Busy place, there's a kiosk to sign in. We were just trying to drop off a package to return but it…read morestill took longer than expected. The guy there didn't want to help us and went to the back but the lady was friendly so it made up for it.

We disconnected our service over the weekend. We stopped here to return our equipment. We waited…read moreover 30 minutes on our lunch hour while there was 3 people helping customers. The line was not moving at all. We needed to get back to work so we decided to stop after work. Instead of being 5th in line we were now the 3rd in line after checking in. We waited almost 1 hour for them to check the equipment in which took maybe 3 minutes. Absolutely ridiculous! They should have a self serve option or be better staffed. Seems like most people that stop here are doing something with cell service. You should have someone that only handles non-cell related issues there was 2 people ahead of us both getting new phones or signing up for cell service. Have a better process and dont make people wait so many people came in and walked out. This is not a customer service focused location.

Poor service, poor customer support, poor company!!! They will steal money anyway they can! We…read morecancelled service and they charged us another month, tried to get a refund and they refused. If you send the equipment back make sure you keep the tracking number or they will screw you. Lucky we did!! Do not use we had them for 29 years not by choice and 29 years of headaches!!!

I Just canceled my Frontier internet account on the phone. Service has always been spotty 4+ yrs…read more and I was told there would be a $50 shipping and refurbishing charge. This charge/ fee was not on my original contract. This is something they don't tell you when you sign up. I was not offered a alternative as far as returning their equipment. Sounds excessive as a router / modem cost the same as their fee. Just unfair charge since the first time I've heard of this charge was upon canceling. So many different numbers listed i guess to make it as hard as possible. 800 921 8101

I have Internet and phone through them, but the phone I bought didn't work. After returning it via…read moreFedEx, they denied receiving it, charged me for both the phone and its replacement, and revoked my deal. The second phone, bought from Best Buy, also didn't work, and my bill increased again. My internet is inconsistent despite being hardwired, and I've gone through three routers in four years. I'm considering other services, but affordable options in rural MN are limited. My Spectrum service costs over $100 and isn't much better than free government plans.

I have Spectrum Internet for about three years now. The service was better than AT&T at first and…read more for the past few weeks the internet service started to disconnect or interrupt few times a day and almost everyday. I'm looking to find another internet provider in my area and ditch this low quality internet provider.

DO NOT INTERVIEW HERE…read more I was called in for an interview after applying for the job on craigslist. The woman on the phone was clearly rushed and barely gave any information. There was no phone interview. Against my better judgement, I decided to give them a chance and go in for the interview. When I arrived, I was greeted by the office manager. While she is a kind individual, she is clearly inexperienced. The office manager does not know what she is doing and doesn't understand basic hiring best practices and I assume that is because of leadership. I was informed that the owner was on a call which was going to run late and he was not able to meet with me and she was going to handle my "interview" if you could call it that. I was told the owner was interested in me handling a management position which would include building out their processes as they have yet to do so and holding their sales team accountable to numbers. I asked various questions (what the growth plan was, how many more people they were looking to hire, what kind of budgets did they have) she did not know the answers to and simply deferred to the owner "knowing" the answers to these questions which I doubt he does. I don't get the feeling there is much planning at this business. She also made disparaging remarks about her team mates and gave me the impression these come from management. The overall feel was appointment setters don't believe there is urgency in their sales numbers and had a dull approach to their job. While we were going through this, another individual showed up for an interview (for another position) and she essentially invited this person to sit in on my interview and wait for her to finish. She awkwardly sat next to me for the rest of the time. The office manager went to ask a question to the owner. While she was doing so, the other interviewee shared our doubts about the legitimacy of this organization. Alas, the interview ended and I was told I would receive a call tomorrow. I decided to reach out the next day as I didn't think they were organized enough to properly follow up and I wanted to share my insights with the owner. Once on the phone and after introductions she put me on hold to speak to the owner. When she came back she informed me that the owner and another individual talked and decided I was "too high" for the position. I think she meant overqualified. I have a feeling that the person the owner spoke to was likely intimidated by my experience and swayed him away from me because they clearly need a high caliber person to come in and fix this hot mess of a business (even if it isn't me). Overall, their disorganization wasted my time but now I have a great story to laugh at with my friends, which I will be doing a lot. Until leadership gets their act together, I simply wouldn't work here and find a more established place to work.

I've been using & referring Top Direct Services for several years. They've always been honest with…read moreme & always found ways to save me money on my satellite & internet services. I definitely trust these guys!

This whole project went so smoothly from start to finish. Showed up on time. Didn't make mess of my…read morehouse. Had a minor problem. They came right back out, no questioning my concerns. Fixed the problem. Stood by their work and word. This company gets 5 stars from everyone because they do what they say they'll do at a GREAT price !!

I also wish I would have done it sooner. Neither the missus nor I miss cable after two weeks. The…read morepicture is noticeably more clear. Tom was quick to respond after hitting their website by phone. He gave me a quote over the phone. Tom and Wayne are a busy team. Do it today. You will need your television remote to get into setup screen.

We have had Dish with a 2 year contract. One of the happiest days during this term was the day we…read morecalled to cancel service. Reception was spotty iften going out or freezing up multiple times a week. The customer service rep stated we can still watch the dvr but when the uniit goes out so does the recordings. When we put in to cancel the service we were told they would send us a return box. It never showed. I called back and was told that the box would be sent up to 20 days after service was canceled and I would have to pack it up with our stuff as we are moving out of state. Then call with the new address. If they do not get it on time they may charge us fees. This is in my opinion a dying company do not use them

My boyfriend's equipment installation appointment got "lost" even after we called on appointment…read moreday and received confirmation that someone was coming out. We have to wait another two weeks for them to come out. Apparent the account was never created and we were given several different answers that were all unclear. As soon as something else is available in the area, we're switching.

Completed an upgrade and restored performance to a 12 year old PC…read more Great repair follow-up and all at a very reasonable cost. I highly recommend their service.

Excellent service , very knowledgeable and honest! The technician was on time and worked…read moreefficiently on my compute. He was able to find and solve the issue.