I'm here now just went inside to place a to go order the young lady taking the orders never greeted me so I wasn't sure who was taking the to go orders. Once I asked she said it was her and took my order like she really didn't want to be there I really don't even won't my food now thy I'm sitting here waiting read more

Nasty! Nasty carpet and nasty food! I don't know how this place stays open. I don't give it another year. Should be shut down!

My experience here was awful. I found a hair in my coleslaw AFTER I ate a few bites! When I told the manager all they offered was a fresh bowl of coleslaw. Who would want to eat the same thing they just found a hair in? Not even a 10% discount at least. No kind of compensation of any kind. I felt nauseous and they just acted as if it happens all the time. Will not be eating here again! read more

If I could I would give them ZERO STARS! They hostess service, waitress service, and even management service is absolutely trash. It's a wonder they are still able to conduct business. If it's one place that needs to be shut down it's this one. We sat down in a booth in the bar area that the HOSTESS said we could sit ANYWHERE in. Then we waited PATIENTLY for the booth to be cleaned off and the MANAGER sent someone over to clean it off and low and behold once we finally sat down the WAITER can over to tell us in his "master of a fact" time that we would have to be on the hostess list to be seated when we've already waited and wasted 45 minutes to just sit down. So we had to get up and off course why wait damn near another hour to eat because y'all don't have your crap together. read more

This place has fallen a lot! It has a horrible odor! Service is slow and the place is dirty. We had to eat at a dirty table. The hostess asked someone to clean it and vacuum the floor and no one ever came! Disappointed read more

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Called to put our name on the wait list. Was told that you have to put your name on the list in person. Okay, cool. Arrived 10-15 minutes later and was informed that they were no longer seating because they closed in 40 minutes. Why would you not say that over the phone? Why are we not seating 40 minutes prior to close? read more

Either needs to be shut down, or they need new management. Food and trash all over the floor. We waited 20 minutes while the servers sat in the front and were never greeted. Overall bad establishment read more

I love Cheddars! But would not return to this location!! Food was good, but customer service could be a lot better!! 3 starts because food was good! Just...customer service is really the only reason for a 3 read more

Cheddar's Scratch Kitchen - American Near Me - Dallas, Texas

This is truthfully the worst Cheddars I have been to in my life. For sure the worst one in the DFW area. I think its very unprofessional and impolite to have customers waiting over an hour to be served when the restaurant is at minimum capacity. The servers were rude and walked off during mid conversations. The owner or manager was very nonchalant and not helpful. Items were left off of the orders requested. I've had two bad experiences in a row. I promise I won't be coming back. read more

I always always ALWAYS have the monte Cristo. It's my favorite and I never get anything else. I would say it's probably one of the best items on the menu. I feel that the marketing, menu, and pricing has gotten better over the years. This location has seen some storms but it's risen to the top of the "food chain food chain" read more

Not satisfied at all, I called in an order at 1pm was advised the order would be ready in 20-25 minutes, it's 2:10 !!!!! And my order was rushed cooked pictures are attached.,,so NOT returning to this location. The grilled fish is barely cooked, steamed broccoli is literally 1 stem, and you can count the macaroni in the Mac & cheese (small portion). The grilled chicken salad same thing the chicken was cold and barely grilled!!!! I was told someone called in $200 withholding of food the reason my order was late, not my issue, I felt my $22 was given the same quality of service as this so-called large order. I ate pretty much the same thing and I'm very aware how my regular order should look... I left in a rush to return back from lunch, I should've gotten a full refund. read more

Cheddar's Scratch Kitchen - Look at the portions of Mac& cheese, 1 broccoli spear, and this semi grilled white fish - American Near Me - Dallas, Texas

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I went here for a work lunch and have to echo another reviewer, I thought the food was delicious, and even though it's a chain you can tell when someone cooks with love. The service was pretty bad. Granted we had a party of 8, but our orders consisted of sandwiches and salads. We waited an hour for our meals and a bit longer for checks. A table that arrived 45 minutes after us was served food before us. I know its a smaller table but come on. One of our party was upset because of the wait and she was laughed at by a staff member. Great. I liked the food so praise to the kitchen. Mad face to the service. Would I go back? no read more

Nothing bad to say! Great food and great customer service. New renovations are very nice! We were in and out within 35mins.

