absolutely terrible. they drilled holes in my wall and yard and never completed setting up the service. I've been working for almost a year to get my solution, but nothing. I'm very happy i canceled and recommend no one sign up. read more

USI Fiber - Internet Service Providers Near Me

US Internet Corp damaged our sprinkler system during a fiber installation and failed to repair it properly. The leak caused our water bill to exceed $3,000. It's been over three months, and despite repeated contact, they still haven't reimbursed us -- yet they have no problem charging us monthly. As customers, we shouldn't be left paying for damage they caused. Unacceptable! read more

USI Fiber - how usifiber internet cut through our sprinkler pipe - Internet Service Providers Near Me

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USI was supposed to send someone to our house to do the install for our T-Mobile Fiber internet. They gave us a four hour window Friday night for when the tech would be coming out. He never showed up. We never received a call or cancellation. We had to call and they set up another four hour window of time for Saturday morning and it was another no show. When we called and spoke to Gabe there was no apology or willingness to help resolve the matter and he sounded annoyed with our call and didn't want to help. We read really great reviews about USI and are disappointed we did not receive that level of professionalism from the people we worked with. We would not recommend working with this company and are very disappointed with their customer service. read more

T-Mobile ruined this awesome company and service... went from amazing customer service to the classic transfers seven times and still not getting anywhere. So disappointed, loved USI. read more

We are a business and went with them because of a few issues with our last provider. I would NEVER recommend USI Fiber. The switchover has been horrible. Everything that you can think of that could go wrong did go wrong. From the people behind the scenes to people they sent out. And when we did finally go live they sent a bill and 2 days later already disconnected for non-payment, even though we just got the bill and just went live with them. They had us listed as a resident even though we are a business. It took forever to get our phone numbers switched and when I emailed one of the corp people saying our phones did not work, she actually said she was too busy to help me as she was on phone calls all day. WHAT, your too busy and we are a business and our phones don't work. Would NEVER recommend. read more

I love my USI internet service!!! No issues with connectivity or speed ever experienced. The USI staff, with their exemplary customer service is what makes this the best internet provider to choose!!! read more

Unreliable internet service impacted by weather. US Internet advertises on its website that its service, "Fiber is installed directly to your home." However, in many homes such as the all new building I reside in, which is in a highly urban area in the city of Minneapolis, the "Fiber" internet service is actually delivered via air transmission dish antennas. After experiencing countless internet drop-outs and slowdowns and troubleshooting with USI tech support, the last tech support agent connected the dots with the bad weather we were experiencing and disclosed my building's connectivity is subject to interruption because of the air transmission connection and that there were no plans to physically run fiber to my building. I work from home and have invested in gigabit wired networking, wifi 6e mesh wireless and even backup UPS power in order to ensure a reliable setup for working remotely. To have the Internet unexpectedly drop and remain offline when we experience rain, snow, hail, strong winds, etc. is unacceptable and highly frustrating especially when you're in the middle of a Zoom call, watching a Netflix movie or streaming a sporting event. It's frankly false advertising by US Internet to sell a wireless based connection as the fastest "Fiber" internet technology. I really wanted to like US Internet because when the weather is perfect, the connectivity is truly superb. Unfortunately, frequent weather events is a fact of life living in Minnesota and I can't recommend US Internet unless they can be upfront and transparent about the internet services they actually provide. Because I'm in a new building that also wired each unit with hookups for Comcast Xfinity and Centurylink DSL I'll be looking to switch to another provider. If you really want to go with US Internet, be sure to call their Tech Support line first to understand whether or not they are truly running Fiber to your home or if they're taking an inferior shortcut like they did in my case. read more

I had heard amazing things about this company from family/friends. First off, the customer service support people were incredibly helpful, friendly and informative. Where it went wrong was with our scheduled technician. He had called us when he was 20 minutes away to let us know he would be there to install our fiber internet. Awesome! No one came to the door, called or texted us after that. We waited for almost an hour before I called his number to see if he was okay/running behind (life happens) but he didn't pick up. I called the customer support number and they also couldn't get ahold of him but reassured me we were still in line to get it installed; saying he may have called us on accident thinking it was for the current job he was now at. They said to call back if we don't hear from him within the next 1-2 hours at most. Two hours go by and radio silence so I called the customer support center again. I talked to a polite man and explained what was happening. He did some thorough research and found that since we live in a townhouse, we would have to get an account setup through the property manager first and then schedule an installation appointment. This was the first time we ever had this brought up. The service technician apparently drove up to our residence, saw it was a townhouse and immediately left without any notice. Just left us (and his own colleagues?) in the dark. We had set this up over a week in advance so to have it come to this is pretty irritating. Will probably try another fiber option read more

