Food was alright but the service was awful ..the waiter recommended 2 dishes that had no flavor what so ever, he remembered to give us drink refills once we were on our way out and brought the check without a check book -just a receipt without a tip section not that he deserved it. read more

Food's gone downhill. I used to love Cheddar's back in the day when I grew up in the HEB area and didn't know any better. HEB is the chain restaurant capital of TX so this was a shining star amidst all the other chains. Anyhow, a coworker wanted to go to lunch and I was craving a cheeseburger as I am still hungover from the weekend. So we settled on Cheddar's since she wanted a salad. The server took about 5-10 minutes to get our drinks out and about another 35-40 minutes for our food. Good thing we don't have a clock watcher of a boss because I don't see how anyone can get in and out for an hour! So I ordered the smokehouse burger no onion straws with a side of ranch and she ordered the Hawaiian salad. My burger came out charred like a hockey puck! It did have nice crisp bacon strips, BBQ sauce, lettuce, tomato, pickles and onions on it that helped cover the dryness of the Burger. The burger was a good size and I was definitely full at the end but I think if I have to go back I'll get the chicken strips or maybe the club sandwhich....kinda hard to screw up that! read more

Love this place! Super affordable, delicious. The croissant appetizer is amazing, warm and flakey. The monster cookie dessert is to die for, and the steaks, chicken and shrimp are great. Also, my personal favorites are the mashed potatoes and the mac and cheese- thumbs up from me and my friends! read more

One star cause service sucked. Also our chicken tenders weren't cooked all the way. They were pink. Service wasn't good checked on us 3 times the entire time. Didn't pre bus didn't do anything no drink refills. Won't be returning. read more

This restaurant is run horribly. Along with two coworkers, I came for lunch on a Friday afternoon. Having worked in the service industry for 10 years, I understand that things can get very hectic during the lunch rush. Hectic does not even describe what was going that afternoon. First, there was a 30-35 minute wait for a regular table, so we chose to seat ourselves at the bar. The bar top was extremely filthy, there were plates sitting on the bar from the previous patrons, and food all over the counter as well. It took about 15 minutes just for someone to come ask if we were ready to order (mind you, we still had no drinks, nor menus), we requested menus and the manager brought them to us and walked away. He still did not ask if we wanted anything to drink. About 10 minutes after that (This is now 35 minutes into our one hour lunch break), he came back to get our food and drink order. (The dirty plates and food are still in front of us). 5 minutes later he came back with our drinks, and stated the food would be ready shortly. (Dirty plates and food still in front of us). It took me asking the bartender (who still had not said anything to us) for the dirty plates and food to be removed. He did that for us, but never wiped down the countertop... that required a special request. He rolled his eyes, then complied, and proceeded to ask us if we were going to order food. We advised that the manager had already taken our order. The food came out in a timely matter, and tasted fine. The kitchen obviously had the lunch rush under control, unlike the FOH (front of house) staff. Midway through the meal we decided it was time to ask for our checks, because we didn't want to be any later than necessary. Our checks (with our cards on top) sat there for 20 minutes, and still no one came to run our cards and close us out. For the first time in my life, I walked out on my tab because their lack of competence and attention to customers is horrid (plus I was already late returning to work)! I will never return to this or any other Cheddar's because of this experience. If I could choose to rate this zero stars, I would. read more

The worst service!! We sat in the bar which was opening seating.. Had to go get our own menus. Several servers past us multiple times and one finally said she would come back and never did! So we asked again as someone passed by and she said she would send someone.. Never did. So after no drink orders and waiting 15/20 mins we left. Passed 4 servers standing by the bar. I guess they were to busy chatting to wait on the tables seated.. Will not be back! read more

I am not sure why some of reviews? Great food, service is timely, and you don't have to rob a bank to eat there!