After a failed outing to a shopping outlet (I hate shopping but shopping on Mother's Day weekend was even worse), I ended up starving and cranky. Texas natives have been raving about this place. One guy I dated spoke about how good it was. I decided to stop by and check it out. LOCATION: Right off I-20. You cannot miss it, especially traveling eastbound. PARKING: Parking is sufficient, but it was tight this weekend. God was in love with me that day, my space was right in the front waiting for me. WAIT TIME: I was rollin' solo (cuz I'm a G like that). Hostess informed me I could wait 20-25 minutes for a table for one or head to the lounge/bar area. I took me arse straight to the bar area and found a nice little seat to myself. BARTENDERS: Ashley was my bartender. She had one of the busboys wipe my area down because it was messy, then introduced herself and presented a menu. AMBIENCE: Casual, hot Mother's Day weekend. Can you say busy as heck? It was loud in this place, but not obnoxiously "OMG WTF WHY IS EVERYONE SO DAMN LOUD?!" loud. My natural introvertedness, hunger and crankiness had me in the mindset of using earbuds while I ate, but the energy in here actually lifted my mood a little. (And maybe the anticipation of chiggun.) SERVICE + ORDERING: I knew what I wanted as soon as I saw it. I ordered the Chicken and Waffle. Had a tall drink of H2O with it and enjoyed life. As busy as the place was, I had my food hot and fresh in less than 10 minutes. Amazing, right? FOOD: My plate was hot and my serving was huge. I did not actually count the number of chicken tenders I received with my meal, but it was at least 5 strips. My waffle was huge and buttery looking, dusted with powdered sugar. I dug right in, and got full quickly. Since I'm one of those sympathetic types who finish my plate because kids are starving in Africa, I was shocked when I couldn't finish the last tender. (As a chubster, I also felt a slight sense of defeat, but realized I'd be okay.) To tease people, I checked in on Yelp and posted pictures on Instagram. (I would've done it for the Vine but that was too much work.) CUSTOMER SERVICE: Ashley, the bartenders and employees were all pretty pleasant, joyous and easy to work with. I had a Resting Bitch Face the entire visit, and didn't have much to say, but I left what I felt was a pretty nice tip and thanked her on the receipt for the service. Everyone has good energy in there and are pretty cool. Yeah, so I left as soon as I was done, waved bye to the people who were still waiting for tables...and drove home nice and jovial in time to pass out from that Itis and have dreams about French fries and bird poop. (Don't ask.) read more

Cheddar's Scratch Kitchen - Chicken and waffle - American Near Me - Dallas, Texas

I try to visit non-chain restaurants whenever possible; however my workplace is not in a location plentiful in restaurants - much less non-chain eateries. What I like about Cheddars for dining with groups of coworkers, is that their menu has a pretty good variety, so that everyone in the group can find something to their liking. What SUCKS about this location is that the service is SLOW, and they are even pretty rude sometimes. I went to this location with coworkers one Friday night after work and they sat a party of 7 in one booth -- leaving one person sitting on the end of the table in a chair, when there was a bigger table in the back that was not being used. So, that was awkward. Plus they kept asking us if all our drinks were paid for already -- since we had gathered at the bar while waiting for our party to arrive, and then relocated to the table once everyone was present. It was just rude the way they asked it. Then they kept sending us a new server, and they got all our orders wrong numerous times. Another time we went, they waited 45 minutes to bring out the dessert we had ordered... does it really take that long to make the "cookie monster"? Anyway, we'll still be coming here due to the lack of other choices, but we'll probably go OTHER places more often. read more