I have attempted obtain to Fiber services from USI --However as they redline their Fiber Deployment (and do not provide equal service to lower income/communities of color) I am currently unable to use their services. If you look at their deployment maps they skip over communities in Minneapolis where there are higher numbers of lower income users/users of color. It is very telling that they are currently only deploy their fiber servcies in wealthier (whiter) communites. read more

USI Fiber - Internet Service Providers Near Me

Update: I realized I never updated my review to comment on their service. It's reliable and fast. After many years of having USI fiber, I can also say that their customer service and rate consistency has remained fantastic. read more

I called USI today asking to cancel my service on Aug 31 since I am moving. Over the course of the calll, I mentioned needing service until Aug 31 several times. I work from home so I have to have internet. Tonight I received my bill via email. It looked different so I called USI Internet. The woman I spoke with literally told me she had very little knowledge of billing, but did manage to figure out that I had requested to cancel internet service immediately. What? I called back an spoke to a third person today to confirmed that my service had been canceled immediately as I requested. I think I will have internet after this last call, but this is the most incompetent company I have ever dealt with. This is ALL they do, internet service, and they cannot handle that. read more

After speaking with a representative, who ensured installment within a month, two months went by. The representative then told me "these things can take a long time". I was extremely let down by the company's ability to handle and properly state the time expected for installation. I was left with many unfillfiled promises. If they need to install it in housing units, be warned. read more

Timely, very knowledgeable installer. I'm pleased that my internet speed is faster than Xfinity

I installed USI a year ago and during the installation they destroyed my sprinkler system, also they agree to pay for all the damage. After I paid for all the repairs by landscaping company , they haven't paid me. Their services are also mediocre. read more

Overall reliable and decent value. But the service went down today for our ten-unit association, and they won't even start to try to fix it for two days. For a service that needs to be available 24/7 that's not acceptable. Getting to it "Monday morning" just isn't good enough. read more

I am so happy that USI could provide fiber to my house. That is exactly what I wanted and needed. The only other option for fiber was CenturyLink and having dealt with their service, price and reliability when I had DSL, I had no desire to deal with them for fiber. My other choice was Comcast, which is delivered via cable (hanging from telephone poles), not fiber (which is buried). Also, cable is a "shared medium" which I would have to share with everyone else on my block. Speed really depends on the total usage on my block and when everyone gets home, after work, and reads their email and orders from Amazon, the "Gig Speed" goes into the toilet for everyone. Another "feature" of cable (a shared medium) is that all the data on the blocks goes through everyone's house - it's a loop. If you've got a network-savy person living on your block, he/she can see all of your data from his/her living room. I hate cable - if you can't tell - and why would you go to your cable company to "cut the cord" and deal with their prices and constant rate hikes - just like cable TV? And they can help you cut the cord even shorter by providing you with phone service (landline) - also on their buried fiber, not hanging from telephone poles. As I said, I hate Cable - but I love USI Fiber Internet and all the service they have provided in the last couple of months. The install was faultless, fast and customized to my requests. I rent my equipment, at $8 a month, and they gave me a primary router and a remote unit that extends my wireless to dead spots - like in the backyard. And if I have more dead spots, like upstairs or in the basement, they'll give me as many remote units as I need at no additional cost (Amazon's price is $111 each). So USI Internet gets 5 stars and you get a suggestion, from me, that you check out them out. I don't believe that you will be disappointed. BTW: I am not getting anything for this positive review (LOL). It's just that I really hate cable! read more

