I want you to know that I asked the customer service rep who assisted me this week for any and all…read moreways that I could share my strong, positive feelings about the customer service provided by US Internet. Once again, I had service that well exceeded my expectations when having a problem with both my internet and phone service. On the recent occasion, I sent an email to the customer care team about my internet outage, and almost immediately got a cell phone call from a representative. He said he saw the email, and wondered, maybe we could work more efficiently together if I was available by phone. He worked with me patiently to explore and fix my internet problem and then took even more time to work on a problem with my phone service that we identified while talking. Throughout the process he was professional, efficient, courteous, and extremely patient. This exceptional service is consistent with every interaction I have had with this company, and I plan to find other opportunities to amplify my continued confidence in this company and appreciation for its customer service. Before switching from Comcast for internet service, I asked friends, colleagues and neighbors about was the customer service the company provided and I can honestly say that I have never, ever experienced the level of prompt, professional and courteous service I have received from this company. Nice work USI!!!

USI was supposed to send someone to our house to do the install for our T-Mobile Fiber internet…read more They gave us a four hour window Friday night for when the tech would be coming out. He never showed up. We never received a call or cancellation. We had to call and they set up another four hour window of time for Saturday morning and it was another no show. When we called and spoke to Gabe there was no apology or willingness to help resolve the matter and he sounded annoyed with our call and didn't want to help. We read really great reviews about USI and are disappointed we did not receive that level of professionalism from the people we worked with. We would not recommend working with this company and are very disappointed with their customer service.

Running a home based business and having computer problems means bringing someone in - but when…read morethat person is Paul, he knew exactly what we needed and made us feel comfortable with his suggestion.

I recently changed from Comcast for my Internet and TV service to USI and Sling-TV. USI had Paul…read moreBurnstein at Gadget Guy MN contact me to walk me through the process. He emailed to find out what I wanted to do in terms of services, recommended all the equipment I needed for WiFi, for my streaming service on TVs. Communications with him were excellent from beginning to the end. When I finally got my services set up, Paul came to set up my router and WiFi, each television set and made sure all my electronic devices like my laptop were functioning. He did a great job of explaining what he was doing, what the equipment was for and patiently answered all my questions. He trained me on using the new services and equipment. He was so considerate of my expenses, he removed the batteries from the equipment I had to return so I could use them. I was totally satisfied with the service he provided and highly recommend him.

I only saw filtered reviews of this company so I thought I would add my 2 cents worth…read more I have used the customer service several times and it is excellent. There are actually people on the other side that you can deal with right there and now. I was a usfamily.net customer for my email and internet for YEARS and then they joined up with Velocity. Still great service (I don't have a landline ...just the internet at home). I would have given them 5 stars because I am not sure if it is my computer, modem or them but my internet is not all that fast....I wish it was but I don't need it all that much at home when I have it here at work. I highly recommend them for service. They have always been sincere and helpful. Even with my Mom...if she ever had issues they were very patient with her. :) and solved her problems.

I had usfamily.net for years while living in Minneapolis. When I moved away in 2003, I continued…read moreto use them for my email service. I LOVE their spam filtering capability. While friends of mine have "free" email (gmail, etc) they're plagued with spam. USFAMILY beautifully filters enormous amounts of it. I can still view it if I choose, and when I do view it, I'm always blown away how much crap they've save me from. The very few times I've needed assistance, a live person is ready and willing and solves my issues quickly. Definitely worth the few dollars it costs me per year!

I have bought almost all my gear from Stereoland, and Bill has been a great source of information…read moreand advice. I have assembled a pretty nice system for my billiards room, and years later, I have never questioned the investment. I recommend this store.

was a good customer so I thought (spent a lot of $$)....was in a bind with some of the…read moreproduct....discussed with owner (Bill), said we would get back to me......never did..............avoid

Adam and his team are by far the best IT company I have ever worked with. They are so knowledgeable…read moreand friendly. I cant recommend them enough for anybody looking for Tech Services for their business or home!

Back Up Data Synchronized and Safe! Our OAC tech support has been flawless and we are confident in…read moreour security and support for over 5 years Mahogany Bay Vintage Boat Restoration and Sales.

The internet speeds are really good as promised. You wouldn't get such good speeds for this price…read more The 2 stars are just due to reliability. This is August and already this is the 4 day this year where we haven't had internet for whole 24 hours. Outages impact whole apartment complexes and not just 1 home. With Covid and WFH, this wasn't expected. I would pay a few $ more for more reliable connection.

Okay, so I agree at first that they are a pretty good deal but after using them for a while and…read moreespecially their customer service, I mean, between them and comcrap, it is crap A or crap B. I had been using them for almost 5 years and then one day I got a complaint that said I was "attacking other computers". Now I am a computer and programmer but I am also highly ethical about it and find hacking for malicious purposes utterly reprehensible. So after the accusation I searched my network top to bottom, checked for malicious programming, rootkits, Trojans whatever and found nothing. So I thought nothing of it but I became suspicious about it. Then I started using a vpn and I got another complaint, this was a dmca. I thought this odd that they were able to tie a dmca to my ip when I am using a vpn and not downloading things. So I went on, tightened security, checked all computers and did a reformat of every computer well then I got another apparently. They did not notify me, they just cut my service off at home. The first communication from them was that they cut off my service after I was forced to contact them. They said I had to call in to talk to them. Next they locked my account so I could not remove my credit card number so they could continue to charge my cc while not giving me service. So then I called in angry. The first guy said I had to talk to customer service and he would put me on hold and transfer. 30 minutes later no one so I hung up. Called in again, this time the phones are unable to transfer me but someone would call back....they never did. Then I called in later, this time they cut me off because I went to a website they did not approve of so they cut me off and I was supposed to get called back and again they did not...and still they have no problem charging my credit card. Even worse now, they have changed their story 5 times about why they cut off my service. They will not give me service nor will they give me my money back nor will they stop charging my credit card so yeah...crap A or crap B!

Our experience with Aero started out great, but ultimately turned into an incredibly frustrating,…read moreexpensive mistake. During our consultation, the sales rep sold us on the Hunter Douglas "Light Lock" blackout blinds for our two kids' bedrooms. She managed expectations well, noting they wouldn't be 100% pitch black but would be a massive upgrade from our basic $200 Home Depot blinds we installed ourselves. Based on that promise, we invested over $2,000. The installation process was a total disaster. It took three separate appointments just to get them up. The first two times they arrived with zero knowledge of how to install the product. The third time he arrived, he admitted he had never put these exact blinds in before and actually suggested using double-sided tape at one point. Now that they are finally up, the performance is terrible--they let in a ton of light and aren't at all we had hoped for. When we reached out with photos/videos to check if they were even installed correctly, it took days to get a generic response telling us everything looks okay. I requested a call from a manager days ago and have been completely ignored. For a premium $2k+ price tag for 4 windows, the product, installation quality, and customer service have been completely unacceptable. Save your money and look elsewhere.

Consultation about replacing window shades in the future and fixing others. Made sensible…read morerecommendations and referred me to another service that repairs shades

Great speeds and excellent customer service. Can't recommend highly enough over other services.read more