Waited over 2 hours to get seated and to be served food and food came out cold and took another 20 minutes to get it reheated

What the hell. Walk in and told it will be 5 minutes to be seated. 25 tables open. No explanation just stand around for no reason when we could have been seated. Never again. read more

Very efficient service ! We read the reviews prior to our weekend getaway and was a little skeptical about choosing this location. To our surprise, the food was exceptional and the service was top tier. The server was very personable and we did not feel rushed. I would definitely visit again. read more

Food was good the only thing I didn't like on my plate it was baked potato it was cold and the cheese wasn't melted the rest was good my steak was hot and tasty it's not the first time I come to Cheddars and potatoes it's always cold and mashed potatoes was lumpy but crescent is out of this world and staff is Great they palate understanding they know they job give them plus 5. I like your place a lot will definitely come again and bring my family and friends read more

We adore eating at Cheddar's Scratch Kitchen. We don't have one near us so when we travel we like to stop when we can. This location is right off I-95 near Savannah, Ga. We stopped at 11:45 on a Thursday. Our initial impression was not good as at the 6 minute mark we stopped someone to ask who our server was as they had not been by. Someone took our drink order but it was another several minutes before they (iced teas) arrived. After that our food arrived fast and was delicious. Their chicken tenders are incomparable. The breading is perfect and they are cooked to perfection. The salads were fresh. We always love the food. Once our food arrived we did not see our server until we were done eating. If we had had problems with the food I'm not sure how long we would've sat waiting to resolve the problem. This location seems to have a small problem with the customer service and/or staffing. The food however was great. read more

I am visiting from New York, and my first time eating here. We were met with a friendly smile throughout the restaurant. We were sorted in a booth. (Tad bid cold) our waitress was Tiana she was super friendly very attentive and helpful. Our food was delicious I had the best loaded potato soup, half rack of ribs and red beans and rice. I found the food delicious(ribs a little salty). The peach and mango lemonade was fantastic and the carrot cake was garnished with walnuts was excellent. I will definitely make this restaurant a must whenever I come to visit. read more

Don't know how this place always looks busy ... when the food was TERRIBLE. Would leave negative stars but can not. I couldn't even eat my food since it looked soooo bad. Under cooking food is a way to get sick and respectfully I do not want to get sick over some under cooked food. Luckily the staff was nice and took it off my bill. And the ambiance was nice looking But will NEVER eat there again nor will I EVER recommend this place to anyone else! read more

Came in to a packed restaurant on a Friday night, the wait eas worth it though. Place was clean. As soon as I was seated, the server was very friendly and attentive throughout. The food was amazing!! Even though they were busy the food came out fresh and on time. Ordered the cheese curds, salmon, ribs, and steak. All items were fresh and cooked to perfection. The new carrot cake is def worth the try! Big kudos to that kitchen staff. Met the GM afterwards, he eas very friendly and you can tell he's liked by his staff. Overall 5 star experience. read more

Got the New Orleans pasta. The shrimp and the sausage was fantastic. The chicken was ok (bits of fat and cartilage in it). The seasoning was good but the sauce could have used more of the seasoning in it. The noodles were ok, I just prefer al dente noodles and these were as little too soft. Tried the buffalo chicken tenders. The chicken and breading were good but the sauce wasn't a favorite IMO. I could taste ketchup in it. read more

Ate at a Cheddar's years back in B'ham, and recalled it as a pretty good stop. This location was not great, but not bad. The mashed potatoes and green beans that came with my meal were top notch. I thought the chicken fried steak was overcooked. Should have gone with the chicken and dumplings. This part of Pooler has really commercialized over the past few years. There are lots of choices now, with relatively easy access to and from the interstate. read more

The food is a hit or miss depending on the day. The portions have reduced a lot over the last year. The service also depends on the day. The restaurant itself needs a good deep cleaning, especially the women's bathroom. I don't even want to think about the kitchen. It is also extremely humid inside which makes every thing feel sticky. read more