--- Read to the end before you judge to get the whole story on how this went from two stars to five --- I've heard the speeds are great, everyone has been really nice that I've talked to--and you can't beat the price. After having been a thoroughly unsatisfied Xfinity customer for years, I was thrilled to hear that USI would be available shortly after I moved into my new apartment. Sadly, after a trip out by technicians to do the in-home install (which they initially wanted to rip out my upstairs neighbors floor to do), a second trip back to move the outside box they put in the wrong place on the first trip, an attempt to come out to install a week after the home install (I guess they had forgot they had done it?), a tech to come out because my 'light levels' were low in which I learned that the only thing he could do was nothing because its a two person job to fix the inside part of what they had previously messed up--I'm now still hot spotting off my phone (a full month after the date in which I should have had service) while I wait for the fourth trip out to perform what any other internet company I've had experience with can do in one go. I feel like I'm stuck in a bad Seinfeld episode or something. I have to give them two stars because of their Minnesota nice and in the hopes that once (if) I ever get service I will love it. --- Four days later ---- Once the issues I was having were known, because these issues were so outside the norm--a person high in the company reached out and did everything they could to resolve my service quickly and satisfactory. I know have extremely fast speeds both up and down. Thank you to everyone at USI who has helped me through this process. read more

I want you to know that I asked the customer service rep who assisted me this week for any and all ways that I could share my strong, positive feelings about the customer service provided by US Internet. Once again, I had service that well exceeded my expectations when having a problem with both my internet and phone service. On the recent occasion, I sent an email to the customer care team about my internet outage, and almost immediately got a cell phone call from a representative. He said he saw the email, and wondered, maybe we could work more efficiently together if I was available by phone. He worked with me patiently to explore and fix my internet problem and then took even more time to work on a problem with my phone service that we identified while talking. Throughout the process he was professional, efficient, courteous, and extremely patient. This exceptional service is consistent with every interaction I have had with this company, and I plan to find other opportunities to amplify my continued confidence in this company and appreciation for its customer service. Before switching from Comcast for internet service, I asked friends, colleagues and neighbors about was the customer service the company provided and I can honestly say that I have never, ever experienced the level of prompt, professional and courteous service I have received from this company. Nice work USI!!! read more

I actually like us internet because of their fast speed and flat rate for services. However their internet went down in my building and when I called the customer service I received was terrible. No remorse that it was down. No eta of when it will be addressed. I was in the middle of a conference call when it went down and when I told them about it they did not care that I was experiencing an inconvenience. Sometimes just a "hey we're sorry about that. We are working to fix it as fast as possible" makes all the difference. Great service when it's working. Terrible soft skills in regards to customer service. read more

I have used USI since 2008 when I bought my computer. For the most part the service has been good except for when the nearby node went down. It usually took at least 3 days to get online again. I never got the feeling that they found the situation to be urgent. Last November I lost my connection again and I called in to report the problem but after several days it still wasn't fixed. I eventually found out that according to them, my modem was blown and I needed a replacement. I had 3 techs visit me but none could get a response out of the replacement modem. I think the replacement was subpar because it was just useless. I still needed to use the internet ASAP so I canceled my $19.99/mo plan and went to the $50.00/mo plan. I don't find the 300 Mbps to be so much faster or better than my old plan (6Mbps) but now I am paying $30/mo more for IMO nothing. I think USI is focusing on their Fiber Optic clients and leaving the rest of us to fend for ourselves. I am beyond disappointed. read more

We are incredibly lucky not to have to deal with Comcast and actually have an ISP that has great rates and looks out for us. More than that, USI Fiber has great service. Britney, a technician, helped me out last week when I got a new router and the internet connection kept going out. She patiently walked me through each step with grace and humor. She was able to diagnosis the issue (bad ethernet cable on my side) and provided me with the level of technical expertise that I wanted. So really this is a shoutout to her. read more

Awesome, inexpensive rates and great customer service. Unfortunately I am moving out of their coverage area, and even cancelling the service was very easy. There have been I believe only two times over the past two years that I've experienced outage of services, and the support was easy to contact. Connection through them has also been pretty outstanding! We've run multiple devices, online streaming, and a Playstation with no issues. read more

US Internet's fiber-to-the-home network is among the most modern and well-engineered fiber networks in the US. You simply cannot go wrong with USI's fiber internet service. Their network speed, reliability, responsive customer support, simple and predictable billing, lack of long contracts, and great pricing all make for a perfect service. There is literally no reason to keep cable or DSL internet, or even CenturyLink's fiber. If you can get US Internet's fiber - DO IT! And, tell your neighbor. read more

