The manager Kevin will not keep his word... I was told that he would email me a gift card for my issues I had with my food at the restaurant... he didn't .. I called and was on hold for him for a while so I just hung up ... read more

we were there for 2 hours and our food came out incorrect. service was ok but it should not of taken an hour and a half to get our food.

The worst service I've ever experienced. Never came and checked about refills. Ordered fish and chips and a cheese burger. The bun was burnt and the hamburger patty was burnt. Looked on our receipt and the burger was ordered well done but we were never asked.They brought out chicken fingers with tarter sauce instead of fish. Asked for manager and have been waiting over 5 min, finally got a manager and he was apologetic and comp'd the meal but not worth all the hassle. read more

I have not visited a Cheddar's restaurant in quite some time but we decided to give it a try Friday night after friends invited us to meet them there for dinner. We were seated in the bar area & enjoyed great service by a friendly guy named Ronnie. We shared a spinach dip appetizer that was super yummy! My husband a I shared the Key West chicken & shrimp for our main. At a little over $10 for the entree, that included a bed of rice and two sides, I felt it was a great value! I especially enjoyed the grilled shrimp! The pineapple pico de gayo was a perfect accent and not too heavy. For dessert, we had to go with the cookie monster (hit chocolate chip cookie with ice cream, hot fudge, whip cream and a cherry on top). It did NOT disappoint!! Overall, we had a great dining experience... good food & great service! read more

Cheddar's Scratch Kitchen - Absolutely love the cookie monster! - American Near Me - The Colony, Texas

Here visiting. The location is lovely, customer service is great, the food is delicious, oh and I'd especially like to add that the coleslaw is amazing!!! read more

dirty restaurant, indifferent service and poor food quality. Overall not worth it at all - many better options available

Father's Day visit. A loud shout-out to the crew at Cheddars in The Colony! The waitress was on top of everything, the drinks were delicious, the food was cooked just right, nothing missed/forgotten/undercooked. Flawless! The food was super fresh. The Presidente Sangria was amazing and refreshing, as was the Peach cocktail. The hot fudge cake sundae was the perfect temperature and consistency. Very clean! Very nice! Can't rave enough about the service especially on such a busy day! Many thanks!!! read more

See all

This location was great from the staff to the food to the drinks. You get free rolls to start off and they are absolutely delicious. The strawberry margarita swirl was cheap and tasty. We got the cheese fries which were all right and then got the quesadillas which were great. Definitely recommend this place. read more

Hosts immediately sat us but once we were seated a waiter never came by. Around 15 mins of waiting we walked over to a server to let them know nobody had come over and they said they would let the servers know. We waited a total of 30mins and not once did someone come over. My partner noticed a bunch of young workers just fooling around by the server station, really unfortunate. read more

Lived near cheddars for 2 years. Never been. Turns out its the same place we had back in our hometown. Loved it. Plenty of variety, we all could find something we liked. And there honey butter croissants are definitely a good way to start a meal. read more

My husband has never tried this place so we thought we'd give it a try on a day it may not be too busy or crowded. Around lunchtime today we arrived to the front host counter. A young man rushed up to that front counter from the back in a panic and we mistakenly thought he was the host so we greeted him and he didn't even look up. He checked what he had to on that desk and headed straight to the back again without glancing up or making eye contact once. Now I work in customer service so I completely understand being off, in a hurry, or even in an area that is not your assigned station, but a little recognition goes a long way to make a customer feel like they've been acknowledged. Fast forward to a few moments later as the actual hostess swings around the corner with a huge smile on her face and were seated immediately. We're given menus at this point and seated in an area close to the bar. I look up and as luck would have it, the guy with zero eye contact is our waiter. I'm already thinking greaaaaaat but I shake it off. I notice we're seated next to a table with 3 young men who had constant contact with our waiter; I'm talking 5-6 minute conversations versus other tables at 1-2 minutes. We order drinks, an appetizer,food and already tell he knows the table next to us based on the time spent with us. The entire time you could tell he wasn't focused on other tables. Every time he left the kitchen he'd shoot straight to his table of friends have a quick convo and maybe check on his others. He nurtured their orders by letting them taste their drinks/food to make sure it was okay. Meanwhile he dropped our drinks off and mumbled that he'd check on our queso (we ordered spinach dip). Then he brought our spinach dip out without any conversation and finally brought our food and placed it next to the empty spinach dish he didn't take away.. He mumbles "how does everything look" before he even places the dishes down and scurries away without even waiting for an answer; you could definitely tell he was just going through the motions. He's now back at his favorite table and my husband and I automatically know our food's been sitting out as everything was cold. It was tasty but you could definitely tell he wasn't focused considering the complaint I overheard from the table behind us and the fact a manager was sent to that friendly table to ask a few questions. So, I'm sure the food is great when it's hot, the drinks were strong, and wasn't completely busy. The waiter was the main reason I couldn't give all five stars. I understand friendly visits, but focus on ALL of your tipping customers. read more

