It has been an absolute nightmare dealing with them. They have my building under contract for Direct TV services and when I call the main DirectTV line they cannot help me because the building is contracted to Sight and Surf. It has been months since I first reported my problem, error 771. I am unable to watch tv in one of the rooms because it immediately goes into a screen saver mode. DirectTV said this happens when there has been a persistent problem for months.
When I've tried to call Sight & Surf I typically get no answer and sent to voicemail. Every time the voicemail box has been full and you cannot leave a message. The Friday prior to the 4th of July the owner called me. He was apologetic and said he could see that it has been months since my initial call and that somehow I had slipped through the cracks. He said he would call me after the holiday and that it was "on top of his desk." I was hopeful. Never got a callback. I called him again today and he said they've been busy and I would be "on top of his desk" again. We will see what happens.
So incredibly frustrating and disappointing!!! I should've switched to Comcast LONG ago! If you can avoid working with them, I would encourage you to do so. If you are a resident at CityVue, go Comcast. This has been a problem with multiple residents here that have DIrectTV. read more