So far, this company has sucked big time. Since getting service about 40 days ago, I've had no less than three visits with technicians, and things still aren't working properly. In addition to the modem deciding that it didn't want to work, my internet speed has been about 1/30 (at best) the speed it should be. That's right; I've been getting about 25mbps when I've been paying for a gig of service. Are you shitting me? You clowns make Century Link look good. I thought that was fucking impossible. read more

I've been with USI's "50MB" fiber service for over a year. Yes, the customer service is very responsive, professional, effective and friendly. This is the reason that I'm rating USI above 1 star. The issue is that I'm actually using my personal cellular hotspot as I type this review. The speed performance is so unreliable that this has become typical. In addition, it's very apparent that USI has not invested in the necessary equipment to handle increased usage in the evenings... Data speeds drop significantly after 5pm when people start getting home. I've written and called USI several times with this feedback, but no improvement (tho always a pleasant and timely response). In fact, if I didn't want to stream movies, I would drop USI and simply use my cellular data plan... It's much more reliable and faster. What makes my experience even worse is that when I have taken the time to call USI, my internet speed magically improves for a couple days. But it always reverts. If I had another option at the same (or even higher) price point for true 50MB service, I would switch to it! read more

Been waiting months for my service to be activated. No one tells me a date they keep saying 2-3 weeks for all the appointments that have to be scheduled. Edit: 10/14 Service has been up for about a month. Speed during real use isn't close to what is advertised. I lowered plan speed. Service is intermittent with some problems during peak hours. Had to have someone come out to fix something in the cabling that was installed wrong in the ground. Someone from us internet has contacted me about this review. Edit: 01/24/17 The service has been steady with good speeds. I have been happy with the service and the customer support. read more

I've had US internet for a little over a year now and I have never had an issue when them. Fast customer service, WiFi has never gone down, and I have never had any lagging on my xbox even when I've had quite a few people connected to my router. Highly recommend. read more

Absolutely the best ISP I've ever had. Just a short bio, I have over 6 years of electronics and electrical engineering education. I've spent years installing and setting up LAN's and WAN's and integrated AV systems both analog and digital. I've developed intranets and extranets for businesses around the Twin Cities and I designed and built my last 5 computers. I'm now a building contractor but my primary hobby is electronics so an amature I am not. I've had cable, DSL and now US Internet fiber. There is absolutely no comparison in speed or dependability. USI wired our neighborhood in the summer of 2012. They offered 50 meg service, that's both up and down, not just down, for $30/month. I was more than doubling my download speed and I won't even get into the exponential improvement in upload speeds, while simultaneously reducing my monthly bill by over 65%. Pretty much a no brainer. A++ for price. I signed up right away. Over the last 4 years, I've had two outages. The first one was resolved by updating my credit card information which had changed, the second was resolved with a quick reboot of my gateway and router. I'd have that many problems every few months with a cable modem and every few weeks with DSL so A++ for reliability. I just bounced over to speedtest.net to check my current speed and clocked a 49 meg down and 51 meg up. A++ for speed. I'd love to check the bad reviews on this site to see how many of them carry Comcast or CenturyLink employee cards. All manufacturers have the occasional defective modem or gateway but as for USI, they're the absolute best in the Twin Cities bar none. read more

After dealing with my last cable and Internet provider, USI is a breath of fresh air. They actually know what "customer service" means. They connected me with someone who told me exactly what equipment I would need to buy to have WiFi and streaming service. All the USI staff were professional and helpful. Once I was hooked up, they had someone come out and set up my TV sets and WiFi, train me, and answer questions. They made switching seamless and painless. I'm getting excellent service for less money and can't recommend them highly enough. I'm recommending them to all my friends and family. read more

We have USI Fiber for many years. Technically, their product is good with no service interruptions. Our main complaint is their pricing which basically follows the rules of a monopoly. They claim straightforward pricing but they increase their prices by 20% every three years. How do they do that? They eliminate their lower speed plans and move you to the next speed (which you may not need). Instead of all the marketing plan claims you may be better off planning for these price increases. Customer service representatives cannot do much. Their last increase for January 2022 was announced in the middle of the pandemic. read more

This is one of the worst companies I ever used . They said the internet would work automatically and it did not . I told them it didn't work several days before they sent equipment out but chose to ignore my message claiming I had to call only to send the confirmation cancellation to the email they said they couldn't trust . The guy I talked was very snooty like he was doing me a favor . Two day later I left the country because I am taking summer vacation . They company has called me excessively over and over several times a day over a box they shouldn't of send on the first place because it was sent after I cancelled . I can't wait to drop the box off tomorrow because I am sick of the calls . I will be reporting them to the FCC because this is ridiculous . read more