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They have great southern home style meals and options to choose from. The service is always great! And the food is always served hot and fresh! read more

I like Cheddars, never really had a problem with it. Today however, was a bit disappointing. The waitress was very nice and apologetic about how long we had to wait and the fact that they messed up our orders. Apparently this was happening all day. We had wrong sides and meals. My buffalo chicken tenders were brought out sauceless. And when I get the tenders back they are pretty cold and half tossed in sauce. The waist to even get our food was a bit ridiculous. We waited 30 minutes after placing our order to get our food. Whatever is going on in the kitchen or staffing, needs to improve. I was disappointed needless to say. I guess you get what you pay for whether is in the quality of food or service. No on was cleaning the surrounding tables. Not a good look. read more

Cheddar's Scratch Kitchen - Dirty tables. - American Near Me - Dallas, Texas

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Ghetto fabulous! You call for seating availability and told 30 minutes but when you arrive 10 minutes later it's 1.5 hours wait time. And lil girls supposed to be greeters find your experience funny. A joke of a restaurant where professionalism is concerned! read more

We live closer to this Cheddar's but purposely drive to the further one in Grand Prairie. Today we decided to drop by since we were driving in from Houston. The restaurant looks dated, the floors are filthy and the employees must not care about their tips because nobody seemed to want to take our table. We got sat and waited and waited and waited. Fifteen minutes go by and the hosts kept bringing more people to sit in the section we were at. A waitress got drink orders for a table sat after us and one came by and asked us if we had been helped...we told her no, she just said oh, and walked off never to return. We finally left and told the hosts nobody ever came to wait on us. Nobody even apologized. I used to work in the service industry and I tip well. I won't waste my money here. read more

If I could rate 0 stars that would be it. wI walked in and the hostess was very unprofessional and nonchalant. She told me it would an hour wait and took my name and number down. I sat there for about 25 minutes and asked for a menu so when I got to the table I already knew what I wanted. Then I started seeing people who came after me get sitted? So another 25 minutes goes by and I'm like okay something ain't right, I've been here for a hour and she still hasn't called me yet. I went to hostess and inquried about the wait time and she said she didn't see my name and my name wasn't on the list. I looked at her and expressed to her that she was the one who wrote my name and number down and also have me a menu she just looked and stared at me like I was a ghost smh. I will not recommend this place or going on a saturday night. read more

The staff is ALWAYS beyond rude! Even through the to go to process, if you call they rush you off the phone and don't even ask you where your parked as if there's no intentions on coming out. On top of that, I found noodles in my spinach dip! The very spinach dip that us given to you half the portion that you receive dining in but same price!! read more

Our waiter was fantastic! The food was okay, not what I was expecting; I was so excited but a little let down. But my boyfriend got the chicken fried chicken and it was bomb! read more

I love Cheddars it's my go to place to eat. However this particular place was slow and service was mediocre. The food was delicious but everything else sucked. We ordered a Top Shelf Long Island Tea and got what looked like dirty ice water. This is after waiting over 10 minutes for the bartender to stop talking and comparing and looking at pictures on her phone with another employee that was off and drinking at the bar while promoting her hair braiding and weaving business. read more

Cheddar's Scratch Kitchen - American Near Me - Dallas, Texas

This is by far the worst Cheddars ever. The customer service is horrible. It's called piss poor management. The floors dirty under the booths and tables. The green beans bland and it's supposed to be "kitchen from scratch" that's straight out of a can. The carrots had no butter. The waitress was horrible she didn't greet... just what can I get you? Well hello. Didn't say thank you at the end. I stopped going because of this and I see it hasn't changed. I won't be back to this cheddars read more