Clearly can't handle a crowd, watching 7 empty tables go in used for 10 mins, while the crowd in the lobby builds, either hire the staff to run the game lace properly or close it down. Ridiculous wait bra cause a lack of effective management read more

The place is inefficiently run. We waited for close to an hour. As we waited, there were at least 5 tables that could have been cleaned for use but was left for up to 20 mins...while folks waited. Server didn't check on us or refill or drinks. He also forgot part of our order. Food was underwhelming also. Not going back anytime soon... read more

I am so disappointed in my recent experience at this location. We usually come here for the great prices on food and alcohol, but I doubt we'll be coming back here. We came in on Friday around 2:30, after the lunch rush. The girl standing at the hostess stand just stared at us when we walked in and then she walked away. We were finally sat by a waitress who happened to walk by and see us. After we sat down, we waited for about 10 minutes before a waiter came by to take our drink order (before he came over, he was leaning against the aquarium...). Our waitress, Nadia, finally came over and asked for our drink order, and once we told her that someone had gotten our drink order already, she became a different person and was automatically rude and just said, well then what do you want to eat? We put in an order for a salad and a burger, and then sat around for about 30 more minutes. Nadia walked by a few times and glared at us, and never came back to our table. We ended up walking out after 30 minutes because of the lack of customer service. You're better off going to Chili's or Applebees, and paying a few more dollars to get a little more respect. read more

Service is horrible. Took 15 mins to get a waiter over and then he forgot three different major things during one dining experience. I love cheddars and this is my second time here and both times bad service. Don't know how I could come back my mind is already tainted. Food was good and fresh though. read more

We arrived around 5:00p.m. and although it had a line my husband and I only had to wait 5 minutes. While waiting I noticed how dirty the floor was. There was food all over the carpet under our booth and other booths as well. I had an uneasy feeling as to the cleanliness of the kitchen which was not in view. Our waitress arrived quickly, but I could barely hear her because there was a group at the end of the room making so much noise. Everyone was turning around to look at them because of the disturbance. We decided there was no way we could enjoy a nice, quiet meal so we didn't order and left. Several people gave us an understanding nod as we left. I was really disappointed, because we have eaten at other Cheddars and really enjoyed it. If they don't get a broom and vacuum there, I doubt if we'll give it another try. read more

Food is good, but service is a hit or miss. Today we ordered 3 things and although, the server, whom I think is new, wrote it down(meals, side choices, dressing, drinks, etc) he messed it all up. Our food arrived late, cold, probably cold because it was just sitting there. I asked for no ice and the drink came with ice, I asked for salad with honey mustard and it did not come, and when it came it came with ranch towards the end of the meal because I asked for it, again. By the time all of our order came out, I lost my appetite so I just took a few bites off of my rib and salad and packed it all to go. What a disaster and waste of money for Cheddars! The reason for three stars is because they (person with earpiece, manager supporter?) waived my bill. She knew what was happening and offered the waiver with a smile on her face. Very kind and professional! However, who is the middle aged lady in the front? I hope she's not their manager because she was not very helpful when I went up to the front because of all the confusion with our server. She just looked at me with an annoyed look on her face while the other younger lady next to her(host?) at least made efforts to be helpful. Such a nice restaurant that would be pleasant to dine in more often if they would work on the details a bit! ;/ read more

If I could give this restaurant less than one star I would. I have eaten at a different location before & the food was great, but yesterday as I was having lunch with my boss the service REALLY SUCKS!! When we got seated, the waitress was rude and kept telling us our food was on the way... We ordered the croissants as an appetizer... after her telling us four times it was almost ready, we still didnt have them after an hour...after that we decided to leave... read more

Waited 40+ minutes because hostess forgot to ring us in to the queue. We were then told we would be seated next only to still have 4 other parties seated ahead of us. Not first time this happened. Worst service every single time we come here. read more

