to help local business didn't pay off today. They've lost my business for good. read more

Just tried to go to cheddars in the colony. We were a party of two. My fiancé went in to see if there was a wait and was told no and that we had a table. When we went back in the person who said we had a table was gone but we were told by the hostess just to go down the aisle and then take a left where they would be a series of this open and available. We did exactly as instructed and said down in a row at empty booths. We waited about five minutes until somebody finally came and asked us about the fact that we had no drinks or menus. They explain the situation and they immediately brought our menus and drinks. Meanwhile the five booths behind us filled up but nobody came to take our order. After they took the order of the table behind us, they came to our table and told us that we would have to move because there was no server available for our table. This was complete man sense as the table behind us had just been waited on even though they arrived after we dead. After having such shabby service we decided to leave and as we told them we will not be back. Frankly, in my opinion there food is not that great and it certainly does not justify the service which is extremely lacking. Do yourself a favor and find somewhere else to go as there are many of them in the area. There are not any cheaper than anybody else but that type of service cannot be supported. If I could give them a no star review I would! read more

And I give it a one because I have to put something but they never called our name. Seating people is not this hard. They handed out the buzzer and then started to call from a new list without moving they people from the original list. Food a wait of over a hour and I couldn't even finish eating the ok ribs. DONT waste your time lots of other great places to eat in the area. On the way out lots of empty and dirty tables and many people waiting to be seated. read more

Let's start when we walked in. We were greeted fairly quick and sat just as fast. This is where the good stuff stopped. Our Server was nice as well. My wife an I ordered drinks and the kids had sprite. I had the pina colada and it felt like I was drinking syrup through a straw. It was not good. My wife's drink was ok. We waited 45 minutes before our food was served! I had the meatloaf and my wife had the Cajun pasta. My meatloaf looked like it had been baking under a heat lamp for a while. The bed of mashed potatoes was bland and the buttered corn of the cob was definitely from a can. I got a beer from the two choices of draft beers. Then before we're done eating, our check gets dropped. We wanted dessert but weren't even asked. If I could give it half a star I would but the host stand and server were the only things that were even close to being ok. We had such high hopes and we were let down. read more

Terrible experience. Our food was brought out at different times. My steak and shrimp was cold as if it came out of the fridge. I ordered sautéed mushrooms on top of my steak so when it came out 20mins after others got their food, I sent it back. The waiter said they would make a whole new one. They brought it back and it was hot but once again, no sautéed mushrooms. I sent it back for the second time. It came back with mushrooms but with more than just that. It had a hair (pictured) and a bloodstream in my "medium" steak. I couldn't even cut through the steak without working hard for it. I am swearing off Cheddars altogether. My friends have had similar experiences too. read more

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Decent food and good prices but HORRENDOUSLY understaffed and slow service. Took an hour to get a check.

Terrible service and they don't know anything about food allergies. Everything we ordered was incorrect and it seemed it was the same for the people around us. read more

Great food and decent service. There is always a wait (which is to be expected) but the wait area is very small so people are forced to stand around the entrance. This makes the entrance VERY crowded and it is difficult to enter and exit/maneuver around. Kind of kills your mood before you even get to eat. read more

As others have stated the To-Go service needs a serious makeover. The bar just can't handle making drinks, serving customers, and getting To-Go orders. It is very frustrating when you call ahead and see your order sitting there while they are doing everything but getting you your food. Then they pack it, but wait we are missing this and that.... takes another 10 minutes to get a salad from the kitchen. In this day and age how do they not have a separate To-Go counter... Hello just look at Chilli's, Applebee's, or any other mid priced restaurant. Take a hint! read more

I went there tonight with my family. It was a Tuesday night . We had to wait 45 mins for a table . Very unorganized there . Then we sit down and wait 30 mins for our appetizer of chips and spinach dip. Waiter took our order after 45 mins and then we get our food over 1.5 hours of being there. The waiter did not know how to prioritize . The food was good but seriously understaffed. Hire more people. This place sucks and will never go there again. I also felt like I was in a foreign country in there. read more

If I could give a no stars rating I would I was very disappointed in the customer service as well as I left still hungry. I ordered grilled salmon I waited almost an hour to receive almost cold food. Sadly I was a little annoyed when they asked if I wanted them to put it in the microwave. No I did not come to eat reheated food read more

We are still scratching our head as to what makes this a scratch kitchen. Salty chicken nuggets. Don't bother with the ribeye.

The service we received from our waitress was sub par how ever tyr service we received from Vanessa a server at another table was excellent. She was there on the spot by volunteer ing to assist us when our son spilt water. Our normal server just kept saying she would get to it but Vanessa took initative and did and excellent job. We will come back abs specifically ask for Vanessa !! read more

Cheddar's is one of my favorite restaurants, when done right. Unfortunately, the last few times I've been to this location the service is always horrible and just seems lost and confused. Today, we decided to give it another shot since we've stayed away for a few months and all seemed great until we got seated. Our server greeted us quickly but that seemed to be about the only quick thing about her. We ordered drinks which finally came after we had finished the appetizer (lukewarm queso). She forgot the limes for my club soda, the bourbon sauce for my food, and that wasn't even the worst thing. My boyfriend ordered the salmon and hand battered fried shrimp which she specified when taking the order. When the food came out, no shrimp instead our plates were full of cold food. Asked her about the shrimp she said they were working on it and that it'll be nice and fresh, thinking it would be nice and hot out the fryer. Nope, when it finally came out after we were done eating she came with grilled shrimp. After that we hurried out of there regretting our decision to try it again. FYI this is the only place I've ever been to that charges $2.49 for soda water which is dumb as hell. read more

ATTENTION!!!!!!! PLEASE DO NOT EAT HERE! Tables and floors were nasty, and the food was thrown around on my plate, the question is why I stayed after seeing this, my waitress was nice and attentive but the manager SUCKED! After I told him the food was horrible he didn't take anything off, employees standing around doing nothing just like the manger.. WiLL NEVER GO BACK! THIS PLACE NEED TO CLOSE DOWN IMMEDIATELY!!!!!! This place need a whole new staff! A one star is to much for this place read more

Worst service ever!!! Totally ignored by waitperson most of time. Had to keep asking other people including manager to help us.

First time here at this location. The food was good, but the service was awkward. I think the waiter was inexperienced, more concerned with bussing the table than the order. We had little kids which made the long wait a little worse. Refills took long enough that we stopped bothering to ask, but food was pretty good so maybe we'll give it another try when they are a little more seasoned. read more

Ambience was nice. I ordered tortilla soup and spasagne (cross between lasagne and spaghetti). Soup was ok and meal was very good. The portion was good value as well. The service was a work in progress. Soup came after meal. I had to ask for it or I am not even sure I would have gotten it. Same for refills and check. I think the place has potential to be much better so maybe it needs a second chance but I will wait a little while. read more

Wait and service were not up to other cheddar locations we visit frequently. Wait staff was unresponsive and took there time. Love the food but the wait and service will make us think twice about this location again. read more

The food was very good however the service is horrible. The drinks were served after 15 minutes. Our main courses were served about 30 minutes in. Extra items requested were either not delivered at all or had to be requested twice. All-in-all a frustrating time at Cheddar's.. read more

Tried to place a to go order for the past 10 minutes and kept getting put on hold. The same girl kept answering like I was a new customer calling. It's very annoying and unprofessional. If you want to order food then don't get it from cheddars. I was trying to call before we clocked out for my break at work but they pissed me off to no end not answering. If I could give 0 stars I would. read more