I'm a fan of Cheddar's. We stopped off at this location to wait out traffic before leaving on our road trip. This location is smaller than the others. It appears smaller. Staff is a lot friendlier at this location. We were seated at a large booth. Our waitress was super attentive. Restaurant was clean. I had the salmon spinach salad and a lemonade. The salmon was raw. I had to return it. The manager promptly came to our table and asked how to accommodate me. I appreciated the prompt response. The meal was removed from my ticket and I asked for a side of broccoli casserole since I had eaten like 3 croissants. I was full. The lemonade was too sour for me but not for my husband. The service stood out as the winner here at this restaurant. The food is pretty standard across all locations. Cheddar's has maintained continuity. I think I've found a new favorite location. read more

Jordan from ToGo was holding it down. From calling in the order to receiving it, I had a great experience. She was very sweet, professional and thorough. Excellent service!!! Will return! read more

This restaurant should be close down. The service there is horrible. Me and my family sat and waited for over 2 hours just for them to tell us they lost our order on the screen. The manager was making excuses for their staff being lazy and not willing to work. She had two tables and both of us complained about our meal. They need to closedown and do some serious training. Cheddars on LBJ and Hampton just to be exact. read more

Poor customer service, lack of common sense. This location has become ghetto, too many young people working at this location. Messed the order up then took an hour to redo it. Then had the audacity to act like they forgot about the order. Never again! Hire some people with sense and not a bunch of kids! read more

Long wait not enough staff and we sat down and didn't get a waiter until 30 to 40 mins later after I went an got the manger Need better management team read more

On more than a few occasions we have been there and it has been dirty and smelled. Once I went there for lunch, was seated and waited for several minutes (11) and was passed by more than two waitresses. No one bothered to ask if I had been helped. As I left, I let the manage know. thought that had improved. We went there this past Friday and same thing, unmanned sections, unprofessional, unapproachable staff and the tables and menus were not clean. read more

The service was terrible I ordered online and my food was ready for pick up at 3:30. No one came to the car I called to let them know I was outside. I waited for over an hour. The lady stated they are short staff. My order finally came out after waiting an hour. My chicken fried chicken was burnt. I had to wait while they re make it and it was half cooked so I wasted time and money for terrible service. I'm a manager and I give all of my customers exceptional service and I expect the same. I want be telling none of my friends or family to come to this location again. It's so sad now I have to spend more money to go somewhere else ... Wow unbelievable a total waste of money read more

Visited this location yesterday with 5 other family members around 12:30 pm. It wasn't packed at all so we were seated quickly. Pro's: Our waitress was nice. The food came out in fairly good time. Con's: our salads came out after our entrees (requested for them to come out before). My meal was undercooked and bland (they removed the charge). My sister food was undercooked so she just took it home and put it in the oven because she didn't want them to take it back to the kitchen. Another con was the interaction we witnessed between who seemed to be a waitress, manager and cook from the kitchen. We heard a very loud angry dispute from the kitchen which they then brought out to the hallway. The tone was lowered but we found ourselves watching the dispute between these 3 people. read more

I've never had a good experience in this location. I see that many others feel the same. Contact corporate. Email them til they're overwhelmed with complaints and perhaps they will do something about the crap service, flies, and subpar food like chili's did on wheat land. They made a complete turnaround. That's what cheddars needs. read more