Came here with my girlfriend a while back. My first time and she loves coming here. I forgot who the waitress was, but she was really nice and attentive. We ordered the large cheese fries for our appetizer. The cheese on the fries was a little burnt, but my girlfriend and I didn't think it was a big deal. The waitress noticed and she asked if we would like another one and we said no. She then said she would take the off the appetizer of our ticket which I did not mind lol. She apologized then the manager came and apologized as well and said the the appetizer was of our ticket. We continued eating the rest of our lunch and enjoyed it. Again the waitress was really nice and we didn't have a problem with any of the food we ordered. read more

One of my favorite places to visit, but my latest visit was off. Not sure if the waiter was just overbooked with tables or what, but the service was lacking. Our waiter took our drink orders immediately after we sat, which was fine. He took our food order shortly after, but then comes the delay. We sat for about 30 mins. waiting, finally the food came out. I figured it was because they were busy and the kitchen was backlogged. When the food arrived it was barely warm. I don't usually send food back, but I just couldn't eat a less than lukewarm Philly Cheesesteak. Everyone else at my table had cold food, but chose not to send it back. I sent mine back and the chef brought out a new one and apologized. I appreciated that. As for my waitier...still slacking. We had to ask for drink refills and against my better judgment I ordered a Cookie Monster anyway. When it finally arrived the cookie was barely warm and the waiter had them pile on extra ice cream and syrup to cover up the fact that the cookie wasn't hot and that it was once again late to the table. I sucked it up and didn't bother sending it back. Here is hoping that waiter was just having an off day or was new on the job. read more

Food isn't too bad. Convenient location and great interior. But very slow service. Took forever to get food and to get our check.

I went here with a friend of mine last night, they were super busy as usual. We didn t have to wait long for a table surprisingly. Our waiter was friendly and prompt with our drink order. My friend ordered an appetizer and was told by our waiter it would be out shortly. 20 minutes went by still no appetizer still no order taken, overall after our order was finally taken and the food was out it wasn't too bad. this place has decent food for a cheap price. don't forget to try those croissants! read more

I usually don't write a review but this one I have to. I went to this location few days ago for casual family dine out. I don't really go to Cheddar's but I had good previous experience when I was there with my friend so I was very positive to come back this location. The food, drinks, and service was great. Our server Amy was really nice and keep up with us although she was very busy. We didn't mind waiting for food because I'm also working in restaurant industry and studying hospitality management. So I understand server's and kitchen's struggle when it gets busy and it was dinner time so we weren't in hurry. HOWEVER, the hosts were not nice. They did greeted us when we walk into door. We were group of 4 adults and one 4 year old kid. We told them we don't need high chair and kid will sit next to us. They assigned us at small booth where 2-3 people can sit. We tried to sit but it didn't worked out. I came up to the host asked nicely to change our table. They looked at each other and said "Okay" and rolled their eyes. We haven't ordered yet so there were only menus on the table. Once we got our new table, my sister said "She asked me to get the menu from the table" woah, I don't mind pick up menu from the table but as a host, she doesn't ORDER guests to do that. She didn't even 'asked' us. She ordered us to do so. I think It is worst than say nothing. I looked around other tables and there were 3-4 adults sitting at the bigger booth than we've assigned. Host is first impression of restaurants where moment of truth begins. The management should look carefully on their hosts attitude and how to assign right table to right party. read more

We will see how this goes. Sitting at the bar with horrible service. Then a kid walks up to take the food order and when you order a drink he says he can't because he is not old enough. Why is there an under age person working your bar? The food was just ok and most Cheddars are pretty good. Very underwhelming and the management didn't seem to care. read more

I love their spinach dip. The food is pretty good. The only reason why I'm giving THIS PARTICULAR STORE a bad rating is because I've been here quite frequently (maybe because this is the closest one to my relatives house) but the service here is not great (server is constantly missing when we're wanting something (ie. ketchup, refills, tab, etc)) read more

The chicken was cold and fries seemed like they was pre cooked. Normally cheddars is good but this location seems to not be very much on spot. Won't be back at this location. read more

Would be nice if they actually answered the phone! I've been on hold for over 20 mins to place a To-Go Order!!!