My family and I came to this place for my birthday to change things up a bit. We always frequent the same places when we go out to eat and it's often because my kids are so picky. If mac and cheese isn't on the menu I can guarantee my youngest stages a protest. I've been to Cheddar's before, although not in a very loooong time, and I was pleasantly surprised by the visit. They have a variety of choices on the menu (you should really be able to find something for everyone) and a great drink list. I immediately told my fiancee we needed to come back for happy hour. We both decided to order the Painkiller which is limited to 2 per person. He and I are usually very disappointed in the amount of alcohol given in a drink but this had just the right amount and probably more than enough for the average person. Overall, the visit was a nice one, no real complaints. I gave it 4 stars because I just wasn't overwhelmed with the food and service. It was good enough, but not something that stands out in my mind as an experience I'll rave about. read more

Cheddar's Scratch Kitchen - Cheddar's Painkiller - American Near Me - The Colony, Texas

Absolutely Pathetic!!! Go a little further down for food that's COOKED to an edible liking! Went here to order food and had it To Go since I'm 8 months pregnant! Ordered the New Orleans Pasta, Chicken Strip Platter and the Vegetable Plate. To begin, they forgot my sides I ordered after I've paid and they've brought everything else out. The New Orleans Pasta was BLAND! Awful, I mean No Sauce, The Sausage was undercooked as was the EFFIN SHRIMP (An absolute NO) and the chicken pieces were BURNT! The Vegetable Plate had THREE orders of Broccoli Cheese Casserole & ALL 3 were COLD, Not Seasoned & FULL of Broccoli?! Some Rice & Cheese would have been nice ya' know! The French fries were stale, brown & had a funky taste & the Croissant was Old... not fresh at all! This location REALLY has to step it up! There are too many businesses around the area to be a complete FAIL. People pay their money to have a great meal, great service & to keep you all IN BUSINESS. This visit was horrendous & I wouldn't recommend it to my enemy. Then again.... Hahahaha! Yeah guys, STAY AWAY. This Cheddar's is not worth it! Management, get your people together. All of them. Geesh! read more

Cheddar's Scratch Kitchen - The Pasta... Watered down Slop! - American Near Me - The Colony, Texas

See all

I was enticed to try this location from a special promo. Upon entering, our party was greeted warmly and we were seated immediately. The atmosphere was very nice and open. Our server provided excellent service. Good variety of comfort dishes to choose from. Our food was tasty and delicious. Ready to come back for round two! read more

Cheddar's Scratch Kitchen - American Near Me - The Colony, Texas

See all

Out and about to hit up Nebraska furniture. It's getting late and I am getting on the peckish side of hunger. I love Cheddars in Bedford but this place has more than a few slam reviews. I am hoping they overturn some of it tonight. Wish me luck. So far seating time was PDQ and the place is packed so that is a plus. Drink to table from seating was boom, quick. Ordered a salad to start. Ordered extra croutons, came out zero croutons. First world issues. I don't want to live in a world ....who am I kidding. He noticed right off the bat and brought me plenty of those golden crunchy nuggets of garlic toast. Great salad. Great service correcting a detail missed. Has checked on us a few times with updates on the order and check the drinks. Everything came out great. The 14 oz. Ribeye was pretty dang good for the price. Have had a few steaks at " market price" that weren't as good. Amazed. But service was truly the star this time. I saw the single star reviews. So glad I ignored them. Maybe managment changed. Who knows. Clean restaurant. Great service. Good food temps and portion sizes. All in all a great experience door to door. Yelp on folks. Glad to have your help. read more

Service was excellent. We both wanted a chicken fried steak but will stay with burgers from now on. We did t eat even half of ours. Just not that good. Price was good read more

My daughter wanted comfort food. Well, our server was pleasant but slow service. I wondered where he had disappeared several times. My order came with broccoli rice casserole instead of carrots. Small mistake. No toilet paper. When I complained, staff did not react as I would have thought. Would have liked just a simple I am sorry. read more

Unacceptable service and food. I don't complain much but this location on this visit was really, really bad. After I posted a review Kevin called and we talked. here it is more than a month later and he did not make good on his promise to make it right. I have called at least 6 times and nothing except a promise to call by six...that never happened. Wow. read more