I had heard raves about this place and decided to have our ladies luncheon there. I called two days before and told them I would need a table for 12 people. Unfortunately, when we arrived the table was not ready and we had to wait 15 minutes. The table was a tight fit for the 12 of us. I was not impressed with the menu, but was able to find something that appealed to me. Believe me I am not a fussy eater, but they had nothing that appealing to me. I settle on soup and bread. I would not go back there again. read more

We visited here a day after the snow storm in January 2018. They were short staffed but you couldn't tell. The service was fast and the food came out right away. The prices here are incredible. I'm not even sure how they can be so cheap. It's total comfort food and very southern. But the atmosphere and decor are very nice. My husband ordered chicken fingers with broccoli casserole and Mac and cheese. I got a vegetable plate with a salad, mashed potatoes, Mac and cheese, and a sweet potato. It's nice to see lots of veggie options. Our food was great. This would be a place you could bring your family without breaking the bank or nice enough for a date if you are on a budget. read more

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Cheddars has always been my go to late evening restaurant. The food is always prompt and they have a very good selection of drinks. The waiters and even managers are very comfortable and approachable. You can see the interaction between the employees on shift. There's always a good game on and the price of food and drinks here are very reasonable. Better than many other restaurants even during their happy hour. read more

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My husband son grandson sister in law n myself went n had a really good meal. The food was very tasty. Server was friendly but the service was terrible. It was packed but I've never been at the table for over an hour in any restaurant waiting on food. We probably would go again but not so near lunchtime. read more

In general I feel like Cheddars as a chain provides a pretty consistent experience. It's usually good, not great but it's reliable. This location is not an exception the only difference is that it's reliably lackluster. My last experience was even less than that. I understand that things are a little tough still in the labor market but good lord. My friend and I sat at the bar. It was a full hour before closing time. The bartenders (neither bothered to introduce themselves) acted like they'd rather us not be there. The drinks, once we got them, were poorly made. No bev nap, no straws. The food came out fine (the only reason for the second star) but the runner had to get us utensils. No offer for second drinks, no suggestions for anything. Three separate requests to get the check. Not so much a thank you as we got up to leave. It'll be my last trip to this location. read more

Decent and mediocre to say in the least. The wait for our food was long. My husband had warm fish with cool green beans. My food fared better however my drink was less than stellar. I won't be coming back I guess for another year read more

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Awesome server,awesome food, and awesome experience! I enjoyed the salmon and my husband had the chicken fingers! Server brought out those fabulous croissants with honey butter and it was game on! read more

This place was okay. Hostess was very short tempered not sure why but felt like we annoyed her for showing up. The wait was not worth the food. Best thing we had were the cheese fries lol read more

I've always wanted to go to cheddars because I see how packed it is. I went and the overall experience was pretty good. I went with a family of 6 and the service was good and fast. We ordered combos and steaks and they all came out pretty good. I really loved the cheese bites for my appetizer. I also had Country Fried Steak for my entree it was ok but really oily and greasy it did not sit right with me at all. We had some drinks and that was really good. I wouldn't go again because it's a chain restaurant but It was definitely worth the visit. read more

Cheddar's Scratch Kitchen - Grande Top Shelf Margarita - American Near Me - Pooler, Georgia

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Waited over an hour for a side order tray to go. I was there long enough to make "friends" with the other pick up people who had been waiting so long they came inside. One man had reached over a hour since his pickup time and was still waiting. The manager said they were understaffed and stressed, but after driving 6 hours in the rain to get to Savannah and just wanting to go to sit at the house I really didn't care about that. I wanted to cancel my order but he said they were bagging it up. It took 30 minutes after that time... read more

In town for a family affair. Decided to grab a bite to eat. We got there lil after 8 had a hour wait. No problem with that. The Manager David was very non welcoming. After being there for over 1 hour he tried to seat a party of 4 who had only been waiting 20 minutes. I had a party of 5. Even the other party spoke up and said something. His whole attitude was unpleasant..Food was good besides my sisters chicken came out cold. read more

