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    5 years ago

    Unreliable, bad customer service. Overpriced. Spectrum, you suck. Close your doors. Let someone else in.

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    3 years ago

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    3 years ago

    Old technology, spotty performance and horrible customer service at their service center.

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    6 years ago

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    9 years ago

    How is it that our government allows monopolies like this company, that rip you off and have bad service all around?

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    7 years ago

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    Page 1 of 2

    Ask the Community - Spectrum

    Review Highlights - Spectrum

    This review is for the technician, Andrew, who was at my home yesterday in Farmington MN.

    Mentioned in 2 reviews

    Read more highlights

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    Top Direct Services

    Top Direct Services

    (9 reviews)

    DO NOT INTERVIEW HERE…read more I was called in for an interview after applying for the job on craigslist. The woman on the phone was clearly rushed and barely gave any information. There was no phone interview. Against my better judgement, I decided to give them a chance and go in for the interview. When I arrived, I was greeted by the office manager. While she is a kind individual, she is clearly inexperienced. The office manager does not know what she is doing and doesn't understand basic hiring best practices and I assume that is because of leadership. I was informed that the owner was on a call which was going to run late and he was not able to meet with me and she was going to handle my "interview" if you could call it that. I was told the owner was interested in me handling a management position which would include building out their processes as they have yet to do so and holding their sales team accountable to numbers. I asked various questions (what the growth plan was, how many more people they were looking to hire, what kind of budgets did they have) she did not know the answers to and simply deferred to the owner "knowing" the answers to these questions which I doubt he does. I don't get the feeling there is much planning at this business. She also made disparaging remarks about her team mates and gave me the impression these come from management. The overall feel was appointment setters don't believe there is urgency in their sales numbers and had a dull approach to their job. While we were going through this, another individual showed up for an interview (for another position) and she essentially invited this person to sit in on my interview and wait for her to finish. She awkwardly sat next to me for the rest of the time. The office manager went to ask a question to the owner. While she was doing so, the other interviewee shared our doubts about the legitimacy of this organization. Alas, the interview ended and I was told I would receive a call tomorrow. I decided to reach out the next day as I didn't think they were organized enough to properly follow up and I wanted to share my insights with the owner. Once on the phone and after introductions she put me on hold to speak to the owner. When she came back she informed me that the owner and another individual talked and decided I was "too high" for the position. I think she meant overqualified. I have a feeling that the person the owner spoke to was likely intimidated by my experience and swayed him away from me because they clearly need a high caliber person to come in and fix this hot mess of a business (even if it isn't me). Overall, their disorganization wasted my time but now I have a great story to laugh at with my friends, which I will be doing a lot. Until leadership gets their act together, I simply wouldn't work here and find a more established place to work.

    I've been using & referring Top Direct Services for several years. They've always been honest with…read moreme & always found ways to save me money on my satellite & internet services. I definitely trust these guys!

    Spectrum - televisionserviceproviders - Updated May 2026

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