I saw the reviews on this place and was surprised. I had it once before at a different location and didn't remember it being awful. I was intrigued to go and see if it was as bad as people said. We came in on Tuesday evening about 6 after walking around at Nebraska Furniture Mart. We were seated immediately, restaurant was about 20% full. A server found us at our table within 3 minutes. I would give him an 8/10. He only briefly forgot my wife's unsweet tea after her request. He apologized and rushed to get it. We also ordered chips and queso , which I would rate as average. For an entree I ordered the monte cristo which was actually one of the best I have ever had. Overall I am extremely surprised to give this place 5 stars, and that is mostly because the level of service(average) and the food quality(relatively good) far exceed the price (really low) read more

See all

This place is an absolute joke lol. Place order, they totally fuck it up. Call and they give a gift card. Used the gift card the other dsy, and they butchered the ordee again, call to tell them about it, and they hung up on me lol read more

What a disappoint..exact reason I avoid this place. Ordered so called moms meatloaf...it was more like a TV dinner. They served it to me microwaved..came pipping hot in the middle and was little dry. There is no cheddars scratch...our table also ordered chicken fried steak...came with very less gravy and no toast on both the orders..will be my last visit here read more

Cheddar's Scratch Kitchen - This ain't no scratch kitchen... y'all - American Near Me - The Colony, Texas

Cheddar's is always so hit or miss for me. Todays experience was awesome. We had a wonderful waiter- fast, great service. Food came out perfectly, drinks were always refilled. Also I will note I ordered the monte cristo and it was delish. I couldn't finish more than half. read more

While we were waiting to get seated someone came in and demanded to be seated before everyone else waiting. My first instinct was to escort them out but the manager diffused the situation professionally. The service was great, the Painkiller drinks tasted amazing, and I could eat the salmon everyday. I was shocked when the bill came up....so much food and one of the cheapest meals we had in a long time. read more

The service was absolutely terrible my food was terrible and when I mentioned it to the waitress she shrugged it off. I don't send my food back so I didn't eat. my waitress Emily H kept making sure other tables were satisfied. She didn't check on us once. We sat at the table with empty drinks and cold food. Waited 30 minutes after eating to get a check, but only after calling the manager over who was very aggressive. He didn't apologize and seemed to not care at all. Customer service is a big deal for me. I will not come back to this location or any other cheddars for that matter. read more

This is a very mixed review. I have eaten at this particular location several times will various results. My review is an average based on all visits, with today's being the worse visit. In general, the food is very good and you get plenty of food for the value. I almost always have leftovers to take home. Today's experience however was vastly different. I went with my family because I really wanted the half rack of ribs and grilled shrimp combo. We all places our orders, about the time we would usually receive our meal the waitress came out to tell me that she was just informed the ribs weren't available. Seems the morning person forgot to start them (takes 6 hours to smoke them). The rest of the food ordered was ready to be served. We should have left at this point, however I ordered a hamburger instead. The server (zero issues with her) informed me that the manager would comp my burger. Imaging my surprise when the burger that came out looked like the size one gets on the kids menu. During all this, the manager never came out. I asked my server about it, she said the manager on duty didn't like talking to unhappy customers. I think that manager needs to be replaced. I will continue to dine at this restaurant, however not at this location. I had a call from Kevin, the GM of this location. He invited me back and asked to have another chance to earn my business. Today's meal and service were beyond excellent. read more

Service is slow; it felt like forever for the food to come out! A little busy on a Sunday, but it's not packed so why is food taking so long to come out and meat is being over cooked?? Meat is way over cooked: steak, medium-well (came out over well done, like leather); 2 burgers...both came out like hockey pucks. Side items were good. Chicken tenders were great. They definitely can't get red meat right. read more

Food and drinks were good. Plus it was very affordable. That croissant with the honey butter are delicious.

I had a burger, fries, and a beer. The venue Super nice inside. The finishing is spectacular. Everything feels first class. Even the music volume in the bathrooms was just right. This place is built for volume and you can tell. It kind of reminds me of a burger / sandwich / homestyle / focused Cheesecake Factory. This is a good thing. I like me some Cheesecake Factory. The Service Well, this part was not so great. The server was pleasant. However, we were sat in a corner table and I think she forgot about us a few times. You can almost always get two beers out of me but she never even asked. Also, she forgot to bring me the french fries. I got her attention and finally got the fries and also asked for some yellow mustard. I was nearly finished with the burger when she finally got back to us with the mustard. The Food My burger was super good, mustard or not. The fries, once i got them, were hot and delicious. Summary I would go back in a second. I think we showed up at an odd time ~ 3PM. Which is often a shift change. I think we got unlucky on the service. The food was a hit across the board. My mom had a club and potato soup. It was also good. I am giving it 4 stars. The service needs some attention which very well could, and probably was, a fluke. Happy Yelping! Rick read more