Went here for my birthday. Our waitress was very kind and knowledgeable, but that was about the extent of our two stars. The menu was very limited and seemed like a high price for what you got. My husband ordered the Monte Cristo, as did my parents. I had a bowl of loaded potato soup. My soup was good but nothing amazing. My husband and parents said their sandwich rated the same. We ordered the 'monster' cookie for dessert. The menu says to allow a few minutes to bake it, which wasn't a problem, but it took twenty minutes. Our waitress finally explained they put whip cream on it (We had asked for none since I don't like it) and had to bake another one. When it arrived it was by no means 'monster.' It was the size of a toast plate, very thin, and one scoop of ice cream. The four of us each got one (small spoon sized) bite and then there was only a bite or two left. It was good, not great, and definitely not monster sized or worth $5. Less than an hour later all 4 of us got sick. Lovely service, not good food or prices. read more

First it took longer then 30min to get our drinks and even longer for someone to take our order .I understand we were a big party of 15 with a training waitress but how am I going to wait over an hr for someone to To tell me they forgot about my order? I just felt it was not good service at all.!! read more

Came here during lunch on a wednesday and the place got packed really quick. Great food, great service, great vibe sit down kind of place. Only flaw was the server up at the front was misleading, she never really knew when a table was available for customers to have a seat so we waited an extra 20 min for a table to was vacant for a while. read more

At lunch today we saw what we thought at first was a fly on the table. It was not it was a cockroach. We tried to kill it but was not successful. We asked for manager. A guy showed up but never gave his name. We pointed to the roach on the wall of the bench we were setting. He asked our friend to move to catch it. That was effort gone to waste. The meal was brought and the friend returned. I only ate a portion my meal. There was no offering my this place to take care of the tab so it tells me this is probably status quo. I will not go back to that location. If there are roaches in the dinning room there is a herd of them where the food is stored. Find another place to eat. The Food police need to investigate this place. read more

OMG! I don't like to give a negative review, but since I'm from Texas and this restaurant chain claims to start up in Texas and advertise Texas dishes.. 3pm today in Albuq, NM, frontage rd off I-25; Open the door and the smell of onions is overwhelming (strike #1); wait was only 5min or less; bumped my thigh on the corner of the table, thankfully it was rounded (strike #2), ordered an ice tea NO lemon, I was give water w/lemon, then ice tea w/lemon, finally correct ice tea NO lemon (strike #3); sure hope I'm not being too critical! Ordered Ch fried Steak w/corn & broccoli sides; Sm sliver of steak hidden under 2 oz of batter (more like a cover or sleeve to an LP record), cut into the "sleeve" separates from the steak, coated w/a slight amt of gravy (they did ask if I needed more gravy, I said no, but it should have been smothered w/gravy). Corn was really "sweet", then the broccoli was reeking of garlic, although very tender. I ate the steak, a few bites of corn, all the broccoli, and got another glass of ice tea No lemon. Only a true Texan knows a "good" chicken fried steak! Where were the mashed potatoes????? read more

My husband and I came to cheddars to celebrate his win at his competition today .. Much to our surprise .. The bathrooms were disgusting !! Toilet paper everywhere .. The floors were slippery and oily.. The floors were also filled with trash everywhere .. Especially around the bar area .. The whole time here .. No one swept or cleaned .. The service around us was horrible.. Yet somehow our server was ok.. .. Makes you wonder .. How the kitchen is ... This has to be at the top of the list as the worst experience ever .. read more

My husband and I had a nice lunch date here today. The service was good, food was delicious and we were in and out of there for under $30 after tip and in only 45 minutes. Will definitely return to this location. read more

Great food and drinks for a reasonable price...my only complaint is that we asked to sit on the patio since there was a 30 minute wait on the inside. Well no one took our order for 10 minutes but the other people that came out after us had their order taken promptly. It took for me to go find the manager to get us a waiter. I didn't understand how the waiters could come outside and no one would even ask have we been helped. This is my first bad experience with them so I would still eat there but the waiters need to be more attentive their customers being seated. read more