This was a fun place we decided to have dinner while in GA. Very busy and accommodating at the same time. Our server was Leslie, and she was awesome. Great conversation, service, and went over details about the menu. The food was delicious. I had The New Orleans Pasta, it was very tasty. Excellent prices and the portions were BIG. Eat half so that you have room for dessert. "Everything" is homemade. My excellent decision was to have "Hot Fudge Cake Sundae. WOW ! It's listed as huge and 4 of us shared it. Only $5.29 for dessert, and pasta was $9.99 Looking for a location close to home. read more

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Chedders Scratch Kitchen is my eldest daughter's favorite restaurant. Per my daughter it's so worth the 30 minute drive from Southside Savannah. This is my second visit here and I must agree with her. My party of 4 was seated upon arrival. Service was quick and courteous. We had a very attentive server. The food was more then enough per plate and tasty. read more

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A friend and I stopped in after a movie for dinner. We arrived an hour before closing and there was still a wait for seating, but we were offered a seat at the bar and were fine with that. Out of the 2 bartenders, neither mentioned their name or offered us anything. About 20 minutes in, they were complaining loudly about customers who come in late (so still a solid 30-40 minutes before close). It was as though we weren't even there. Despite us both ordering drinks off the menu, neither was made correctly nor even really served to us. The bartender just left our drinks sitting where he made them, and walked away. We had to help ourselves to straws and drinks napkins. The food was fresh and hot, so no complaints there. We both had to ask more than once for the check despite it seeming like they were trying to rush us out of there. I typically really love a visit to Cheddar's, but this location just puts a bad taste in my mouth. read more

The 3 times my husband and I went, everything was okay. My husband and I went to eat here the other night and everything was okay, the server was so nice and so awesome. As we were waiting for our cheesecake the bus boy comes over to our tables and says "can I take these plates out of the way" and we say yea, so he removes the plates and then proceeds to take our FULL drinks and my full margarita out of our hands and dumps them out right in front of us. I was LIVID. If I'm gonna send the $5 on a margarita, obviously I'm gonna want to finish it, but instead he literally took our full drinks out of ours hands and dumps them out. We will never go back read more

Walked in. Hostess just stared at me and never said a word. Eventually she grabbed one menu and sat me down. The lighting in the booth was terrible as the light was behind my head and my food was in a shadow the entire time. I was ignored for 25 minutes before someone asked me what I'd like to drink. When I finally ordered, my appetizer, salad, and entree came out two minutes later. They must have just had what I ordered sitting under a warming light. It was so old, so cold. It was trash. Also, it was delivered with no silverware. I had to flag someone else down to ask for silverware - again, they said nothing. I wasn't sure if he would ever come back with my silverware. I ate a couple bites and then left. This was such a horrible experience. I would never eat here again. read more

The one and only time we went there we were FREEZING and the service was very slow. Will give it another try.

when Cheddars restaurant came to Pooler, GA it was great. the potato soup was to die for. All the food was fresh and presented beautifully. it only lasted maybe a year. then the food was terrible. as it is today. last visit I was so disappointed. the soup was like paste, and after repeating my request to NOT put any bacon on my soup, it was loaded with tiny pieces of bacon. the server was talking to me and hubby as if we were babies. calling us sweety, baby, and honey. I hate that. but the food was the worst. the salad was 7 kinds of nasty. even the free rolls were a little undercooked (they were very soft). I ask the waitress about the change in food. she said the restaurant had been sold about a year after it opened. So there's your sign. I hate that because it was delicious until it wasn't.. read more

Always good food and fast, friendly service. We love seeing the giant fish tank. Highly recommend the buffalo chicken wrap and chicken fried steak. read more

Great food and atmosphere. Excellent service. We are regulars. Something for every taste.