Cheddar's Scratch Kitchen - American Near Me - The Colony, Texas

Great food and service. Over 20 orders and they got them all right. The honey butter croissants were a hit. Great taste all around. Can't wait to place my next order. read more

Allison offered great service. The food not so much. Pink chicken breast, ice cold shrimp, undercooked baked sweet potato. The green beans were were good... Disappointing to say the least. Wife enjoyed her Monte Cristo. read more

Cheddar's Scratch Kitchen - American Near Me - The Colony, Texas

Interesting to hear a server say that they're "just killing time" with the bartender, when you've been watching your drink sit in the well for at least the last 5 minutes. His single beer gets poured a couple minutes later & he runs it.... alone.... while my drink still sits there. You'd think a large restaurant like this would have better service standards but that's obviously not the case, as he was the third employee to leave my drink in the well. read more

This place is absolutely the definition of a below average restaurant. I've been here on several occasion and the service is below average and the food is ok. It's cheap which is one thing I will give to the restaurant. I remember the last time I was there the waiter told me he forgot to put my order in 20 minutes after I placed the order. It took another 15 for me to get my food. Another time they rushed me into ordering my food saying kitchen is about to close and it was like 8:30. You'd think the food would be there fast but no it came 40 minutes later. I keep going back because of the convenience but wouldn't recommend this place and try to avoid this place as much as possible. If they had better staff this place would've been great but no they all lack customer service skills and are extremely rude from my experience. read more

Not what it used to be.. will not eat there EVER AGAIN. Atmosphere sucks. Sat in the bar area and the waitress was pulling her hair while working and making drinks. Gross!!! read more

Noah the bartender drinks were great hun getting our food, box, and check was complete crap had to ask two people for stuff one lady said this isn't my section but I'll let him know the other said let me get Noah. No drink refills, food came out wrong I'm extremely disappointed this used to be our favorite restaurant. read more

This place is always packed so I was expecting a great dining experience. It was just ok. Their drinks are creative and very reasonably priced. I had a Pain Killer, all I needed was one. Service was average, probably because it was so packed. The food was just average. We had the Wisconsin cheese bites, I was expecting breaded cheese curds. It tasted more like mozzarella bites, nothing earth shattering. I had the Ribeye, it was very fatty and I ended up just bringing it home for my dog. I'd go back for drinks but nothing on the menu stood out. read more

Cheddar's Scratch Kitchen - For less than $7 you can enjoy this Pain Killer. (Limit 2) - American Near Me - The Colony, Texas

See all

No delivery. Favor can't even walk in and order. They have rejected them. I am super disappointed and there's no need to do this. They are loosing money everyday from customers like me. read more

Food was okay, basic Cheddars fare. Service was basically non existent starting with the waiter telling us she was "in the weeds" so would be a bit, and then "I've never worked the bar area before". We were at our table for almost 20 minutes before she even took our food order. Won't be back read more

A-OK. Mixed bag - some good, some okay, some meh. We've only done takeout from this location. My wife and her mom really dig the buffalo chicken wrap. It's pretty sizable - they share it and both didn't finish theirs this last time. My wife's dad got the chicken tenders and said they were pretty good - but far from the best he'd had. I had trouble deciding so I made the chicken nachos appetizer into a meal. They were good, but I spat out 3 bites that had notable gristle in them. Gross. Otherwise they would have been very good to excellent. Pickup was far from ideal. We called in our order and it was ready when they said it'd be. But we were directed to the bar for actual food pickup and payment. The bar was busy, so I hardly fault them for it being a cluster. They should have a better system for to-go orders... maybe just have the food up front with the host or something. The bar is not a good area for pickup - period. Again, I don't blame the bar for this. If they're busy, they should be bartending and serving, not handling takeout orders. So all in all, A-OK. Food was good. Timeliness was great and appreciated. Pickup... needs improvement. read more

Their food is really good especially their chicken pot pie and bacon burger. However sometime the service can be slow but the reason is that they have been very busy the past few times i've been read more

Terrible! Don't waste your money. Online says there is no wait, get there and the wait is 20 minutes. Tell greeter, she says app is wrong and they can't fix it. Washrooms we're gross, toilet paper everywhere. clearly no one around to clean. Food came out and 4 out of 5 meals were some what warm at best. First time I went was great, this time I should have got drive through, it would have at least been hot. Would never go back read more