We had USI fiber at our home in SW MPLS. It was always solid and never had any interruptions in service. Up to 100 mbps up and download speeds and almost always on the higher end, even while everybody is working and schooling from home. Now we live 2 miles away in East Edina and I beg you to expand your services into this area. Our options are terrible. Comcast whose famous for their hidden fees and century link which is unreliable. If there is anything I can do to help evangelize for you in this area please let me know how I can help. We want you here. read more

Super fast Internet and great communication from the customer service team.

Gosh, what a surprise, the basic internet service (300mbps) just went up 42% starting in 2019. I can only conclude that the basic rates they were starting with all over town after laying the cables was a "come on" rate that I fell for. So please do your homework before switching internet services. read more

Our family's US Internet fiber-optic connection has worked flawlessly. EVERY time I run a wi-fi speed test, I get exactly the speed I signed up for (50MBPS). Having a customer-focused company behind a true fiber-optic network A) provides much needed competition to the Xfinity/Comcast debacle (when paired with one of the many streaming TV services), and B) is a valuable infrastructure asset for the city of Minneapolis. read more

I have fiber optic service from US Internet in Uptown Minneapolis. I use HULU streaming service. For the past number of weeks I have had problem with HULU log on and my cellphone showing no SIM card. After speaking to HULU they had suspended my service due various IP address log ins. HULU said I needed a static IP address. I spoke with US internet and said I had to request a static IP address at time of installation. Now I have to wait 2-3 for a static IP address. read more

I usually dread calling internet companies. Typically my interactions and confusing, the service rep doesn't really know what they're talking about or seem to particularly care about resolving your issue. I had the MOST pleasant interaction with a customer service rep. He didn't try to sell me into something I didn't need, answered all my questions. I was so impressed by how thorough, friendly, and knowledge he was. I'm looking forward to being a US Internet customer! Thank you!! read more

While I had some initial problems after signing up with US Internet, they have resolved these issues and I am extremely happy with my service now. During my first couple months, I would get occasional dropouts of service that would last for a couple minutes and happen every few minutes. This would happen for a few hours at a time and then disappear for a week or so. This made troubleshooting difficult. I also did not have a great experience with customer service while troubleshooting. Every time I would call, they would tell me to connect my computer to the wall directly to ensure my router wasn't causing the problems. The problem is neither my laptop nor my wife's has an ethernet port, as many do not today, so this was impossible. My router has the capability to do the same diagnostics I would run from a computer, but they wouldn't listen to me. As a computer engineer, I'm a bit knowledgeable in this space. Finally, almost every time, I would have to tear my entertainment center apart and connect my Xbox to the wall directly before they would acknowledge the problem was on their end. However, it would always start working again before a technician ever came. This cycle continued for a couple months and it grew very frustrating. I left an initial bad review here and in other places. Fortunately, after I did that, Sam reached out to me via phone. In my opinion, this should've happened before I left bad reviews online. However, once Sam started working with me, everything was so much better. He called and texted with me, constantly following up as we tried different things. As it turned out, US Internet only needed to have a technician connect my apartment to a different port on the building switch. I guess the port I was in was malfunctioning. After that fix was made, the service has been outstanding. I pay for 1 Gbps and constantly get between 100-200 Mbps on all my devices, which is basically limited by my router's WiFi connection speed (I don't have AC yet). We use Playstation Vue for TV and all of the major streaming services regularly, and this connection allows us to stream all of our entertainment without any issues at all. It has been a vast improvement over Comcast, and for only a small price increase, I went from 50 Mbps to 1 Gbps. They also don't seem to throttle certain connections like Comcast does with some of the streaming services. I'm so glad there is a real alternative to Comcast and am very happy with this service now. read more

The initial planned go-live date at my house was posted as 10/31, but didn't finally occur until 12/6. Tip: Wait until you are live before cancelling your current internet provider, and you will be satisfied with the experience. I'd give the install process 2 stars, but their customer service deserves 6 stars. read more

This company is a total joke. They want to charge me for a modem at $85. BS. Service was lousy. Tech support non-existent. Do NOT do business with them. You will regret it. read more