If I could give a negative 5 stars I would. Arrived and no host was up front waited 15 minutes and no one came so I went to find someone and they asked me where the host was. Then some host come bopping up and didn't apologize for her absence and said oh we don't have enough servers to serve you and if you order Togo orders it would be 35-40 minutes. Ugh they should've just been closed for the day. read more

We've lived in Pooler going on 10 years and finally decided to eat at the Cheddars here. NOT our first Cheddars just the first time in Pooler. We ordered for takeout and the first thing I noticed when we get home is the way overcooked Sirloin steak, the edges were curled up and the steak tough and dry, oh and by the way I ordered a Ribeye medium rare, not a Sirloin. The Loaded mashed potatoes tasted like boiled peanut shells, the bacon in it was so hard it was impossible to chew without the possibility of breaking a tooth. My wife enjoyed her Country Fried Chicken. They also did not put the caramel and coconut toppings on our Carrot Cake dessert which was just ok. Probably won't eat there again. read more

I used to LOVE Cheddar's Scratch Kitchen when I was younger, but I was very disappointed this time around. I came to eat about two hours before closing time. The staff was very polite, but the food took a very long time. I did appreciate the updates and the apologies. On the other side of this, the food was as great as I remembered. I started with the chips and queso. For my meal I had the Monte Cristo. By looking at the description, you may think it'd be disgusting, but it's very worth trying. It has become one of my personal favorites. I ended off the night with the Monster Cookie. Very good food. Very polite staff. I just wish the food didn't take as long as it did. read more

Cheddar's Scratch Kitchen - Cheddars Legendary Monster Cookie - American Near Me - Pooler, Georgia

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This place is amazing on some days and terrible on another. Everything we ordered came out incorrect, and had to be returned. Each time we go here they never give us our appetizer before our meal, it comes out with your meal or close to it. Also, I'm no Gordon Ramsey but, I'm 97% sure my daughters chicken was raw on the inside. The manager said it was a vein..... idk I'll let you decide. read more

Cheddar's Scratch Kitchen - Chicken - American Near Me - Pooler, Georgia

We drove over an hour to eat here only to be disappointed. I understand that the restaurant is short staffed, but to be quoted 40 minutes to be seated and ended up waiting two hours for a seat is ridiculous. When another customer in the lobby asked how much longer his table was gonna be, after waiting over an hour, the manger snidely stated that they were short staffed and offered him a job. Who does that? read more

I had the read the bad reviews on Yelp about Cheddar's but decided to give it a try anyways. Since it was the first time we've ever been there. Now I can say for myself, they were all true. We were a party of 6, came in at 9:20pm (they close at 10pm) After we ordered, they waitress came back a few minutes later to tell us that there were no lemons for our water, no alfredo sauce for my son's pasta and no 8oz sirloin steaks only 16oz steaks. My husband ordered a Samuel Adam's beer and they waitress brought him a seasonal beer. My daughter ordered a side of mac & cheese, and was brought a side of mashed potatoes. The appetizer we ordered never made it out of the kitchen. And the food that we did receive, was terribly bad. No need to say that we are never going back to Cheddar's. Ever. read more

Ordered curbside pickup. Order was 10 minutes late but not complaining about that. I ordered a salad bowl of soup and country fried chicken. The salad was all over the bottom of the bag, the soup was not even half a serving, only about an inch in the container and the dinner was missing the gravy. Probably last time I'll go there read more

My famliy came here for dinner and everything we had as delicious. There were 16 of us and we were seated in same area with no problem. The restrooms were clean and staff was very friendly. I had the bourbon salmon served over rice with broccoli and cheese casserole and loaded mashed potatoes. My husband had the country fried chicken and both dishes were largely portioned and tasted awesome!!! The cheddar cheese fries and honey glazed croissants were to die for!!! Overall, you can never go wrong with Cheddars...great food for a reasonable price. read more

Cheddar's Scratch Kitchen - American Near Me - Pooler, Georgia

It's right next to us and we have only ate there twice and both times the food was less than mediocre and it took forever. The last time we ordered just a piece of cake, my daughter and I walked over when they said it was ready, we stood and waited for a hour, asked about the progress more than once with no help and once I got it home the cake was dry as could be. Never again.. read more