Okay where should I begin when it comes to the LEGENDARY CHEDDAR'S? Better yet, THIS LEGENDARY CHEDDAR'S in particular lol... Okay I've been eating at this restaurant since I was a child. I even got fired in High School because I worked next door at McDonald's but went on break too long and was enjoying & seriously indulging myself with Spinach Dip & a Monte Cristo lmao!!! True Story... But this restaurant and staff has undergone so much thru these last decades. Cheddars is always the best BANG FOR YOUR BUCK. The food is Downhome Goodness at its finest and the Portion sizes are Phenomenal!!! If you wanna know some of the best menu Items I got you because I've literally ate EVERYTHING HERE!!! I also worked at Cheddars later on in College. YOU HAVE TO GET THE SPINACH DIP, The Onion Rings also are 1 of a kind. For Entrees, Everyone I MEAN EVERYONE used to get the Chicken Tender Platter until they Downsized. The Dijon Chicken, Lemon Pepper Catfish, Spasagna is something different, Their CLUB sandwich, The Monte Cristo will make u a Believer, Buffalo Chicken Wrapper add pickles is YUMMMmmm, The Pot Pie is 1 of the Best I've ever had, The Honey Butter Croissants even tho lately they've slacked off on are still Great, Shit even a Basic Side Ceasar Salad. BROCCOLI CHEESE CASSEROLE. Hell, THE FUCKING RANCH!!! Dont act like yall dont know a Restaurant's Ranch can Make or Break your Visit... I could go on forever. Today my friend tried the new Chicken Tender Parmesan and he was NOT IMPRESSED, I stuck with Lemon Pepper Catfish and I WAS A HAPPY MAN LILE ALWAYS Lol. But to sum things up Cheddars is ideal for Good Homestyle food at a GREAT PRICE. The atmosphere is Beautiful and Cozy. The staff & Location here is Ehhhhhh, Mmmmm, Uhhhhhh. Well years ago I remember We did close the Patio because people would always walk off on their Check same like Chilli's next door where I also worked and we had to have Dallas Police on Weekends lol... Anyways lets concentrate on the Food and thats why yall will stay 4 Stars & beyond in my Book... Cheddars I LOVE YOU!!! read more

Cheddar's Scratch Kitchen - Lemon Pepper Catfish with Broccoli Casserole & Loaded Mash - American Near Me - Dallas, Texas

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I had a paragraph typed up explaining why I gave what I gave but I realized it wasn't worth my fingers being on this page longer than I needed too lol.. Customer service is trash.... read more

Cheddars is one of the few restaurants close by that has something everyone in my family loves so we frequent there often and are very familiar with the food and service. Tonight the service was extremely slow, there were things floating in my iced water and my food was cold and some of it was under cooked. Our server acknowledged, apologized and honored my request to speak with a manager to discuss my issues...she even asked the manager if she could have the food re made and placed in to go boxes. I appreciated all she did....only for her to bring out more cold and undercooked food. Extremely disappointed. Cheddar's if you would like to see a video of the dirty water and cold undercooked food please let me know. read more

We were set by the hostess. Set and waited 9 minutes were never acknowledged got up and left. And this is not the 1st time this has happened deftly would not recommend! read more

Our servers name was Jamaal. I ordered a chicken pot pie with a side salad. My pot pie came out 5 minutes before my side salad. (Typically anyone would want the salad first) My friend ordered the chicken tender meal with a dipping sauce on the side. We were halfway through our meals when dipping sauce arrived. Also, her sweet tea was EMPTY almost our entire meal....eventually a different server brought her one. Overall the food was delicious. The service was very unpleasant. Server seemed very nonchalant and inexperienced. read more

It's pricy fast food, my kids love it. The swirls at this location are not as strong as Grand Prairie location and they are not served to the rim. Mash potatoes are so water down. Service is fast. read more

Cheddar's Scratch Kitchen - Chicken strips and shrimp - American Near Me - Dallas, Texas

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My Cheddar's experience: on September 4, 2019, I ordered my food and did not get when I ordered, the food was cold, and it did not taste good. I kept my receipt when I left I checked my bank account and they charge me an additional $10 more then when I paid for. I returned to the restaurant and requested to speak to the manager and showed them the receipt and my bank account to show proof that they charged me an additional $10. They told me that sometimes it takes a while for the bank to clear and for me to check with my bank. I explained to them that I was going to sue them for the additional charge. I left my bank today on 9 October, I showed them my receipt, and my bank confirmed that cheddars put the $10 back on my debit card few days after I left the restaurant to complain to them What does that tell you about Cheddar's? Let me help you out. Does lack of integrity comes to mind? There is a reason why this restaurant gets 2 1/2 stars on Yelp. Now I presume that someone from Cheddar's will write a rebuttal to cover up their mess. They should change their name from cheddar's to cheaters. That's actually kind of funny but it's not. Have a great day. read more