Went there tonight for the first time in years. Were seated in an area where maybe 5 tables out of 20 had patrons. We sat for 15 minutes with no service. Table next to us was served twice, and another server walked by and said nothing to us. NO ONE ever acknowledged us. We walked out. Won't be back. read more

I had the grilled catfish at the Irving, TX Cheddar's. It was served undercooked, basically raw in the middle! The presentation was beautiful but the preparation was awful. I spoke with the waiter & manager to express my dissatisfaction. Both were understanding but the cook was most responsibility for this. I've had their grilled fish previously & it wasn't raw but it wasn't thoroughly cooked either. After several complaints of the same experience, I've learned that the Irving, TX Cheddar's cannot adequately cook the Grilled Catfish entrée. I do not recommend this Cheddar's if you want a thoroughly cooked piece of fish. read more

I will never go to this Cheddar's again. It took nearly THIRTY FIVE MINUTES for chips and queso. I will not go into the large table of extremely loud African American women causing a disturbance and being racially offensive. read more

I was very disappointed last night after leaving Cheddars. Mind you, I never did get to eat. Why? Because the food never came. I went to the bar and ordered take out. After about thirty minutes I'm wondering a bit about my food? The bartender comes and put what I think is my food by the cash register. I'm thinking their waiting on something else to go with it. Neither one of the ladies bartending said anything to me about my order. Never offered any water or a drink.. I finally asked the bartender that didn't take my order how long would it be before my order would be ready. She responded rudely I didn't take your order she did. Two people behind a bar and no one gave a damn about my order. Good food but lazy and rude workers!!! read more

Great service and food was hot. Very clean restaurant. Ask for Juan. Always on top of things without asking. I wish the waiter looked happier working . read more

The worst part from our experience is having my friends phone stolen from the table. We left the restaurant, and she had to turn around because she realized she left her phone on the table. The Cheddar's employee told us they did not have it. Obviously the phone didn't walk off by itself. Be very careful when coming to this location; they have a bunch of thieves working their. read more

For a family of five, this restaurant is a great value. So my 5-stars are most closely tied to that. It is very busy and extremely loud if you are in back by the glass -- lots of noise bouncing around. The portions are very reasonable and predictable. Onion rings and spinach dip apps are good and chicken fingers very good. Cookie dessert is nice affordable treat that all can share. read more

This is the worst experience i have had at Cheddar's. Used to be one of my favorite restaurants but I, NOR MY FAMILY, WILL EVER eat at another Cheddar's restaurant. We had an area reserved for a family birthday dinner. There was about 15 of us in attendance. First of all, 2 of the orders did not come with the rest of the food. About 20 min after the other orders were randomly brought to the table at different times, A lady came out and gave us the excuse saying that "their printer malfunctioned and the bottom of the order got ripped off"...Could have been acceptable reason had the one childs order been placed at the beginning of order and the adult order was the last order placed. The adult meal that came out late was taken off the ticket...but also came to the table with a long hair in the honey mustard dressing. Brought it to the waiters attention and he took it to the back and the same lady who previously came out with the lame excuse about the orders being forgotten...tells us that since she personally brought the plate to the table she knows there wasnt a hair in it and since the order was already free she will just tell her staff to make sure they have hair nets on. If we were trying to be deceptive would we have purposely put a hair on the plate that was already taken of the ticket?? ...her whole attitude about the situation was inappropriate and not very customer friendly...needless to say i will let everyone know about this location and hope they work on their food quality and service. Until then i WOULD NOT recommend this place to anyone!! And not to mention the food was not that good...mac and cheese is old and dry tasting...veggies all taste straight out the can...catfish is disgusting and tasted very fishy and greasy...just save your time, money, and do your taste buds a favor and skip this place all together!! One last thing...the plates were dirty as well! read more